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Business Profile

Online Retailer

Cook Store Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Cook Store Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Cook Store Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 303 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ORDER ****** -
      Ordered Nov 9, 2022, ********** charged $120.88.
      Contacted by email Dec 6, 2022, no response.
      Contacted by email Jan 5, 2023, no response.
      Store website has disappeared.

      ORDER SUMMARY:
      *** - Microwave Egg Cooker - ********* × 1 $13.99,
      ******** - Extractor Corkscrew - ******** × 1 $62.99,
      ******** - Foil Cutter - ******** × 1 $29.99,
      Subtotal $106.97,
      Shipping $0.00,
      Taxes $13.91,
      Total $120.88 CAD

    • Initial Complaint

      Date:06/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an online purchase on Oct.8, 2022 from cookstore.ca
      In November when the item hadn't arrived, I emailed the store and was informed there were supply issues bit it would be delivered.
      In December I sent another email, with no response.
      In January 2023 I tried the toll free number, and was sent directly to a full voice mail box.
      I have since resigned myself to the fact I am out $22.71 and am not likely to see the product.
      As I have read about the sudden closure of this company i am not submitting supporting documents
      Thank you
      ******* ****

    • Initial Complaint

      Date:03/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased 2 items from the Cook Store on Oct. 10m 2022. Payment was made the same day with delivery expected in 2 weeks or so. After waiting the 2 weeks, I sent an email inquiring about my order, they responded with "it was on order and would probably be another 2 - 3 weeks. We waited until Nov. and sent another email, they said should be in by the end of November. Multiple emails with no response.Couldn't get through on the phone # because messages were full (Tried phoning many times). Sent an email requesting refund Jan 13, 2022. Still have not heard anything. I would like to know what is happening and is there any chance of receiving a refund.

    • Initial Complaint

      Date:03/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a meat slicer from the cook store Inc. through their customer service line on October 10, 2022 it was processed on October 11, 2022. I have not received my product and it is now February 1, 2023 I have tried phoning them on 4 different occasions about the status of my product. The last time of trying was January 31, 2023 and no messages can be left as it just tells me their mailbox is full. I phoned the BBB on January 31 after I tried to call and could not reach them. This purchase was for a meat slicer, ***** ****** model 615A and i was charged $224.69 on my credit card.

    • Initial Complaint

      Date:03/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 25, 2022, I placed a 1 year pre-order with the CookStore.ca, for an *** ******** ******** ****** for $640.49.

      I have communicated with the company via email throughout this past year regarding the status of my order. I have received responses back each time until today (Feb 2, 2023). My last response from the CookStore was in Nov 2022.

      I emailed twice today to check status and both emails bounced back as undeliverable. I just thought maybe their IT department was doing maintenance. I then went to go to their website to find a phone number to call. Their website is gone. Nothing. I'm not sure where to go from here. I had done my due diligence checking reviews and that the BBB accredited them. Nothing was out of the ordinary. Now here I am with no canner, no recourse and no money.

      How do I proceed? I've called my bank but because its outside their 90 day window policy, they won't help me. The police won't help, it'll just go into a stack of papers and go nowhere. Small claims court won't matter cause the company seems to just be gone.

    • Initial Complaint

      Date:02/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Knife July 13th. The knife has not been delivered. I've contacted the vendor many times regarding the item. Last correspondence was Oct 18 2022. They have since not replied to any of my emails and their phone line is down. I would like a refund of the item or the item to ship. I have an email chain of our correspondence.

    • Initial Complaint

      Date:02/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered $123 worth of cooking supplies (pour spouts, measuring cups, wooden spoon, fine mesh strainer) in November 2022. Long delay in shipping. No response to inquiries on order status via email. Voicemail box full and unable to receive new messages. Several attempts to contact them over several months with no response. Now website is no longer active and they have essentially disappeared.

    • Initial Complaint

      Date:01/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased an ***** ***** ****** Vessel online for $176.99 almost a year ago (Feb 2022); multiple follow-ups via email and phone only to be told item was back-ordered which was not indicated at the time of purchase.

      After months of waiting, noticed item was advertised as available online during Black Friday weekend; contacted vendor via email, was immediately assured that my order was still open, and that the items had just arrived at The Warehouse, and that I should be receiving the long-awaited item soon.

      Recently I tried following up on the order, and I now see I’m not alone in my situation of “swindled customer”, having been given the run-around then promptly cheated.

    • Initial Complaint

      Date:31/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought ******* on line. $178.49 on August 7th and was charged on August d 8th on my **********.
      They corresponded with me that it was back ordered and after that stopped answering emails and phone calls( always said box was full for d message.. in the past I have bought different sizes of ******* pots .
      I want my money back as it’s not just few dollars. I am a 70 year old retired person.
      Thank you for all your help. ****** ****** **************.

    • Initial Complaint

      Date:30/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Initial transaction: December 2, 2022
      Purchase: Dishwasher rack $99
      Credit card was charged, order confirmed by e-mail, but recieved no other news. ******** ***** *** * ******* **** ***** **** ******* *** *** ***** ********** *** * **** ********

    Cook Store Inc. is NOT a BBB Accredited Business.

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