Complaints
This profile includes complaints for Regions Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,003 total complaints in the last 3 years.
- 317 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are a small roofing contractor that has had an account with ********************** for over 15 years. Now Regions are putting holds on deposits for over 2 weeks and releasing our funds in increments. I have done my research and checks deposits take 48 to 72 hours to moved between financial institutions. I called to complain and the *** said it was top complaint she is getting and doesnt understand the policy. As a small business holding up our funds like that causes us all kind of problems for payments to payroll. Right now we have almost 40k being held the last two weeks. I can understand a 5 day hold on large checks but 14 to 21 day holds are insane and a slow release in funds is stupidity. I will be changing banks but other business should know you are holding up companies money to fund your bank. I will also be submitting to the **** on unethical financial practices. Fix your policy and do better regions. I do not need a letter from you to make it look like you addressed the issue. How you have 1.9 complaint record and an A with the BBB is asinine you need to do better BBB as you are trusted by millions when researching a company.
Business Response
Date: 11/20/2024
A letter dated November 20, 2024, was sent to ***** ***** ********* ** addressing their concern. Regions has closed this complaint with an explanation.Customer Answer
Date: 11/21/2024
Complaint: 22534181
I am rejecting this response because: I received no letter or notification of this issue from Regions Bank. But its all good I have opened an account with ***** and will be moving everything from regions in the next few weeks. Do better I called your customer service and the team member that answered my said the issue I was calling about was her top complaint.
Sincerely,
***** *********Business Response
Date: 11/22/2024
Regions considers this matter closed.Initial Complaint
Date:11/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i got a txt from regions asking if i made a purchase w my debit card i txt back no. They sent another text saying your card has been cancelled bc of suspicion of fraud and that they will send another in the mail. I am a Trucker im only home once a month i use that card to survive out here on the road, i decided to transfer $$ from my regions acct to my other bank plus acct so i can use the bank plus card to eat w until i get home to get the new regions card. after i hit send on the app i got a msg saying pymnt is on hold bc they cant verify my identity. i called regions i have talked to 8 **** dealing w this wasting hours of my time on the ph w them still no results. i explained to the 1st ***** whats going on and she said i need to talk to zelle i called zelle they said no regions is who handles it when a payment is on hold ive done this countless times today. and on top of all that they suspended my access to my online account had to call and waste 30 more mins on the ph w them to regain access. still no one has been able to assist me in transferring my own $ from my account at ********************** to my own personal account at bankplus which are both in my name.. if they would have been as hard on the person who fraudently used my card as they are on me trying to transfer my $ to my other account i would not be having this problem.. they are making it ten times as difficult for me to legitimaly transfer my own funds to my other account than they did for the person who actually fraudently used my debit card number,, when i do get home i am closing that account and never dealing with regions again. at regions they make it harder for you to access your funds than they do the criminals.. and one of their cust **** the man i spoke w in fraud was very rude and unprofessional...Business Response
Date: 11/19/2024
A letter dated November 19, 2024 was sent addressing the concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:11/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My checking account was hacked for ******, and I called regions to let them know. They cut my card off and issued a new one. Now o have to wait 10 days to get my money back. Why do I have to wait 10 days to get my money back? This has happened several times. Regions needs better security and I need my money.Business Response
Date: 11/14/2024
A letter dated November 14, 2024 was sent addressing the concern. Regions has closed this complaint with monetary relief.Initial Complaint
Date:11/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Account Opening Date: 8/19/2021 Account Number: ************************ Higher Credit: $500.00 An account under the name Region/AMS was opened in August 2021, showing a $500 credit line. I did not authorize this account, nor have I ever had any dealings with Region/***. This unauthorized account is yet another indicator of identity theft, as I have no association with this creditor. Attempts to resolve this directly with Region/AMS have been fruitless, as the account still appears on my credit report, negatively impacting my financial standing. I am seeking the BBBs assistance in removing this account and ensuring that my credit report accurately reflects only legitimate accounts.Business Response
Date: 11/18/2024
Additional time is needed to submit a response to *************************** concern. Regions response is forthcoming.Business Response
Date: 11/27/2024
A letter dated November 27, 2024, was sent to ***** ******* addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:10/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Financed home improvement. Enerbank changed to Regions. I did not get notice. I did not get a bill, now I am "overdue" and must pay and a fee for late. Are they really they company that bought my loan?? How do I know? They don't even have my correct e-mail, and can't mail a copy of the bill. Prove they are the ones that took over, and I will gladly pay!! Send me some type of real notification rather than a text/collection call pay or else. Don't fine me for being late when I do not even know who you are!Business Response
Date: 11/13/2024
A letter dated November 13, 2024 was sent addressing the concern. Regions has closed this complaint with monetary relief.Initial Complaint
Date:10/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to dispute an account on my credit report that was fraudulently opened in my name. I am a victim of identity theft and have filed a complaint with the ************************ through *****************. This account does not belong to me and was opened without my authorization.Details of the account to be removed:Creditor Name: EnerBank USA Opened Date: 03/04/2021 Account Number: ********** Balance: $10,266.00 Please investigate this account, remove it from my credit report, and update my records accordingly.Business Response
Date: 11/04/2024
A letter dated November 4, 2024 was sent addressing the concern.Initial Complaint
Date:10/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Unauthorized Account on My Credit Report Identity Theft Victim Complaint Details:I discovered an unauthorized account from ********************** on my credit report. I am a victim of identity theft, and I did not open or authorize this account.Opened: 3/4/2021, Account Number: **********, Balance: $10,266.00 Please remove this fraudulent account from my credit report.Business Response
Date: 11/04/2024
A letter dated November 4, 2024 was sent addressing the concern.Initial Complaint
Date:10/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 7, 2024 a check was sent to the wrong address from bill pay with this company. It was cashed or deposited to another bank ******* without having proper endorsement and now we are unable to get the funds back. We filed with the local branch (****** Ave, Bradenton FL) where they dropped the ball and did not file the proper paperwork. Three weeks after the initial contact, we re-contacted the bank to follow-up and they said that the paperwork was just filed because of their mistake. They said that they would contact me back multiple times by the end of the day and never contacted back any time until today when I called them out on it. There has still not been any resolution to the matter, We are out aprox $2600. Still waiting on this fraud case to be resolved.Business Response
Date: 11/07/2024
Additional time is needed to submit a response to ******* ******' concern. Regions response is forthcoming.Business Response
Date: 11/19/2024
A letter dated November 19, 2024, was sent to ******* ****** addressing their concern. Regions has closed this complaint with monetary relief.Initial Complaint
Date:10/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Regions bank I went to was not listed so I had to click on *********************. The correct address I went to is ******************************************************************** Regions claim that I owe them 130$ When I already paid the FULL amount.The charge off amount was 457$ Written off on my credit report as 384$ I paid them 474$ which covered the late fee. Regions had zero notes on the account until I called about this concern mid October. The last report was Feb 2023 my payment was the next month in march on the 3rd. When you contact regions they will confirm on the same day I made a payment. EXCEPT they will have a different amount. And they are okay with violating my right by reporting incorrect information to my credit score 15 U.S.C 1681s-2 (A)(1) A person shall not furnace, any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cost to believe that the information is in accurate My reasonable cost will be the screen shot of the transaction from my bank account. All ********************** has a report simply saying I owe this 130$ amount and a phone call on in October for notes. A simple report has no greater value than a screenshot of my bank statement to prove my claim I will provide the transaction amount and the date and the exact bank in the pictures attached. Please help meBusiness Response
Date: 11/06/2024
A letter dated November 6, 2024, was sent to ****** ***** addressing their concern. Regions has closed this complaint with an explanation.Customer Answer
Date: 11/06/2024
Complaint: 22472721
I am rejecting this response because region has no right to close this account because they responded with an explanation I literally showed my bank statement showing the exact amount i paid them. If they cant delete this account than I wish to remind them to provide me the information that verified where my money went too.
15 USC 1681 i(7)
(7)Description of reinvestigation procedure
A consumer reporting agencyshall provide to a consumer a description referred to in paragraph (6)(B)(iii) by not later than 15 days after receiving a request from the consumer for that description.
Sincerely,
****** *****Business Response
Date: 11/07/2024
Regions considers this matter closed.Initial Complaint
Date:10/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to access my Regions Bank checking account to make on line bill payments. I received a message to contact an 800 telephone number concerning this issue.Upon calling the listed number, I was told that the issue involved a third party vendor and the bank could not address the issues that prevented my accessing my bill payments. I was also informed that it would possibly be 72 hours before this issue was addressed and corrected.Over the past 12 months I have had several issues with Regions' bill payment system. The previous issue involved that changing of date payment information on the banks system. I was informed by Regions that it was a third party issue and not the banks issue to resolve.This situation is dire for myself as I am recovering from throat cancer and am not to be in direct sunlite due to the radiation *****. Without the bill pay function I will be forced to travel to the bank, post office et al to make bill payments.This position is not tenable with my current medical issues. Any help with this issue will be greatly appreciated.Business Response
Date: 11/01/2024
A letter dated November 1, 2024, was sent to **** ******* addressing their concern. Regions has closed this complaint with an explanation.
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