Complaints

This profile includes complaints for Regions Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Regions Financial Corporation

  1900 5th Ave N Birmingham, AL 35203-2610

  
• 

  Regions Financial Corporation

  101 Church St Selma, AL 36701-4536

  
• 

  Regions Financial Corporation

  744 E Main St Prattville, AL 36067-3620

  
• 

  Regions Financial Corporation

  1805 Fairview Ave Prattville, AL 36066-5216

  
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  Regions Financial Corporation

  3720 Norman Bridge Rd Montgomery, AL 36105-2940

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 3 weeks ago I set up an online profile at www.onlinebankingforward/************************** at which time I attempted to apply for one of their credit cards after having multiple issues applying for the card I contacted their customer service department after multiple transfers I was informed that their banking institution does not have a footprint or presence in my state and therefore they would not be able to open an account or issue a credit card I informed them that I understood this and unfortunately was sad to hear that I could not open either. I then asked for my online profile to be removed from their system again after multiple transfers I was assured that Within a minimum of one week the profile would be deleted from their system. However this morning I used the exact same credentials to log back into their system to find that the online presence is still there they still have my email address and phone number and other information that I was informed would be removed again after multiple transfers and attempts by every incompetent person that I spoke to I was told there is no way to remove this profile from their system. I continue to receive solicitations and feel my information could be easily compromised especially based off of the incompetency of the employees that work there and the inability for them to easily remove a profile phone number and email address in addition I expressed my concern that this information would then be sold to other companies to which I was told they could put me on their non solicitation list however that only stops them from soliciting me not them selling my information to a third party or another banking division I am requesting assistance to get my online presence removed from their banking Institution thank you

  

  Business Response

  Date: 11/01/2024

  A letter dated November 1, 2024, was sent to ******* ********** *** addressing their concern. Regions has closed this complaint with non-monetary relief.

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to urgently address the inaccuracies on my credit report that have resulted from the unauthorized sharing of my personal information with credit bureaus. This situation has caused me considerable financial and emotional *********** specified in 15 USC 1681 Section 602, I have a right to financial privacy and expect my information to be treated with strict confidentiality.Moreover, according to 15 USC 1681 Section 604(a)(2), a consumer reporting agency is not permitted to disclose account information without my explicit consent, which I have not provided.The discrepancies linked to REGIONSBANK have adversely affected my financial stability, and I am requesting immediate correction of these errors.Additionally, I remind you of 15 USC 1666(b), which prohibits creditors from marking credit card payments as late under specific conditions.For your reference, my account details are as follows: Account Number: **************** I request a detailed review of my account and immediate correction of these inaccuracies to ensure compliance with federal laws.If this matter is not addressed promptly, I may be forced to pursue legal action. I appreciate your urgent attention to resolving this issue.Sincerely,****** *******

  

  Business Response

  Date: 10/30/2024

  A letter dated October 30, 2024, was sent to ****** ******* addressing their concern. Regions has closed this complaint with an explanation.

• Initial Complaint

  Date:10/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened acct with ** depo, had other accts si no immediate need for cash caring for my father in hospice out of state I assumed my money safe. I was wrong. Every 30 to 40 seconds Amazon charges ensued and didn't stop for 32 days as a new acct less than 2 mos. The bank never alerted me to the blatant red flag fraud occurring, regions had used my SSN as a reference number ended up on dark web bank covered a few chgs but reverted the credits later mostly, eventually deleting me as a customer. teller withdraws attempts to hard close my acct & avoid paying for the massive fraud all while being promised repeatedly refunds that did happen fraudulent ACH transactions occurred nothing warranted any investigation no laws or regulations followed. Bank didn't even close the card or the account leaving it open for mos info on the dark web for life. 3 attempts to hard close money removed and only once refunded I received a couple of the refunds but then about couple weeks after hard closing my account most redacted just like my payments to my monthly vendors. To date I have no proof of what was paid and what wasn't paid during the 9 months I was with regions. Informed that my remaining refunds and credits balance of accounts was rolled over under a different account number and don't exist as an ex customer. I linked my accounts with my credit subscription Experian and it shows a large amount of money in the account but a different account number. The initial teller who opened the account issued me a Now card something I've never heard of reserved for bad credit cust. I had excellent credit. Unaware not a debit card continued unauthorized rollovers were completed without my knowledge or authorization to date I have no idea what thousands of dollars went. FOIA req ignored no proof of payments and my payments were redacted stating I had claimed fraud when I didn't. Almost 9 months of pymt redacted no credits pymts missing deposit listed as withdraws no answers just taken.

  

  Business Response

  Date: 10/29/2024

  A letter dated October 29, 2024, was sent to **** ********* addressing their concern. Regions has closed this complaint with an explanation.

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 22428546
  
  I am rejecting this response because: Regions failing to respond  in a public manner, is just another example of their intentional delays and continuous evasiveness of finding any solution. I have been subjected to these same tactics used by Regions, intentionally for too long and should be considered nothing less than unacceptablea and negligently. Regions intentional and repeated evasiveness only provides proof that they are the problem here. everyday that I am stuck holding Regions dirty destructive snowball  is another day the victimization is also allowed to continue. I can almost bet that regions has taken the time to plan out how to provide their mailed response on day 11 so that no response can be made appropriately and once again continued victimization that only grows causing more damage day after day. I can only state the things that happen to me and I was lied to not provided pertinent information or assistance regarding the crimes that kept occurring there were payments that had disappeared and numerous refunds never credited. What happened to my money? More importantly, what happened to my payments that were scheduled verified processed and paid now no longer existing and the servicers and vendors providing proof regions redacted these payments where is that money? Why is regions Not held to the laws and standards of all other banks and businesses? Required to simply provide a piece of paper, if that ever even actually happens I'll be shocked, is completely insulting. The fact Regions, accused of committing fraud and violating federal regulations and state laws and only required to provide whatever they want in a little note, that is if Regions decides to actually provide that letter And plus for this agency to even think that a negotiation between the two of us and agreement can be come to regarding breaking law is completely unacceptable and most definitely not fitting for the situation  at hand. I'm just completely shocked that an agency such as the BBB Even has a notion to think that would be acceptable and appropriate. Regions and/or any business who have been accused of a crime should be required to answer to those accusations and provide legal and appropriate proof and that proof should be evaluated and review and handles appropriately regarding the outcome of such an investigation they should be held responsible for the crimes and fraud that I have endured solely because of their negligence and anything less should be considered  unacceptable.

  Sincerely,
  
  **** *********

  

  Business Response

  Date: 10/30/2024

  Regions considers this matter closed.

• Initial Complaint

  Date:10/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim with regions bank over fraudulent transactions a hacker cloned my phone and locked me out of cashapp he than transferred over 3000 from my regions account to cashapp I've given regions police report email from cashapp stating account compromised explained that hacker cloned my phone and that's why it's my device doing the transactions but Almost 2 mo later I'm still fighting them. Im on disability due to cancer had to stop chemo got car repoed and multiple late fees fr rent about to be evicted because Everytime I have to dispute their decision it's another 2' weeks 1 time they denied because I wasn't fighting all cashapp charges but the dispute was already at bank they keep saying police report just got attached it's been 2 mo this is not right

  

  Business Response

  Date: 10/29/2024

  Additional time is needed to submit a response to ***** Whites concern. Regions response is forthcoming.

  

  Business Response

  Date: 11/12/2024

  Additional time is needed to submit a response to ***** Whites concern. Regions response is forthcoming.

  

  Business Response

  Date: 11/14/2024

  A letter dated November 14, 2024, was sent to ***** ***** addressing their concern. Regions has closed this complaint with monetary relief.
  

• Initial Complaint

  Date:10/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute a fraudulent account reported under my name by Regions Bank. I am a victim of identity theft, and I have filed a formal complaint with ***************** regarding this matter. This unauthorized account has caused significant damage to my credit profile.The details of the fraudulent account are as ****************************** Account #: **************** Date Opened: 02/05/2020 This account was opened without my knowledge or consent. I have never authorized any activity related to this account, and its presence on my credit report is a result of fraudulent activity. I request an immediate investigation and the removal of this account from my credit report.

  

  Business Response

  Date: 10/23/2024

  A letter dated October 23, 2024, was sent to ******* ***** addressing their concern. Regions has closed this complaint with an explanation.

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim on October 3. I was told the claim can take 10 business days. Cool, but it isnt actually moving forward in anyway. Ive called multiple times for assistance and to get an update. Even speaking with a supervisor to no avail nothing changed. Ive explained in detail the issue with the credit and why it needs to be disputed. It seems like it should be cut and dry, but it is not. I dont understand at this point why I cant even be given a provisional credit to the account until they are able to work it out. The supervisor stated they have 1000 claims to get through while I understand thats a large amount of claims I dont understand why that still reflects on them taking a full 10 business days to get to my claim. It sounds like theres not enough staff to get through these claims and that fraud is not considered important. I need someone to please look at my claim. My payroll is going into this account today with a negative starting balance. I need my payroll in full. I just want someone to understand. Claim number ********.

  

  Business Response

  Date: 10/18/2024

  A letter dated October 18, 2024 was sent addressing the concern. Regions has closed this complaint with monetary relief.

• Initial Complaint

  Date:10/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank card deny access to funds while waiting 7 to ***************************** bills not being paid,late fees,children's home schooling program stopped. Possible house eviction

  

  Business Response

  Date: 10/16/2024

  A letter dated October 16, 2024, was sent to ****** ***** addressing their concern. Regions has closed this complaint with an explanation.

• Initial Complaint

  Date:10/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ir's been months trying to get assistance from this financial institution where I finally received two calls from ************ effective 09.23.2024 where **** called and left a voice message. When I redialed the number, the recording gives a number no longer in service. (1) I cannot log in online to retrieve my personal, business, and loan account numbers which is the only cybersecure way to activate discussion with this institution. (2) I called multiple times today to report the error message online prohibiting my use of said financial services. Error msg - "We are unable to process your request at this time. Please try again later. If you continue to experience difficulty, call ************** for further assistance"(3) Every call is a clash with rude. and disrespectful agents who aren't amicable, ;polite, and solutions oriented. I have been forewarned by branch employee this would be the case when I joined this financial but then if unable to visit branch, how do my calls get serviced if they cannot fix their online forum for a customer who chose electronic banking?(4) They solicit social security numbers over wireless in 2024, go figure.I need to report this as I have had nothing but issues with this institution jumping through hoops and filing complaints just to receive simply service and access to my accounts supportive of globalism without the abuse from disgruntled employees.

  

  Business Response

  Date: 10/17/2024

  A letter dated October 15, 2024 was sent addressing the concern. Regions has closed this complaint with an explanation.
  
  

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am contacting The Better Business Bureau today to file a complaint that is really affecting me. I opened, closed and re opened an account with ********************** a few months ago. For the moment that I opened my bank account at the ****** branch in ***** there has been deception. This has caused me to lose income and has caused me excessive stress. I want immediate action taken, and a possible referral to legal representation that handles financial institutions. Thank you

  

  Business Response

  Date: 10/15/2024

  A letter dated October 15, 2022, was sent to Sonny Francois addressing
  his concern. Regions has
  closed this complaint with an explanation.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bank at Regions Bank on **** ***** Pkway/***************************. I set up my bills every month on electronic bill pay. I entered the payment to *********** of $1527.00 on September 23, 2024 to be paid October 1, 2024. The payment of $1527.00 was made by Regions on September 24, 2024 not October 1st. Then on October 1, 2024 Regions paid $1527.00 to ** Mortgage again on October 1st as I had scheduled on bill pay. When I logged in to Regions Bank on October 1st to check the balance it was a negative ******. The payment was scheduled to be paid October 1st.I was shocked to see that Regions had made the payment on September 24th and on October 1st causing the negative balance. Im retired on Social Security and receive my checks on the first of every month. The October 1st $1527.00 payment was in pending so I contacted Regions to get the problem resolved. The man I spoke to stated the best thing I could do was call my mortgage company and have them send the check back. I stated it was not mine or the mortgage companys mistake, it was Regions bank and if the payment is sent to *********** they wont send it back they will just post it to my account. But ********************** has made the mistake and they refuse to make a correction

  

  Business Response

  Date: 10/17/2024

  A letter dated October 11, 2024 was sent to ********* Alycefaye addressing her concern. Regions has closed this complaint with an explanation.

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22364737
  
  I am rejecting this response because:
  I have received no correspondence from ************* as stated in their reply was sent October 11, 2024z

  I had to borrow money at a high interest rate to cover Regions payment of my mortgage on September 24, 2024 and October 1, 2024. Thus making my mortgage payment twice. I had scheduled one payment to be processed on October 1, 2024. Regions made one of the $1527.00 payments on September 24, 2024 and again another payment of $1527.00 on October 1, 2024 they made the second payment leaving me with negative balance in excess of $700.00. To date Regions has taken no action to correct their mistake. I now have a loan which I can not repay the amount in total. The loan I took out due to Regions error was necessary to pay other bills, ie utility, electricity water and other monthly expenses. So I do not accept Regions response because I have had no correspondence from Regions. 

  Sincerely,
  
  Alycefaye Alycefaye

  

  Business Response

  Date: 10/21/2024

  Regions considers this matter closed.