Complaints
This profile includes complaints for Regions Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,001 total complaints in the last 3 years.
- 311 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3 weeks ago regions shut my account down for supposedly fraudulent activity but it was not. I called and they told me to go in. Went in 2 times and nothing has come from it. The last time I went in I was told it would drop off in 24 hours, still has not dropped off. I applied for a new account for my vehicle extended warranty and that caused it to shut down my account.I had went to 2 locations. First is ********************************** Second is ******************************************************
Business Response
Date: 08/27/2024
A letter dated August 27, 2024, was sent to ********************* addressing his concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:08/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've had a money market account/checking account with ********************** since 2011. I received a letter stating my money was going to be turned over to the state if I didn't respond by Aug 23rd. I noticed the checking account had drastically been reduced. I inquired about the accounts and was told one was money market and the other was a checking account that was given for free as long as my money market account was over ********. I had withdrawn 2500 out in 2020 and had no idea I still had the checking account because all money was suppose to be in savings. Regions bank had been taking $10 a month out for at least 4 years without me knowing because I NEVER received a statement other than from the savings account. I wouldn't have left money in a checking account with no activity for the bank to deplete my funds. I asked why I received savings account statement but not the checking account. I was told because the savings account was by paper statement and the checking was online. I never received any notification that the checking account existed. The bank manager informed me they would refund $70 but not the whole amount. I feel if the bank is taking my money without my knowledge that is stealing.Business Response
Date: 08/20/2024
A letter dated August 20, 2024 was sent addressing the concern. Regions has closed this complaint with monetary relief.Initial Complaint
Date:08/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see the explanation below. I can forward his and my SS# if need. I have his checking account number and I have a copy of his credit card statement.Business Response
Date: 08/20/2024
A letter dated August 20, 2024 was sent addressing the concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:08/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 07/17/2024 I deposited a check for ******** $ into my regions account. And my check cleared the next day on 07/18/2024.it was placed on additional hold. after being held an extra two weeks. It was shown as a cleared transaction. When I tried to transfer money out of account for bills and other expenses I was given a notice that my account was in restriction and that I would need to come to the bank to confirm my identification. After doing so it has been another two weeks and I havent heard anything back. I finally got an email saying that my account was in fraud restriction review. This is a new account and this is my first complete deposit. Please help me regain my account. I am falling far behind on my rent and other bills and my children are about to start school.Business Response
Date: 08/22/2024
A letter dated August 22, 2024, was sent to *************************** addressing his concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:08/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have recieved nearly 700 worth of fees in the last month. I complained about the overdraft fees . Some fee 108 dollars each. I told them I locked my account online. No one told me that there was an online number you had to call to opt out of overdraft. I kept telling them is was essentially a rip off and taking money I didnt have. They did not inform me on how to opt out or stop it. And this has been for years. They only said payments from account number couldnt be stopped. A lady yesterday gave me a number to call to opt out. The amount on money they have taken is ridiculous. I had a 1000 check post and of that I now have 500. 500 are feesBusiness Response
Date: 08/21/2024
Additional time is needed to submit a response to the complaint. Regions response will be forthcoming.Business Response
Date: 08/30/2024
A letter dated August 30, 2024 was sent addressing the concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:08/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was informed that a banker at the New Warrington branch changed my account preferences by mistake which cost me several hundred dollars in fees. After calling both the branch and the 800 number multiple times to fix this issue it was asserted to me that they do not have the ability or tools to fix this mistake and refund the money wrongfully withdrawn from my account due to their "system".Business Response
Date: 08/20/2024
A letter dated August 20, 2024, was sent to ********************* addressing his concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:08/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened an account with **********************. I was told i could go into the bank to access my funds by 3 different tellers over the phone. When i get into the branch. I was told i am not able to access my money without the debit card! The branch manager basically dismissed me and told me to leave the bank!Business Response
Date: 08/21/2024
A letter dated August 21, 2024 was sent addressing the concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:08/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/31/2024, I deposited a check that I was paid for the amount of $5,944. I was initially delayed access to my funds for what I presumed to be a legitimate reason; Then time progressed beyond what seemed to be necessary for the check to clear, causing me to inquire about the reason for the extended delay. I was told that the check was suspected for potential fraud and to, basically, get in contact with the business who wrote the check. In doing so, I was informed that there was nothing fraudulent about the check. However, I am still prevented access to my account and debit card. Nevertheless, Regions Bank continues to deduct their $5 monthly fee from my funds. How is it that they are permitted to take from my funds, but I'm not? I would think that if they concluded that these funds were questionable that they wouldn't deduct from these funds, nor would they be allowed to do so.Business Response
Date: 08/21/2024
A letter dated August 21, 2024, was sent to *********************** addressing his concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:08/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Feb 27, ************************** ******* ***** to the tune of $636. Said I had authorized it. Got a new card, hacked again, this time in the ******** area to the tune of $2000, was almost $4000, Regions refunded $2000.161 days and after filing police reports, etc, they. are not refunding $2636.Business Response
Date: 08/16/2024
A letter dated August 16, 2024 was sent addressing the concern. Regions has closed this complaint with an explanation.Business Response
Date: 11/21/2024
Regions considers this matter closed.Customer Answer
Date: 11/21/2024
I never received a letter from them dated 8/16/2024.Initial Complaint
Date:08/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sat 8/3/24 around 10am both of my Regions accounts were restricted and card from each blocked. Customer support told me cards were not blocked and could not see why my accounts were restricted. Mon 8/5/24 in local branch first said there was problem with some check. So I inquired why is Both my accounts blocked, they each have different primary owner, so they are not the same or related. Then they said I have to prove my current address, which I have change there already about 2 months ago. They did not asked me then. My address is a *** mail box because I have sold my house and did not find new one yet, so I stay at RV place. They demanded utility bill, which I do not/can not have since I have no home. Then they required me get letter from the rv place, which has nothing to do with any of this. I am renting rv slot, as on vacation. There is one flat rate. I had to bother rv manager to get me some proof I stay here, which is not his job. In mean while I can not touch my money for 3 days now, as I also deal with spouse in final days of his life. I missed therapy appointment which I needed, and now I am late on my credit card ****. I have no other cards or banks, no family, not friends, money from house in bank which did not mind to deposit after the address change without address proof.Business Response
Date: 08/19/2024
Additional time is needed to submit a response to ******************** concern. Regions response is forthcoming.Business Response
Date: 08/28/2024
A letter dated August 28, 2024, was sent to *************************** addressing her concern. Regions has closed this complaint with an explanation.
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