Complaints
This profile includes complaints for Regions Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,001 total complaints in the last 3 years.
- 311 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted a claim to the fraud department, for a fake company pretending to be ******* last week and a few day later received a notice that my claim was denied due to the need for additional information. I also had provided an reference number for this issue from ******* which also explained that this has been occurring very often lately. I called on 8/5/24 about the claim and explained I was given a fake email correspondence, email address and that the item purchased came from fake website. I also offered to provide the confirmation via email but was told by the agent since I didn't get an actual shipping date that the bank has to wait 15 days. I just would like to have my refund for the items that I purchased by mistake. I mean this website legit has ******'s logo and looks very real.
Business Response
Date: 08/15/2024
A letter dated August 15, 2024 was sent to ************************* addressing the concern. Regions has closed this complaint with monetary relief.Initial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July ******* my debit cards were stolen and $2800 was taken out of my Regions checking account without my authorization. I called on 7/14/2024 to report The incident to a regions banker customer service who told me he was filing the dispute and sending me out a new debit card.One week later I still did not have a card so I called and the lady said a debit card was on the way but the representative did not put in my dispute but she would put it in. I called Regions on 7/1/2024 and the representative told me that my claim was denied because I had a transaction date that was made after my card was stolen which is a lie. I sent a cash app on 7/10/2024 which did not post until the next business day which was 7/11/2024 furthermore You do not need a physical card to send a Cash App...its done over the phone..my debit card is on file for my cash app.Business Response
Date: 08/14/2024
A letter dated August 14, 2024, was sent to *********************** addressing his/her concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In October 2023 I called Enerbank to make a payment and to set up automatic payments. I told the representative to set it up for the minimum payment. I also told him I was unable to access my account online and he attempted to fix it but was unable to do so because there was an error with the zip code when my account was set up. In November the payment amount changed however the representative did not set my payments up to cover the minimum payment he set it up to cover the introductory payment. I did not discover this until I had a 60 day late on my credit report. I looked over my account and a payment had been withdrawn every month. When I called the company I explained to them what had happened and told them I obviously would not have set up automatic payments for one month or for an introductory payment of only one month to continue. I explained that I had told the representative to set up payment for the MINIMUM payment! He said nothing about it being set up for the introductory payment. I brought my account up to date, set up new automatic payments and they agreed to remove the late payments. It has been well over 90 days and they have yet to remove them. I have zero late payments on my credit and this is hurting me greatly. I only wish for them to remove the lates as agreed and to fix the issue with me being unable to access my account online.Business Response
Date: 08/08/2024
A letter dated August 8, 2024 was sent addressing the concern. Regions has closed this complaint with non-monetary relief.Customer Answer
Date: 08/15/2024
Complaint: 22087960
I am rejecting this response because:I have not received a letter from this company as they stated was sent. I am still showing late payments on my experian and equifax reports.
Sincerely,
*******************Business Response
Date: 08/15/2024
A letter dated August 8, 2024 was re-sent addressing the concern.Initial Complaint
Date:08/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 07-02-2024,my account was frozen in error at the bank and two of my online bill pay payments were returned to your third party,Fiserv.Who in turn, restricted my online bill pay.On 07-15-2024 I saw that I was unable to access my bill pay.I made a total of 13 phone calls that invovled 3.5 hours of my time.A supervisor with Regions gave me a different number for Fiserv of ************.I made it very clear to him that I was trying to contact ****** to have my bill pay un-restricted.He said he could help me with that, but he needed my debit card number with all of the credentials exp etc. before he could help me.The rep on the phone said you will receive a an alert from Regions as he was processing a $3.95 transaction that I would not have to pay for.The rep told me I had to answer YES in order for him to help me un-restrict my bill pay.At that time I was sent to a different rep that wanted me to sign up for some sort of subscription.I realized it was a scam and immediately reported my debit lost or stolen.I went to the ******** branch/rep there called the automated number, it said my birthday was invalid, and she hung up. She sent a message from her computer to someone else.By Wed morning the problem still had not been resolved.So I once again started call Regions and FiservBack and forth. TWENTY-SIX phone calls and EIGHT HRS of my time!Until finally I got a supervisor on the phone who made a 5 minute phone call to ****** and she was told by their rep,"oh, she (referring to me)doesn't owe us any money,her bill pay should not be restricted."And the problem was resolved during that phone call.When I went to the branch on Bull St,I had also told the rep about the $3.95 scam, and that I wanted that money back. She did nothing. After I submitted the dispute for this charge online, Regions refuses to give me my money that that was scammed. And upon closing my checking account there was a balance of $.02. SO this scenario ends with Regions stealing the $.02 from me.Business Response
Date: 08/09/2024
A letter dated August 9, 2024, was sent to *********************** addressing her concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:08/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The transactions 03-01-2024 though 05-02-2024 .were fraudulent a lot of my money has been virtually transferred to another person account I've been trying to resolve the issues with the bankers but they act like they dint know what I was talking about I've been facing financial hardship and a lot of my transactions were fraudulent I think someone has access to my account it's compromised I've told corporate office they said they would ga slow the situation but nothing has stopped or shown any improvement.iam talking about the transactions id# they do not make sense I do not have a women nor iam i married so i cant think who would call the branches and change my stuff around that's why I asked all the tellers/bankers to RED FLAG MY ACCOUNT BIG TIME I've also been a victim of identity theft I've sent it by fax to their fraud department I think that lady who works in that department I think her name is *******/******* because it's clearly showing were my money was not going toBusiness Response
Date: 08/14/2024
Additional time is needed to submit a response to the complaint. Regions response will be forthcoming.Business Response
Date: 08/22/2024
A letter dated August 22, 2024 was sent addressing the concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:07/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was out of the country and had to pay my payment for my line of credit late and noticed a late fee. I tried contacting customer service to reverse that fee and they said they cant that Id have to go into a branch. I just started a new job and cant take time off of work to go to a branch, it makes no sense that thats something customer service cant do, so sadly I need to file this BBB complaint to get this taken care of since they refused to help me.Business Response
Date: 08/01/2024
A letter dated August 1, 2024 was sent addressing the concern. Regions has closed this complaint with an explanation.Customer Answer
Date: 08/01/2024
Complaint: 22066500
I am rejecting this response because: I havent received a letter.
Sincerely,
*******************Initial Complaint
Date:07/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've had my account with ********************** for over 1 year. When I got my account I made sure that I didn't have overdraft protection I was told by ******************* he works at Regions Bank that if anything came threw and the money wasn't in my account that it would be automatic denied. On July 23rd & July 24th off this year I made purchases Including a *** withdrawal this was my first time using the *** I received a email from Regions Bank saying my account was negative $43 dollars I called Regions Bank and was told by 12 AM on the next business day that it would be corrected , and that she would call me at 9 a.m. She never called so I called Regions I spoke with **************************************** I was told by both that I didn't have overdraft protection that my account was negative because Regions Bank covered 2 of my purchases. That doesn't make any since to me because I had enough money in my account to cover my experiences and also the *** was my last transaction. I checked my account and it showed me that I had money available so I took my cash out . I know for a fact IF I don't have enough money in my account , if It's over one ***** it's automatically denied. That's why I don't understand why my account is negative and was told to my face by ******************* that I wouldn't have that problem. Whoever is putting my information in isn't putting it in correctly I know $43 isn't a lot of money but I just want my information posted correctly that's all I want Thanks *******************Initial Complaint
Date:07/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My card was fraudulently used and only one of the amounts was refunded. I work hard for my money,I don't expect the bank to ever rule in favor of a thief. That is what regions did.Business Response
Date: 08/07/2024
A letter dated August 7, 2024, was sent to ***************************** addressing his concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:07/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife has been a permanent resident for five years and is eligible to work and to use the financial system here. She wanted to open a new promotional account with ********************** and brought all of her legal documents. The bank manager discriminated against her and said he wouldn't allow her to open an account with ********************** because her Green card was expired even though she had the extension document provided by the United ****************** He even told her to 'go to ***** Fargo ".Business Response
Date: 08/07/2024
A letter dated August 7, 2024, was sent to *********************** addressing his concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:07/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened a Regions Bank checking account thru bonus offer on June 18th 2024 and made 3 direct deposits more than $1000 and met the requirement of $400 direct deposit bonus. I called the region's bank and they told me I have met the requirements and the direct deposit bonus of $400 will be credited by July 20 2024 but till now it's not credited to my account.So, I request to credit the direct deposit bonus offer of $400 at the earliest.Business Response
Date: 07/26/2024
A letter dated July 26, 2024 was sent addressing the concern. Regions has closed this complaint with an explanation.
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