Complaints
This profile includes complaints for Regions Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,003 total complaints in the last 3 years.
- 319 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are in the process of selling our house which has a solar panel loan with this bank. Before receiving an offer on our house, I contacted the bank to receive the necessary paperwork for a transfer, to be prepared for when we received an offer on the house. We received an offer and we submitted all paperwork about March 13th; i called to confirm they received it and they did. By March 21st we did had not heard a word, nor did we receive any kind of confirmation of the process progressing so I called again. Someone on their end forgot to click file and all that paperwork had been sitting around for a week for no reason. Each time we have called since then (which is practically every day at this point), nothing has progressed. They have sent the paperwork to the escalation department, and have put an urgent stamp on it each time. I have reminded them that we have a closing date of April 22nd. Not only do all of the workers not have a manager or supervisor, they also have no concept of how long this process might take. Some say 30 days, some say ***** days, some have even said the process will take ***** days after someone has been assigned to our case (its been 30 days with no one being assigned yet). There is no one higher up to talk to, theres no way of contacting the processing group who apparently deals with transfers, and theres no progress. We have less than 2 weeks until our closing and nothing is being done. We already put in an offer for another house, but we need to sell our current house with the solar panels first; and were at risk to lose both deals if this doesnt go through.
Business Response
Date: 04/24/2025
The concerns were addressed during a phone call on April 22, 2025. Regions has closed this complaint with non monetary relief.Initial Complaint
Date:04/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 8th 2025 my available balance was $10 with pending transactions accounted for.After posting, the charges are now on April 9 2025 -$71 including an over draft fee of $36. How do pending charges of $145 which left the account at positive $10 become $171 taken ******** this company will do it to me again by forcing me to pay an additional $8 for not keeping my account above $1500 for the month causing me to pay $79 by April 12. I want my account closed and my money back.Business Response
Date: 04/17/2025
A letter dated April 17, 2025 was sent addressing the concern. Regions has closed this complaint with monetary relief.Customer Answer
Date: 04/17/2025
Complaint: 23182040
I am rejecting this response because: they gave me $36 of the $71 back. They also nickeled and dimed me over $8 multiple times.
Sincerely,
********* ****Business Response
Date: 04/25/2025
Regions considers this matter closed.Initial Complaint
Date:04/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened account with regions Bank in ******** ******** in October of ************************************************************************************************************ and told them that somebody access the online app and they access my banking online account and I've had fraudulent charges of my accounts been messed up they charged me too many overdraft charges, ***** February I had to turn around and close out my checking account make a police report and open a new account and they were supposed to deactivate my online account which I do not know if they have they won't let me update my phone number or my email address I have no vehicle I cannot walk I'm disabled, and I have a dispute with them and they are refusing to give me my money back and my accounts have been messed up I have lost money I went through three baking cards already and I am still having issues with them I tried to call the ***** number they do not have one apparently but they say they do. overdraft charges are they overdraft charges they said they do not charge more than three other draft charges a day I had proof that they have charged me more than three overdraft charges a day I have almost over $254 and overdraft charges and a year they have done nothing but try to protect my identity even though they knew that I was a victim of identity theft and they are not helping me to hang up on me they ignore me,Business Response
Date: 04/22/2025
A letter dated April 22, 2025, was sent to ****** ****** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:04/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to bring to your attention a fraudulent account that has been opened in my name with REGIONSBANK. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: REGIONSBANK Opened Date: 5/5/2022 Account Number: ****************High Credit: $1,600.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent *********** support this claim, I am attaching a copy of my Identity Theft Complaint for your reference.Thank you for your prompt attentiontothismatter.Business Response
Date: 04/18/2025
Additional time is needed to submit a response to ******* Lawsons concern. Regions response is forthcoming.Business Response
Date: 05/01/2025
Additional time is needed to submit a response to ******* Lawsons concern. Regions response is forthcoming.Business Response
Date: 05/13/2025
A letter dated May 13, 2025, was sent to ******* ****** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:04/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed my credit report and noticed an inaccurate and invalid account reported by *************************** Name]. This account is not valid, and its presence on my report is a violation of the Fair Credit Reporting Act (FCRA). Under the ****, all reported accounts must be accurate, verifiable, and legally collectible. This account does not meet these standards, and I am requesting its immediate removal. I have not received proper validation of this debt, and without sufficient proof, it should not be reported. I am formally disputing this entry and requesting that it be deleted from my credit report. If the furnisher cannot verify the accuracy and legitimacy of the account, it must be removed in compliance with federal law.Customer Answer
Date: 04/07/2025
Consumer agree to remove from reportBusiness Response
Date: 04/10/2025
A letter dated April 10, 2025 was sent addressing the concern. Regions has closed this complaint with an explanation.Customer Answer
Date: 04/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:04/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 20, 2025, our client wired $949,852.50 to our Regions Bank account for a purchase. The following morning, I visited the branch to initiate a wire to our wholesaler, but was informed the transaction was under review and could not proceed. Later that day, I was called back to complete the transaction, as it had been approved.However, on March 24, when I returned to request a certified bank check for $927,240, I was told by banker **** ***** that our account had been frozen and was under review. When I asked to speak with branch manager ***** *******, she refused to come out of her office or communicate with mea shocking and disrespectful response given the seriousness of the situation.Since then, Ive received no transparency, answers, or resolution. **** ***** has repeatedly said he has no information and that the process would take at least 10 days. It has now been 10 days since the wire was received, and nothing has changed. **************** indicated the freeze was placed at the branch level.Despite multiple visits and calls between March 21 and April 1, Ive received no meaningful support. ***** ******* has refused to speak with me or return calls. This level of disregard is unacceptable and has left us unable to access nearly $1M in company funds.This mishandling has jeopardized a critical customer transaction and placed our operations, reputation, and cash flow at risk. Holding this amount without resolution or communication is unacceptable.We demand a formal response and immediate action. We also request an explanation for the account freeze, lack of communication, and failure to meet basic service expectations. If unresolved, we will escalate this through all available regulatory and legal channels.Business Response
Date: 04/14/2025
A letter dated April 14, 2025, was sent to **** ******** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:04/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On march the 4th I submitted a dispute with the bank notifying them of unauthorized transactions which completely wiped my bank account clear. I was given the funds back after 5 days then randomly on April 1 the bank without notice withdrew the funds back out of my account. Ive contacted the bank for hours and days trying to get a response but they havent responded and when I do get a representative they say they have to transfer me which then Im on hold not able to speak to anyone Please someone take actionBusiness Response
Date: 04/10/2025
A letter dated April 10, 2025 was sent addressing the concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The bank discontinued my deceased husband's(**** *******) credit card, due to inactivity, about December 2024-Jan 2025. There was a total of $75 worth of "points" on the card. When I attempted to redeem those points in cash, the bank said they couldn't issue me a check in my name. I brought my marriage certificate, death certificate and personal identification to the bank in an effort to get them to issue a check in my name. They refused, saying I should open up a probate case. The bank subsequently mailed me a check in my deceased husband's name for $75,(dated 3-7-25). The fees to open up a probate case range from $231 to $400, so I'd have to pay more in probate fees, than the amount of the check. The bank then, ends up keeping the money because it would cost more for me to start a probate proceeding. It seems to me that the bank therefore gets to unjustly keep the money. I have been a customer of ********************** for years and still have an account there, but I think this is unfair for them to keep the money that should be given to me, as the widow.Business Response
Date: 04/10/2025
A letter dated April 10, 2025,was sent to **** ******* addressing their concern. Regions has closed this complaint with monetary relief.Initial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up to have Solar panels put up on my home. The company that installed them had went out of business and the finance company put a hold on my loan and said they would find another contractor to activate the panels. It's been 3 years and I have not received an update. Recently I received an email demanding that I start paying for the panels, however they're still not activated and now they're telling me I was supposed to call around to other Solar companies to get estimates. I have absolutely no knowledge on Solar panels yet they left it to me to call around. It's been 3 years and I've had no solar activated. I'm currently in the process of selling my home but they put a lien on it so it's going to complicate things. I shouldn't have to pay for a service that I'm not getting. The solar panels are not connected yet I'm expected to pay for it and they won't pause the loan again. I would like for them to pause my loan and find another contractor to finish setting up my Solar.Business Response
Date: 04/10/2025
Additional time is needed to submit a response to ******* ******* concern. Regions response is forthcoming.Business Response
Date: 04/15/2025
******* ***** Jr.s concern was addressed during a phone call on April 14, 2025. Regions has closed this complaint with an explanation.Initial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not accountable for the debt associated with REGIONSBANK. There is no contract between me and REGIONSBANK, and they have not provided the original agreement as requested.Business Response
Date: 04/08/2025
A letter dated April 8, 2025 was sent addressing the concern. Regions has closed this complaint with an explanation.
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