Complaints
This profile includes complaints for Regions Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,006 total complaints in the last 3 years.
- 319 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not accountable for the debt associated with REGIONSBANK. There is no contract between me and REGIONSBANK, and they have not provided the original agreement as requested.
Business Response
Date: 04/08/2025
A letter dated April 8, 2025 was sent addressing the concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The amount of interest Calculated and being applied to my money market account ending in 1792 does not appear to be correct.(the interest rate is (3.44% unchanged). What is happening is that my Balance is increasing from deposits,interest,..etc... but the interest paid to me monthly is going down, which makes no sense to me. I noticed this trend starting in dec 2024. for example...interest paid to me on 10 december 2024 was about 33 dollars more that interest paid to meon jan 10 2025 althought my account balance increased by a $10600 deposit made on the dec 23rd.Even without a deposit my interest payment in jan should not have gone down.I have in good faith talked to the crestview branch of the Regions Bank and was told by the person that helped me and the acting manager that neither one of them knew why my monthly interet payment was going down while my balance was going up.they said they would submit it to the BACK OFFICE to request the acciracy of the way interest is being calculated.I was told i would be contacted in a few business days ****** ha been over a month i called a few weeks bck and was told the back office is giving different answers to which none made sense,,,,and that i would be getting a call soon,,,never happened....So the interest payment went up a little from feb but it is still onlyabout $17 dollars more that decembers interest payment but in the same period my balance increased by adout $14,000 ................................Please look into this. I believe the bank owe me money due to mis calculations.Business Response
Date: 04/10/2025
Additional time is needed to submit a response to ***** Hazleys concern. Regions response is forthcoming.Business Response
Date: 04/11/2025
A letter dated April 11, 2025, was sent to ***** ****** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ********************** Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business Response
Date: 04/07/2025
Additional time is needed to submit a response to Cadaysha ********' concern. Regions response is forthcoming.Business Response
Date: 04/10/2025
A letter dated April 10, 2025, was sent to Cadaysha ******** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:03/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I work with the ****************************** which is a government job, the name and information is even located on the check. However, Regions is holding my check for two weeks due to potential fraud however, when I spoke to someone on Saturday, they stated would be able to release them early. I spoke to the manager **** at the ******** location and he told me no. I asked if I could speak to someone that could potentially help, he stated no. I asked if I could prove the check is real, and he said no. there was no one to help me and resolve the issue. this is a work check, so essentially I am behind on my bills because they decided to hold for no reason.Business Response
Date: 04/04/2025
A letter dated April 4, 2025, was sent to Shanejah ***** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:03/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Friday, March 15 I went into a regions bank with an insurance claim check over $40,000. I was told this check would be needingto be sent to the companies corporate headquarters to be signed off on and verified I agreed but they sent my insurance claims check to a third-party processing company called ************************ I did not agree to send my check to a third-party processor which is known to hold customers insurance claims and not pay out the total amount of the check. By law regions bank is to give me an opt out of this process, they continuously deny that they sent it to this companyand that they dont work with this company, but the phone numbers fax number and upload all go to this insurance claim checks websiteBusiness Response
Date: 04/01/2025
Additional time is needed to submit a response to ***** ********* concern. Regions response is forthcoming.Business Response
Date: 04/03/2025
A letter dated April 2, 2025, was sent to ***** ******** addressing their concern. Regions has closed this complaint with an explanation.Customer Answer
Date: 04/08/2025
Complaint: 23084755Reject!
The mail that I got said some one would be following up with me and no one had called us
Sincerely,
***** ********Business Response
Date: 04/09/2025
Regions considers this matter closed.Customer Answer
Date: 04/09/2025
Complaint: 23084755
I am rejecting this response because: no one had ever called me to work through the issue
Sincerely,
***** ********Business Response
Date: 04/15/2025
Regions considers this matter closed.Initial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. ******************** - ********** - $4,098.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business Response
Date: 03/26/2025
A letter dated March 26, 2025 was sent addressing the concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Before my name legally changed and phone number I could use ***** as their 3rd party money receiver and payee. Today I cant and there is no solution to the problem. How can I receive money from clients?! I have lost 20 minutes with Regions bank with a supervisor name sunny an a Saturday 03/15/2025 at 9:30am. How they can offer a service and not make it ****** to a customer? Before I transfer my accounts to another bank I would like to know if someone can make it possible? If the answers still the same, please dont loose my time. Thank you.Business Response
Date: 03/28/2025
A letter dated March 28, 2025, was sent to ****** ***** addressing their concern. Regions has closed this complaint with an explanation.Customer Answer
Date: 03/28/2025
Complaint: 23069731
I am rejecting this response because:I have not yet received any letter from Regions Bank, the problem still there, nothing has been fixed yet. I have been trying with the branch I bank with, it seams like no one have an answer and how to fixed.
Sincerely,
****** *****Customer Answer
Date: 04/04/2025
Complaint: 23069731
I am rejecting this response because:Received the letter yesterday. I believe there is no effort to fix the problem from any of this companies. The letter is just an explanation of what I already know with a little extra words to look good. I have been at the branch, which I have a good relationship with and they dont understand what is going on. My name and phone number has changed legally, the bank had been the first one to get it with all the legality papers. Thats their third party company, they should be able to take care of it. I called zelle many times, even my phone carrier AT&T.
Thank you for your time and support. And Im not a satisfied client from Regions for not solving the issue.
****** *****Business Response
Date: 04/04/2025
Regions considers this matter closed.Initial Complaint
Date:03/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
claim id ******** I have submitted proof on the claim previously submitted to show that I was only responsible for ***************************************************************************************** dispute is ******** which not what I was told I had to pay . I have been continuously calling asking about this dispute I just received the claim number today 03/13/2025. I have also submitted a voice recording and i have more along with proof off bbb complaints filed when trying to communicate with carchex who has to date not returned my calls or responded but information i have provided will show that only that i was to pay and desired to pay was the 200 dollars for my deductible and that's it. I have also filed a complaint with the ************************ about this issue. I have submitted also my contract with the warranty to the dispute department and it will clearly show that carchex was and is responsible of fees labor and amounts and the only thing i am to pay is the deductible of which in this case more than the deductible was taken.Business Response
Date: 03/27/2025
Additional time is needed to submit a response to the complaint. Regions response will be forthcoming.Business Response
Date: 03/31/2025
A letter dated March 31, 2025 was sent addressing the concern. Regions has closed this complaint with monetary relief.Initial Complaint
Date:03/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never been treated so bad untill I called Regions bank. They have the worst customer service. They are very rude and can't Comprehend simple things and don't care about fixing anything. I never had a problem before with getting approved for a checking account untill I opened one with Regions and now I get denied at all other places. I don't know what they put in my Early Warning checking account report but it's getting me rejected. Their customer service doesn't care about it's customers or protecting you from scammers when you call them. I haven't had a problem with people at the actual banks when I deposit money but their call center people are the worst except for 1 person.Business Response
Date: 03/27/2025
A letter dated March 27, 2025, was sent to ******* ****** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:03/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In January **** Star Painting gave me an estimate for painting. At that time they told me they had financing options with Regions. I thought I was just seeing if I qualified as I was still in the beginning stages of my remodel and collecting estimates. The next thing I know I have received a bill from Regions and I have not had any painting done. I called Regions and they said **** Start would have to call them. I called **** Star and was told it was handled. Now I see Enerbank USA showing up on my credit report.Business Response
Date: 03/19/2025
****** ******' concern was addressed during a phone call on March 18, 2025. Regions has closed this complaint with non-monetary relief.
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