Complaints
This profile includes complaints for Regions Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,006 total complaints in the last 3 years.
- 317 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went bank with Regions and used an *** to withdraw $500, at the end of transaction to *** message had error unable to process. I went into branch and ***resentative told me the debit did process through my account, but didnt receive the money. A dispute had to be followed. I am going on day 3, called the number that was provided and I was told it can take up the 10 days, but according the to reg E the financial institution must respond within 2 days. The customer agent that answered were very condescending, dismissive and had to ask to speak to a customer service *** and told me nobody else would provide further information. Spoke to supervisor and didnt offer other information. Once this is completed I will be closing both accounts. I would understand if there was fraud, but this is Regions mistake, and apparently according the bank staff the *** had been doing this to other customers. ********************** should be hold accountable for their faulty system and rude customer service.
Business Response
Date: 02/12/2025
A letter dated February 12, 2025 was sent addressing the concern. Regions has closed this complaint with monetary relief.Initial Complaint
Date:01/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been calling for weeks and have been spending several hours every day on the phone. I am getting the run around and transferred to different departments who arent able to help. I am being place on hold for hours and being told the issue is being worked on and in progress with zero movement or follow up. Every time I call in I have to re explain my issue and am being told different information. I want help and for my issue to be resolved! And today after being on hold and getting the run around for 4 hours now the rep **** ****** just hung up on me. Your earnings report was just published and stated you are struggling with loan growth and this is why!Business Response
Date: 02/12/2025
A letter dated February 11, 2025 was sent addressing the concern.Initial Complaint
Date:01/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was put on my Mom's Regions account and the very first online Zelle I went to process as a test, Regions called i fraud and ever since I am unable to receive any money via Zelle wih my phone # ************. I have gone to the ************* myself. I have spoken to Zelle and my own bank ***** they all tell me he exact same thing REGIONS has not released the hold on your phone.I am sick and tired of tryin with Regions. In my opinion they have the worst customer service!I need resolution to this matter as I am still unable to receive any funds to my ***** ********Business Response
Date: 02/10/2025
A letter dated February 10, 2025, was sent to ******** ***** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:01/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a prepaid card with Regions to help improve my credit. The card had a zero balance. I requested to discontinue the account, but I had not withdrawn the money out yet. So, the charged me the yearly fee. Then instead of withdrawing the money from my **************** account the charged to the prepaid account itself, which was rejected. They reported to the credit bureau that I failed to pay my bill. This action damaged my credit score 115 points. I tried resolving with Regions, but I paid the "bill" while they investigated. Their conclusions was the payment was not set up correctly by their agent, although passed payments were made correctly. That they would straighten things with the credit bureau. When they made their report to the credit bureau they failed to acknowledge their mistake, only stating that I paid the bill which still damages my credit! This is the second time their payment processing center has messed up my account which I starting to feel is intentionally done. The input that was made could only be done internal. I need this matter resolved and changed on my credit report.Business Response
Date: 02/06/2025
Additional time is needed to submit a response to the complaint. Regions response will be forthcoming.Business Response
Date: 02/18/2025
A letter dated February 18, 2025 was sent addressing the concern. Regions has closed this complaint with non monetary relief.Initial Complaint
Date:01/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm having trouble with Regions Bank. I'm having credit dispute issues with Regions. I last disputed against Regions in or around 12-30-2024, through Transunion online because Regions furnished inaccurate and materially misleading info on my credit reports. Specifically, disputing due to Region's account closed date (02/17/2023) being inaccurate. On my ********** credit report, transactional dates were still reporting as current in the payment history after the closed date which made the disputed closed date on the account confusing, and the last payment date (08/14/2023) because it did not reflect in the payment history of my credit report. I sent Regions a highlighted version of my credit report provided by ********** resulting in the account being 'verified as accurate'. This is problematic because Regions neglected to reasonably investigate the matter leaving the issues unresolved. Regions failed to notice that the info it furnished to my credit report do not align. Their negligence is causing me denials. The **** 1681s-2b requires Furnishers to:(A) conduct an investigation with respect to the disputed information (B) review all relevant information provided by the **** pursuant to section 1681i(a)(2)(C) report the results of the investigation to the **** (D) if the investigation finds that the info is incomplete or inaccurate, report those results to all other **** to which the person furnished the info and that compile and maintain files on consumers on a nationwide basis (E) if an item of information disputed by a consumer is found to be inaccurate or incomplete or cannot be verified after any reinvestigation, based on the results of the reinvestigation promptly(i)modify that item of information;(ii) delete that item of information; or (iii) permanently block the reporting of that item of information.I'm mitigating and requesting that Regions fix the disputed issues or delete the account from my credit report in accordance with the ******** 1681s-2b.Business Response
Date: 02/05/2025
A letter dated February 5, 2025, was sent to ***** ***** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:01/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Regions Bank closed my checking account on December 26, 2024. The account had my payroll check pending in the amount of $1604.57. I was told that the account was closed because I filed bankruptcy and the account had a negative balance of $458.00. They said they reversed the transaction and returned it to the employer. That was not true. After several phone calls and back and forth with customer service and branch employees. I was told that the bank had mailed a cashier's check to my address on January 3, 2025. It is now January 22, 2025 and I still do not have my payroll check. Every time I contact the bank about this I am told another lie. On Thursday, January 16th, I was told to go into the branch, speak with the manager and call customer service so that they could stop payment on the check and issue a new one to me at the branch. Once I did this and had the branch manager call, we were told that they could only stop payment, but I would have to wait an additional 2 days before they will issue the check or I could wait for it in the mail. I am still waiting on my payroll check and Regions has yet to help me. All they have done and continue to do is give me the run around and tell me what they will not do. I am in need of my money and I have been waiting for it since December 26th! This is extremely bad customer service and their lack of compassion and urgency regarding this is unbelievable. I cannot get one dependable person at this bank to resolve this issue. I asked one agent if the check was being mailed from ****** or ****** because it shouldn't take this long and was told that it was mailed from **********. Obviously, something is wrong, but they would rather give me the run around instead of doing the right thing and issuing me a new check. I cannot pay my bills or do anything and no one seems to care. I don't know what else to do about this.Business Response
Date: 01/31/2025
A letter dated January 31, 2025, was sent to ******* ******* addressing their concern. Regions has closed this complaint with monetary relief.Customer Answer
Date: 02/03/2025
Better Business Bureau:
Thank you. I did receive the mailed communication.
Sincerely,
******* *******Initial Complaint
Date:01/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i am beneficiary of a trust held by Regions Bank in *******. Regions refuses to give me any help in locating the the trust on which they are trustee. It is their fiduciary responsibility to communicate with me about the trust. I request that Regions contact me in order to fulfill their legal responsibilities.Business Response
Date: 01/29/2025
An email dated January 24, 2025 was sent addressing the concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:01/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hey Im ******* ******* and have been banking with region bank more that 3, years my reasons of reaching out if I got a deposit on my separate business account of $160,931 from my husband company so I think they have a disagreement from the company and they have to claim they did not intiate the deposit to my account I called bank to help me move the money to my checking account they said it cant be moved because theres no my name on it and I requested them to refund it back to the source to avoid closure of my account after long and so many stress they refund the money back and now they still want to close my checking account even they are going to close account I apologize it should by my only business account it was just a misunderstanding from the company who sent the money I sincerely beg region bank to leave my checking and savings account I have so much of my finance linked to themBusiness Response
Date: 01/28/2025
A letter dated January 28, 2025, was sent to ******* ******* addressing their concern. Regions has closed this complaint with an explanation.Customer Answer
Date: 01/30/2025
Complaint: 22829779
I am rejecting this response because:
Sincerely,
******* *******Initial Complaint
Date:01/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is ******* ******, im writing regarding my credit card ending in (7386) this card was closed with out proper notice, Regions bank sent a notice to the incorrect address of (*************************************) This is NOT my address. When i opened my account it was opened with my current address of **************************************. This address is also on my Drivers License and I have attached my utility bill. I have been a great customer and with your company ; closing my credit card without proper notice has HIGHLY AFFECTED MY CREDIT SCORE, DROPPING MY CREDIT SCORE 100 POINTS. I am requesting that Regions Bank reopen my credit card ending in (7386) and update my mailing address to *************************************. I understand that mistakes happen but this has been a very COSTLY MISTAKE FOR ME AND MY FAMILY.Business Response
Date: 01/27/2025
A letter dated January 27, 2025 was sent addressing the concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:01/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Regions bank has placed my monthly check on hold for 11 days and gave me no notice that they were going to. I have contacted them twice and they refused to give any reason for it I even asked them to close my account and they refused.Business Response
Date: 01/31/2025
A letter dated January 31, 2025, was sent to ***** ***** addressing their concern. Regions has closed this complaint with an explanation.
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