Complaints
This profile includes complaints for Shipt's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 361 total complaints in the last 3 years.
- 104 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed a Shipt order on 06/16/2023 totaling $161.63, but the delivery never arrived. They refused to refund me, plus banned me from using the platform! NO explanation given, pretty bad business practices. It's blatantly obvious they don't care how they treat customers. This is reprehensible!
Business Response
Date: 06/19/2023
This members account was terminated in accordance with our Terms of Service, which can be found here: ********************************************************. Per that agreement: We may terminate your use of the Site and the services offered on the Site at any time, for any reason, and Shipt may prohibit your use of the Site and services offered on the Site at any time in our sole discretion. The terms of these Terms shall remain in effect at all times after the termination of your use of the Site and the services offered on the Site.
It is Shipt's firm belief that we, as a company, have responded appropriately. We stand by our decision and are unable to reinstate this account.
Please note there is additional documentation regarding this claim that we can provide to the BBB directly if needed.Customer Answer
Date: 06/21/2023
Complaint: 20202214
I am rejecting this response because: It does NOT state what I allegedly violated, but you decide to give this generic response? Sounds like a bunch of power hungry people. You have NOT responded appropriately!
Sincerely,
*************************Initial Complaint
Date:06/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
placed a order over a month ago that was missing the driver never delivered my groceries to my home and according to the picture they were left outside on curb no where near my apartment nor where I live. When I reached out to customer service I was told some crab that black men wouldn't let the driver in . Which I don't understand what was the purpose to state their race very unccesseary and this is a ******** no one coming in and out of their home is obligated to let a stranger that makes NO SENSE at all. I have reached out to you all several times about this and nothing has been resolved. I originally reached out when groceries were missing and then 8 days later they caretaker of building confirmed they were sitting outside and he picked them up and took them to office and claimed I then tried to take them to the store for refund and was given a hard time because it was pasta certain time frame which was out of my control . I don't want to shop with a company that is ok with me being without my hard earned money I paid $300 for groceries to be left in a ground and never get them then when I do it's been sitting for daysBusiness Response
Date: 06/19/2023
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to help in any way we can.
We would like to sincerely apologize to this member for any inconvenience or frustration this has caused. In reviewing our records, we see that the member has been directed to contact our Payments team at *********************************** regarding the request for a refund. Due to the nature of the request, the member will need to continue to speak with this department to have a refund processed.
Alternatively, the customer can also file a dispute with their bank if they prefer. If the bank has any questions regarding a charge or how to initiate a dispute, they can reach out to our Payments Team at ***********************************. They are happy to help.
Our Experience Team can always be reached directly at ************, via email at support@shipt.com, and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Customer Answer
Date: 06/21/2023
Complaint: 20188733
I am rejecting this response because: I have reached out to that department and they refuse to give me a refund. Staying the driver accurate left groceries. But leaving groceries on a curb outside of building and not contacting me is not sufficient. I have a apartment and I that I requested for groceries not to be left. Not to mention when I called customer service the representative tried to call driver he didn't answer and then the second time the representative the driver said that a black man wouldn't let him which was crazy to say no one obligated to open a gate for someone this is a ******** that has multiple buildings you have to reach out to the person you trying to contact which driver failed to do. And you all are really considering $300 worth of groceries probably delivered by getting delivered no where near my apartment. The driver could have reached out to company and return groceries if he couldn't even get in gate. Then when groceries where located by building caretaker I tried to return the store but you all still gave me grief.
Sincerely,
***********************Business Response
Date: 06/25/2023
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right.
We would like to express our sincerest apologies to this member for the poor experience and frustration this caused. We have issued a refund today for the $312.29 charge associated with order #********* to satisfy this BBB complaint. The member should see that reflected on their bank statement within the next 5-7 business days, and the associated refund receipts will be sent to their email provided.
Our Experience Team can be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Initial Complaint
Date:06/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Thursday June 9th I paced and order for delivery with ****** for Friday the 10th between 7 and 8 PM. An order was delivered I immediately knew that it wasnt my order. The delivery person took it back and said that ****** gave them the wrong order. They left so I called Kroger asking when Id be receiving my order then called Shipt. Each one wanted to blame the other of course. The delivery driver came back about 45 min to and hour later with my groceries. They were lukewarm at best. This includes several packs of meat (chicken, ************* chops) and milk. They had delivered my order to someone else then went back and picked it up. Shipt is most definitely 100% responsible for the drivers actions. I am afraid to use the meat that I purchased because I dont want to get sick! The Milk seems to be ok thankfully. I spent about 2 hours on the phone trying to get a resolution to this issue which caused my blood sugar to spike. The Shipt customer service is absolutely unacceptable. The standard Shipt response letter will not solve the issue. This company needs to do better!Business Response
Date: 06/19/2023
As a company, Shipt always seeks to provide an exemplary customer experience. We consider anything less to be unacceptable, and we want to make the delivery process as seamless and easy as possible. We sincerely apologize for the frustration this situation caused. Please be assured that we are reviewing this order internally to ensure this is addressed appropriately.
While we do not have access to charges made through Kroger, they can be reached at **************** should the customer need to contact them directly to request this order be refunded.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Customer Answer
Date: 06/20/2023
Complaint: 20182961
I am rejecting this response because: Its obvious that this is your standard response to all complaints. You should be ashamed of yourselves!
Shipt should be held responsible for their employees actions. Dont try to put this off on anyone other than Shipt.
***********************Thank you BBB you trying to help. I can now see why Shipt does not have a web page where comments can be left.
Business Response
Date: 06/25/2023
As a company, Shipt always seeks to provide an exemplary customer experience. We consider anything less to be unacceptable, and we want to make the delivery process as seamless and easy as possible.
We sincerely apologize for the frustration this situation caused. Please be assured that we are reviewing this order internally to ensure this is addressed appropriately. While we do not have access to charges made through Kroger, they can be reached at **************** should the customer need to contact them directly to request this order be refunded.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Customer Answer
Date: 06/26/2023
Complaint: 20182961
I am rejecting this response because:
Once again this is a standard robotic word for word response! Please send a comment that is sincere and apologetic for your employees actions! How hard can this be to admit that they were wrong? Kroger switched form Instacart for the same issues so maybe they will move on from Shipt also.
Sincerely,
***********************Initial Complaint
Date:06/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 06/10/2023 but it was delivered to an incorrect address. When I reported the order missing to ***************** they advised me to send an email to the payments department. However, due to reviews, it doesnt look like my inquiry will be answered. Actually, it doesnt look like it will ever actually be reviewed. I would appreciate a full refund for Order #********* immediately! Do NOT shop here. The agents give you the run around and a complete headache! Take your money to Instacart or Doordash.Business Response
Date: 06/19/2023
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right as quickly as possible.
At Shipt, we want to make the ordering process as seamless and easy as possible. We sincerely apologize for the frustration this situation caused. We have issued a refund today for the $76.26 charge associated with order #********* to satisfy this BBB complaint.
We would also like to express our sincerest apologies for the member's order experience. Please be assured that we are reviewing this order internally to ensure this is addressed appropriately.
Customer Answer
Date: 06/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:06/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
yesterday I placed an online order for groceries; the store was Kroger and Shipt was the delivery service. The driver was late, only delivered about half the groceries I paid for. He'd left 2 small items behind at Kroger which I understand, but he stole several large bags of sugar, several large containers of coffee, several large frozen pizzas and other things it would be hard to easily ************'ve confirmed that the Shipt driver picked these up and ****** no longer has them. Shipt is claiming they have no way to track down who the driver was. There are also communication issues; they have a toll-free customer service department, but many calls go outside the **** to call centers unequipped to deal with things like this, and the number listed for HQ goes directly back to the toll free call centers. There is no effective way to contact Shipt's HQ and report driver misconduct.Business Response
Date: 06/19/2023
As a company, Shipt always seeks to provide an exemplary customer experience. We consider anything less to be unacceptable, and we want to make the delivery process as seamless and easy as possible. We sincerely apologize for the frustration this situation caused. Please be assured that we are reviewing this order internally to ensure this is addressed appropriately.
While we do not have access to charges made through Kroger, however, *********************** can be reached at **************** should the customer need to contact them directly to request this order be refunded.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Customer Answer
Date: 06/21/2023
Complaint: 20165952
I am rejecting this response because: the response comes across as an attempt to placate rather than to resolve an issue. It's not a matter of any "frustration" it's a matter of the theft of both merchandise and the time needed to resolve this. Additionally it's a matter of public safety to the extent that many people depend on companies like Shipt for the safe delivery of whatever was ordered & paid for. Shipt drivers often make more money than those they deliver to, and the fact that a driver - or in this case her substitute - would pick thru a customer's merchandise, keep what they fancy & deliver whatever's left to the lower income people who actually paid for those goods is unacceptable. So is the practice of a driver on Shipt's payroll allowing someone else to do her job for her without even informing Shipt. I want written assurance that the driver scheduled to deliver the goods that were pilfered by her boyfriend will never be assigned to deliver any goods to me from Krogers or anywhere else. It's up to Shipt whether or not to keep her on Shipt's payroll, but I do not want her involved in any future deliveries to my household, and I demand written assurance that she will not be.Sincerely,
***********************Initial Complaint
Date:05/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In December of 12/22, I purchased a TV for my mom for Christmas from Best Buy. Shipt was to deliver the *** They delivered to God only knows where. They have a pic that looks nothing like my house or any close neighbor. Contacted them immediately, they apologized and refunded my $70 shipping fee but could not tell me where my TV was actually delivered. Best Buy says not there problem, So I' m out $600 on a TV my mom never got. My mom isn't angry just hurt that no one wants to be held ***************** and I'm angry and want either my money or my *** Police says no crime was committed because Shipt gave my TV away!!! so whoever kept it just got a free TV and my mom got nothing and 23yo me got beat. What can I do? Why do companies not just do the right thing! Why do I have to eat your mistake!Business Response
Date: 06/12/2023
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
As a company, Shipt always seeks to provide an exemplary customer experience. We consider anything less to be unacceptable, and we want to make the delivery process as seamless and easy as possible. We sincerely apologize for the frustration this situation caused. Please be assured that we are reviewing this order internally to ensure this is addressed appropriately.
While we do not have access to charges made through Best Buy, we have notated this order as not received and will review. Best Buy can be reached at ************** should the customer need to contact them directly to request this order be refunded.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Initial Complaint
Date:05/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a year membership from their website on 12/31/22 Since then, they keep billing me monthly, and their "support" has told me 1. i don't have a membership, 2. i have a monthly membership, 3. i have a 6-month membership, 4. just ignore the emails, 5. my membership will expire soon.Not once in 15 inquiries did they consider investigating what I told them.Business Response
Date: 05/27/2023
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right.
We would like to express our sincerest apologies to this member for the poor experience and frustration this caused. We completely agree that this should have been resolved for them much faster than it was.We refunded their monthly membership charges, as requested, on May 27th, 2023 and issued the $39.96 refund to their credit card on the same day. The member should see that reflected on their bank statement within the next 5-7 business days. They may see an email regarding their membership, please disregard.
Our Experience Team can be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Customer Answer
Date: 06/06/2023
Complaint: 20059883
I am rejecting this response because:I have waited 10 days and there is still no refund on my card.
Sincerely,
*************************Business Response
Date: 06/07/2023
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right.
We would like to express our sincerest apologies to this member for the poor experience and frustration this caused. We completely agree that this should have been resolved for them much faster than it was.We refunded their monthly membership charges, as requested, on May 27th, 2023 and issued the $39.96 refund to their credit card on the same day. The member should see that reflected on their bank statement within the next 5-7 business days. They may see an email regarding their membership, please disregard. If you do not see this reflected, please check with your financial institution.
Our Experience Team can be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Customer Answer
Date: 06/12/2023
Complaint: 20059883
I am rejecting this response because:All they did was copy and paste their previous response. I have gotten no refund on my card. They continue to waste my time.
Sincerely,
*************************Initial Complaint
Date:05/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Multiple attempts to cancel account. Instructions online are incorrect and fraudulent. There is no way to cancel your membership with instructions provided on website. Sending emails with requests to cancel are ignored and replied to with a scripted response.Business Response
Date: 05/09/2023
As a company, Shipt always seeks to provide an exemplary customer experience. We consider anything less to be unacceptable, and we definitely want to make this right as quickly as possible.
We would like to express our sincerest apologies to this customer for the poor experience and frustration this caused. We cancelled their membership, as requested, on May 2nd and contacted Target to have their $99 membership fee refunded on the same day. They should see that reflected on their bank statement within the next 5-7 business days.
We completely respect the member's decision to cancel their membership and sincerely apologize again for the frustration this situation caused. However, we would like to do something more to try to make this up to them. We would like to extend a $30 credit towards their next Shipt order. Should the member like to take advantage of this offer, they can reach out to *************************** at ************************************* We're happy to help.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Initial Complaint
Date:05/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed a order on Shipt from Target #********* on April 17th 2023 and I never received it i contacted support and they said to email them so I did but its been almost 2 weeks and i havent received a response this is unacceptableBusiness Response
Date: 05/09/2023
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right as quickly as possible.
At Shipt, we want to make the ordering process as seamless and easy as possible. We sincerely apologize for the frustration this situation caused. We have refunded this order on May 9th in the total of $39.90 back to the member's card. The member should see that reflected on their bank statement within the next 5-7 business days.
We would also like to express our sincerest apologies for the member's order experience. Please be assured that we are reviewing this order internally to ensure this is addressed appropriately.
Customer Answer
Date: 09/14/2023
Complaint: 19999097
I am rejecting this response because:On September 13th 2023 i ordered from Target via Shipt and I did not receive my order #********* i contacted support the same day was told to reach out via email regarding my refund which I did. But it has been hours and I havent received any response
Sincerely,
*****************Business Response
Date: 09/17/2023
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right as quickly as possible.
At Shipt, we want to make the ordering process as seamless and easy as possible. We sincerely apologize for the frustration this situation caused. We have refunded this order on May 9th in the total of $39.90 back to the member's card. The member should see that reflected on their bank statement within the next 5-7 business days.
We would also like to express our sincerest apologies for the member's order experience. Please be assured that we are reviewing this order internally to ensure this is addressed appropriately.
Customer Answer
Date: 09/18/2023
Complaint: 19999097
I am rejecting this response because:
Sincerely,
*****************That is a old order not my new one i ordered from Target on September 13th 2023 my order number is #********* and i did not receive my order
Business Response
Date: 09/25/2023
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right as quickly as possible.
At Shipt, we want to make the ordering process as seamless and easy as possible. We sincerely apologize for the frustration this situation caused. We have refunded this order on May 9th in the total of $39.90 back to the member's card. The member should see that reflected on their bank statement within the next 5-7 business days.
We would also like to express our sincerest apologies for the member's order experience. Please be assured that we are reviewing this order internally to ensure this is addressed appropriately.
Customer Answer
Date: 10/06/2023
Complaint: 19999097
I am rejecting this response because:September 13th 2023 i placed a order via Shipt from Target for $84.93 and I never received my order i contacted support and was told to email Shipt payment support which i did and I was denied a refund this is unacceptable
Sincerely,
*****************Business Response
Date: 10/08/2023
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right as quickly as possible.
At Shipt, we want to make the ordering process as seamless and easy as possible. We sincerely apologize for the frustration this situation caused. We have refunded this order on May 9th in the total of $39.90 back to the member's card. The member should see that reflected on their bank statement within the next 5-7 business days.
We would also like to express our sincerest apologies for the member's order experience. Please be assured that we are reviewing this order internally to ensure this is addressed appropriately.
Initial Complaint
Date:04/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been Shipt customers for several months. Not once has a shopper left behind the receipt until our last order from ******* At that point we were able (to our great surprise) understand the significant and frankly fraudulent markup they are charging. Their policy states you can expect to pay $5 more per $35 order. That represents an approximate 14% markup per order. For the convenience this doesnt seem unreasonable. However, going line by line we realized they are charging 20-25% markups on EACH ITEM, resulting in this case is us paying 22% more than the warehouse price. Plus a tip for the shopper plus a fee to join the app. This is seriously mieading and over the orders we have placed we have paid HUNDREDS of dollars more than the warehouse prices. Definitely more than a 14% markup. I want to cancel my membership and receive a full refund of $49 for it. I would also like a refund for the most recent order markup compared to ($46) the Shipt price ($253 vs $207 warehouse receipt). I am appalled at the companys lack of transparency and even worse their response to my complaints with their customer service team. They offer only a number to call where ** then told theres nothing they can do.Business Response
Date: 04/19/2023
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to help with this right away.
Our goal is to be transparent about our pricing, and we're always happy to answer any questions regarding the price differences on specific items. Shipt prices will vary slightly from in-store prices to help cover the cost of the members Shipt Shopper going to the store, selecting their items, and delivering them to their home. Our customers can expect to spend about $5 more per $35 when making purchases through the Shipt app.
While we are unable to incorporate in-store coupons, we try our best to offer the same items on-sale through Shipt that are on sale in-store. We encourage our members to check the sale section of the Shipt app or website to see which sales we are offering this week. The price (including sale prices) the member sees in the Shipt catalog represents Shipt prices. There are no hidden costs when constructing an order. More information can be found on our website at ***********************************************.
We sincerely apologize for any confusion or frustration this caused. In reviewing this members order, we do see that they were charged the correct total per the Shipt prices reflected in our catalog. As explained above, the prices are going to differ from in-store pricing. However, we would be happy to refund the difference for them this time! We have issued a refund to their credit card for the $46.00, and the member should see that reflected on their bank statement within the next 4-7 business days.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.