Complaints
This profile includes complaints for Shipt's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 361 total complaints in the last 3 years.
- 104 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/18/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been using Shipt for several months now. They hold your card for an initially higher amount than the transaction. Once it is complete, they are supposed to refund you the difference. I went into my Shipt account and bank accounts and found that they have not been refunding the difference. I called the company and the person I spoke with put me on hold many times and came back with the answer that the refunds were initiated, that they take **** business days and that Id have to contact my bank. This is malarkey because I have Chase which is quick to credit your account, they dont see any pending balances and its been beyond the **** day **** for many of my orders dating back to February.The most recent I can provide is April 5th I was charged $122.84 The actual amount was $112.03 April 8th I was charged $142.12 The actual amount was $129.97 April 15th I was charged $192.28 The actual amount was $175 even.None of the differences have been refunded to any of my accounts. I think this company is purposefully withholding refund money and betting the customer will not notice and when they do they have to call, be put on hold, told the standard script, demand further be done, stay on hold to be told they are looking into it or that its something to do with the persons bank account. Please help me to get the money owed to me and help make others aware this practice is happening.Thank you.Business Response
Date: 04/24/2023
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to help in any way we can.
We would like to sincerely apologize to this member for any inconvenience or frustration this has caused. In reviewing our records, we see that the cardholder initiated a dispute with their bank in regarding these charges. Once a dispute has been initiated, we will temporarily block access to an account until the dispute is resolved. If the cardholder has any questions regarding the dispute, they can reach out to our Payments Team at ************************************ They are happy to help.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Customer Answer
Date: 04/26/2023
Complaint: 19949671
I am rejecting this response because:I had to get the money from my bank and let them go after you, because my money is not for your business to hold onto.
I think you are scamming people because perhaps they wont notice you holding onto the funds. A quick internet search shows you already have issues stealing tips from your drivers.
Your response to this situation is unacceptable. You need to refund your customers the money they are owed from the balances promptly as is done with the other delivery companies.
You may have blocked me from accessing my own account to hide what youve been doing, but I took screenshots before you did that. Do your affiliate businesses know of these practices? Im sure Target does not want their name associated with a company that steals from their customers.
I want to know what you plan to do about this if anything at all. I want answers as to why you withheld my money for so long and I want to know why I wasnt given any better response when I called you other than refunds have been initiated which was a lie as I had not received a refund from any of my order which date as far back as February.
Sincerely,
*******************************Business Response
Date: 05/01/2023
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to help in any way we can.
We would like to sincerely apologize to this member for any inconvenience or frustration this has caused. In reviewing our records, we see that the cardholder initiated a dispute with their bank in regarding these charges. Once a dispute has been initiated, we will temporarily block access to an account until the dispute is resolved. If the cardholder has any questions regarding the dispute, they can reach out to our Payments Team at ************************************ They are happy to help.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Customer Answer
Date: 05/04/2023
Complaint: 19949671
I am rejecting this response because:It is now, an apology with a copy paste of the last response regarding my dispute. My BANK refunded me the money. Not Shipt. They are practicing dishonesty and theft and I think the public and their partners should be made aware of this. I would like the Better Business Bureau to inform the public of these actions.
That is the only acceptable course of action.
Sincerely,
*******************************Initial Complaint
Date:04/12/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/31/23 Shipt charged my credit card $99 for an annual membership. We didn't even know what Shipt was. I disputed it with my credit card but they told me they couldn't get info from the company and I needed to contact Shipt myself. I did on 4/12. **************** told me that the ******************* told them account that was charged was not in mine or my wife's name but they wouldn't tell me whose name it was in. They said that they would close the account but they could not issue ** a refund because the account was not in our name (even though they charged **). I went up through 3 supervisors and they all said the same thing - ******************* wouldn't give them any information (just like I guess they stonewalled my credit card company). It's pretty ridiculous when they say "Yes we charged you but we can't issue you a refund because the account is not in your name and we're keeping the name a secret."Business Response
Date: 04/16/2023
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to help in any way we can.
We would like to sincerely apologize to this member for any inconvenience or frustration this has caused. In reviewing our records, we see that the cardholder initiated a dispute with their bank for the $99 Shipt annual membership charge. Once a dispute has been initiated, we will temporarily block access to an account until the dispute is resolved. If the cardholder has any questions regarding the dispute, they can reach out to our Payments Team at ************************************ They are happy to help.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Customer Answer
Date: 04/18/2023
Complaint: 19927927
I am rejecting this response because: This is a nonsense answer. As you can see in my original complaint, **************** contacted the ******************* while I was on hold and came back saying the ******************* won't tell ** (****************) whose name is on the account and they won't issue a refund (Protocol they called it). If they stone - walled their own **************** Department are they going to reasonably consider my email? While I was on the line with ****************, 3 different supervisors told me that the ******************* would not supply information nor issue a refund.I am 78 years old. Does this qualify as an Elder Abuse Case?
Sincerely,
******** HighBusiness Response
Date: 04/24/2023
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to help in any way we can.
We would like to sincerely apologize to this member for any inconvenience or frustration this has caused. In reviewing our records, we see that the cardholder initiated a dispute with their bank for the $99 Shipt annual membership charge. Once a dispute has been initiated, we will temporarily block access to an account until the dispute is resolved. If the cardholder has any questions regarding the dispute, they can reach out to our Payments Team at ************************************ They are happy to help.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Customer Answer
Date: 04/25/2023
Complaint: 19927927
I am rejecting this response because: It is exactly the same as their first response which I rejected because it is nonsense. See my response to this the first time.
Sincerely,
******** HighInitial Complaint
Date:04/11/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a Senior Citizen who has had a Shipt Membership for over a year and a half. During that time, I have had a number of incidents with their shoppers.I most recently was in a car accident and was injured. I had asked their shoppers to carry the bags upstairs.My last order was delivered Saturday, April 8 , 2023. I saw a message from Shipt saying my account was canceled without my prior knowledge. I called Shipt and was told it was probably a scammer. Then, today, Monday, April 10, 2023, I saw Shipt refunded my annual account fee. I immediately contacted their ********************* twice asking for an explanation. Neither representative connected me to a Supervisor I asked for. They Both hung up on me & said respond to the email. That didn't go thru and bounced back more than once. I tried everything. I can't believe they would treat a Senior Citizen like this with serious medical conditions.It is terrible they would do this and refuse to talk to me. I see they have numerous complaints against them and I can see why. Yet they treat a senior like this and don't care!Business Response
Date: 04/12/2023
This members account was terminated in accordance with our Terms of Service, which can be found here: ********************************************************. Per that agreement: We may terminate your use of the Site and the services offered on the Site at any time, for any reason, and Shipt may prohibit your use of the Site and services offered on the Site at any time in our sole discretion. The terms of these Terms shall remain in effect at all times after the termination of your use of the Site and the services offered on the Site.
It is Shipt's firm belief that we, as a company, have responded appropriately. We stand by our decision and are unable to reinstate this account.
Please note there is additional documentation regarding this claim that we can provide to the BBB directly if needed.
Customer Answer
Date: 04/21/2023
Complaint: 19920004
I am rejecting this response because: I reached out to Shipt and talked to two customer service reps who refused to help me and hung up on me. I requested a Supervisor but I was put on hold between these two I reps for an hour. They kept referring me to contact them thru email but they had blocked this. I Have Every right to know Why they canceled my account when being a good member for a year and a half..They state here they will tell you why. Shipt Needs to send me an email in the very least detailing their reason for this decision. I am a Senior and feel I have been really disrespected and abused by this company.
Again, Shipt Needs to Immediately put in writing to my email at ************************ the reason for canceling my account. I do not want their foolish jargon referring to their policy. I want and demand an explanation for my cancelation.
Then I will make an informed decision on how and where to pursue this matter
Sincerely,
********************Initial Complaint
Date:04/03/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a shipt free trial and mustve not cancelled it. When the yearly membership i didnt know i had was about to expire they send me an email informing me of the upcoming rebilling. When i went to their website there is no place to cancel my membership despite their own phone line saying there was. Also when i looked on their website for a contact number the link didnt do anything i had to ****** the number. I then sat on hold for more than 45 minutes waiting to be connected to someone to cancel my account. The companies buisness practices are predatory and they operate like a scam.Business Response
Date: 04/06/2023
As a company, Shipt always seeks to provide an exemplary customer experience. We consider anything less to be unacceptable, and we definitely want to make this right as quickly as possible.
We would like to express our sincerest apologies to this customer for the poor experience and frustration this caused. We cancelled their membership, as requested, on April 1st and contacted Target to have their $99 membership fee refunded on the same day. They should see that reflected on their bank statement within the next 5-7 business days.
We completely respect the member's decision to cancel their membership and sincerely apologize again for the frustration this situation caused. However, we would like to do something more to try to make this up to them. We would like to extend 6 months of free membership as well as a $30 credit towards their next Shipt order. Should the member like to take advantage of this offer, they can reach out to *************************** at ************************************* We're happy to help.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************
Customer Answer
Date: 04/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I appreciate their actions trying to make it right however i will not be using their service again.
Sincerely,
*********************Initial Complaint
Date:03/31/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Wow, this company has a lot of complaints. I received my very first email from SHIPT about two days ago regarding a $99 transaction on my credit card. I called SHIPT and the FRAUDULENT membership was cancelled and the 2023 charges were reversed. SHIPT has been charging my credit card since 2020. The SHIPT representative said I would need to talk to my bank or credit card company. I spoke to the credit card company yesterday and filed a fraud report and closed out my credit card. Now Im being told SHIPT rejected the fraud report from *********** because their records do not go back that far. I NEVER signed up, used any services, or agreed to the charges. I should have paid closer attention, but due to Covid, medical issues and surgeries, I was predisposed. It took this company four years to send me an email about the charges. I scanned my email looking for all emails from SHIPT. There was only the one. Had I received an email sooner I wouldve contacted them to let them know it was opened fraudulently. SHIPT took $297 from me. I wont be providing documentation since they have the only email on file. Sent from my iPhoneBusiness Response
Date: 04/02/2023
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right.
We would like to express our sincerest apologies to this member for the poor experience and frustration this caused. We have canceled their membership, as requested and issued the refunds to their credit card on the same day. The member should see that reflected on their bank statement within the next 5-7 business days.
We completely respect the member's decision to cancel their membership and sincerely apologize again for the frustration this situation caused. However, we would like to do something more to try to make this up to them. We would like to extend 6 months of free membership as well as a $30 credit towards their next Shipt order. Should the member like to take advantage of this offer, they can reach out to ******************************* at ********************************* We're happy to help.
Our Experience Team can be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Customer Answer
Date: 04/03/2023
Complaint: 19877522
I am rejecting this response because:I never signed up or used SHIPT. I would have no reason to sign up to use them since I have always used Instacart and the ******* app for grocery deliveries. I have been using them since 2019/2020
Yes, I was reimbursed the annual fee I was charged in 2023 because I questioned the charges. It was the very first email I ever received from SHIPT. I then had to report my credit card being used fraudulently and have it closed and replaced. I was not reimbursed for 2020, 2021 and 2022. SHIPT still owes me $297.
Sincerely,
*******************************Business Response
Date: 04/06/2023
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right.
We would like to express our sincerest apologies to this member for the poor experience and frustration this caused. We have issued the refunds in total of $297 to their credit card. The member should see that reflected on their bank statement within the next 5-7 business days, and we have sent the associated receipts to their email.
We completely respect the member's decision to cancel their membership and sincerely apologize again for the frustration this situation caused. Our Experience Team can be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Customer Answer
Date: 04/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I will follow up in 5-7 days with my credit card company.
Thank you,
*******************************Initial Complaint
Date:03/31/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To whom it may concern,I would like to let you know Shipt has been come worst and nightmare experience for me. I ordered a delivery for 7pm and its ****pm and I have not gotten my order. I called and I was transferred 6 times. I want to cancel my membership and want my refund for that was charged. I do not want to do business with this kind customer service. I am not making anymore calls just to get transferred 6 times. Instacart is so much better and that is why this company is losing customers. Please refund my membership fee.Business Response
Date: 04/02/2023
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right.
We would like to express our sincerest apologies to this member for the poor experience and frustration this caused. We have canceled their membership, as requested, on 4/2/23 and issued the $10.99 refund to their credit card on the same day. The member should see that reflected on their bank statement within the next 5-7 business days.
We completely respect the member's decision to cancel their membership and sincerely apologize again for the frustration this situation caused. However, we would like to do something more to try to make this up to them. We would like to extend a $30 credit towards their next Shipt order. Should the member like to take advantage of this offer, they can reach out to ******************************* at ********************************* We're happy to help.
Our Experience Team can be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************
Initial Complaint
Date:03/24/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Shipt delivery service delivery personnel consistently deliver items to the wrong address and there is never any accountability on their end when theyve inconvenienced the consumers. They deliberately take longer to refund money. The perception is that they dont care about who they inconvenience. They never apologized and its clear that the customers are not their priority.Business Response
Date: 03/26/2023
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right as quickly as possible.
We would like to express our sincerest apologies for the member's order experience. Please be assured that we are reviewing this order internally to ensure this is addressed appropriately. The member's rating of a 1 also permanently unpairs them from this shopper so they will never be offered the member's orders in the future, should they continue to place orders for same day delivery.
At Shipt, we want to make the ordering process as seamless and easy as possible. We sincerely apologize again for the frustration this situation caused and would like to do something more to try to make this up to them. We would like to extend a $40 credit towards their next Shipt order placed on Shipt.com. Should the member like to take advantage of this offer, they can reach out to ******************************* at ********************************* We're happy to help.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Initial Complaint
Date:03/20/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Transaction: 3/19/23 Ordered 3 items to be delivered from Target.com between 6 - 7 pm. 0 of 3 items picked correctly Recieved call from deliverer at 6:56pm that they would not be able to deliver the items and they had picked all 3 incorrectly anyway. Made no appology. Was rude on phone. I requested a supervisor. They told me they don't have supervisors at SHIPT. I requested a call from ***************** I did receive that call. They were unable to help me obtain my items and simply cancled my order.Business Response
Date: 03/23/2023
At Shipt, we always seeks to provide an exemplary customer experience. We consider anything less to be unacceptable, and we want to make the delivery process as seamless and easy as possible. We sincerely apologize for the frustration this situation caused. Please be assured that we are reviewing this order internally to ensure this is addressed appropriately.
While we do not have access to charges made through Target.com, we have contacted Target to have the member's order charge refunded and this order was cancelled. Target can be reached at ************** should the customer need to contact them directly.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Customer Answer
Date: 03/24/2023
Complaint: 19621794
I am rejecting this response because: They are not being truthful. In actuality, I am the one who had to reach out to Target and spend the better part of an hour fixing the issue since the company in question had NOT done so as they told me they would.
Sincerely,
*******************Business Response
Date: 03/26/2023
At Shipt, we always seeks to provide an exemplary customer experience. We consider anything less to be unacceptable, and we want to make the delivery process as seamless and easy as possible. We sincerely apologize for the frustration this situation caused. Please be assured that we are reviewing this order internally to ensure this is addressed appropriately.
While we do not have access to charges made through Target.com, we have contacted Target to have the member's order charge refunded and this order was cancelled. Target can be reached at ************** should the customer need to contact them directly.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.Initial Complaint
Date:03/01/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a **** membership promotion and was promised a free yearly membership. I was only given a three month membership. I believe that I was misled and lied to. I should be given the full free year.Business Response
Date: 03/02/2023
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right as quickly as possible.
We would like to express our sincerest apologies for the member's experience. The **** Signature credit cardholders are eligible for free delivery membership for 3 months, then 50% off the monthly membership price for 9 months.
We completely respect the member's decision to cancel their membership and sincerely apologize again for the frustration this situation caused. However, we would like to do something more to try to make this up to them. We would like to extend a $30 credit towards their next Shipt order. Should the member like to take advantage of this offer, they can reach out to ******************************* at ********************************* We're happy to help.
Our Experience Team can be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Customer Answer
Date: 03/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:02/22/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am ***** I placed an order to be sent to my work between 6-7 PM yesterday. It kept getting pushed back and I was off work soon. I called in and had it cancelled. i resent it to my boyfriend's address. It said new delivery time was between 8-9 PM. At 10:30 I get a message that she dropped it off. I was in the shower and went upstairs and checked outside and it wasn't there. I want this handled ASAP or I will report to the BBB. This is ridiculous. My order number is: ********* I placed this kroger order on 02/21/2023. I want this fixed NOW!Business Response
Date: 02/23/2023
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to help in any way we can.
We would like to sincerely apologize to this member for any inconvenience or frustration this has caused. In reviewing our records, we see that the member has been in communication with our Payments team regarding the request for a refund. Due to the nature of the request, the member will need to continue to speak with this department to have a refund processed.
Alternatively, the customer can also file a dispute with their bank if they prefer. If the bank has any questions regarding a charge or how to initiate a dispute, they can reach out to our Payments Team at ************************************ They are happy to help.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Customer Answer
Date: 02/24/2023
Complaint: 19448168
I am rejecting this response because: I have sent in everything they required and they are still not responding to me. I reached out to my bank, and they said to reach out to the merchant. this is very frustrating and I feel scammed.
Sincerely,
Tori MBusiness Response
Date: 03/05/2023
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to help in any way we can.
We would like to sincerely apologize to this member for any inconvenience or frustration this has caused. In reviewing our records, we see that the member has been in communication with our Payments team regarding the request for a refund. Due to the nature of the request, the member will need to continue to speak with this department to have a refund processed.
Alternatively, the customer can also file a dispute with their bank if they prefer. If the bank has any questions regarding a charge or how to initiate a dispute, they can reach out to our Payments Team at ************************************ They are happy to help.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
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