Complaints

This profile includes complaints for Shipt's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Shipt

  420 20th St N STE 100 Birmingham, AL 35203-5213

  
• 

  Shipt

  201 3rd St, 8th Floor San Francisco, CA 94103

• 

  Shipt

  17 20th St N Ste 100 Birmingham, AL 35203-4026

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with my recent experience as a customer. I have placed several orders with your service, and unfortunately, both orders received spoiled items. This has caused inconvenience and disappointment, and I feel like I have been treated unfairly. When I reached out to your customer support team to address the issue, I was met with a hostile attitude and felt like I was being treated like a criminal instead of a customer. This behavior was completely unacceptable and left me feeling frustrated and disappointed. As a valued customer, I expect to receive high-quality products and receive respectful and fair treatment when encountering any issues. I believe that this situation could have been handled in a more professional and customer-friendly manner. The way I'm being treated here disgusting. I would like to request that you look into this matter and take appropriate action to ensure that similar incidents do not occur in the future. I would also like to request a full refund for the spoiled items( for the incident that took place on Nov 12,2022) and compensation for the inconvenience and dissatisfaction that I have experienced back to my card on file. Thank you for taking the time to read my concerns. I look forward to hearing from you and finding a resolution to this matter. Sincerely,

  

  Business Response

  Date: 03/02/2023

  As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to help in any way we can.

  We would like to sincerely apologize to this member for any inconvenience or frustration this has caused. In reviewing our records, we see that the member has been in communication with our Payments team regarding the request for a refund. Due to the nature of the request, the member will need to continue to speak with this department to have a refund processed. 

  Alternatively, the customer can also file a dispute with their bank if they prefer. If the bank has any questions regarding a charge or how to initiate a dispute, they can reach out to our Payments Team at ************************************ They are happy to help.

  Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
  

  
  

• Initial Complaint

  Date:02/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/15/23 Order was claimed from 12pm-3pm and shopper dis not shop. When I contacted support they could not reach her and had to release order for 3-4 delivery is what I was promised. The window changed to 4-5 while support was adjusting and ************ refused to get assistance to override for deliver 3-4. This is just the most recent issue. I have had many like this. Shipt let's anyone shop and has zero accountability. I know this because I have been a customer for 2 years now...would have been 3 but I refuse to renew after the amount of issues I had this year. I even had someone take my groceries...never deliver but shopped for them and the shopper still remained in the shopping shipt team.

  

  Business Response

  Date: 02/16/2023

  As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right as quickly as possible.

  At Shipt, we want to make the ordering process as seamless and easy as possible. However, at times the unexpected need arises where we have to reschedule a member's order. We sincerely apologize for the frustration this situation caused. The member can find more information about order windows and availability outlined on our website here: ************************************************.

  We would also like to express our sincerest apologies for the member's order experience. Please be assured that we are reviewing this order internally to ensure this is addressed appropriately. The member's rating of a 1 also permanently unpairs them from this shopper so they will never be offered the member's orders in the future, should they continue to place orders for same day delivery.

  We completely respect the member's decision to cancel their membership and sincerely apologize again for the frustration this situation caused. However, we would like to do something more to try to make this up to them. We would like to extend a $30 credit towards their next Shipt order. Should the member like to take advantage of this offer, they can reach out to ******************************* at ********************************* We're happy to help.
  

  Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
  

  
  

• Initial Complaint

  Date:02/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account under ********************* and made a purchase with you on February 7th, 2023 for the amount of $189.25. I did not receive my groceries. The order number is ********* Please assist.

  

  Business Response

  Date: 02/15/2023

  As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to help in any way we can.

  We would like to sincerely apologize to this member for any inconvenience or frustration this has caused. In reviewing our records, we see that the member has been in communication with our Payments team regarding the request for a refund. Due to the nature of the request, the member will need to continue to speak with this department to have a refund processed. 

  Alternatively, the customer can also file a dispute with their bank if they prefer. If the bank has any questions regarding a charge or how to initiate a dispute, they can reach out to our Payments Team at ************************************ They are happy to help.

  Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
  

  
  

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 19380114
  
  I am rejecting this response because:

   

  I have spoken to the payments department and then told me they are unable to further assist . I incorrectly charged for a membership on the order. I was informed that my monthly membership was active 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 02/16/2023

  As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to help in any way we can.

  We would like to sincerely apologize to this member for any inconvenience or frustration this has caused. In reviewing our records, we see that the member has been in communication with our Payments team regarding the request for a refund. Due to the nature of the request, the member will need to continue to speak with this department to have a refund processed. 

  Alternatively, the customer can also file a dispute with their bank if they prefer. If the bank has any questions regarding a charge or how to initiate a dispute, they can reach out to our Payments Team at ************************************ They are happy to help.

  Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.

  Customer Answer

  Date: 02/17/2023

   
  Complaint: 19380114
  
  I am rejecting this response because:
  I have spoken to them and they are not willing to help 
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a monthly subscription with shipt and I was charged ***** and then another fee was charged for a tip for ***** which i haven't even placed an order..that's terrible they would charge that and not disclose this on their website. They have all foriegn workers and cannot understand a word they are saying. Terrible......the calls need to be on a recorded line for regulation,..........I don't even know how they stay in business.

  

  Business Response

  Date: 02/03/2023

  This members account was terminated in accordance with our Terms of Service, which can be found here: ********************************************************.Per that agreement: We may terminate your use of the Site and the services offered on the Site at any time, for any reason and Shipt may prohibit your use of the Site and services offered on the Site at any time in our sole discretion. The terms of these Terms shall remain in effect at all times after the termination of your use of the Site and the services offered on the Site.

  It is Shipt's firm belief that we as a company have responded appropriately. We stand by our decision and are unable to reinstate this account.
  Please note there is addition al documentation regarding this claim that we can provide to the BBB directly if needed.
  

  
  

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipt took 99 dollars from my account and I did not authorize I requested refund and still not received after tomorrow it will be going on 3 weeks.

  

  Business Response

  Date: 01/28/2023

  As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right.

  We would like to express our sincerest apologies to this member for the poor experience and frustration this caused. We have canceled their membership, as requested, on 1/14/23 and issued the $99 refund to their credit card on the same day. The member should see that reflected on their bank statement within the next 5-7 business days.

  We completely respect the member's decision to cancel their membership and sincerely apologize again for the frustration this situation caused. However, we would like to do something more to try to make this up to them. We would like to extend 6 months of free membership as well as a $30 credit towards their next Shipt order. Should the member like to take advantage of this offer, they can reach out to ******************************* at ********************************* We're happy to help.

  Our Experience Team can be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
  

  
  

• Initial Complaint

  Date:01/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i spent 142 dollars to have an order delivered the following day. the order never arrived and i reached out to them the day after. the realized it was delivered to the wrong address and they were supposed to refund me. i learn they gave me credit instead of the agreed upon refund a few days after and reached out to them. they said they were going to refund the order and took the credit. i never got the refund and nor did i get the credit. every time i reach out either phone or chat they hang up on me. it has happened legit over 30 times. when i finally just got someone to speak with me for a few mins they said it was credited and taken back because it said delivered. they gave me the credit instead of refund after it was supposed to of been delivered. then he said he would look into it and disconnected from chat. i just want my money back that is all

  

  Business Response

  Date: 01/27/2023

  As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to help in any way we can.
  
  We would like to sincerely apologize to this member for any inconvenience or frustration this has caused. In reviewing our records, we see that the member has been in communication with our Payments team regarding the request for a refund. Due to the nature of the request, the member will need to continue to speak with this department to have a refund processed. 
  
  Alternatively, the customer can also file a dispute with their bank if they prefer. If the bank has any questions regarding a charge or how to initiate a dispute, they can reach out to our Payments Team at ***********************************. They are happy to help.
  
  Our Experience Team can always be reached directly at ************, via email at **********************************, and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 3rd I was charged for ***** and I am not familiar with this transaction. I have requested to cancel my account in the past. May you please assist?

  

  Business Response

  Date: 01/20/2023

  As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right.
  
  We would like to express our sincerest apologies to this member for the poor experience and frustration this caused. Upon reviewing their account, we see that the $10.99 charge is a monthly membership fee for Shipt service. The member has since placed two orders with Shipt, two from Target on 1/13 and 1/19.
  
  As a courtesy, we have issued a refund for the $10.99 back to their card on file. The member should see that reflected on their bank statement within the next 5-7 business days.
  
  Our Experience Team can be reached directly at ************, via email at **********************************, and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18702361
  
  I am rejecting this response because: my membership is inactive 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 01/27/2023

  As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right.
  
  We would like to express our sincerest apologies to this member for the poor experience and frustration this caused. As a courtesy, we  have issued a refund for the $10.99 back to their card on file and have canceled their membership as requested. The member should see that reflected on their bank statement within the next 5-7 business days. 
  
  Our Experience Team can be reached directly at ************, via email at **********************************, and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.

  Customer Answer

  Date: 01/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order never received. Waited 4 days for a response to be told I need to do verification for a refund? What kinda mess is that? I am the victim him. It's a $29 order, so if you're willing to lose a repeat customer over $29 that's sad. I want my money back for Order #*********. I shouldn't have to jump through hoops to be made whole. Make this right!

  

  Business Response

  Date: 01/20/2023

  As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to help in any way we can.
  
  We would like to sincerely apologize to this member for any inconvenience or frustration this has caused. In reviewing our records, we see that the member has been in communication with our Payments team regarding the request for a refund. Due to the nature of the request, the member will need to continue to speak with this department to have a refund processed. 
  
  Alternatively, the customer can also file a dispute with their bank if they prefer. If the bank has any questions regarding a charge or how to initiate a dispute, they can reach out to our Payments Team at ***********************************. They are happy to help.
  
  Our Experience Team can always be reached directly at ************, via email at **********************************, and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18702231
  
  I am rejecting this response because:

  It's a worthless reply. I have contacted your ******************** and I only get the run around, and it's ludicrous. Avoid this company as they steal your money, and run away with it... 

  
  Sincerely,
  
  **********

  

  Business Response

  Date: 01/27/2023

  As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to help in any way we can.
  
  We would like to sincerely apologize to this member for any inconvenience or frustration this has caused. In reviewing our records, we see that the member has been in communication with our Payments team regarding the request for a refund. Due to the nature of the request, the member will need to continue to speak with this department to have a refund processed. 
  
  Alternatively, the customer can also file a dispute with their bank if they prefer. If the bank has any questions regarding a charge or how to initiate a dispute, they can reach out to our Payments Team at ***********************************. They are happy to help.
  
  Our Experience Team can always be reached directly at ************, via email at **********************************, and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.

  Customer Answer

  Date: 01/27/2023

   
  Complaint: 18702231
  
  I am rejecting this response because:

   

  Your payment **** is unhelpful 
  
  Sincerely,
  
  Matt A

• Initial Complaint

  Date:01/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of transaction was 12/30/22. I was buying 13 items in photo attached, had diapers and essentials for my baby boys. My husband only one that works as Im looking for job, so we budget and save, so this week we budgeted just enough for our baby boys things for the next week or two. And while it was processing through the target app, it said card unable to process twice.. so the order didnt complete. I checked my online banking and they charged me 5 times, 2/5 it was credited back then yet charged doubled at the end, leaving me with barely any money and no order. This is the second time this happened to me, the first time I waited a week for $500 to come back to me, but I gave them benefit of the doubt and thought it was a glitch, but no it happened to me 4 days after the last time(which is today). I have yet for anyone to help me, how can you charge someones card multiple times and not even complete someones order and have your app saying its unable to process. Youre stealing peoples money! The person working at Target Archana was helpful she said she will have her team reach out to me within 24hrs but its New Years Eve and its leading me to waiting game like last time(which was a week) when I have no money for diapers and essentials for the next two weeks til pay day! She offered $40 refund but was unable to refund the $492 they owe me, but the $40 refund is not reflected til 3-5 days so thats not really helpful. We only have $50 in our card and no order, what am I going to do, I need this situation fix asap!

  

  Business Response

  Date: 01/05/2023

  As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right. We would like to express our sincerest apologies to this member for the poor experience and frustration this caused.

  Unfortunately, we do not have access to charges made through Target.com, we have contacted Target to have the member's order charge from December 20th investigated and refunded. Target can be reached at ************** should the customer need to contact them directly.
  

  Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
  

  
  

• Initial Complaint

  Date:01/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a MacBook Air on the best buy website. The item was to be delivered to a hotel I was doe to stay in. the website confirms the item was delivered by ship on 3december. It was not delivered. I have a copy of all items delivered that day as it is a requirement of the hotel to log all deliveries. Best Buy are claiming it was delivered. I am un able to contact shipt. the order number from best buy is ************* the shirt tracking number is Y5XNRMF47

  

  Business Response

  Date: 01/05/2023

  As a company, Shipt always seeks to provide an exemplary customer experience. We consider anything less to be unacceptable, and we want to make the delivery process as seamless and easy as possible. We sincerely apologize for the frustration this situation caused. Please be assured that we are reviewing this order internally to ensure this is addressed appropriately. 

  While we do not have access to charges made through Best Buy, they can be reached at ************** should the customer need to contact them directly to request this order be refunded. 

  Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.