Complaints

This profile includes complaints for Hibbett Retail Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hibbett Retail Inc. has 233 locations, listed below.

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• 

  Hibbett Retail Inc.

  2700 Milan Ct Birmingham, AL 35211-6919

• 

  Hibbett Sporting Goods

  261 Applewood Center Pl Seneca, SC 29678-0918

• 

  Hibbett Sporting Goods

  7500 Bullard Ave New Orleans, LA 70128

• 

  Hibbett Sporting Goods

  3319 Paris Rd Chalmette, LA 70043

• 

  Hibbett Sports

  4665 Garth Rd Baytown, TX 77521-2261

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of shoes for my daughter on 4/5/23 online through Hibbett Sports. I had a 15% off coupon which I used and it brought my order total to $144.16. The order number is *************. The shoes came and didnt fit so she needed to exchange them. Since Hibbett doesnt offer exchanges online she went to a local store, 96 in ********** **, to exchange the shoes. The receipt transaction number is ********. They made her pay an additional $25.44 for the shoes which was the coupon difference. Since this company doesnt offer online exchange they should not make a customer pay the difference in price when an online coupon is used just for an even exchange related to size. This is a horrible way to do business. I am requesting a refund of $25.44 and Hibbett to honor the coupon discount that was originally received with the online purchase.

  Business Response

  Date: 05/05/2023

  We have attempted to figure out which store this happened in. The store number and transaction number provided is from the online order and not the in-store return. We need info from the receipt and have emailed the customer requesting a copy of the receipt so we can assist. The customer has not replied. We wish to assist the customer with honoring the original discount. We urge the customer to please reach out to ** at ************** or ******************************************** so we can assist.

• Initial Complaint

  Date:04/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I love Hibbett and I shop there FREQUENTLY. But I literally have to pull teeth to get my rewards back after I make a return. I have two $10 rewards that are due back to me. On March 20th, I placed an order for some **** Dunks - Order #*************. I used a $10 reward on that order. However, I ended up returning the shoes on March 24th because the green was much lighter than it looks online. I still haven't received my $10 reward back. Also, on March 23 2023, I placed another order for some Women's **** Waffle. Order #*************. But again, I made a return because they run small and didn't fit. They were returned On March 28th. I also used a $10 reward on that order as well. I haven't gotten that reward back either. So all I want are my rewards to be re-issued.

  Business Response

  Date: 04/04/2023

  Per our Rewards Policy, once a reward has been used it cannot be reissued even in the case of the item being returned. However, as a onetime courtesy we have reissued this customers reward for them and we emailed them letting them know.

• Initial Complaint

  Date:03/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 2 ****** 11 CMFT lows (White/University *********** on 2/25/2023 (Order #*************).One pair was for my 16 year old son and the other pair was for me. Im a *** alum and hes a big Tar Heel fan and we both wanted to purchase these shoes because of the Carolina **** color scheme. We both wear size 11.5.After not receiving a shipping confirmation for several days, I checked on the status of the order on the Hibbett site. The order had been canceled. No cancellation notice was emailed/communicated to me. I contacted **************** and was told that the order had been canceled because I had been identified as a reseller. I explained the order to the representative and she told me she would send the issue to another department to get resolved. On 3/7/23, I received an email from Hibbett informing me that they had reviewed the matter and determined that I was a reseller and would be banned from purchasing online going forward. No evidence or rationale was provided. This was the first time I purchased an item from HIbbett. I established a Rewards account, added the two pairs of shoes to my cart and provided accurate shipping/billing/contact info. I have never resold ANY goods that Ive purchased from ANY retailer. I work full-time, am a father of 3, and coach my kids sports teams. I dont have time nor the inclination to resell anything I buy.Its extremely disappointing and frustrating for a retailer to accuse you of something you know not to be true. Ive never had a similar experience with any retailer. Honestly, its the worst customer experience Ive had in recent memory.Mistakes are made, I get that. I would like to give Hibbett another chance and would like the non-sensical, evidence-lacking ban on my account to be lifted.

  Business Response

  Date: 03/28/2023

  Upon investigation of why the customers order was cancelled and it was determined that it was due to an issue with the email address on the order. All blocks have been confirmed as removed. We have sent an email to this customer detailing the above information, as well as provided a 20% coupon to be used on his next order at Hibbett.com. Additionally, the customer has also replaced the original order using different email &billing information on 3/2/23. We apologize for the inconvenience.

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two pair of ****** sneakers for my son's. We had scheduled photo shoots and in one scene they would be wearing the ******s. When we received the shoes in one box there was a size 11 and a size 13, as oppose to 2 shoes a size 11. Well we had to reschedule the photo shoot and attempt to exchange shoes. It has been a disaster. No one wants to take ownership and accept its not our fault that their company packed and shipped the incorrect sizes. Therefore an inspection did not take place prior to shipping. With that being said, they only want to give us 10% off no free shipping or anything other compensation due to an error on their part. My son is on 4 years old and he was upset because his brother was able to wear his shoes, but not him. Representatives stated it's not their fault its **** fault because they impose some sanctions on shoes where they cannot provide discounts. I was like are you able to give me a hibbett give a gift card or figure out a better solution. I have spent numerous hours and calls on this matter, it's overwhelming. I ordered online and make in store purchases with this company quite often and to be treated as the error is my fault does not make me feel good. I would like a larger discount or gift card to purchase the shoes.

  Business Response

  Date: 03/15/2023

  The customer was provided with a 25% discount to replace the order for this item. The Item is not normally eligible for discounts but our code that we provided the customer will work. We have resent the code to the customer's email and will assure her that the code will in fact work on the item.  We apologize for the inconvenience.

• Initial Complaint

  Date:02/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT ORDER FROM THIS COMPANY! Same story as so many on here. Ordered, received an email saying my order shipped. Ten days later - no order! After many calls to customer service and many different answers, its seems my order could never even be filled. Why did you take my money then? And now they want me to file a claim to get my money back - but they told me I was never charged ** they dont charge till they ship! So confusing, talked in circles. Dont bother. This company is a joke.

  Business Response

  Date: 03/15/2023

  The customer contacted us and filed a claim for the missing items.Customer was refunded for the items they did not receive back to the payment method used on 2/18/2023.  We apologize for the inconvenience. 

• Initial Complaint

  Date:02/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered shoes from Hibbett on 2/3/2023. It is 2/15/22 and the tracking still says label created. Called for a refund and they want to refund me through PayPal or give me a gift card. The debited my credit card which I used online and refuse to debit back to my credit card. I have never heard of a business only using papypal!!! This is not secure!

  Business Response

  Date: 02/20/2023

  We have reviewed this order and see that the tracking has never been updated with any delivery. We have filed a claim on behalf of the customer and refunded the order's original form of payment.  We apologize for the inconvenience.

• Initial Complaint

  Date:02/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 pairs of baseball pants from HIbbett Sports on 1/30/23 for $42.68. I received notification that a shipping label was created on 1/31/23. Unfortunately, the product was never shipped to me and I requested a refund on 2/13/23. They refunded me $39.97. The company is refusing to reimburse the taxes I paid out of $2.70 despite the fact I never received any product. How do you tax someone when no product is received and the order has been cancelled?

  Business Response

  Date: 02/16/2023

  We see that the customers claim was approved and refunded via PayPal, and per policy no shipping or sales taxes are refunded through the route claim. However, we are processing a refund on the sales tax in the amount of $2.70 to the customer original payment. We apologize for the inconvenience.

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought some tennis for my son only for the stitching to come undone when I went to the store I was told there was nothing that could be done and was told to speak to the manager when I went back the manager told me I was out of the 60 day warranty by a couple of days keep in mind I had gone a couple of days earlier the manager then pushed me off by sending me to a **** number where I was also told I was out of the 60 day policy and that they only returned unworn and unused shoes but they did not include the third part of their own policy where it clearly states defective shoes as well.

  Business Response

  Date: 02/16/2023

  Our return policy states,We will refund any items unworn and unwashed, in like-new condition, within 60 days of purchase. This purchase was both outside the 60 days and worn. Based on the pictures provided, it was determined to deny the return due to the shoes only being worn and not defective.

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 19344958
  
  I am rejecting this response because:
  I do not understand how stitching coming undone is considered use. in both responses the business has said new and unused but neglected to also include defective.  The business has also said I was out of the 60 day warranty yet I went before the 60 days but was told to come back by the assist manager saying there was nothing he could do and that I would have to talk to the manager. The assistant did not provide a number and did not look up my history he simply stated there was nothing he could do.  
  Very unprofessional and simply a lack of management skills.  At this point I dont care for hibbett sports and their lack of customer service I will not shop there again and will make sure people know that their shoes start to come undone within a short period of time and are then told it is use.  One last thing my son has multiple pairs of shoes which he rotates and his other shoe dont look like the shoes in question just a poor shoe in my opinion.  It was the fist time I had shopped at hibbett sports and will be the last Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to access your website for more than a month now. I have been on different browsers, different wifi, even with a torrent and I have been unable to get onto your website to find a number or email that I can reach out to. I had ordered an item from you guys and I have yet to receive my package. I cannot contact route because it is past the protection date but they said to reach out to you guys. I had tried to reach out so many times but there is no email I can contact that works. I want a refund.

  Business Response

  Date: 02/20/2023

  We researched the customers claim and cannot find any order in our system from the information given. We have also reached out to the customer by both phone and email to request more information so that we can assist. The customer has not responded.We encourage the customer to please reach out to us at either ************** or by email at ******************************************** with the order # or information used to place the order and we will be happy to assist.

• Initial Complaint

  Date:01/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my order and the shoes didnt fit. I used the address labels they gave me to ship the shoes back. One pair went to ********* warehouse. I got that refund. The other 2 shipped to their warehouse in *********, ** using their label. I have never been refunded or given a store credit for those two pairs. I have contacted and filed a claim multiple times and keep being told using the tracking numbers that I received them. The tracking numbers show they were delivered to the warehouse. I talked to a supervisor a month ago that says she approved a refund after seeing the proof and said she didnt understand why its been this long. However, I never received it. I no longer have the original card as it was compromised. I asked for a store credit and was told **** and then told it was denied. All I want is my money back or a store credit to get the correct sizes. I had went to a local store which said I had to ship them back which is the only reason I shipped them back. Apparently that wasnt true either. At this point I need a store credit or a check mailed to me for my two pair of shoes. I am reaching out to your company as Im getting no where with them. One being $78.55 the other being $72.90 the last case number being ********. Where I was told I was approved for a refund. Because the original card was compromised and I no longer have it I am willing to take an apology for all of this and a store credit to replace the two or a check mailed to me for the cost of the two. This will avoid any other excuses that I cant get my money back when they have the shoes. I live in ********, ** not in ******* where it was delivered. Attached is the tracking number and proof from *** that it was delivered in ******* to their facility.

  Business Response

  Date: 01/31/2023

  We have refunded the customer for the two items to the original form of payment. We apologize for the inconvenience.

  Customer Answer

  Date: 02/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your help in getting this issue resolved.
  
  Sincerely,
  
  *************************