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Business Profile

Sporting Goods Retail

Hibbett Retail Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Reviews

This profile includes reviews for Hibbett Retail Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Hibbett Retail Inc. has 233 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 47 Customer Reviews

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    Review Details

    • Jesson A

      Date: 10/04/2024

      I bought over 200 dollars worth of hats at a city gear in ******* while I was on vacation in June of 2024. I asked if the hats that were not my size, could be delivered in the correct size to my home in *************. I have been calling over and over and getting told theres no way to refund unless I go to a store. There are no stores near me. Eventually got told there would be a return label shipped to me and still nothing. We are in October now and they still havent sent one.

    • Lee E

      Date: 09/30/2024

      I spend ****** a year on shoes with this company. Ordered a pair of ****** 12 black and wolf gray online for in store pick-up for today 9/30/24. The store let me know they shipped the only pair they had 12 minutes before I got receipt email 11:43. Talked to customer service which was very rude multiple people also talked to someone at corporate that was just as rude. Called at least 10 times and know one answered. I also used $40 worth of awards points that if they could have put back on my account but told me I had to wait 72 hours the company is pathetic and the biggest problem is the are also **** so I guess I will have JD, Footlocker ECT to shop with.

    • Steven G

      Date: 09/22/2024

      They ****. They should go out of business. They charged me $266 when Ipurchased a pair of sneakers off of their website, which I chose to have shipped to me in **. They were supposedly shipped from *********- a 13 hour drive. Well , its been *********************************** transit tried to reach out to customer service who echoed just that- its still in transit so there is nothing we can do. Im not sure there were ever any shoes to begin with. Im not sure what to do, and at what point do I try to get a refund. She said at this point its between me and the postal service. Unbelievable. Never again.

    • Mis M

      Date: 09/22/2024

      Order placed on 9/6/24. Status is saying awaiting carrier pick ****** since 9/10/24. Have called several times to receive a refund because as of 9/22/24 still havent received product. They make you wait 10 days to ask for refund then additional 5 days to investigate. This was told to me after a bunch of random excuses as to why my item hasnt shipped. I WILL NEVER DO BUSINESS with this company again, BUYERS BEWARE!!

    • Brianna W

      Date: 07/25/2024

      Had an employee send shoes to a different address even after he asked for my name and number now I am getting the run around about getting my money back. This is at the ************* location located in *****************. They are sending the shoes to a person with a whole different name, address, even city!! Its a shame that customers have to deal with THEIR EMPLOYEES MISTAKES!! Do better!

    • Katy B

      Date: 04/28/2024

      I have never experienced such poor customer service and complete lack of interest in resolving a simple issue. My son was given a baseball hat as a birthday gift from a friend. It was too big. We had a gift receipt and attempted to return the hat and exchange for something that fit. The employee was very rude and said it could not be returned even though tags were still attached. I made repeated calls to corporate with no resolution. Truly a terrible experience. Buyer beware!

    • Daniel P

      Date: 03/17/2024

      Supports racial harassment along with cyber bullying and threaten childrens lives even after you quit. When you report the employees the HR department says well handle it but were still learning as a small company is the reply you get. **** and major brands should be ashamed for working with this Hibbett brand because of what they stand for. Disgusting

    • Muhammad S.

      Date: 02/15/2024

      Terrible customer support team and horrible user app experience. This company uses a raffle system for highly coveted sneakers from ******************** and many other brands. This company is unable to address major flaws in using their mobile app for smartphones where these raffles are conducted. Even if youre successful in winning these raffles, the obstacles and hurdles involved in confirming your successful entry is futile with how buggy the mobile app is. Sending Feedback is pointless and their customer support doesnt offer any real solutions or just might hang up on you.

    • George R

      Date: 12/30/2023

      I ordered my son some shoes online. Shipping label created on Dec 23 in Brookhaven **. Today is Dec 30, item still hasnt shipped/moved. I am getting the run around from Hibbett **************** and **** about the item. ********************** is aware that I havent received the item but refuse to process a refund. I dont recommend ordering from online from Hibbett only shop in store if you shop with them at all.

    • Esha G

      Date: 12/20/2023

      Horrible..Ordered some sneakers(jordan 5s) on November 10th 2023. Sneakers were stolen during transit. Told me they issued my initial refund on the 20th of November I waited 8 days still didn't have it so when I called back on November 28th they said it was just refunded that morning. Here it is December 20th 2023 just spoke with another supervisor and they still don't have any answer(s) for me only that the refund had already been sent and somebody will reach back out to me.

    Hibbett Retail Inc. is NOT a BBB Accredited Business.

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