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Business Profile

Buying Clubs

Sam's Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Buying Clubs.

Reviews

This profile includes reviews for Sam's Club's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sam's Club has 577 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Sam's Club

      2101 SE Simple Savings Dr Bentonville, AR 72712-4304

    • Sam's Club

      1700 Wesel Blvd Hagerstown, MD 21740-5389

    • Sam's Club

      2700 N Salisbury Blvd Salisbury, MD 21801-2143

    • Sam's Club

      1200 Marketplace Drive Rochester, NY 14623

    • Sam's Club

      141 Washington Ave. Extension Albany, NY 12205

    Customer Review Ratings

    1.16

    Average of 219 Customer Reviews

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    Review Details

    • Ahmed B

      Date: 01/18/2024

      Ahmed B

      Date: 01/18/2024

      I lost the receipt for a mattress I purchased on on 12/23/23 with my credit card at Sam's Club. When I went to customer service to get a copy, they gave me a history receipt and was told it was not a real receipt and to call the company to get a real receipt. When I called the Phone number on the credit card, I was given the runaround for about 30 minutes after the third person hang up on me. This is crazy to make it impossible to get another receipt for something purchased with own money. Terrible customer service overall. I am dropping Sam's Club and going to Costco.

      Sam's Club

      Date: 01/26/2024

      At Sams Club we continually to meet and exceed members expectations. If you need a receipt form a product purchased at Sams please call 888-746-7726.
      Thank you

    • Lisa H

      Date: 01/14/2024

      Don’t pay the $110 for the Sam’s Club membership if you are hoping to get free delivery to your home. I have ordered things before and not been charged the shipping fee but have been told by corporate at Sam’s Club that you are charged a delivery fee, for anything that comes directly from Sam’s Club. I think that is ridiculous. Please think Long and hard before you pay for a membership at Sam’s Club.

    • Steve Y

      Date: 01/13/2024

      Had to cancel my platinum plus towing service, Sam's employees over the phone stated that they don't tow and they will refund me my advance yearly payment. I'm giving them one star because they did give me AAA phone number.

    • Shannon f

      Date: 01/05/2024

      I bought and paid for a membership. Got the card from the local sams club. Haven't used it in a few months. No big deal I paid for the year. And I go today and they say they have no record of me in their system. I have my ID, phone number, email address, old address old phone number and still nothing. Like my account has be deleted totally. I paid my money and no one wants to help

    • Laura S.

      Date: 12/21/2023

      I cancelled my Sam’s membership on the renewal date, and it has been 3 weeks and they have yet to refund my full amount owed to me for the renewal. I have emailed and waited endlessly on the phone only to be told they apologize and will correct it, but it hasn’t happened. I want my refund from sams

    • Alma R

      Date: 12/18/2023

      Alma R

      Date: 12/18/2023

      I made an order online through Sam’s club some gifts cards to be exact and supposedly got delivered though fed ex and it was delivered to a wrong place I call them right away and they open a case I called so many time until the they told me the I need it to contact my shipper so I call them so many times too so ladies didn’t help me some help me a little I been trying to to get answers since two weeks already now they are telling me that they can do anything about it cause it was send from a third party they gave a number and the number was from fandango well I call them and the don’t have any order for me I don’t know what to do anymore I’m so mad I want somebody to refunded me what I paid since they lost me package

      Sam's Club

      Date: 01/25/2024

      We are so sorry about your experience and will contact you directly.
      Thank you for being a Sam's Club Member

    • Katie L

      Date: 12/18/2023

      I have had terrible customer service at the Hendersonville NC location. I got to Sam’s Club at about 9:30 this morning with my 10 month old baby with the sole purpose of buying baby formula and was turned away because I’m not a “Plus” member. I was unaware of this rule. I understand people pay a little extra for that perk, but I was really upset that they turned me away and couldn’t make a small exception in this case. It’s hard enough to drag my baby out to the store in the cold, and then made even worse when I drive all the way here and am told I can’t go in and need to wait. Literally the only thing I was going to buy was baby formula. It would have taken me less than 5 minutes. Thanks for making life harder for this mother.

    • Sirisuda T

      Date: 12/18/2023

      I called Sam's to cancel the membership on 12/4/23. I have never used and won't be using the service. I was given Reference. I called them again on 12/13/23 and was told I should see the credit on 12/15/23. No credit as of 12/18/23. It's hard to get a live person on the phone and turned out they were not helpful. I was put on hold many times and they just kept lying about the credit they are supposed to refund.

    • Fontaine L

      Date: 12/15/2023

      Fontaine L

      Date: 12/15/2023

      I would love for you to bring back the cornbread in the bakery department. Thank you

      Sam's Club

      Date: 01/26/2024

      Thank you for your feedback.
      Sams Club

    • Robert L

      Date: 12/13/2023

      Why does all the Murphys and Sams and Costco snd mire put a $100 hold on any gas you pay at the pump? I got 75 cents today snd the power went out . Got charged $100.75. Then started over and put $50 in and was charged $150,00 hit my money vac within 24 hours. But WHY do they GET AWAY WITH THIS? Get online and watch your checking act and you will see

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