Complaints
This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13,871 total complaints in the last 3 years.
- 5,710 complaints closed in the last 12 months.
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Initial Complaint
Date:06/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered the following item from Walmart.com
**************************************************************************************************************************************************************************
Business Response
Date: 06/16/2025
Walmart received a Better Business Bureau complaint from Mr. ******* ***** regarding his recent order. We thank you for the opportunity to address Mr. *****'s concerns and appreciate the ***e he has taken to provide us with his feedback and comments.
After Walmart received Mr. *****’s complaint, we reviewed his account and order history. Mr. *****’s order was from a third-party seller, ZUTOM. Per Walmart.com's Terms of Use:
“By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.”
The tracking provided on order ending in **** shows no movement on the item. We have no choice but to consider this order lost in transit. We have refunded Mr. ***** the total amount of the order, $20.33.
Again, we thank Mr. ***** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartInitial Complaint
Date:06/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The delivery lady stated my dog bite her. My dog was behind a fence. It clearly stated in my delivery instructions to deliver under my carport. Which is not in fenced in area. They took a picture of delivery and you can clearly see carport and fenced in area are not together. They did not report the "bite" to the police or go to hospital for it because no one has contacted me about the alleged bite. Nor did the spark drive tell me about this "bite" . Walmart just closed my account. I can no longer have things delivered or order anything online. So, I am banned from Walmart with no recourse. You can see in the picture it all but I can even call Walmart help line on my phone. It is blocked. I had to use someone else's phone. I can not download picture because my account is closed. How can I fix the problem if I can't call and talk to someone. The store is had delivery from says they don't deal with problems like this. The drivers are independent contractors. 1800walmart says they can't do anything.Business Response
Date: 06/18/2025
Walmart received a
Better Business Bureau complaint from ******** *****-******* regarding her canceled orders. We thank you for the opportunity
to address Ms. *****-*******’s concerns and
appreciate the time she has taken to provide us
with her feedback and comments.
After Walmart.com received Ms. *****-*******’s complaint, we reviewed her account and
order history. On 6/1/2025, Ms. *****-*******’s account was found to violate our Terms
of Use regarding the return history associated with the account. Per Our Terms
of Use:
“In addition to any other remedies available to it,
Walmart may in its sole discretion restrict or terminate your account, or
cancel or refuse orders for violations of, or abuse of the Walmart returns
policy.”
We
requested a secondary review of the account to ensure it was not closed in
error. The secondary review is very thorough and not denied without true
consideration.
Regrettably,
the account was not approved to be reopened. As such, any future orders will be
canceled, and no further refunds or replacements will be issued. As such,
Walmart.com considers this matter closed.
Again, we thank Ms. *****-******* for her feedback and comments. If either of you have any further questions or comments,
please feel free to contact us.
Sincerely,
*****
WalmartInitial Complaint
Date:06/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Item, sold through Walmart, failed to indicate that this was a used item! I am trying to return item, Gamer Girlz is not answering phone, and Walmart says it's not their problem!Business Response
Date: 06/20/2025
Walmart received a Better Business Bureau complaint from ****** ****** regarding
his recent order. We thank you for the opportunity to address Mr. ******’s concerns
and appreciate the time he has taken to provide us with his feedback and
comments.
After we received Mr. ******’s complaint, we reviewed his Walmart.com account
and order history. Mr. ******’s order was from Gamer Girlz, a third-party
Walmart Marketplace Seller. Per Walmart's Terms of Use, by purchasing a product
from any of our Marketplace Retailers, you acknowledge that all Walmart
Marketplace orders will be fulfilled by the third-party Marketplace Retailer
and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible
for all processing, shipping, returns, and customer service related to your
Walmart Marketplace order. Products purchased from a Marketplace Retailer can
only be returned to that Marketplace Retailer in accordance with its return
policy. Each Marketplace Retailer’s shipping information, return policy,
customer service information, and Marketplace Privacy Policy can be found on
that Marketplace Retailer’s Seller Information page. For other terms that apply
to Walmart Marketplace, including important notices and disclosures, see About
Marketplace.
When customers order products from a Marketplace Seller, the Seller
manages and supports the order, including the product description, shipping,
customer service, exchanges, and returns. Walmart.com provides information for
each seller, such as contact information and return policies on the product
details page and throughout the purchasing process.
On May
16, 2025, Mr. ****** ordered a Sony PlayStation 4 Slim 1TB. Mr. ****** says
that the listing does not show the item is used and wanted to cancel the order.
Mr. ***** could not contact the seller. On June 19, 2025, Walmart reviewed the
order and discovered the order was cancelled. Mr. ****** was never charged. On June
20, 2025, Mr. ****** contacted Walmart to confirm the issue was resolved. As
such, Walmart considers this matter closed.
Again, we thank Mr. ****** for his feedback and comments. If either of you have
any further questions or comments, please feel free to contact us.
Sincerely,
***** C.
WalmartInitial Complaint
Date:06/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Preordered item from Walmart.com. Order was accepted and temporary hold was processed on my card on April 24, 2025. Order was supposed to be delivered on June 5, 2025. Started receiving emails om May 31 saying there was a problem with my payment method and I needed to update. Tried to edit card info and it would not allow me to do so. It would also not allow me to change to another method. Chatted with Customer Service — they stated there would be no problem as long as I had a card on file. Received the same email again. Called Customer Service. They said problem was with my bank and to contact them. I did. They said no attempts were made by Walmart to charge my account. On June 4, 2025 Walmart advised me that order had been cancelled due to payment problem. I believe Walmart knowingly oversold preorders for this item (Nintendo Switch 2), and used payment problems as an excuse to not fulfill orders, Ihave seen numerous complaints of similar incidents of this happening on Social Media. I believe this qualifies as False / Deceptive advertising.Business Response
Date: 06/11/2025
Walmart received a Better Business Bureau complaint from Mr. ***** ***** regarding his recent contact. We thank you for the opportunity to address Mr. *****' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart received Mr. *****’ complaint, we reviewed his account and order history. We understand that dealing with a canceled order can be quite inconvenient. However, we are unable to offer compensation for canceled orders. According to our Terms of Use:
"Verification of information may be required prior to the acknowledgment or completion of any purchase. Walmart reserves the right to refuse or cancel an order for any reason, which may include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or concerns flagged by our credit and fraud avoidance department."
We have communicated these details to Mr. ***** and sincerely apologized for any inconvenience caused by the canceled order. Given that we have shared all relevant information, Walmart considers this matter resolved.
Again, we thank Mr. ***** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartInitial Complaint
Date:06/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on Walmart.com for $113.61 and I did NOT get my entire order. The driver drove off and I did not get all of my groceries. I am sick and tired of Walmart doing this to me. I have no other way to feed myself or my daughter for the next week. Out of the entire order I only got Jerky, Sunny D and Ketchup.Business Response
Date: 06/16/2025
Walmart recently received a complaint from Mr. ****** ****** through the Better Business Bureau regarding a recent interaction. We would like to express our gratitude to Mr. ****** for taking the time to provide us with his feedback. In his communication, Mr. ****** reported that he did not receive his delivery on June 4th.
After reviewing the case, we have refunded the items on 06.10.25 due to their absence in the delivery.
We encourage Mr. ******, as well as all other customers, to share any further questions or feedback they may have. We are always available to provide any additional information or explanations required. Thank you for your understanding and cooperation.
Best regards,
*******
Initial Complaint
Date:06/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 23,2025 I received a package from Walmart the FedEx delivery person throw the box on the porch. I called walmart on the same day and the rep told me to throw the item away and she would process a refund. I called walmart numerous of times and every time they said the refund will be processed. Then walmart stated that due to the inconvenience they was refunding $130.00 we are now at June 3rd and no refund. I need a refund ASAP. Thank youBusiness Response
Date: 06/16/2025
Walmart received a Better Business Bureau complaint from FULL NAME regarding her recent contact. We thank you for the opportunity to address Ms. *******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart received Ms. *******’s complaint, we reviewed her account and order history. Ms. ******* received a package from Walmart on April 23, 2025, which was damaged by the FedEx delivery person. After calling Walmart on the same day, a representative advised Ms. ******* to discard the item and assured her that a refund would be processed. Despite multiple follow-up calls, Ms. ******* has not received the promised refund. Walmart confirmed that a full refund has been issued for the damaged item received via order #***************. The refund, amounting to $117.50, has been issued back to Ms. *******'s original form of payment. As such, Walmart considers this matter closed.
Again, we thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartInitial Complaint
Date:06/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Jan 07, 2025 I ordered 10 sets of shelves: order number ****************. Upon receiving the shelves, we opened 1 box and they were too flimsy for our intended use so I initiated a return. 9 boxes were unopened. Walmart automated return system generated only 6 return labels. After several calls they finally supplied me with 10 return labels. Here are the FEDEX tracking numbers: ************
************
************ ************ ************ ************ ************
************
************ ************ We immediately shipped all 10 shelves (about 40lbs each). All tracking numbers showed delivered a few days later. Walmart then refunded me $85.59 on Jan 15. I called them after several days of waiting and they refunded me another $427.95 on Jan 21. Since then I have made several calls to get the remaining $342.35 I am owed, but nobody can figure out how to help me. They keep escalating it to the billing dept. and promise me a call back in 48 hours, but no contact is made.Business Response
Date: 06/13/2025
Walmart received a Better Business Bureau complaint from **** ****** regarding his recent contact. We thank you for the opportunity to address Mr. ******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart received Mr. ******’s complaint, I reviewed his account and order history. I found that a refund has already been processed for this order by or AG team. A refund was issued back to his original form of payment in the amount of $345.35
I apologize for Mr. ******'s frustration, as we seek to make improvements. As such, Walmart considers this matter closed.
Again, we thank Mr. ****** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartCustomer Answer
Date: 06/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Walmart has been double billing me for my Walmart + account since May 22, 2023. The annual billing of 103.88 is the only bill I thought was being automatically deducted from my credit card. Another issue with fraud on my credit card prompted me to examine my statement in April of 2025. I discovered that there was a $13.73 charge described as Walmart + membership. Because I make numerous purchases at Walmart (both at the store and online) every month, I have been overlooking this relatively small charge for two years. Walmart’s customer service department responded to my “Why” inquiry by first saying it was fraud and I should call my credit card company, Chase bank. Chase quickly responded by refunding the four charges made in 2025, and issuing me a new card. Still certain this was an error with Walmart’s billing and wanting it to be corrected I spoke to several other customer service representatives, with ***** assigning a case number for further investigation #**********************. Still I received no response, and I wrote to Walmart’s Executive Escalations at the Bentonvville AR address. With no help from Walmart. I discovered that there were two Walmart+ accounts opened at the same time, one with annual and one with monthly billing. Somehow an account was opened for me and another for my husband, who died 8-18-2023. With this information I tried once more to resolve it myself by calling Walmart. In mid May, I spoke with Abdul in the Walmart + department. He assigned a new case number *********************** and assured me he understood and would refund erroneous charges. The only action taken by Walmart was to close both Walmart + accounts. Still I think there should be a refund made to me for $247.14 and a refund to Chase for $54.92. Walmart has made my efforts extremely frustrating because they have one phone number for customer service. Regardless of the problem, the caller must explain several times to several people and then get disconnected.Business Response
Date: 06/16/2025
Walmart
received a Better Business Bureau complaint from ***** **** regarding her recent
order. We thank you for the opportunity to address Ms. ****’s concerns and
appreciate the time she has taken to provide us with her feedback and comments.
After
Walmart received Ms. ****’s complaint, we reviewed her account and order
history. Ms. **** discovered unauthorized charges on her credit card that started
in May of 2023. Ms. **** found out that the charges were for the Walmart +
membership fee on an inactive Walmart account she had. Ms. **** wanted to have
the charges refunded. On June 16, 2025, Walmart contacted Ms. **** to explain
that Walmart is unable to refund a membership fee except for the most recent
fee. Ms. ****’s credit card had refunded her for the charges that took place in
2025. Walmart explained that an exception could be made, and Walmart can offer
her Walmart eGift cards in the amount that she was charged. Ms. **** accepted
the offer. On June 16, 2025, Walmart emailed Ms. **** $302.06 worth of Walmart eGift
cards. As such, Walmart considers this matter closed.
Again,
we thank Ms. **** for her feedback and comments. If either of you have any
further questions or comments, please feel free to contact us.
Sincerely,
*****
C.
WalmartInitial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 29th a Ninja Slush was order it said delivered but in fact it was not delivered. I called in immediately after it said that it was delivered and I checked all around my house. They told me I was going to receive a refund and have not received it yet. The driver either took a picture to make it seem like he/she delivered it or simply delivered it to the wrong house because I can’t see the picture clearly. Like I work hard for my money it not fair. My order number is ***************.Business Response
Date: 06/09/2025
Walmart received a Better Business Bureau complaint from Ms. ***** **** regarding her recent contact. We thank you for the opportunity to address Ms. ****’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart received Ms. ****’s complaint, we reviewed her account and order history. Ms. **** placed order ending in 5562 for a Ninja SLUSHi 3-in-1 72 oz Professional Frozen Drink Maker in the amount of $322.92. Ms. **** did not receive her item and was refunded fully in the amount of $322.92 on 6/4/2025. As such, Walmart considers this matter closed.
Again, we thank Ms. **** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartInitial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 7 2025 I made 3 different orders of tires, one order was for 5 sets of tires and paid $1135.40 for it order #****************, next order was 8 sets of tires and paid $1816.47 for this order # **************** and the third order was 2 sets of tires and paid $454.33 for the order # ****************. Ok for this three order I suppose to get total of 60 tires and they only send me 15 tires and I call them to find out problem and they told me to wait couple days to see if rest of the order arrived but never did so I called again to solve the problem and they say I should receive a refund of $908 for the order of 5 sets, $1362 for the order of 8 sets and $454 for the order of 2 sets, this call was may 12 and told me to wait 10 business days to get the refund but never happened and don't seem to happen so if you can help me get my money back for the tires I didn't get or I can return the ones I get and get a full refund, I just need my money backBusiness Response
Date: 06/14/2025
Walmart
received a Better Business Bureau complaint from **** ********* regarding his recent
order. We thank you for the opportunity to address Mr. *********’ concerns and
appreciate the time he has taken to provide us with his feedback and comments.
After
Walmart received Mr. *********’ complaint, we reviewed his account and order
history. On May 7, 2025, Mr. ********* placed an order for what he thought were
60 Venom Power Primo Hauler Trailer Tires. Upon delivery Mr. ********* received
only 15 tires. This is because the listing for the tire showed “Set of 4 (FOUR).
This was a listing error. Mr. ********* wanted the “missing” tires. As this was
a listing error, and Walmart does not honor listing errors, the “missing tires
would not be sent. On June 13, 2025, Walmart contacted Mr. ********* and
offered to have him keep the tires he received or have the tires shipped back
and receive a refund for the orders. On June 14, 2025, Mr. ********* replied to
Walmart’s offer and told Walmart he would like the tires returned and the order
refunded. Walmart processed a refund for the orders and planned for the tires
to be returned. As such, Walmart considers this matter closed.
Again,
we thank Mr. ********* for his feedback and comments. If either of you have any
further questions or comments, please feel free to contact us.
Sincerely,
*****
C.
Walmart
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