Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

  
• 

  Wal-Mart

  5335 Highway 280 Birmingham, AL 35242

• 

  Wal-Mart Stores, Inc.

  112 Carroll Island Rd Middle River, MD 21220-2208

• 

  Wal-Mart Stores, Inc.

  1238 Putty Hill Ave Ste 5 Towson, MD 21286-5878

• 

  Wal-Mart Stores, Inc.

  2399 North Point Blvd Dundalk, MD 21222-1623

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an order: Order# ****************
  Got Four SUGARed versions of Mountain Thunder
  Unable to just get a refund through the automated system, had to chat
  40+ minutes was spent trying to get a refund and credit for the time waste I have for these repeated issues with the store (someone scanning ALL the bottles would have caught this issue, your pickers are terrible)
  Online rep pretty much ignored everything I was saying, wasted more and more time
  Wouldn't escalate to a supervisor until I said BBB complaint at 40 minutes, but it was too late

  

  Business Response

  Date: 06/21/2025

  Walmart
  received a Better Business Bureau complaint from ** ******** regarding his recent
  order. We thank you for the opportunity to address Mr. ********’s concerns and
  appreciate the time he has taken to provide us with his feedback and comments.
  
  After
  Walmart received Mr. ********’s complaint, we reviewed his account and order
  history. On June 8, 2025, Mr. ******** ordered 5 Great Value Diet Mountain
  Lightning, 2 Liter Bottle. When the order was delivered Mr. ******** received 4
  Sugared bottles. Mr. ******** contacted Walmart Customer Service. Mr. ********
  was on the phone for 40 minutes. On June 16, 2025, Walmart processed a refund
  for all 5 bottles, even though one was the correct item. Mr. ******** wanted
  free shipping for a replacement order. Mr. ******** is a Walmart + member and
  has free shipping for small orders already, so this request is redundant. Mr.
  ******** also wanted compensation for the 40 minutes he was on the phone with
  Walmart Customer Service. Walmart’s policy is to not compensate customers for their
  poor experiences; therefore, Walmart is not going to give Mr. ******** any
  compensation. As such, Walmart considers this matter closed.
  
  Again,
  we thank Mr. ******** for his feedback and comments. If either of you have any
  further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  *****
  C.
  Walmart

  Customer Answer

  Date: 06/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because it's not true that Walmart does not compensate customers for their time. The rep also makes no attempt to fix the problem that makes me have to spend 15 minutes going through CHAT to get a refund for a few dollars worth of merchandise.
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay monthly fee. One of the options for paying this fee is when I order groceries I get them delivered free. I have called walmart several times regarding this issue. First call they said I canceled this membership. I told them the money for that membership is still being deducted from my checking account. First time said they would credit my bank account for the delivery fees which never happened. Second call said they would take care of it which they did not. Third call said she was sending this up to billing dept. Fourth call said this account was cancelled yet they are still charging me for the monthly payments for this membership. I live with my mother who is disabled. I work long hours so the only way she can get groceries is through this delivery service.

  

  Business Response

  Date: 06/20/2025

  Walmart recently received a Better Business Bureau complaint from Mr. **** **** regarding his recent order. We appreciate Mr. ****'s feedback and comments and would like to address his concerns.
  
  Ms. Sandra **** is experiencing an issue with an unauthorized monthly fee for a membership that was canceled on May 6, 2025. She was charged a delivery fee twice on May 28, 2025, and was informed that she is not a Walmart Plus member and is being charged a standard delivery fee for non-members. On June 9, 2025, she requested a refund but was advised that past month membership fees cannot be refunded.
  
  We contacted Mr. **** on June 18, 2025, and explained the membership cancellation and fees. We apologize for any inconvenience caused and appreciate your understanding in this matter. If you have any further questions or concerns, please do not hesitate to contact our customer service team.
  
  Once again, we thank you for your feedback and comments, and we value your time and input.
  
  Best Regards,
  *******

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  Order# ****************
  Item- OISHANI SAREE GHOR Women's Traditional Bengal Cotton Silk Soft Jamdani Saree - Beautiful design and Quality - Without Blouse Piece
  
  I have ordered this item and received a completely different item. I was trying to return the item for refund but haven't received any response from the seller. I did contact Walmart customer service so many times and they promised every time to issue the refund. But it's not happening. This is so frustrating and annoying. I want FULL REFUND asap.

  

  Business Response

  Date: 06/23/2025

  Walmart received a complaint from Ms. ******** *** through the Better Business Bureau regarding an item she purchased from a Marketplace seller.
  On April 8, 2025, Ms. *** purchased a traditional Cotton Silk Soft Jamdani Saree from a Marketplace seller. Despite multiple attempts to contact the seller through the purchase history, she is not getting a response from the seller. She also reached out to Walmart customer service to return the item due to quality concerns.
  

  Walmart contacted Ms. *** and assisted with the resolution on June 19, 2025.
  

  We encourage Ms. *** and the Better Business Bureau to reach out if they have any further questions or comments. We are committed to providing excellent service and resolving any issues that may arise.
  

  Sincerely,
  *******

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Many issues with plus membership, almost didn’t renew on January 26th. It has gotten much worse. I am on disability and need a delivery service for my condition. On many occasions since Walmart went to 2 hour delivery windows the service is worse. Yesterday I didn’t get my order again for the 3rd time. The first was in Charleston when my husband had brain surgery. I found out this time by calling my preferred store after the 45 minute delay time expired. The system switched my order to another store. Called store and was informed spark workers fill orders and choose what gets filled. I was not made aware of this when renewing. Third party has no accountability to customer. The last 2 not gotten orders held my money for an extended period of time. System doesn’t cancel order after delay time has expired. Spark drivers pick and choose what orders they fulfill. I have disabilities that limit me, none of this was notified to me. I tricked the system, reschedule to next pick up day then cancelled.
  
  I live in a tourist area and it will happen more and more. I can’t have this happen because of my disabilities. I renewed my plus membership Jan 26. I paid $105.84. Had 232 days be for yesterday’s date and am due a pro-rated mount of $67.27. I called corporate, explained everything and was told that I would get a refund. They said they were escalating it due to the inability of servicing what is promised. Refund reference # is *******************. I got off the phone and received notice that I would only get $16.98 back. I then called again and the person on phone said he would escalate it and I would get my refund within 10 days. I got off the phone and received an email that stated the same thing. This is unacceptable. Walmart is not fulfilling what they are representing. I want my full $67.27 pro-rated amount. I am disabled and require a reliable delivery service. I have retained all the emails pertaining to this as proof of my statements if required.

  

  Business Response

  Date: 06/19/2025

  Walmart received a complaint from Ms. ****** ******* through the Better Business Bureau regarding her Walmart plus experience. 
  Ms. ******* reported several issues with her Walmart Plus Membership delivery service, including frequent missed orders and service delays. Consequently, she canceled her membership on June 9, 2025, and requested a prorated refund.
  

  After reviewing her contact history and eligibility, Walmart contacted her on June 18, 2025, to offer a resolution.
  

  We encourage Ms. ******* and the Better Business Bureau to reach out if they have any further questions or comments. We are committed to providing excellent service and resolving any issues that may arise.
  

  Sincerely,
  *******

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with the Walmart company and scheduled it for delivery. And for 3 days they pushed my order bad and then canceled my order. For three days I sat expecting my food order for myself and my pets to show up. And for 3 days I was in the phone with Walmart customer service only to be misled and lied to. I've had to find someone to go retrieve my food order for me as I don't have a license to drive myself. All because Walmart outsources its delivery service. Giving Walmart customers a false sense that there order will show up when they say it will.

  

  Business Response

  Date: 06/20/2025

  Walmart received a Better Business Bureau complaint from Ms. ****** ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  Upon receiving Ms. *****'s complaint, we conducted a thorough review of her account and order history.
  
  Ms. ***** confirmed that she had been refunded for the duplicate charge on order number 3879 for fruits and vegetables. To further address her concerns regarding the order delay, we escalated the matter to the upper management of store ****. The management team reached out to Ms. ***** via email and phone on three separate occasions, but did not receive a response. Additionally, we informed Ms. ***** of our attempts to contact her, yet she declined to respond.
  
  Given our persistent communication efforts and the resolution of the refund issue as documented, we consider this matter to be resolved.
  
  Nevertheless, should Ms. ***** wish to discuss this further, we remain open to assisting her and addressing any additional concerns she may have. Again, we thank Ms. Reich for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  ******
  
  Walmart

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told money returned to my card but it wasn't

  

  Business Response

  Date: 06/16/2025

  Walmart received a Better Business Bureau complaint from Mr. ******* ***** regarding his recent contact. We thank you for the opportunity to address Mr. *****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  Upon receiving Mr. *****'s complaint, we thoroughly reviewed his account and order history associated with the order ending in ****, totaling $261.07. We confirm that this order was canceled, and Mr. ***** was not charged for the purchase.
  
  However, an authorization hold of $261.07 was temporarily placed on his account to verify the availability of funds. It is important to note that an authorization hold does not constitute an actual charge. The hold is a common practice by financial institutions to ensure the funds are available for the transaction. Typically, these holds are released within 3-5 business days by the customer's financial institution.
  
  Walmart has proactively reversed the authorization hold on our end and provided Mr. ***** with detailed information about authorization holds, clarifying that they are temporary and not actual charges. Mr. ***** has also been given his authorization code for reference and advised to reach out to his financial institution if the hold has not been released within the expected timeframe.
  
  As Walmart does not have visibility into individual financial accounts, the release of any holds is entirely at the discretion of Mr. *****'s financial institution. We believe we have taken all necessary steps to address Mr. *****'s concerns and provide clarity on the matter.
  
  With these actions taken, Walmart considers this matter resolved. Should Mr. ***** or the Better Business Bureau require any additional information or assistance, please feel free to contact us directly.
  
  Sincerely,
  
  ******
  
  Walmart

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a walmart.com customer for over 4 years. I have had many issues with walmart orders, getting refunded for products not delivered. Also my account has been deactivated over 6 times for no reason. Within the past month my account was locked 4 times. I called and they said it would be unlocked within a week. I was able to make an order. Then my account was locked again. They didn't say why but unlocked it. It keeps happening. I paid for .y monthly subscription and have been yet again locked out of my account. They now closed my account. My vehicle is not running so I have been relying on my walmart orders. I'm tired of calling walmart.com every couple of days for the same thing to happen again. I'm getting nowhere with them. I need help.

  

  Business Response

  Date: 06/18/2025

  Walmart has received and thoroughly reviewed the complaint
  lodged by Ms. ******* ******. Upon a comprehensive review of the customer's
  account and order history by our internal teams, it was unfortunately decided
  that the account will be closed.
  This decision, though regrettable, was deemed necessary.
  Walmart acknowledges the inconvenience and disappointment this may cause Ms. ******
  and sincerely apologize. We place great value on the feedback provided by our
  customers and will use this incident as an opportunity to continue enhancing
  our services.
  Despite the account closure, Walmart encourages Ms. ******
  to continue patronizing our stores. We are confident that our array of products
  will suit Ms. ******’s needs, and we are committed to providing the best
  possible shopping experience to all our customers.  
  We appreciate Ms. ******'s understanding in this matter and
  express our gratitude for the feedback and comments provided. We believe this
  concern has been appropriately resolved and Walmart considers this matter
  close. 
  Sincerely, 
  **
  Walmart
  

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date: Fri, Jun 6, 2025
  Order number: ****************
  
  Track your package: ********************
  
  Per the email received and the tracking information , this order was to be delivered by Sun, Jun 8 by end of day. Per the tracking provided it shows that on 06-08-2025 Package Arrived at Local Walmart Facility - 7:08 am and was to be delivered by the local store. At ~ 4:40 pm I was online chat with ***** who told me that the order is out for delivery and that I should wait until 8 pm. At 8 pm, still no package so I opened another online chat with *****. ***** also told me it should be delivered today; however, sometimes there are delays. I explained that this is becoming a NORM not an EXCEPTION since the last few orders I placed I encountered the same issue. I am consistently being told that this is documented and will not happen again, yet here I am weeks later in the same position. Offering me a $10 promotional code is nice; however, this requires me to place another order with Walmart and spend more $$$ for the same thing to happen again. THIS IS UNACCEPTABLE! There is no excuse for this when it happens continuously. Walmart does not make the customer their #1 priority even though they try to convince you of this. Actions speak louder than words!!!! After several attempts at trying to give Walmart one more chance, I am disgusted! Walmart needs to address the problem and fix it. Delivery dates should not be promised if they cannot keep them. And it is unacceptable to expect the customer to wait 48 hours for the package to arrive, before reporting it once again as missing! I am sick and tired of wasting my time on chats, phone calls and emails only to hit continuous road blocks. You are a very profitable company and need to be more concerned with customer satisfaction than the almighty dollar. Greed only hurts the company. I will take my business elsewhere where the customer is treated as a priority.

  

  Business Response

  Date: 06/21/2025

  Walmart
  received a Better Business Bureau complaint from ***** ****** regarding her recent
  order. We thank you for the opportunity to address Ms. ******’s concerns and
  appreciate the time she has taken to provide us with her feedback and comments.
  
  After
  Walmart received Ms. ******’s complaint, we reviewed her account and order
  history. On June 6, 2025, Ms. ****** ordered some items. Ms. ****** received a
  confirmation email that stated the items should be delivered on June 8, 2025. The
  estimated delivery date was June 8, 2025. The order was delivered on June 9,
  2025. Ms. ****** feels that Walmart should be more accurate regarding the
  posted delivery dates. On June 20, 2025, Walmart contacted Ms. ****** to
  apologize and to plan to have Ms. ****** contact Walmart when she is aware of
  one of her orders being delayed so that Walmart can look at the reasons at the
  time of the order. As such, Walmart considers this matter closed, until Ms.
  ****** contacts Walmart with a new order with the same issue.
  
  Again,
  we thank Ms. ****** for her feedback and comments. If either of you have any
  further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  *****
  C.
  Walmart

  Customer Answer

  Date: 06/23/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,
  
  My name is ***** *****, and I am reaching out for assistance regarding a troubling issue with my recent Walmart order. I have not received my delivery at my home address; there was no knock on the door or any notification of delivery. After contacting Walmart, I was disappointed to learn that they refuse to issue a refund or provide any assistance in resolving this matter.
  
  Additionally, I reached out to FedEx, who acknowledged the issue with my order and provided me with a confirmation code to share with Walmart, confirming our conversation about the lost package. Despite this, Walmart is still unwilling to help me or facilitate a refund.
  
  I am extremely frustrated with this experience and, unless this situation is resolved, I will be compelled to refrain from shopping at Walmart in the future. I appreciate your attention to this matter and look forward to your prompt assistance.
  
  Thank you,
  ***** *****

  Customer Answer

  Date: 06/11/2025

  Dear Walmart Customer Service,
  

  I am writing to formally address the situation regarding my order number ****************, which was marked as delivered on Sunday, June 8th, 2025. Unfortunately, I never received the package, and it appears to have been lost in transit.
  

  I initially reached out to Walmart for assistance, but I was met with unhelpful responses that left me very disappointed. I also contacted FedEx, who apologized for the situation but confirmed they were unable to locate the package.
  

  Given these circumstances, I am requesting a full refund for my order. The package was not delivered as stated and is lost in transit, which I believe is unacceptable. I appreciate your prompt attention to this matter and hope to resolve it quickly.
  

  Thank you for your understanding.

  

  Business Response

  Date: 06/17/2025

  Walmart received a Better Business Bureau complaint from ***** ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****' concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After thoroughly reviewing Ms. *****’s complaint, our team immediately investigated the matter. According to our records, Ms. ***** received a notification on June 8th indicating that her order, totaling $378.89, had been delivered by FedEx. However, upon further investigation, we found that Ms. ***** did not receive the delivery as expected. Moreover, the provided proof of delivery photo does not sufficiently verify the successful delivery of the item.
  
  In light of these findings, we have promptly processed a refund for the order ending in 0492 in the full amount of $378.89. Ms. ***** can expect to see this amount credited back to her original form of payment within 5-7 business days.
  
  We strive to ensure our customers have a smooth and satisfactory shopping experience. With the refund processed, we consider this matter resolved and closed.
  
  Again, we thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  
  ******
  
  Walmart

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Walmart has exhibited prejudice in discontinuing my account with a "violation" cited without any reasoning and needs to be appealed. There has been no violation of terms and use listed in Walmart terms and conditions of use cited May of 2025. The violation is unlawful and Walmart has seemingly acted in retaliation due to numerous refunds issued due to incompetence and disorganization of Walmart driver coordination of delivery. I am seeking my account activated and if Walmart refuses I need all orders cited in the previous contact with Walmart refunded and the full Walmart plus membership refunded due to violations of my rights as a consumer.

  

  Business Response

  Date: 06/18/2025

  Walmart
  received a Better Business Bureau complaint from ****** ***** regarding his closed account. We thank you for the opportunity
  to address Mr. *****' concerns and appreciate
  the time he has taken to provide us with his feedback and comments.
  After Walmart.com received Mr. *****’ complaint, we reviewed his account and
  order history. On 4/22/25, Mr. *****’ account was found to violate our Terms of Use
  regarding the return history associated with the account. Per Our Terms of Use:
  
  “In addition to any other remedies available to it,
  Walmart may in its sole discretion restrict or terminate your account, or
  cancel or refuse orders for violations of, or abuse of the Walmart returns
  policy.”
  
  We requested a secondary review of the account to ensure it
  was not closed in error. The secondary review is very thorough and not denied
  without true consideration. Regrettably, the
  account was not approved to be reopened. As such, any future orders will be
  canceled, and no further refunds or replacements will be issued. As such,
  Walmart.com considers this matter closed.
  
  Again, we thank Mr. ***** for his feedback and comments. If either of you have any further questions or comments,
  please feel free to contact us.
  
  Sincerely,
  ***** 
  Walmart