Complaints
This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13,882 total complaints in the last 3 years.
- 5,722 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a Ninento Switch 2 on 6/7 for in store pickup along with other items to use with the device. My order confirmation said it was available to pick up after 11 am on 6/8. On 6/8 at approximately 9:50 am I received the email that my order was canceled. I called the store and spoke to someone in online orders who said the devices were moved. She checked and the devices were no longer where they were moved to. I was upset and she got a store manager "Andrew" who from the beginning was dismissive and essentially told me too bad, so sad, there's nothing anyone can do about it. I asked how this happened and at first he said they were sold out and then he said they were shipped to another store. We exchanged words and he hung up the phone confirming that no one was going to make this right. I ordered other products for the device from Walmart that I could have gotten anywhere, but the incentive to purchase from Walmart was because you had the device for me. This is a blatant bait and switch and clear as day that this store had zero intentions in fulfilling this order. It strikes me as this item was backdoored to a friend or an employee. I want Walmart to make this right and I would like an apology from Andrew for being condescending and unconcerned about the issue. I understand this is a high demand product, but that doesnt make it right to bait and switch and then hide behind the idea that this is a high demand product. If it was unavailable, it should have been canceled yesterday shortly after I ordered it and not within an hour of me coming to pick it up.
Business Response
Date: 06/16/2025
Walmart received a Better Business Bureau complaint from Mr. ******* ** ***** regarding his recent contact. We thank you for the opportunity to address Mr. ** *****'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart received Mr. ** *****’s complaint, we reviewed his account and order history. We understand that dealing with a canceled order can be quite inconvenient. However, we are unable to offer compensation for canceled orders. According to our Terms of Use:
"Verification of information may be required prior to the acknowledgment or completion of any purchase. Walmart reserves the right to refuse or cancel an order for any reason, which may include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or concerns flagged by our credit and fraud avoidance department."
We have communicated these details to Mr. ** ***** and sincerely apologized for any inconvenience caused by the canceled order. We have also assured Mr. ** ***** that we will address his concern regarding a conversation he had with store management. This is considered an internal action and internal investigations are not shared with the public. Given that we have shared all relevant information, Walmart considers this matter resolved.
Again, we thank Mr. ** ***** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartCustomer Answer
Date: 06/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was able to obtain the device from Best Buy without issues, cancels or excuses.
Sincerely,
******* *******Initial Complaint
Date:06/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unethical practice!
I purchased 2 Mooncool trikes I am a retired disabled vet and because of some instability at this time thought a trike would be more beneficial than a standard 2 wheel .Ordered trikes on May 15, 2025 and received one on 18 and 19. Upon receiving the first trike we tried to put it together and took us over 10 hrs after looking at instructions on YouTube because the manual was useless. Also when l reviewed the trike online it was stated they were 80% assembled but were not. After all this on May 22 called to get a return on trikes. The second trike box was never opened. Have made numerous calls to ur customer service and mgrs and also escalated number to no avail. Tried calling Mooncool numerous times and just get music and no live person or message availability. My wife and I are in our 70's and I feel that Walmart has been uneithecal in treating us with double talk and saying they are going to send us emails to return or reimburse us for the purchase. Then lying about the entire conversation and emailing us saying something totally different and then that they contacted mooncool on our behalf and to wait for them to reply. Is this Walmart's policy to tell the customer one thing and do the opposite. Why lie to your customers with false statements. Don't know about you but $2600 is a lot of money for something that is not up to standards and claims you have 30 return policy. We also told Walmart that the basket on trikes need to be put together with small metal strips that are very sharp and in trying to put together I cut my arm on the metal. Very poor design on this model and should have a recall. Very hazardous. After all this and numerous calls we still have not received any definitive return actions. I have been a Walmart Plus member for several years and never experienced this uneithecal practice before. To say the least, we are very very disappointed with your so called customer service support and supervisor's deceptive response.Business Response
Date: 06/19/2025
Walmart received a complaint from Mr. ****** **** through the Better Business Bureau regarding a purchase with a Marketplace seller.
Mr. **** reported significant issues with his MOONCOOL 750W Motor Electric Tricycle order placed on May 14, 2025. These included assembly difficulties, poor quality instructions, misleading claims of pre-assembly, return and refund challenges, and injury concerns from sharp metal strips. After several communications and escalations documented between May and June 2025, the issue was resolved with a scheduled pick-up on June 24, 2025.
We encourage Mr. **** and the Better Business Bureau to reach out if they have any further questions or comments. We are committed to providing excellent service and resolving any issues that may arise.
Sincerely,
*******Initial Complaint
Date:06/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a product off of Walmart.com and it is very flimsy and does not heat right. It is within the return window and they are refusing to return it.Business Response
Date: 06/20/2025
Walmart
received a Better Business Bureau complaint from **** **** regarding his recent
contact. We thank you for the opportunity to address Mr. ****’s concerns
and appreciate the time he has taken to provide us with his feedback and
comments.
After Walmart
received Mr. ****’s complaint, we reviewed his
account and order history. Mr. **** placed an order for
two items on 5/7/25. We found that the order was being fulfilled by two third-party sellers, MAGTIC
and OUTEXER Co.Ltd. Per Walmart.com's Terms of Use:
“By purchasing a product from any of our Marketplace
Retailers, you acknowledge that all Walmart Marketplace orders will be
fulfilled by the third party Marketplace Retailer and not Walmart. The
Marketplace Retailer (and not Walmart) will be responsible for all processing,
shipping, returns, and customer service related to your Walmart Marketplace
order. Products purchased from a Marketplace Retailer can only be returned to
that Marketplace Retailer in accordance with its return policy. Each
Marketplace Retailer’s shipping information, return policy, customer service
information, and Marketplace Privacy Policy can be found on that Marketplace
Retailer’s Seller Information page. For other terms that apply to Walmart
Marketplace, including important notices and disclosures, see About
Marketplace.”
Mr. **** had contacted Walmart.com and both third-party sellers to report the
issues he was experiencing with the items. MAGTIC had resolved Mr. ****'s
concern with providing a partial refund for the item. OUTEXER Co.Ltd is
currently in communication with Mr. **** to have the item returned to them. As
such, Walmart considers this matter closed.
Again, we thank Mr. **** for his feedback and
comments. If either of you have any further questions or comments, please feel
free to contact us.
Sincerely,
*****
WalmartInitial Complaint
Date:06/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spoke to someone by chat about an issue that I had with tires that we purchased online. We received the incorrect ones and realized after they were installed. After chatting with someone for a while they said we were going to get a full refund for the tires. Now I received a email saying that is not possible? What kind of business tells you one thing and then another? They had promised a refund for sending the incorrect items!Business Response
Date: 06/16/2025
Walmart received a Better Business Bureau complaint from ********
********* regarding her recent contact. We thank you for the opportunity to
address Ms. *********’s concerns and appreciate the time she has taken to
provide us with her feedback and comments.
After Walmart received Ms. *********’s complaint, we
reviewed her account and order history. On 6/1/2025 she contacted us about the
items she had installed on her vehicle were not what she ordered. She was
advised that she would receive a full refund. This was not resolved. On
6/16/2025 we contacted her via phone and email to advise her that we processed
a refund for $485.24 back to the original form of purchase which would be
reflected within the next 5 business days. We also advised we will work with
our internal teams for the error in description. As such, Walmart considers
this matter closed.
Again, we thank Ms. ********* for her feedback and comments.
If either of you have any further questions or comments, please feel free to
contact us.
Sincerely,
**
WalmartInitial Complaint
Date:06/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The chair I purchased through Walmart from JONPONY is squealing and scraping when I glide. I have contacted Walmart and JONPONY and I just get the run around. I have asked for repair, replacement or refund. Order# ****************. I have several emails from JONPONY and texts from WalmartBusiness Response
Date: 06/17/2025
Walmart received a Better Business Bureau complaint from ******* **** regarding his recent contact. We thank you for the opportunity to address Mr. ****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart received Mr. ****’s complaint, I reviewed his account and order history. Mr. **** purchased a chair from a third party seller "JonPony", and it is squeaking when rocking. He has tried to get assistance for the Seller and they have not been able to resolved. I called and issued Mr. **** a refund of $263.74 back to his original form of payment
I apologize for Mr. ****'s frustration, as we seek to make improvements. As such, Walmart considers this matter closed.
Again, we thank Mr. **** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartCustomer Answer
Date: 06/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
Date:06/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an expensive headphone on Walmart’s website and was very excited about the purchase. On the delivery day, I received a notification stating that the package had been “delivered inside the building.” However, before I even got home, I saw the delivery photo which showed the package left on the sidewalk outside, with no photo of the building entrance and clearly not placed inside as stated.
When I arrived home, I confirmed that the package was simply not there — it had not been properly delivered.
I immediately contacted Walmart to report the issue. Disappointingly, they refused to take responsibility and advised me to contact my bank to try to get a refund — pushing all responsibility onto me as the consumer.
This is unacceptable. I reported the issue right away and provided proof, yet Walmart is failing to resolve the situation.
I request that Walmart take full responsibility and issue a full refund immediately.
Date of delivered (that was not delivered) was April 29
Amount: $508.79
Order# ****************Business Response
Date: 06/19/2025
Walmart received a Better Business Bureau complaint from ******* ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart received Ms. *****’s complaint, we reviewed her account and order history. Ms. ***** purchased headphones from Walmart's website and received a notification that the package was delivered inside the building. However, the delivery photo showed the package was left on the sidewalk outside, and Ms. ***** confirmed it was not there upon arriving home. Despite reporting the issue to Walmart immediately and providing proof, Walmart refused to take responsibility and advised her to contact her bank for a refund. Walmart confirmed that the dispute filed regarding order #*************** has been lost by Walmart. Consequently, a refund amounting to $508.79 will be issued by Ms. *****’s financial institution. As such, Walmart considers this matter closed.
Again, we thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartCustomer Answer
Date: 06/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. Im still very upset with the whole situation since im still waiting for my refund (im waiting for 2 months for this situation be resolved). I have no response until now from Bank Of America, even Walmart reported that they lost the case.
Sincerely,
******* *****Initial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've had it! I'm a Walmart+ member, and I've seen the so-called "benefits" that it gives, but I've also seen how Walmart defrauds me right and left! I think that BBB is far too tame. I think it's time to head for court instead -- and to sue for millions upon billions, to make me one of the characters that stands to benefit from Trump!!!
Using their mobile app is a trap for sure because no matter what I order, the app immediately tacks on a tip of $4 even if the value of the order doesn't justify it! Then I try to order online, and it traps me there also with the $6.99 charge for orders below $35, a charge for which the Walmart+ membership is supposed to exempt me!
I needed to order something for medical reasons. Apparently, Walmart wants to celebrate when my death becomes public knowledge!!! No need to call me on the phone or send me emails or faxes to give me alibis that I know are lies!!! I have been pushed WAY TOO FAR FOR TOO LONG!!!
Expecting them not to lie is wishful thin**** for the most naive dreamer, not for me, a hard-boiled cynic who learned long ago never to trust merchants who do business online. There's no way to make it up to me now. The damage has been done -- on Walmart's side, not on mine!!!Business Response
Date: 06/17/2025
Walmart received a Better Business Bureau complaint from ******* **** regarding his recent contact. We thank you for the opportunity to address Mr. ****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart received Mr. ****’s complaint, I reviewed his account and order history. I am truly sorry to hear about the inconvenience and frustration that this has caused. Our team is constantly wor**** to elevate our customer’s shopping experience. To ensure these pain points are reviewed, I have shared the details of your experience with the appropriate teams to ensure this feedback is considered with future improvements.
I apologize for Mr. ****'s frustration, as we seek to make improvements. As such, Walmart considers this matter closed.
Again, we thank Mr. **** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartInitial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for the Nintendo Switch 2 on April 24th which guaranteed delivery on Thursday June 5th. Walmart sent me an email the week leading up to the order that my payment method needed to be updated. I called Walmart customer service and was told that this email was a glitch in the system and to ignore it. I made this call twice to two different agents on different days and received the same feedback. Walmart cancelled my order on Wednesday June 4th. When I called to ask why they indicated that it was a mistake and that my order would be reinstated within 48 hours. I spoke to multiple agents who all said the same thing for the next 48 hours. Finally, on Saturday June 7th, the agents admitted that all previous information I have received was false and that my order is cancelled and I won't have the ability to have my order corrected. I want my preorder for the Nintendo Switch 2 to be honored since all issues stemmed from incorrect false information by Walmart.Business Response
Date: 06/17/2025
Walmart received a Better Business Bureau complaint from ***** ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart received Ms. ******'s complaint, I reviewed her account and order history.
We understand that dealing with a canceled order can be quite inconvenient. However, we are unable to offer compensation for canceled orders. According to our Terms of Use:
"Verification of information may be required prior to the acknowledgment or completion of any purchase. Walmart reserves the right to refuse or cancel an order for any reason, which may include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or concerns flagged by our credit and fraud avoidance department."
We have communicated these details to ****** and sincerely apologized for any inconvenience caused by the canceled order. Given that we have shared all relevant information, Walmart considers this matter resolved.
Thank you
******
WalmartCustomer Answer
Date: 06/19/2025
Complaint: ********
I am rejecting this response because:
My complaint was about being lied to multiple times by Walmart customer service reps. You made no effort to address that in your response. You should have audio logs to see. It was not just one or two customer service reps but nearly everyone I spoke to that lied about why my order was cancelled and what Walmart would do to fix it. Ultimately, it ended up being nothing. You have not addressed the handful of lies that your customer service reps give without thinking.
Sincerely,
***** ******Initial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PURCHSED POOL LINER ADD READS 43X43 FOOT POOL LINER SET 79 INCH INSTEAD WAITED A MONTH TO GET ,CALLED WALMART ND TOLD THEM ABOUT WHAT HAPPENED ND EXPLAINED -I WANTED ANOTHER LINER,CORRECT SIZE ND INSTEAD RECEIVED E MAIL ASKING ME WHAT I WANTED TO DO FROM THE COMPANY, ND TOLD THEM AGAIN I WANTED THEM TO SEND CORRECT LINER THEN I GOT ANOTHER E MAIL SAYING THAT THEY REFUNDED 90 PERCENT OF MY MONEY BACK , THE ADD IS FALSE ADVERTISING THEY DONT SEND WHAT YOU ORDERED THEY SEND 79 INCHES INSTEAD , THE ITEM IS STILL UP FOR SALE TODAY ON WALMARTBusiness Response
Date: 06/20/2025
Walmart
received a Better Business Bureau complaint from ****** ******* regarding his
recent contact. We thank you for the opportunity to address Mr. *******’s concerns
and appreciate the time he has taken to provide us with his feedback and
comments.
After Walmart
received Mr. *******’s complaint, we reviewed
his account and order history.
Mr. ******* placed
an order for a 43'x43' pool liner on 5/11/25. The order was from a third-party
seller, HUsnzn ieyNest. Per Walmart.com's Terms of Use:
“By purchasing a product from any of our Marketplace
Retailers, you acknowledge that all Walmart Marketplace orders will be
fulfilled by the third party Marketplace Retailer and not Walmart. The
Marketplace Retailer (and not Walmart) will be responsible for all processing,
shipping, returns, and customer service related to your Walmart Marketplace
order. Products purchased from a Marketplace Retailer can only be returned to
that Marketplace Retailer in accordance with its return policy. Each
Marketplace Retailer’s shipping information, return policy, customer service
information, and Marketplace Privacy Policy can be found on that Marketplace
Retailer’s Seller Information page. For other terms that apply to Walmart
Marketplace, including important notices and disclosures, see About
Marketplace.”
Mr. ******* contacted Walmart.com and the seller to report the issue and
request a replacement. The third-party seller, HUsnzn ieyNest, investigated and
found that the correct item was now out of stock and discontinued. The seller
partial refund was processed instead. We contacted Mr. ******* to gather
additional details and feedback regarding his experience and resolved his
concerns. As such, Walmart considers this matter closed.
Again, we thank Mr. ******* for his feedback and
comments. If either of you have any further questions or comments, please feel
free to contact us.
Sincerely,
*****
WalmartInitial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 17, 2025 I placed an online order **************** for $222.54 with Walmart for: 1) 15 quart box container of high mileage synthetic oil, 2) 3 - 5 quart containers of Mobil 1 ESP synthetic oil, and 3) 2 - 5 quart containers of Valvoline synthetic oil. I was told by Walmart customer service that 2 of the Mobil 1 ESP containers were damaged in shipment and FedEx was to return the materials to Walmart. Walmart set up a replacement order **************** for the 2 remaining Mobil 1 ESP oil order on March 22, 2025 but that order was never sent and was continuously held up in their system. After numerous calls to their customer service department about the Mobil 1 ESP oil, Walmart issued a refund for the Valvoline oil (the wrong material) on April 1st and the subject line of the email clearly stated that there was no reason to return the items. But the Mobil 1 ESP oil was still stuck in their system and not being sent, the customer service agents tried cancelling the order and did provide a refund on one of the Mobil 1 ESP containers in the amount of $32.88. Walmart was really struggling to fill the order as it seemed like their customer service agents were in direct conflict with their computer tracking systems and I was the victim of this mess. I did not solicit this mess they created and for my patience and understanding the agents provided 3 discount vouchers for $15, $25 and $15 and continued to try and fulfill the order. Then customer service management turned on me, they said I violated the terms of the return agreement, they would not tell me what I did wrong and would not give me an explanation as I continually said that I never received the merchandise and that it was to be returned by FedEx. They terminated my account with no reason and have not fulfilled my order and because I cannot access my account I cannot use the vouchers provided to me for all the time and effort to get the merchandise I paid for.Business Response
Date: 06/18/2025
Walmart received a
Better Business Bureau complaint from ****** *********** regarding his closed account. We thank you for the opportunity
to address Mr. ***********’s concerns and
appreciate the time he has taken to provide us
with his feedback and comments.
After Walmart.com received Mr. ***********’s complaint,
we reviewed his account and order history. On 6/4/25, Mr. ***********’s
account was found to violate our Terms of Use regarding the return history
associated with the account. Per Our Terms of Use:
“In addition to any other remedies available to it,
Walmart may in its sole discretion restrict or terminate your account, or
cancel or refuse orders for violations of, or abuse of the Walmart returns
policy.”
We requested a secondary review of the account to ensure it
was not closed in error. The secondary review is very thorough and not denied
without true consideration.
The Account Review Team has agreed to reopen the account. To protect Walmart and our customers, all accounts
and activity are monitored. Mr. *********** should keep in mind that the decision to remove
these blocks would not exclude him from this type of monitoring, and any
violations of Walmart’s Terms of Use could result in account closure or order
cancellation.
As such, Walmart
considers this matter closed. Again, we thank Mr. ***********
for his feedback and comments. If either of you
have any further questions or comments, please feel free to contact us.
Sincerely,
*****
Walmart
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.