Complaints
This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13,883 total complaints in the last 3 years.
- 5,711 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction made on 27th Nov 2022 and the package has delivered on 28th Nov 2022.
The box was delivered but the items are missing from the box.
No goods in it, just the manufacturers empty boxes with stolen hardwares.
Missing items: Two apple watches and one airpod pro.
I have reached out to the customer support but they refused for any refund or replacement
and guided me to reach out to bank or file a police complaint.
I have reached out to the west haven police department and the case number has been provided.
I have again placed the order for the same items as it was a limited time deal of cybermonday and
then the partial package was delivered yesterday i.e 30th Nov 2022 and its just a plain empty box
with some white tape.
I am attaching all the evidences and police report complaint with the order numbers below.
Business Response
Date: 12/19/2022
Walmart.com received a Better Business Bureau complaint from Mr. ***** ********* regarding his recent contact. We thank you for the opportunity to address Mr. *********’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr. *********’s complaint, we reviewed his contact history. Mr. ********* contacted Walmart and stats he did not receive his delivery for Order: *************** under tracking ************ and order#***************.
We have initiated a trace with Fedex to review the shipments and they have confirmed that the items have been delivered at the customer's address. At this time, ***** ********* will need to dispute the charges with his financial institution.
We have contacted Mr. ***** ********* on 12.19.22 and advised to contact his financial institution to dispute charges.Again, we thank Mr. ********* his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
Walmart.comInitial Complaint
Date:12/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Walmart very clearly advertised and disseminated a cyber sale advertisement that clearly listed prices for items during the sale. One of those items was the Apple TV 4K that was $59. I ordered these items and apparently there a system glitch according the call center manager and there were numerous items that had pricing errors upon checking out. I was charged $99 as opposed to the $59 advertised price even though the items were $59 when added to my cart. The call center manager, ****, stated he could only cancel my order and not correct the price because it was a known system error that was escalated to be addressed. He then offered to reorder the same items at $79 per item but could not adjust the price to $59. What in the entire world. If he can adjust the price to $79 he can correct the price to $59 especially after telling me it was known glitch in the system causing pricing errors and overcharging customers. You all also have a price match policy that states that you would lower the price of items if they went on sale before Christmas. I order some clothes before Thanksgiving. They went on sale yesterday. However, somehow you all arbitrarily determined that only three of the items could be price adjusted. This makes no sense since the clothing items were identical and I ordered multiple of the same items. It is clear that your call center has deceptive practices and your advertisements misrepresent the amount you will actually charge your customers. My order numbers are **************** *** ****************.Business Response
Date: 12/15/2022
Walmart.com received a Better Business Bureau complaint from*Ms. ******* ***** on her recent order. I thank you for the opportunity to address Ms.****** 's concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms. *****'s complaint, I reviewed her account and order history. I apologize that the agent was not able to immediately assist you correctly. I have issued a $100 e gift card to you to cover the deference in price for the apple TV's. Please keep an eye out for that in your email. I hope you and your family have a happy Holidays.
As such we consider this matter closed.
Again, I thank Ms. ***** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact me.
Sincerely,
****** Walmart.comInitial Complaint
Date:12/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with Walmart on November 15th this year for 4 blankets that were on sale for $2.99 each. The order number is: ***************. The order went out November 17. I have still not received this order. Trac**** shows the order is still in NY. I live in *****, fl. I called today - December 1, 2022 and spoke with three representatives Mohammed, John - who is a supervisor and Jaisha. I requested the order be canceled and I be refunded. I was advised I had to wait at least 2 days for them to contact the vendor- Qisiwole - for them to refund me. Now this may be only $12.08, but Walmart has a bad history of having bad vendors who do not live up to expectations regarding either delivery and/or products. Walmart didn't have to wait 2 days for me to pay them. I shouldn't have to wait 2 days for them to contact the vendor to refund me for expectations not being reached on their end. I paid Walmart. Walmart should refund me and fight with the vendor for their money. I want a refund. There is no other option. I do not want store credit, coupons or promotions. I want a refund and once I receive the refund I will NEVER shop with Walmart again. They need to monitor the bad behaviors of their vendors more closely.Business Response
Date: 12/11/2022
Walmart received a Better Business Bureau complaint from Ms. ******* **** regarding her recent contact. We thank you for the opportunity to address Ms. ****'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart received Ms. ****’s complaint, we reviewed her account and order history. Ms. ****'s order was delivered on December 7, 2022. As such, Walmart considers this matter closed.
Again, we thank Ms. **** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartCustomer Answer
Date: 12/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
Date:12/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wasted so much time trying to receive my order from Walmart. When I called customer service, I was told it would be shipped a few times. I even offered to pick up my orders from the store in Woodbridge. I tried calling the Woodbridge store a few times, but no one answered the phones in the store.
The orders were canceled for no reason. Now I missed all the sales from Target and Amazon for Black Friday, waiting for Walmart to send me my orders.
Lastly, I have yet to receive the promised call back from the customer service rep after he contacted the store.
Order# ***************
Order# ***************Business Response
Date: 12/12/2022
Walmart received a Better Business Bureau complaint from*Ms. ******** *********** regarding her recent contact. We thank you for the opportunity to address Ms. ***********'s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
After Walmart received Ms.************’s complaint, we reviewed her account and order history. Per our Black Friday advertisement, all items are available in limited quantities and while supplies last. Due to the popularity and limited quantity of some items, they may sell out quickly. Unfortunately, products may be added to the cart and run out before the order is placed. The purchase is not guaranteed until the order is complete. We do not offer price matches or rain checks for Black Friday sale items. We sincerely apologize for any inconvenience this experience has caused. As such, Walmart considers this matter closed.*
Again, we thank Ms.*************for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
WalmartCustomer Answer
Date: 12/13/2022
Complaint: ********
I am rejecting this response because: I was told by a Walmart Customer Service Rep my orders were completed, and Walmart is waiting for the delivery service to pick up the merchandise. So, either Walmart's Customer Service lied to me, or the company is that dysfunctional.
Sincerely,
******** ***********Initial Complaint
Date:12/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 21, 2022 at 11:09am-cst and 12:09pm-est, I ordered a 65 inch HDR Smart TV (order ****************) and 50 in Onn LED Roku Smart TV (order ****************). Walmart plus customers were able to order at 12:00pm-est. This was my treatment day, I had a IV going and was trying to stay awake, so I could order 3 TV's for gifts. My nurse even fussed at me. I tried ordering 2 65inch TV's and the site kept knocking me out and ordered what I could. In addition, I had to make multiple orders, including the bracket for the 50inch TV. After several days the status changed to a delivery date of November 21, 2022. I went to Walmart to see what my televisions looked like and an associate was sitting on the floor putting together the 50inch tv. I received my 65 inch on November 25, 2022 after 7:00pm. My 50 inch tv message changed to delayed delivery. When I woke up this morning (November 29, 2022), a had a text message stated my order for the 50 inch tv was cancelled. Immediately, I called Walmart and spoke with a customer service representative who stated my order was cancelled because of transit problems. I told her what I went through to even place the order and it wouldn't allow me to order more than one 65 inch tv. In addition, I told her someone should have at least provided me the courtesy of picking up my tv or other alternatives. I asked her to recheck because I had to have my tv. The representative said it was one available and I said I lets order and will you still honor the price, she stated she did not know but it's unavailable now, someone just ordered. I asked to speak with a manager. The manager was rude and did not want me to know his name but finally told me his name was ********* and he was located in South America. He said, Walmart does not let you order multiple black Friday deals (my 2 65 inch) and I stated there is no language stating that and I want to contact corporate. ******** said there is no corporate to contact. This is unacceptable.Business Response
Date: 12/14/2022
Walmart received a Better Business Bureau complaint from*Ms. ***** ***** regarding her recent contact. We thank you for the opportunity to address Ms. ***** concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
After Walmart received Ms.******' complaint, we reviewed her account and order history.*Per our Black Friday advertisement, all items are available in limited quantities and while supplies last. Due to the popularity and limited quantity of some items, they may sell out quickly. Unfortunately, products may be added to the cart and run out before the order is placed. The purchase is not guaranteed until the order is complete. We do not offer price matches or rain checks for Black Friday sale items. As such, Walmart considers this matter closed.*
Again, we thank Ms.*******for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
WalmartBusiness Response
Date: 12/15/2022
Walmart received ***** *****’ rebuttal arising from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to her claim and appreciate the additional feedback. At this time, our response remains unchanged, and Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartCustomer Answer
Date: 12/19/2022
Complaint: ********
I am rejecting this response because: Walmart should be held accountable and if their focus is customer service; they need to display those actions with their customers. I understand they are a huge franchise but they are in business because of customers. I understand that I am only one customer but this is unacceptable. They are not trying to resolve this situation and want me to just go away.
Sincerely,
***** *****Initial Complaint
Date:12/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase through Walmart.Com on November 14 for a Hillsdale LancasterCoffee table along with other items. The initial dili wry date when my purchase was made was February 18th. I was leaving town on February 20th. Walmart sent a another message saying that my delivery would be until Tuesday February 22. I called Walmart to advert the delivery because I would no longer be at the address in which I was when I ordered the table. I’ve spoken with multiple agents and their supervisor. John one of the supervisors indicated he would transfer the table order/delivery to my new address. I was receiving messages that the table was on the way to me but was delivered to done address in Nevada. I spoke with smith supervisor on November 28 who said if I didn’t get the order (since my notification was still saying, in transit) by November 30th she could refund or reissue the product and it would be delivered to my current address. I called today December 1st and spoke with to agents and a supervisor-I think Willis and was told they couldn’t do anything for me to resolve to my satisfaction.Business Response
Date: 12/06/2022
Walmart received a Better Business Bureau complaint from*Ms. T ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
After Walmart received Ms. *******’s complaint, we reviewed her account and order history.*We have issued a refund for the item that Ms. ****** had placed. She should receive her money on her original payment method in 7-10 business days. As such, Walmart considers this matter closed.*
Again, we thank Ms.********for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
WalmartCustomer Answer
Date: 12/06/2022
Complaint: ********
I am rejecting this response because:
This is unacceptable practices. Walmart could have easily reissued the order and delivered to correct address. No one, include this representative ******* offered to take that extra step to ensure a mutually respectful outcome. I’ve made numerous orders from Walmart and if all possible will start ordering from another company, especially when it comes to my groceries. ******* can cancel my walmartplus membership, because it’s clear you all don’t value your customers. Yes I’m just one but will make it a point to spread the word about Walmarts practices. Also, most of your customer service representatives need additional training in customer service. How about Walmart focus on that. Walmart is where it is thanks to it’s customers!
Sincerely,
Ms. ******Initial Complaint
Date:11/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 28, 2022, I placed a grocery order, to be delivered Nov 29, 2022, with the local Walmart in my area. After I selected which groceries that I wanted delivered, there’s an icon that asks if you would like to substitute an item, if the original item is out of stock.
I clicked substitution, and chose a replacement.
The canned tuna fish was out of stock, so they should have given me the substitute, that I selected. Instead, they gave me what “they” wanted me to have. I cannot eat what WALMART selected for me. I am on a special low sodium diet, and the tuna I was given exceeds the amount of sodium I’m allowed to have. I contacted Walmart.com to inform them of the error, and I was told to contact my bank. I asked what does my bank have to do with my receiving erroneous grocery items? Then the Agent told me to go to the store, in person, and tell them the error. I said, “Excuse me, but if I could go to the store, in person, I wouldn’t be ordering my groceries, online”. Once again, she told me to go to my bank. I told her that “I have a disability”, and if I could go to the bank, then I could go to the store, and if I could go to the store, I would not be ordering my groceries online. The Agent kept insisting that I go to my bank, and tell them that Walmart gave me the wrong groceries. I asked the Agent to please connect me to a Supervisor 3 separate times, but she ignored me.
I was also told that I made too many complaints, previously, for refunds/credits on other incorrect items I was given.
Why aren’t these stores hiring competent shoppers? Why are they outsourcing? No one goes to their bank to report wrong groceries.. Is this a new policy Walmart has enacted? Forcing groceries that’s not requested?
. I want credit/refund, for tuna, and I also request credit, of $10 to compensate me for the harassment, waste of time, and idiotic suggestions that I was put through, today. Walmart may send someone to pick up these wretched cans of tuna fish.Business Response
Date: 01/03/2023
Walmart.com received a Better Business Bureau complaint from Ms. **** ***** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms. *******’s complaint, we reviewed her contact history.
Ms. ******* placed an order that was substituted for an item she did not like. When an item is out of stock, Walmart will offer a similar item as a substitution. Customers can accept, decline, or return substitution offers for unacceptable substituted items. Upon review, Ms. ******* contacted Walmart on November 15, 2022 in regards to the unacceptable sub and was offered a promotion code :********** for the inconvenience.We had reached out to Ms. *******’s on 01.03.22 if she needs further assistance.
Again, we thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******Initial Complaint
Date:11/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased AirPods on 11/22 my order was delayed and few times. Finally the app told me the order would arrive on 11/28 I received a notification that it was delivered at 8:58-‘ by lexis. However I never received the later I checked the app and it was assisgned to a different driver Shrilea. I’m very disappointed this was a birthday gift.Business Response
Date: 12/05/2022
Walmart.com received a Better Business Bureau complaint from La ****regarding their recent contact. We thank you for the opportunity to address La ***’s concerns and appreciate the time they have taken to provide us with her feedback and comments.*
**
After Walmart.com received La ***’s complaint, we reviewed the account and order history.* Order# *************** was not delivered due to a system issue. A refund was issued back to the original form of payment. A promotional code for $20.00 was issued for the inconvenience on 11.29.22.Again, we thank La *** for the feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
Sincerely,*
*******
Walmart.com*Customer Answer
Date: 12/05/2022
Complaint: ********
I am rejecting this response because:
I’m looking to receive a 40 dollar gift card
Sincerely,
La ***Initial Complaint
Date:11/30/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
walmart order # **************** a TV and a toaster oven purchased 11/21/2022 was sched. for delivery on 11/23/2022 received text saying order out for delivery,,,1 minute later received text saying items delivered....NO delivery was receivedBusiness Response
Date: 12/16/2022
Walmart.com received a Better Business Bureau complaint from Mr. ***** ********* regarding recent contact. We thank you for the opportunity to address Mr. *********’s concerns and appreciate the time he has taken to provide us with their feedback and comments.After Walmart.com received Mr. *********’s complaint, we reviewed his contact history.
Mr. ********* did not receive the TCL TV and the Air Fryer on November 23, 2022. After reviewing the delivery history, a refund has been processed for order: *************** on 12.16.22
We had reached out to Mr. ********* on 12.16.22 and advised the refund has been processed.
Again, we thank Mr. ********* for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
Walmart.comCustomer Answer
Date: 12/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********Initial Complaint
Date:11/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Order: 11-20-22 Date of receipt of INCORRECT item: 11-22-22
Order ***************, HydroTech garden hose, Total Price I paid Walmart: $30.09
I received what I thought was my Hydrotech garden hose in above referenced order number today. However, it was a worthless to me Wordle party game. Never ordered that! Now I am told I have to print a label and return their mistake. I have no available printer currently, and live in a rural location which makes it harder to mail a package. This was Walmart’s mistake, and they want me to print a label, travel to a post office and deliver their mistake! I need my Hydrotech garden hose ASAP and for this return request to be deleted regarding the incorrect item that was sent. Walmart is ignoring all of my attempts to contact them this week.
I a 62 year old widow trying to manage a farm by myself. This hose is a very necessary item for my winter farm chores. This was 100% Walmart’s error and they want to make me pay for it on my dime and time! I need the item pronto and for Walmart to CANCEL the request for return of the useless Wordle board game. Thank you for any assistance!Business Response
Date: 01/10/2023
Walmart received a Better Business Bureau complaint from*Ms. ***** ******** regarding her recent contact. We thank you for the opportunity to address Ms. ********' concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
After Walmart received Ms.*********' complaint, we reviewed her account and order history.*On January 4, 2023, we called and emailed Ms. ********' to apologize for the experience that she had with her order. Replacement order was delivered on 1/6/2023 at 12:52 pm.*************************************************************************************
As such, Walmart considers this matter closed.*
Again, we thank Ms.**********for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
Walmart*
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