Complaints
This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13,883 total complaints in the last 3 years.
- 5,731 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last to delivery orders were not delivered. Customer service is useless just wait 48 hours they said. You know because food is good 48 hours out of the fridge. I want my money back right now. This is absurd. People can’t offers to have to buy food multiple times because Walmart loses their order and won’t refund their money.
Business Response
Date: 11/25/2022
Walmart.com received a Better Business Bureau complaint from Mr. ****** ******** on his recent order. I thank you for the opportunity to address Mr. ********'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart.com received Mr. ********'s complaint, I reviewed his account and order history. I reached out to the Store this order came from and the store manager reached out to Mr. ******** to get more details on order issues to be addressed at the store level.
As such we consider this matter closed.
Again, we thank Mr. ********'s for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
****** Walmart.comCustomer Answer
Date: 11/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:11/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 16 I ordered $122 worth of groceries only to receive them damaged. I want my money back and my subscription cancelled.Business Response
Date: 11/30/2022
Walmart.com received a Better Business Bureau complaint from Ms. ****** ****** regarding her recent order. I thank you for the opportunity to address Ms. ******'s concerns and appreciate the time she has taken to provide me with her feedback and comments.
After Walmart.com received Ms. ******'s complaint, I reviewed her account and order history. I reached out to the store that made the delivery and they have tried to reach Ms. ****** directly. Please have Ms. ****** reach out at her earliest convenience so we can get this issue resolved.
As such, Walmart.com considers this matter closed.
Again, we thank Ms. ****** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
******
Walmart.comBusiness Response
Date: 12/26/2022
Walmart.com received a Better Business Bureau complaint from*Ms. ****** ****** on her recent order. I thank you for the opportunity to address Ms.*******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms. ******'s complaint, I reviewed her account and order history. I had a specialized team take a look further in to Ms. ******'s account and they are unable to reopen this account at this time. And a refund cannot be issued with a closed account.
As such we consider this matter closed.
Again, I thank Ms. ****** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact me.
Sincerely,
****** Walmart.comCustomer Answer
Date: 12/29/2022
Complaint: ********
I am rejecting this response because: they closed the account so they wouldn’t have to issue a refund or address my concerns. It’s ok, karma will get them and I hear their ceo is thinking about closing all their stores. I hope it’s true. I still have my mouth to tell everyone I know about this experience and then everyone I know will not shop there.
Sincerely,
****** ******Initial Complaint
Date:11/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a splatrball water bead gun from Walmart in whitinsville ma. I was never informed all sales were final due to the stores classification of this being essentially a BB gun despite it being water beads instead of pellets. Once I bought this there has been multiple news stories of individuals and animals dying/being seriously injured when digested accidentally. I tried to return the product at Walmart they refused stated to contact the company for a refund directly. In which I did. I received an email this morning stating they won't allow me to return and get a refund they will only offer a different type of water bead gun. I don't want a different product that is the same thing just a different style. This is a huge health hazard and shouldn't be sold...at the very least there should be a warning on thr package which there isn't.Business Response
Date: 11/29/2022
Walmart received a Better Business Bureau complaint from*Ms. ***** ********* regarding her recent contact. We thank you for the opportunity to address Ms. *********'s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
All firearms and ammunition sales are final; this includes modern and black powder guns, as well as Air guns and BB guns. This is a corporate level policy that affects all stores. Walmart will also no longer facilitate the repair of a defective or damaged firearm. As such, Walmart considers this matter closed.*
Again, we thank Ms.***********for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
WalmartCustomer Answer
Date: 11/29/2022
Complaint: ********
I am rejecting this response because:
This isn't a firearm or air soft gun. Nor is it a BB gun. This shoots out water beads. Orbeez. There is no sign stating you can't return it and employees never stated it couldn't be in fact I specifically asked the cashier. She said it could be. Regardless This is a huge health concern if ingested that I wasn't aware of when purchased. The company that makes the TOY stated it needs to be returned to the store I purchased it from.
Sincerely,
***** *********Business Response
Date: 12/02/2022
Walmart received ***** *********’s rebuttal arising from her original Better Business Bureau complaint. The Store Management has contacted Ms. ********* to offer a gift card for the price of the gun since they are unable to accept the item back as a return. Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartInitial Complaint
Date:11/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a dedicated Walmart+ member since April 2020. I have been charged $12.95/month all that time until recently. All of a sudden, they charged me $13.86 last month (October) and then $14.18 this month (November). I reached out to Customer Service FIVE times and each time I am told "Rest assured, I have opened a ticket for you and someone from walmart will get back to you in 48 hours"...no one has ever gotten back to me. So, today I reached out to customer service AGAIN and he tells me it's taxes.
I would like someone to explain to me how that's possible that my taxes would change three times in a three month period. From $12.95, to $13.86, to $14.18....so that means walmart just gets to choose each month what they are charging? Are they going to change the false advertisement language on their membership fee to say "we charge whatever we want and you won't know month to month what your charge will be"?
I cancelled my membership today because I don't know if the price is going to fluctuate from month to month as it has been and that's just not ok. I would like a reasonable explanation for why they are doing this to me and no one else that I know also has a membership? Also a refund for the extra I was charged. And it would be nice if I could get my membership back but at the charge I have been paying for almost 3 years...Business Response
Date: 12/03/2022
Walmart.com received a Better Business Bureau complaint from **** ******* regarding their recent contact. We thank you for the opportunity to address **** *******'s concerns and appreciate the feedback and comments.
After Walmart.com received their complaint, we reviewed the membership subscription expiring on 12.2022 and refunded $14.18.
We had reached out to **** ******* on 12.02.22 and offered an electronic gift card for the $13.86 fee.
Again, we thank **** ******* for the feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
Walmart.comCustomer Answer
Date: 12/05/2022
Complaint: ********
I would like to know why my membership fee was a different price three months in a row and if this is widespread among Walmart + members?? It’s basically stealing money from customers. I appreciate the refund, but now I want answers.Thank you
******** **** *******Business Response
Date: 12/10/2022
Walmart.com received Ms. ******** **** ******* rebuttal arising from her original Better Business Bureau complaint.
We regret that we were unable to provide a satisfactory resolution to her concern and appreciate her additional feedback.
At this time, our response remains unchanged and Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
*******
Walmart.comInitial Complaint
Date:11/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an iPad on Nov. 1st and on Nov. 11th it was supposed to be delivered. I have now spent the last 5 days calling OnTrac and Walmart trying to track down where the package is and when it would be delivered. Back and fourth on the phone for hours and hours of my time during the day and in the evenings, wasted. Today I called Walmart again and was guaranteed delivery. At 5:11pm I received a notification that the package was delivered. I went to look and no package. I have a camera on my porch and know for a fact, no package was delivered as the notification indicated. I then called Walmart back minutes after this notification to inform them the package has not been delivered as the notification said. They then told me they could send me a replacement. I was transferred to a supervisor who then told me I was told the wrong information and a replacement cannot be sent. The phone hung up. I called back, same thing told to me again, transferred to a supervisor again, same information told, hung up again. I called back a third time and was told I cannot get a replacement and I would not be able to get a refund either and would need to wait 48 hours before anything else could be done. So after being told by several people that I could get a replacement or a refund to call back a final time to be told I cannot have either and that I would need to wait 2 more days. This experience has been the absolute WORST experience I have ever had to deal with in my entire life and I plan to cancel my Walmart+ membership and NEVER shop at Walmart again. Walmart has lost me as a customer now for a second time. Worst experience ever. I was a FULL refund for the iPad Air purchase.Business Response
Date: 11/21/2022
Walmart.com received a Better Business Bureau complaint from Mr. **** ****** on his recent order. I thank you for the opportunity to address Mr. ******'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart.com received Mr. ******'s complaint, I reviewed his account and order history. I found for order #***************, a refund for $75.38 was issued on 11/13 and another $301.54 on 11/17 for a total refund of $376.92. This may take 7 to 10 business days depend on your Financial Institution.
As such we consider this matter closed.
Again, we thank Mr. ******'s for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
****** Walmart.comCustomer Answer
Date: 11/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:11/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to Walmart Health bc their website said they were in network w/ my insurances & my son twisted his ankle on 9/9 but I got there & was told they are not really in network but will be in the future & I could file a claim myself to get my money back afterward but it would be $90. We got in the back only to be told their Xray person is out & we must go to another office for x-rays. I paid $90 and asked for an itemized receipt so I could file the insurance claim and I was told I must wait 2 weeks then request it from their “billing department”. I did not have time to dispute right then but saw red flags there. I was told that would be all I owed & any xray charges would be from the other office but nothing more would be charged from Walmart. We got the x-ray and had to call Walmart back to ask them to view it and were told my son needed a few things, but not one of them was provided, or called in so I had to pay more for crutches, meds, wraps, etc. We were not even given a school excuse note, or shown how to wrap the ankle, etc. I began trying to get the itemized receipt that next week & now literally 2 months later, I have only been sent one thing that does not even show the patient name nor any itemized info & the insurance wont accept it for my claim to be processed. I was told it will be corrected and sent to me but that was 3 weeks ago & have not gotten anything else. I call them once a week about this. I recently got an EOB showing two places filed for payment for this date of service, but Walmart tells me it was not them and they have no idea who it was. I just got a bill from Walmart for $58.42 that was not agreed or discussed prior & is for an xray view despite them telling me that would not be charged & there is no return address just the same 800# I call every week. They are demanding pmt but still have not even given me an itemized receipt. There is so much wrong with everything here that I know I have a legal case & if this isn't resolved will pursueBusiness Response
Date: 11/25/2022
Walmart received a Better Business Bureau complaint from*Ms. ******* ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
After Walmart received Ms.*******’s complaint, we forwarded the information to the Health and Wellness Team for further investigation. The Health and Wellness Team will reach out to Ms. ****** with the final resolution.
Again, we thank Ms.********for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
WalmartInitial Complaint
Date:11/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/13 my account was charged $10.89. I contacted the customer service line to figure out where the transaction was coming from as you guys must keep a ledger of all the transactions attached to any account with any credit card use. I was advise that you guys are not able to find the transaction because you guys do not keep records of that stuff which I find it hard to believe. At this point I need somebody to hire team to reach out to me so we can get this all situated before it can even go into a legal matter. Also, Customer Service should be trained on how to pull up this type of transactions as this is their job to do and no bank will never sit there and tell you what The transaction is for other then the merchant and transaction ID.Business Response
Date: 11/30/2022
Walmart.com received a Better Business Bureau complaint from Mr. ****** ******* on his recent order. I thank you for the opportunity to address Mr. *******'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart.com received Mr. *******'s complaint, I reviewed his account and order history. I found that the charge for $10.89, was for order number *************** for a ONN Fixed wall mount that was showing cancelled in the system so I issued the refund. Please allow 7 to 10 business days depending on your Financial Institution.
As such we consider this matter closed.
Again, we thank Mr. *******'s for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
****** Walmart.comInitial Complaint
Date:11/15/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Manscape electric groin hair trimmer $106.99 on 7/15/2022. It would be fully charged but would not work. I contacted Walmart and was advised to take the item back to the Walmart located at 1695 N Arizona Blvd, Coolidge, AZ 85128. Then I would receive my refund. I did as instructed. I returned the item to the service desk to a employee by the name of ****. When I returned home I received an email advising me to return the item by USPS. It was too late by then. Since that time I’ve made several calls to Walmart try to get my refund. I have always been told that I would receive a call back. I never received the call back. On 10/14/22 I spoke with ******* * *******
Who both advised me that they would contact Walmart and have them view their camera to prove that I did drop the item off. **** advised the person that can view the cameras was out to lunch. In addition advised me to go to the store and I did. I spoke with a gentleman who to told me it would be like finding needle in a haystack. I advised him of the day and around the time I was in the sore in addition, I was in a Walmart handicap scooter. He advised me that he would look at the cameras and call me back. Once again I never received a call back from him. This has been going on for months. Terrible customer serviceBusiness Response
Date: 11/21/2022
Walmart.com received a Better Business Bureau complaint from Mr. **** ******* on his recent order. I thank you for the opportunity to address Mr. *******'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart.com received Mr. *******'s complaint, I reviewed his account and order history. I found that a refund for $117.37 was issued on 11/14/2022 for the Electric Trimmer. This can take 7 to 10 business days depending on your Financial Institution.
As such we consider this matter closed.
Again, we thank Mr. *******'s for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
****** Walmart.comCustomer Answer
Date: 11/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the refund from Walmart.
Sincerely,
**** *******Initial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My names *** ****** and today is 11/14/2022. I ordered a Winix C535 True HEPA 4-Stage Air Purifier with 2 Years of Filters and PlasmaWave Technology. My Order# is ****************. The item was supposed to be delivered today, 11/14/2022 but it was not. I have been checking the Walmart app all day, and the status of the order showed me "Delivery date 11/14/2022: Preparing shipment." I contacted Walmart customer phone support and was greeted by an unpleasant individual named Derek who disconnected the phone on me when I asked to speak with a supervisor. I then called Walmart customer service back and spoke to someone named Marvin, who placed me on a 20 minute hold before getting me to a supervisor named Khent. The supervisor Khent was unable to provide me a resolution, or a reason as to why the order wasn't delivered by the promised date that showed in the app, 11/14/22. I advised the representative that I'm ill, and the entire reason I ordered the purifier was because that I was told in the Walmart app that it would be delivered today. I'm very frustrated by this experience, especially because I was depending on receiving the product today, or else I was going to buy it from somewhere else. I don't understand this level of customer service from Walmart and how this is reasonable. Please discount the product for me or refund me for my purchase.Business Response
Date: 11/29/2022
Walmart.com received a
Better Business Bureau complaint from *** ****** regarding his recent contact.
We thank you for the opportunity to address Mr. ******’s concerns and appreciate
the time he has taken to provide us with his feedback and
comments.
After Walmart.com received
Mr. ******’s complaint, we reviewed his contact history. Order# **************** was placed on November
14, 2022, for a Winix C535 True HEPA 4-Stage Air Purifier with 2 Years of
Filters and PlasmaWave Technology. A delayed notification was sent on November
14, 2022 for a November 14, 2022 delivery. Upon review this item was delivered
at the customer’s residence.
We appreciate Mr. ****** for
sharing this information. Our team is focused not only on providing the best
customer resolution but also learning ways that the company can get better. We
will review the contact history and ensure agent coaching are provided for this
experience.
We had reached out to Mr.
****** on 11.29.22 if he needs further assistance.
Again, we thank Ms. ******
for her feedback and comments. If either of you has any further questions or
comments, please feel free to contact us.
Sincerely,
*******
Walmart.comInitial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order #***************
Package states delivered. I never received this. They have a picture showing it was delivered however no one rang a bell or knocked on my door. Walmart is now refusing the take ownership of the issue. I never received the item and I want my money backBusiness Response
Date: 11/29/2022
Walmart.com received a Better Business Bureau complaint from Mr. *******
******** regarding his recent contact. We thank you for the opportunity to
address Mr. ********’s concerns and appreciate the time he has taken to provide
us with his feedback and comments.
After Walmart.com received Mr. ******’s complaint, we reviewed his
contact history. Mr. ******** contacted Walmart on regarding order#
*************** on November 04, 2022. He stated he did not receive the Nintendo
Switch™ – OLED Model: Pokémon™ Scarlet & Violet Edition that was delivered
on November 09, 2022.
We have initiated a trace with Lasership to review the shipments and
they have confirmed that the items have been delivered on November 09, 2022, at
the customer's address and shows a Photo on file. At this time, ******* ********
will need to dispute the charge with his financial institution.
We
have contacted Mr. ******** on 11.29.22 and advised to contact his financial
institution to dispute charges.Again, we thank Mr. ******** for his
feedback and comments. If either of you has any further questions or comments,
please feel free to contact us.
Sincerely,
*******
Walmart.comBusiness Response
Date: 12/07/2022
Walmart.com received Mr. ******* ********'s rebuttal arising from his original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to his concern and appreciate his additional feedback.Mr. ******** will need to contact his financial institition and dispute the charges.
At this time, our response remains unchanged and Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.Sincerely,
*******
Walmart.com
Customer Answer
Date: 12/07/2022
Complaint: ********
I am rejecting this response because:
Of the same reasons I stated before. If you cannot handle it escalate it further. Before I take a legal route
Sincerely,
******* ********
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