Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

  
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  Walmart

  10420 Walmart Dr Hagerstown, MD 21740

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  Wal-Mart Stores, Inc.

  1238 Putty Hill Ave Ste 5 Towson, MD 21286-5878

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  Wal-Mart Stores, Inc.

  130 Carroll Island Rd Middle River, MD 21220-2208

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  Wal-Mart Stores, Inc.

  2320 Hanover Pike Hampstead, MD 21074-1151

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told via email and voicemail which I have that I would be compensated for a replacement item that I had to buy. The person that called me told this is not true even though this is something that you guys told me. The transcript of the call is below.
  
  Hi, this message is for *******. *****. Hi Ms. *****. This is Brittany with a Walmart. You reached out to us recently about your black stone item and that you purchase a new top for this particular Grill. What we were trying to find out is the price that you purchased the new top four through Blackstone so we can make sure that you are reimbursed or compensated. If you could give us a call back, if you could give us a call back at 1-800. -925 excuse me. 1-800-925-6278 your ticket is under the reference number. Of **************. And again, we were just trying to find out the price of the new top that you purchased from Blackstone so we can make sure that you are properly compensated. Please give us a call back at your earliest convenience. Use the reference number given there will be notes located in the ticket so we can get this information escalated to the appropriate department for compensation. Thank you again miss ***** for reaching out to Walmart. We're always happy to help.

  

  Business Response

  Date: 11/29/2022

  Walmart.com received a Better Business Bureau
  complaint from Ms. ******* ***** regarding her recent contact. We thank you for
  the opportunity to address Ms. *****’s concerns and appreciate the time she has
  taken to provide us with her feedback and comments.
  

  After Walmart.com received Ms. *****’s complaint, we reviewed
  her contact history. Per Ms. *****, she purchased a
  Blackstone grill with the air fryers but was unable to remove the paper from
  the grill and missing instructions and screws from an egg chair. Upon review, Walmart executive
  escalations team contacted Ms. ***** and issued a gift card to compensate for
  the new item she purchased at Amazon.
  
  We had reached out to Ms. ***** on 11.29.22 if
  she needs further assistance.
  Again, we thank Ms. ***** for her feedback and
  comments. If either of you has any further questions or comments, please feel
  free to contact us.
  
  Sincerely,
  *******
  Walmart.com

• Initial Complaint

  Date:11/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 5, 2022 I purchased a breadmaker using Walmart app. My order #****************. I was notified by a text message that it was delivered on Nov 11, 2022 at 3:31 by FedEx, signed for by *******.. A few minutes later I went to my door to retreive my package but it was not there. I waited until the morning of Nov 12 at 10:03 to call my leasing office to see if it was delivered there. I waited while a lady in the leasing office checked, she said no and also said that there isnt anyone in the office by the name of *******. I then called Walmart and was told that since it was delivered and signed for that Walmart will not replace nor refund the purchase price. I then went to FedEx tracking which shows delivery at 3:31 signed for by ******* also states delivery exception delivered to address other than recipient. FedEx tracking is ************. Nov 12 I called FedEx about this and was told Walmart has provided incorrect tracking information. I did ask why would my package be delivered to the wrong address with no reply. I called Walmart a second time for correct information with no results. I called FedEx a second time and was told they no where my package id and it will be deliveref to me, that has not happened. FedEx knows who the delovery driver was and they know where it is but I still do not have my bread maker. To me it seems like both Walmart nd FedEx is blaming each other and neither is accepting responsibility for screwing over a customer.

  

  Business Response

  Date: 11/21/2022

  Walmart received a Better Business Bureau complaint from*Ms. ******* ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
  *
  After Walmart received Ms.********’s complaint, we reviewed her account and order history.*On November 21, 2022, we emailed Ms. ******* to address this concern. She has stated that her item was delivered on November 19, 2022. As such, Walmart considers this matter closed.*
  
  Again, we thank Ms.*********for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
  *
  Sincerely,**
  *******
  Walmart

• Initial Complaint

  Date:11/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Christmas tree on walmart.com, it was sent by Modstyle which is a marketplace seller on Walmart's website. the product they sent does not match the description of the item I ordered. The tree I ordered was a 6' tree and the one I received is only a 3' tree. I have called Walmart customer service and have several emails from Modstyle/Walmart customer care team. Modstyle is not responding to my request for a return label and refund. The measurements on the box clearly do not equate to a 6' tree. I am asking for a simple return label so I can return the tree I was send and a full refund of $103.02

  

  Business Response

  Date: 11/27/2022

  Walmart received a Better Business Bureau complaint from*Ms. **** ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******' concerns and appreciate the time she has taken to provide us with her feedback and comments.*
  *
  After Walmart received Ms.*******' complaint, we reviewed her account and order history.*On November 27, 2022, we processed a refund for Ms. ******' order. The money should go back to her original payment method in 7-10 business days. As such, Walmart considers this matter closed.*
  
  Again, we thank Ms.********for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
  *
  Sincerely,**
  *******
  Walmart

  Customer Answer

  Date: 11/28/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:11/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to resolve problems with my Walmart plus membership on 11/13 and was met with several distasteful and unhelpfully ignorant Walmart customer service agents. The customer service agents have been extremely rude and have made my experience horrible. For the initial issue, the TV was promised to be delivered on 11.08 and still has not and this was a delivery from store. Order# *************** has provided numerous issues and I am extremely upset with the way chat agent today handled my membership. I asked them to change my membership to month to month and continue with the 6 months free they offered, and they instead cancelled my membership and did not offer me anything to continue and then told me they would end the chat and I was wrong and I was the issue. Walmart has had numerous issues in the last two weeks not delivering orders at all, late, and trying to cancel items rather than deliver them and I am irate with the customer service experienced today. Please review the chats from today around 5:30pm and the agent spoken to and review this and inform me if you all approve of the way this is handled and please correct this situation and my experience with Walmart. Please contact me via email or at *** *** ****

  

  Business Response

  Date: 11/29/2022

  Walmart.com received a Better Business Bureau complaint from Mr. ****** ***** regarding his recent contact. We thank you for the opportunity to address Mr. *****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  

  After Walmart.com received Mr. *****’s complaint, we reviewed his contact history. Mr. ***** contacted Walmart on November 13, 2022, regarding order# ***************. Upon review, the order for TCL 55" Class 4-Series 4K UHD HDR Smart Roku TV canceled due to availability. Per our Holiday access advertisement, all items are available in limited quantities and while supplies last. Due to the popularity and limited quantity of some items, they may sell out and go out of stock quickly. Your purchase may go through but will cancel once the item becomes out of stock. Currently. we do not offer price matches or rain checks for items that are on sale. We sincerely apologize for any inconvenience this experience has caused. 
  
  On November 13, 2022, an extension for membership was offered to Mr. ***** as a courtesy for the inconvenience for the delivery experience with orders#*************** *** ***************. 
  

  We have contacted Mr. ***** on 11.29.22 if he needs further assistance.
  

  Again, we thank Mr. ***** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  

  Sincerely,
  *******
  Walmart.com
  

  
  

  Customer Answer

  Date: 12/03/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Walmart offered an extension via chat for my Walmart plus membership and then proceeded to misinterpret and operate without bounds of interaction and refused to give me the same offer afterwards which I am upset with and not only upset with but lacks merit of future trust if Walmart will not honor their word and allow these negative experiences to perptuate. 
  
  
  
  Sincerely,
  
  
  
  ****** *****

  

  Business Response

  Date: 12/10/2022

  
  Walmart.com received ****** ***** rebuttal arising from his original Better Business Bureau complaint. 
  
  We regret that we were unable to provide a satisfactory resolution to his concern and appreciate his additional feedback. 
  Membership shows valid until 02.11.2023 and should reach out to customer service for extension. 
  
  02/11/2023($12.95)
  Enrolled
  04/13/2022
  
  At this time, our response remains unchanged and Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us. 
  
  Sincerely, 
  *******
  Walmart.com
  
  

• Initial Complaint

  Date:11/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a order with Walmart on Nov 3, 2022. All of my order was completed and mail to me except a order for jeans that the company cancelled. They have not reversed that card. I have contacted them repeatedly to inform them that I wanted the charge for the jeans return to me, I have been told repeatedly that the charge was still on hold until the remaining order was completed and shipped to me. Today Nov 13, 2022 I received and email stating that the charge will be returned to the card on file. I have already told them also repeatedly that card has been cancelled due to that it was hacker. I was told that they could either mail me a check for the amount of $52.79 or put the amount on a gift card by several supervisors. Now I am being told that they can't do that, and that it has to be put on the card on file. They aren't understanding that card has been cancelled due to it was hacker. They are refusing to give me my money. They have also repeatedly hung up in my face and today they have refused to let me talk to a supervisor.. The order number# ***************. I want the amount that should have been reversed put on a gift or mail me a check. Also I will no longer do business with Walmart.

  

  Business Response

  Date: 11/21/2022

  Walmart received a Better Business Bureau complaint from*Ms. ******* ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****'s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
  *
  After Walmart received Ms.******’s complaint, we reviewed her account and order history.*There was an authorization hold put on Ms. *****'s account when she placed the order. We do not charge for the items until they ship. We have only charged Ms. ***** for the items that she received. If Ms. ***** needs further assistance with the authorization hold on her account she will need to contact her financial institution. As such, Walmart considers this matter closed.*
  
  Again, we thank Ms.*******for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
  *
  Sincerely,**
  *******
  Walmart

• Initial Complaint

  Date:11/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Walmart.com, Order#*************** on November 7 for: https://www.walmart.com/ip/HP-11-6-Chromebook-AMD-A4-4GB-RAM-32GB-Storage-Black-Chrome-OS-16W64UT-ABA/592161882. The order was supposed to be delivered on 11/9. On that day, I received notification that the delivery was canceled because the delivery person "couldn't complete the delivery." I then received notification that the delivery is delayed, also on the 9th. I then received notification on the 13th that delivery occurred on the 11th, yet I did not receive the item. I called customer service and they refused/were unable to send a replacement. I was told that they cold only issue a refund. I would like a replacement to be shipped to me.
  This occurrence is the second year in a row that Walmart has claimed that the item ordered was delivered when it was never delivered. This can not be legal, to charge me when no item was delivered.
  I would also like to speak to a Walmart corporate representative who can explain why this was allowed to happen.

  

  Business Response

  Date: 11/21/2022

  Walmart received a Better Business Bureau complaint from ***** ********* regarding his recent contact. We thank you for the opportunity to address Mr. *******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *******’s complaint, we reviewed his account and order history. On November 14, 2022, Mr. ******* re-ordered the item. The item was delivered on November 18, 2022. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ******* for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  *******
  Walmart

• Initial Complaint

  Date:11/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family has Walmart+ and we ordered over $100 in groceries to be delivered. The delivery driver put the groceries at the apartment below us. NOT OUR APARTMENT. The groceries were gone when we went to look. My wife called and got a snobby response about it being our door in the picture even though it was NOT. Now we have to wait 5 days for a refund and we don’t have the money to reorder the groceries. I would like the refund to be instant. This is unacceptable. The order number: ***************.

  

  Business Response

  Date: 11/25/2022

  Walmart.com received a Better Business Bureau complaint from ****** ****** and **** ******** regarding their recent contact. We thank you for the opportunity to address their concerns and appreciate the time they have taken to provide us with their feedback and comments.
  

  After Walmart.com received Ms. **** ********’s complaint, we reviewed the contact history.  Upon review, Walmart customer representative assisted with the $112.76 refund on November 12, 2022, regarding the missing delivery.
  

  We have contacted Ms. ****** ****** and **** ******** on 11.25.22 if further assistance is needed. 
  

  Again, we thank Mr. ****** ****** and **** ******** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  Sincerely,
  *******
  Walmart.com
  

  
  

• Initial Complaint

  Date:11/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 8 I placed an order for delivery using my Walmart plus membership that I have to pay for . Nov 9 I got a text saying that the order was delayed 2 hrs but then it never showed up at all . Try calling the store on Anderson in Fort Worth two days in a row the sure never answer the phone even the Walmart.com people could not get anyone to answer . I ended up having to request a cancellation per the service rep and place a new order that was still delayed . Now I'm seeing that they are confirming both orders when only one was delivered . This is a horrible store and service only the Nov 10 order was delivered like someone needs to do something

  

  Business Response

  Date: 11/25/2022

  
  Walmart.com received a Better Business Bureau complaint from Ms. ********* ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****’s concerns and appreciate the time she has taken to provide us.
  
  After Walmart.com received Ms. *****’s complaint, we reviewed her account and order history. Ms. ***** placed order# *************** on November 09, 2022, for delivery and requested to cancel the order due to the delay.
  It normally takes 48 hours to confirm whether the cancellation was successful. If it's too late to cancel and the order ships, the customer can always return it once the item is received get it or refuse it.
   
  Upon review, a store return has been initiated for this order. You have until February 27, 2023, to complete the return to process the refund.
  
  We had reached out to Ms. ***** on 11.25.22 and advised to complete the return for a refund.
  
  Again, we thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  

  Sincerely,
  *******

  

  Business Response

  Date: 12/05/2022

  
  Walmart.com received Ms. ***** rebuttal arising from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to her concern and appreciate her additional feedback. 
  
  Ms. ***** placed order# *************** on November 09, 2022, for delivery but the order was canceled. 
  As we have advised previously, Ms. ***** can always return the item until February 27, 2023, to complete the return to process the refund.
  

  At this time, our response remains unchanged and Walmart.com considers this matter closed.  If either of you have any further questions or comments, please feel free to contact us. 
  

  Sincerely, 
  *******
  Walmart.com
  

  
  

  Customer Answer

  Date: 12/06/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: what you are failing to realize and acknowledge is, there’s nothing to return if someone never drop something off you guys are fraudulent and your customer service is **** poor you have a good day, ******* clearly you cannot help do a darn thing no apology for all the drama of my groceries not being delivered. Just a pathetic excuse. Good day.
  
  
  
  Sincerely,
  
  
  
  ********* *****

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On this order Nov 07, 2022 Order# ****************
  I was charged $122.29 before tax for a $117.75 order.
  Even charged $3.88 for an item that was out of stock. That's just this one order. There are problems with 3 orders I wanted delivered this week.
  Let's get this one straightened out 1st because I'm 74 and every penny counts these days. I called them 3 times, and twice I was hung up on. Once the woman wouldn't allow me to speak to a supervisor (that was Emil) she was so rude I thought maybe I should take this up with BBB.
  The 4th time I called (spoke to Reanna) she told me she would refund what needed to be refunded...She partially refunded my charge but not completely. They owe me money. I hear that even if you go in there they ring up the wrong amounts and when you complain they correct the amount charged to you, but a week later they still charge the wrong amount to other people. I tried to refund online but all I could return was some cilantro for 88 cents. I will do that tomorrow. It said to call the refund number. I called again and they kept switching me from dept to dept. telling me I wasn't in the correct dept.I tried calling corporate...that was a futile try also. They wanted to send me back to customer service. Please can you help me. I don't know how many people add up 20 items themselves, but I don't think I'm the only person this has happened to. Thank you.

  

  Business Response

  Date: 12/06/2022

  Walmart received a Better Business Bureau complaint from ******* ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. *****’s complaint, we reviewed her account and order history. Ms. *****’s concern was regarding her experience with Walmart online delivery orders arriving late and/or not arriving at all. She is experiencing trouble with both stores she order from but none of the issues have been addressed by store management when she calls. She is experiencing extended hold times when reaching the store. Once we received the complaint, we reached out to Ms. ***** to apologize for her experience online and in store. We escalated the delivery issues to the store’s Digital Lead and our Delivery Network team for further assistance. We included the InHome team due to Ms. ***** having trouble with her orders being canceled on the way to her location. Ms. ***** experienced the issue with another order, and we shared it with the InHome team to address Ms. *****’s concerns. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  
  Sincerely,
  *****
  Walmart Executive Escalations
  

  Customer Answer

  Date: 12/09/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:11/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been receiving deliveries from Walmart for quite a while. Recently they changed to in home delivery. I previously had this Walmart plus, don’t know what it was for, thought it was for delivery. Today I canceled my in home. I thought I signed up for a certain time and found I was in home no time was given. I was upset as I didn’t want in home. Canceled the membership and expected a refund. The representative said I would get my money back. She lied. I called my bank didn’t know of anything about a card that I used.
  Bottom line as I called again and they finally told me the truth that I wasn’t going to get my money back. I’m on disability, don’t have a car, and it’s difficult to get around. I depended on Walmart. Basically that membership was useless to me, just putting money in Walmarts hands. I will not do business with Walmart again and will tell everyone what scam artists they are. I was their best customer.
  Will not do business with Walmart ever again. I want my $98.

  

  Business Response

  Date: 11/25/2022

  Walmart received a Better Business Bureau complaint from*Ms. ***** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******' concerns and appreciate the time she has taken to provide us with her feedback and comments.*
  *
  After Walmart received Ms.********' complaint, we reviewed her account and order history.*Ms. ******* enrolled in the membership program on January 25,2022, and she has used the membership benefits all year. We are unable to provide a refund for the service at this time. As such, Walmart considers this matter closed.*
  
  Again, we thank Ms.*********for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
  *
  Sincerely,**
  *******
  Walmart

  Customer Answer

  Date: 11/28/2022

  In response to Walmarts response to my complaint, true I used it for most of the year, but I cancelled due to the fact they switched me to in home Walmart and I had to wait 3 hours for my products. This is why I cancelled it. Others did not have to pay this and all had to spend over $35. I paid this $98 thinking I was paying for the delivery and they, Walmart chose to change me to this program with out my knowledge and appreciation for my business.

  

  Business Response

  Date: 12/02/2022

  Walmart received ***** *******’ rebuttal arising from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to her claim and appreciate the additional feedback. At this time, our response remains unchanged, and Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  *******
  Walmart