Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

  
• 

  Wal-Mart Stores, Inc.

  1 Frankel Way Cockeysville, MD 21030-3220

• 

  Wal-Mart Stores, Inc.

  112 Carroll Island Rd Middle River, MD 21220-2208

• 

  Wal-Mart Stores, Inc.

  13164 Garrett Hwy Oakland, MD 21550-1117

• 

  Wal-Mart Stores, Inc.

  1320 Liberty Rd Eldersburg, MD 21784

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, November 06, 2022, I ordered several groceries from Walmart.com. Only 7 actually came. My order number was: *************, and I spent $ 211.36, including tax.
  These are the items I ordered, with pricing.
  
  This is all that arrived, from my enormous order;
  
  Marie Calendar’s Scalloped potatoes in a creamy cheese sauce with ham, $ 6.57, Qty-1
  Delimex Beef Corn Taquitos Frozen Snacks and Appetizers, 56 ct. box,
  $ 10.88, Qty-1
  French Fried Potatoes, 24 oz, $ 2.98, each, Qty-2
  Gorton’s Crunchy Breaded Fish Sticks, 52 ct., $ 7.92, Qty-1
  And…
  El Monterrey Beef, Bean, and Cheese Flavor Chimichangas, 30.4 oz Family Size, 8ct. $ 5.26, Qty-1
  Total $ 41.62, which includes delivery fee for $ 5.03.
  
  They sent a refund, but however it was only $ 109.00+, which is not right. I did not receive any of the 65 items that I did order, but paid for it anyway.
  
  Unfortunately your site does not allow that many characters, in order to list everything and break it down for them mathematically. I did give the exact totals, so that should help.
  
  I am basically looking for them to do the honest and right thing and to refund me what they owe me. I have provided the order number for them as well, so they can look up my order to see exactly what I bought. I already also, gave details and pricing on what was delivered and received.
  
  Walmart’s late excuse was “oh… we did not receive the order” that is bollocks because if that were so how come they were able to deliver the other items then* That makes absolutely no sense to me at all.
  
  I had a tiring and long week, had to wait for a plumber to show and fix our sink, so I am one of the many who use their site as a reliable and dependable tool for working and busy folks, and all of that proved to me to be a complete and utter lie.
  
  I will not understand why Walmart enjoys burning their customers and further flushing their reputation, what’s left of it anyhow down the toilet.
  
  We are also diabetics.

  

  Business Response

  Date: 11/23/2022

  Walmart received a Better Business Bureau complaint from*Ms. ********* ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
  *
  After Walmart received Ms.********’s complaint, we reviewed her account and order history.*On November 23, 2022, we issued a refund for the remaining items that Ms. ******* did not receive. We have also issued a promo code to her account for the inconveiece. As such, Walmart considers this matter closed.*
  
  Again, we thank Ms.*********for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
  *
  Sincerely,**
  *******
  Walmart

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, November 8, I ordered several items from Walmart.com to be picked up at their store in Hilo, HI. It was order number ****************. Over the next several days, I added other items to the order. On November 9th I ordered an Instant Pot Duo 6-Quart 7-in-1 Electric Pressure Cooker, Slow Cooker, Rice Cooker, Steamer, Saut®, Yogurt Maker, Warmer & Sterilizer, Includes App With Over 800 Recipes, Stainless Steel
  $50.00/EA. The Walmart website allowed me to put this item in my cart and pay for it with my credit card. Walmart put a hold on my credit card for this amount of money. As far as I was concerned, I had paid for the item and it was being held for me until my pick up date, Sunday November 11 between 9 and 10 a.m. . I left my house Sunday about 9.am. to go to Walmart to pick my order. At no time prior to this did Walmart advise me that my order had not been filled. When I got to Walmart, I was told the Instant Pot was unavailable as well as 2 additional items. I took the rest of my order, went home and checked on the computer at Walmart.com for the availability of the $50 Instant Pot at the Hilo Walmart. Walmart's website indicated it was available at the Hilo store for pick up. I tried to get the website to send it to me since Walmart indicated in an email that I could get one of the unavailable items sent to me free, but I was unable to get the Walmart website to do this. I placed another order (order # ***************) for the pickup of a $50 Instant Pot. Approximately 2 hours later Walmart cancelled the order. It is FRAUD for Walmart to take my order on November 9th for the $50 Instant Pot, put a $50 hold on my credit card funds for several days, and then not even take it off the shelf and put it aside for me until my November 11th pick up date. Furthermore, according to Walmart's website it was available at the Hilo store on Sunday November 11th when I picked up my order and they still didn't give it to me.

  

  Business Response

  Date: 11/29/2022

  Walmart.com
  received a Better Business Bureau complaint from **** ***** regarding his
  recent contact. We thank you for the opportunity to address Mr. *****’s
  concerns and appreciate the time he has taken to provide us with his feedback
  and comments.
   
  After Walmart received Mr. *****’s complaint, we reviewed his account and order
  history. On November 8, 2022, Mr. ***** placed an online grocery order to be
  picked up from their local store. He added an Instant Pot Duo 6-Quart 7-in-1
  Electric Pressure Cooker for $50 to the order to be picked up as well.
  Unfortunately, the pressure cooker showed in stock, but when the store tried to
  pull the item, it was not available. This can happen while other customers are
  inside the store shopping, especially if it’s a sale item. Since the item was
  not available, Mr. ***** was never charged for the pressure cooker, and we
  advised to pick up the items that were available but did not advise the pressure
  cooker was ready for pickup.
  
  Mr. ***** placed
  another order for the Instant Pot Duo 6-Quart 7-in-1 Electric Pressure Cooker to be picked up from his local store. This too was canceled due to the item not
  being available. Once we reviewed the account, we discovered a 3rd order placed
  for the Instant Pot Duo 6-Quart 7-in-1 Electric Pressure Cooker that was
  successful but was charged $58. As a one-time courtesy, we honored the previous
  sale price and issued a credit of $8 to honor the price. As such, Walmart
  considers this matter closed.
  
  Again, we thank Mr. ***** for his feedback and comments. If either of you has
  any further questions or comments, please feel free to contact us.
  
  
  Sincerely,
  *****
  Walmart Executive
  Escalations

  

  Business Response

  Date: 11/29/2022

  Walmart.com
  received a Better Business Bureau complaint from **** ***** regarding his
  recent contact. We thank you for the opportunity to address Mr. *****’s
  concerns and appreciate the time he has taken to provide us with his feedback
  and comments.
   
  After Walmart received Mr. *****’s complaint, we reviewed his account and order
  history. On November 8, 2022, Mr. ***** placed an online grocery order to be
  picked up from their local store. He added an Instant Pot Duo 6-Quart 7-in-1
  Electric Pressure Cooker for $50 to the order to be picked up as well.
  Unfortunately, the pressure cooker showed in stock, but when the store tried to
  pull the item, it was not available. This can happen while other customers are
  inside the store shopping, especially if it’s a sale item. Since the item was
  not available, Mr. ***** was never charged for the pressure cooker, and we
  advised to pick up the items that were available but did not advise the pressure
  cooker was ready for pickup.
  
  Mr. ***** placed
  another order for the Instant Pot Duo 6-Quart 7-in-1 Electric Pressure Cooker to be picked up from his local store. This too was canceled due to the item not
  being available. Once we reviewed the account, we discovered a 3rd order placed
  for the Instant Pot Duo 6-Quart 7-in-1 Electric Pressure Cooker that was
  successful but was charged $58. As a one-time courtesy, we honored the previous
  sale price and issued a credit of $8 to honor the price. As such, Walmart
  considers this matter closed.
  
  Again, we thank Mr. ***** for his feedback and comments. If either of you has
  any further questions or comments, please feel free to contact us.
  
  
  Sincerely,
  *****
  Walmart Executive
  Escalations

  Customer Answer

  Date: 11/29/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Today Walmart notified me that they are refunding the $8 difference between my first order for the Instant Pot (which they didn't fill) and my 3rd order for it (which they did fill) so I am withdrawing my complaint.

  
  
  
  
  Sincerely,
  
  
  
  **** *****

  Customer Answer

  Date: 11/29/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Today Walmart notified me that they are refunding the $8 difference between my first order for the Instant Pot (which they didn't fill) and my 3rd order for it (which they did fill) so I am withdrawing my complaint.

  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:11/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order Friday at 1am for Groceries to be delivered as I have for the last year and been able to get them within 1 day. But they can't get the order to me any sooner then Tue, Nov 15, 10am-11am. And when I spoke to Walmart Customer service, they moved me to a supervisor that hung up on me!!! So I couldn't get a solution to my problem!! If it now takes this long to get service from Walmart, I want my money back for my Walmart plus membership.

  

  Business Response

  Date: 11/25/2022

  Walmart.com received a Better Business Bureau complaint from **** ******** regarding his recent contact. We thank you for the opportunity to address Mr. ********’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart.com received Mr. ********’s complaint, we reviewed his contact history. 
  Upon review, order#*************** was not charged and the authorization hold was released on 11.11.22.
  
  Any time an order is placed, an authorization hold is placed on the method of payment for the order total. This hold is not an actual charge - it just confirms that there are funds available to complete the purchase. The actual charge for the purchase amount does not occur until the order has shipped (usually 24-48 hours after you place an order). Once the item has shipped, an email will be sent to notify the item is on its way and the account will be charged.
  
  For more information about authorization holds please visit this link:
  https://help.walmart.com/article/when-will-i-be-charged/4919852118f545ec8399976ee6c82166
  
  The fees for Walmart+ are stated in the subscription sign up process. From time to time, we may offer different terms and the fees for Walmart+ may vary. The Walmart+ membership fee is non-refundable. 
  We contacted Mr. ********’s on 11.25.22 if he needs further assistance.
  
  Again, we thank Mr. ********’s for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  *******
  Walmart.com

  

  Business Response

  Date: 12/06/2022

  Walmart.com received **** *********’s rebuttal arising from his original Better Business Bureau
  complaint. We regret that we were unable to provide a satisfactory resolution
  to his concern and appreciate his additional feedback.
  

  The store manager attempted to call Mr. ******** twice and left a
  voice mail requesting a return call.
  

  If either of you have any further questions or comments, please
  feel free to contact us.
  

  Sincerely,
  *******
  Walmart.com

  Customer Answer

  Date: 12/06/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  The solution requires internal management investigation/action by Walmart of which I have no control. My purpose of this complaint was to inform Walmart execs of issues with implementing their program at this particular store. I switched my store for the program to the ulmerton store and have had so far, no issues.  Actions for Corrections/Improvement are left with Walmart. So you may close the complaint as unresolved. 
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:11/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 10, 2022, I ordered a TV (order ****************) on Walmart.com, in the amount of $4,653.67. Even after 16 days, the order was not delivered. I did not receive any updates about it, so I cancelled it. And now I not being refunded the entire amount. I have been refunded only $4,303.00, citing shipping costs.
  
  I contacted WALMART Customer service, but the Customer service Supervisor was unwilling to hear my side of the issue and plainly said that she cannot do anything about this.
  
  I would request Walmart.com to help me get my full refund so that I do not get charged at the Shipper's whim, even though they were unable to provide a service as expected.

  

  Business Response

  Date: 11/28/2022

  Walmart.com received a Better Business Bureau complaint from Mr. ********* ****** regarding his recent contact. We thank you for the opportunity to address Mr. ******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  

  After Walmart.com received Mr. ******’s complaint, we reviewed his contact history. Mr. ****** canceled a market Place item and was charged $ 350.67 for the return shipping.
  We contacted Mr. ****** on 11.28.22 and let him we had reached out to the seller ad requested a refund.
  

  Again, we thank Mr. ****** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  *******
  Walmart.com

• Initial Complaint

  Date:11/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I had a large order delivered. I recently decided to become a member again. The driver started stacking bags upon bags on a chair on the porch and as I was coming down the steps I noticed a busted jar of salsa all over the porch including the mop that was just delivered which also had shards of glass in it. The salsa was all over the porch, all over my plants and my doormat. The driver was trying to clean it up with some paper towels which only made it worse in some ways. She kind of laughed it off and told me if I wanted my $4 back to call the store she found it to be funny I on the other hand did not. I have always been a take charge kind of person and I would have made the phone call and explained the situation to my Superior. In any event I did try to make that call numerous times and was never able to get through. I had to throw the mop away as well as my doormat. I decided to make my complaint online and I was in shock when the representative thought it would be appropriate to offer me $10. I wasn't expecting anything crazy but $10 is an insult because the mop cost more than that and the mop was just delivered this morning, the mop that I never got to use. I am shocked that the customer service has come to this level but it is my choice whether to shop there and if this is your best the at this point I have no desire to be a member. Completely unacceptable . I have been a great customer and you can't refund a mop that your employee ruined??

  

  Business Response

  Date: 11/23/2022

  Walmart.com received a Better Business Bureau complaint from Ms. **** *** regarding her recent contact. We thank you for the opportunity to address Ms. ***’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  

  After Walmart.com received Ms. ***’s complaint, we reviewed her contact history. Per Ms. ***, she used the Mop from order# **************** to clean a broken jar of salsa when it was delivered.
  

  We contacted Ms. *** on 11.23.22 and issued a refund for $14.82.
  

  Again, we thank Ms. *** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  

  Sincerely,
  *******
  Walmart.com

  Customer Answer

  Date: 11/23/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The comment saying that I said I used the mop to clean up broken glass is completely false. Your driver delivered my food and she broke the jar of salsa that got all over the brand new mop that was also delivered with the order. I at no point use the mop at all except to put in the trash can because I could not bring a mop with glass in it into my home.. I am not happy that Walmart would first do this and then blame me for using a brand new mop to clean up glass and I would never in my wildest dreams think to use a brand new mop on a concrete porch That just really upsets me that they would stoop to that level to say that I am the one that broke the mop and asked for a refund. I would not do something so careless and then be stupid to ask for a refund if I did it. I did a chat online through Walmart and I would be more than happy to upload that because the man that I was speaking to said that all he could do is give me $10 and I told him I did not want it because the mop itself cost more than that. He actually said several times that they would not be able to give me back a full refund on the map which is why I filed with the BBB in the first place. Walmart why would you destroy my brand new mop that I never used and not think you should have to replace it? 

  
  
  
  Sincerely,
  
  
  
  **** ***

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled a grocery order on November 1st and Walmart policy says it will be added back onto your benefit card within 2 hours. However they are saying that when they tried it failed. All I want is my number back 42.18. The woman ay Walmart had me call Humana since it is part of my medicare benefit. Humana informed them they were responsible to return my money

  Order# ****************

  

  Business Response

  Date: 11/25/2022

  Walmart received a Better Business Bureau complaint from*Ms. **** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******' concerns and appreciate the time she has taken to provide us with her feedback and comments.*
  *
  After Walmart received Ms.********' complaint, we reviewed her account and order history.*On November 25, 2022, we emailed Ms. ******* to address this concern and she stated that she did receive her refund on November 20, 2022. As such, Walmart considers this matter closed.*
  
  Again, we thank Ms.*********for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
  *
  Sincerely,**
  *******
  Walmart

  Customer Answer

  Date: 11/28/2022

  Hello and I am letting you know that on Sunday November 20th I received my refund from this amazing person who was disgusted with how I was treated by Walmart. Today I received an email from the executive team that they were contacted by BBB regarding my refund. I have let them know that I finally received it. Thank you so much because you contacted them and made them get on my case!!

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Occurrence: 11/8/2022
  Time: 5:20pm-6:30pm
  Location: 2501 W. Happy Valley Rd. Phoenix, AZ 85085
  
  Summary: My pregnant wife placed a $56 grocery order for a curbside pickup window of 5-6pm. She arrived at 5:20pm to inform them she had arrived. She was left waiting in the parking lot for over an hour. She was getting harassed by panhandlers going car to car knocking on windows. She placed several calls to the store for updates and to inform them of the safety issue in the parking lot. Her last call to the store manager resulted in him stating, he "did not care and they would not issue a refund." I asked my wife to come home at that point, as it was unsafe for her to continue to wait in that situation. The manager's response and Walmart's stance that no refund can be issued is outrageous. Our expectation is that a full refund be provided, at a bare minimum.
  
  Thank You,
  
  *********** J. *********, Esq.

  

  Business Response

  Date: 11/15/2022

  We have received your BBB complaint and look forward to
  assisting with your concern.
  

  We do apologize for any inconvenience that this incident has
  caused you.  The details of your
  experience and account details have been reviewed by our team and sent an inquiry
  to the store manager regarding the cancelation and experience.  I understand you placed order# ****************
  on November 07, 2022, for a Pick-up
  but the order was canceled.
  

  Upon review, you were not charged for this order and
  the authorization hold were reversed on 11.10.22.
  
  Authorization hold: $62.20
  
  ************
  ********** * ***** **
  ************* ********* ******
  
  ************
  ********** * ***** **
  
  Once more, I sincerely
  apologize for the inconvenience. Please let me know if I can answer any
  questions, and I'd be happy to help!
  
  Best Regards,
  *******
  Walmart.com

• Initial Complaint

  Date:11/09/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct. 23, 2022 Ordered a hearing aid from Walmart for $60.89. Order # ****************. Tracking says left Flushington Pa. on the 24th. It is not here yet. Living here in Ohio, I could have walked there and got it by now.

  

  Business Response

  Date: 11/17/2022

  Walmart.com received a Better Business Bureau complaint from Mr.**** ******** on his recent order. I thank you for the opportunity to address Mr. ********'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart.com received Mr. ********'s complaint, I reviewed his account and order history. I found the the Adofi personal Sound Amp on Mr. ********'s order was from a 3rd party vendor. The refund has already been processed on November 15, 2022. Please allow 7-10 business days depending on the financial Institution. 
  
  As such we consider this matter closed.
  
  Again, we thank Mr. ********'s for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.       
  
  Sincerely,   
  ****** Walmart.com

  Customer Answer

  Date: 11/18/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:11/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order ****************. I was notified it was coming a day earlier than expected. Which is great. I received an email with a picture of delivery on a table. I do not have in home delivery. So I called customer service and they advised it was delivered to my office. My office doesn’t accept packages. I went to my office the next morning and the agent advised the male driver look inebriated and smelled of alcohol (I can not confirm this I was not there). The agent advised she did not accept the package. The driver stole my package and marked it as delivered. I will be filing a theft report with the police department. I would like someone from corporate to contact me as this is egregious.

  

  Business Response

  Date: 11/18/2022

  Walmart received a Better Business Bureau complaint from*Ms. ***** ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
  *
  We are still working to investigate this concern. As soon as we have more information we will respond directly to Ms. ****** with final resolution.
  
  Again, we thank Ms.********for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
  *
  Sincerely,**
  *******
  Walmart

  

  Business Response

  Date: 11/28/2022

  Walmart received ***** ******’s rebuttal arising from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to her claim and appreciate the additional feedback. At this time, our response remains unchanged, and Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  *******
  Walmart

  Customer Answer

  Date: 11/28/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because they have not resolved anything. I am still awaiting the resolution to the issue line with compensation. I received nothing. 
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:11/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/5/2022 I ordered a small heater for my bathroom $30.12 from Walmart online. I checked my bank account (chase bank). I had been charged for 5 heaters, I also got emails for the delivery of 5 heaters. I called Chase bank. They said to call Walmart customer service. I called right then Walmart customer service. They said the other 4 would be cancelled and not to worry. I called my bank and told them Walmart had cancelled the other 4. Since it was a debit charge, I had to wait, but they refunded 3 of the 5. On 11/7/2022 I received 5 heaters. My credit was gone, and I was once again charged for 5 heaters, I called Walmart customer service again. Again I was assured they cancelled my order. This time I told them I have 5 heaters in my drive way that I never ordered. My printer is not working so they said they would mail me return stickers. Walmart apologized again and gave me a 20.00 certificate called Chase again and assured them this order had been cancelled. This time all charges have gone through for the amount of 171. I can't afford the 171,00 which I didn't order, this is fraud, they keep saying its handled and it's a lie. Called chase again. They said they would contact Walmart customer service for me. On 11/8/2022 I received another heater. I now have 6 of the same thing. I ordered 1 and now have 6 and a large bill, How can they get away with this?? I've made every call I can and no results, Everytime they tell me they have been cancelled, but they didn't. I cancelled with walmart before any shipping took place and still ended up with 6 heaters, please help with this awful situation, I'm not only 75 years old but am presently battling pneumonia. This is highway robbery!!

  

  Business Response

  Date: 11/16/2022

  Walmart.com received a Better Business Bureau complaint from Ms. *****
  ******* regarding her recent contact. We thank you for the opportunity to
  address Ms. *******’s concerns and appreciate the time she has taken to provide
  us with her feedback and comments.
  
  After Walmart.com received Ms. *******’s complaint, we reviewed her contact
  history. Per Ms. ******* had reached out to Walmart due to duplicate orders for
  the following:
  

  *************** – Requested cancellation on 11/7,
  item delivered on 11/8
  *************** – Requested cancellation
  on 11/4, item delivered 11/7
  *************** - Requested
  cancellation on 11/4, item delivered 11/7
  *************** -
  Requested cancellation on 11/4, item delivered
  11/7
  *************** - Requested cancellation on 11/4, item
  delivered 11/7
  *************** – Delivered on 11/7, no
  cancellation requested
  

  The orders were placed back-to-back and possibly the customer may have
  refreshed the page during checkout which could possibly cause duplicate orders.
  If the items are returned, the customer can be
  refunded.
  
  We contacted Ms.******* on 11.15.22 and advise to return the duplicate orders for refund.
  
  Again, we thank Ms. ******* for her feedback and comments. If either of you
  has any further questions or comments, please feel free to contact
  us.
  
  Sincerely,
  *******

  Customer Answer

  Date: 11/16/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** *******