Complaints
This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13,838 total complaints in the last 3 years.
- 5,649 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint involves walmart grocery deliver
from store #****; 7850 cabela dr, hammond in ***** store. Three separate
purchases with reoccuring issues. I purchase online grocery orders from walmart
#**** hammond in ordered on 11-6-22. Delivery 11-7-22 (***********). 14 items
missing. Ordered on 10-10-22. Delivery 10-11-22 (***************). 11 items
missing. Ordered on 10-25-22. Delivery 10-26-22 (****************). 5 items
missing. Each of these orders from above store showed all items ordered where
in stock and did not offer any offer online for substitutes. However made me
believe that all items purchase were in stock. Problem of these orders are that
once orders get to my h0me that i only recieve half of what was ordered. And
yet not told once recieved that most items were canceled. It is after the order
is deleivered that walmart online let me know part of my order was cancelled.
No one contacts me to let me know items were not in stock nor offer any
substitutes. I called last week to walmart 800-925-6278 to complain and found
out that the walmart store #**** hammond in has been cancelling my purchased
items without telling me. This is a huge problem as i am expecting upon arrival
the items purchased online. And that online the hammond store does not state
anything being low or out of stock. Or offer me any substitutes. Also i was
told by representative that a complaint would be sent to walmart hammond but
none was sent. I was not happy and not happy with my last few experiences with
walmart online grocery and representative delivery. This experience makes me
not want to shop walmart anymore. But because i am elderly, i have to shop
there. I feel that walmart corporate headquarters needs to investigate the
actions of the hammond walmart #****. Also to update on my walmart account page
the offer of substitutes which is not on there. Lastly to find out why store
#**** were canceling out the items i purchase that were available at time of
order.
Business Response
Date: 11/16/2022
Walmart.com received a Better Business Bureau complaint from*Ms. ***** **** on her recent order. I thank you for the opportunity to address Ms.****'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms. ****'s complaint, I reviewed her account and order history. I reached out to Ms. ****'s local store in which they contacted her and explained how substitutions work and issued a $20 gift card.
As such we consider this matter closed.
Again, we thank Ms. **** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
****** Walmart.comInitial Complaint
Date:11/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order number *************** was returned and picked up by Walmart returns on 10/16/2022 and I still have not received my refund. I’ve call multiple times and was told I would receive my refund within 48 hours of when those phone calls took place. I’ve requested for supervisors and escalations and nothing has been resolved, instead Walmart representatives have been rude and my calls have even been disconnected by Walmart’s representatives.
I’ve been told that the item has been received by Walmart so all I want is my refund to be processed asap.Business Response
Date: 11/16/2022
Walmart received a Better Business Bureau complaint from ***** ****** regarding his recent contact. We thank you for the opportunity to address Mr. ******' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart received Mr. ******' complaint, we reviewed his account and order history. We are still currently working to figure out why Mr. ****** has not been refunded. As soon as we have more information, we will reach out directly to him with the final resolution. As such, Walmart considers this matter closed.
Again, we thank Mr. ****** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartBusiness Response
Date: 11/25/2022
Walmart received ***** ******' rebuttal arising from his original Better Business Bureau complaint. Mr. ****** is going to receive his refund. We apologize that it is taking longer than we expected. We regret that we were unable to provide a satisfactory resolution to his claim and appreciate the additional feedback. At this time, our response remains unchanged, and Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartCustomer Answer
Date: 11/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:11/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order# ***************
Had no idea i wasnt buying this item from Walmart. Put in a return request twice & it still hasn't been picked up by FED EX. This is ridiculous. Just issue me a refund.Business Response
Date: 11/16/2022
Walmart received a BBB complaint from Ms. ***** ******* regarding her recent order. We thank you for the opportunity to address Ms. *******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. *******’s complaint, we reviewed her Walmart account and order history. Ms. *******'s order was from Pet Supplies 4 Less, a third-party Walmart Marketplace Seller. Per Walmart's Terms of Use, by purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.
When customers order products from a Marketplace Seller, the Seller manages and supports the order, including the product description, shipping, customer service, exchanges, and returns. Walmart provides information for each seller, such as contact information and return policies on the product details page and throughout the purchasing process.
On November 16, 2022, we contacted Ms. ******* to explain how to reach the Seller. *As such, Walmart considers this matter closed.
Again, we thank Ms. ******* for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at 855-559-5603 between the hours of 8am – 5pm, Pacific Time.
Sincerely,
*******
WalmartCustomer Answer
Date: 11/16/2022
Complaint: ********
I am rejecting this response because:
Sincerely,
***** *******She should be fired for that assassine response. I had no idea I was purchasing off a different seller (with an 87 percent rating) when I bought this on Walmart.com. I'm writing to Walmart now about this dreadful employee "passing the buck" regarding my issue.
Initial Complaint
Date:11/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
online order Order# ****************, the $15 Arby's gift card turned out to be bad. Tried twice at restaurants card was declined, then I tried to check its balance online at Arby's website, it said this is an invalid card#.
Chatted with walmart.com agent online, referred met call ************, but the agent said they only handle walmart gift card and wanted me to contact walmart customer service. So it is just back and forth.Business Response
Date: 11/18/2022
Walmart.com received a Better Business Bureau complaint from Mr. *** ** regarding his recent contact. We thank you for the opportunity to address Mr. *** ** ’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart.com received Mr. *** **’s complaint, we reviewed his contact history. Mr. ** placed order# **************** for Arby’s gift card for $15.00. The gift card declined when applied to his purchase.
We contacted Mr. ** on 11.17.22 and issued a $15.00 refund back to the original form of payment.
Again, we thank Mr. ** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
Walmart.comInitial Complaint
Date:11/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 2 items on 11/03/2022 and noticed that 1 of my items would not come before Thanksgiving, so I called up and canceled it . Still waiting for my refund on that . The most important outrageous was when I received the other item. First in a broken up box. Then all items inside in disarray and not in a bag and sealed. Then missing some stakes to hold into the ground. Then I spoke to 4 to 5 people in regards to that and got unprofessional and rude reps. Even the one manager wouldn't listen and I had to ask for a return label 10 times even when I was told to keep item and a brand new would be sent to me. No of which happened. I and so upset with this company. I bought this from Walmart and I need not have to answer to any other company. My order # *******-********
Please call me ASAP ************Business Response
Date: 11/16/2022
Walmart received a Better Business Bureau complaint from Steven **** regarding his recent contact. We thank you for the opportunity to address Mr. ****** concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart received Mr. ****** complaint, we reviewed his account and order history. On November 16, 2022, we processed a refund for Mr. ****** order. He should receive the money on his original payment method in 7-10 business days. As such, Walmart considers this matter closed.
Again, we thank Mr. **** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartCustomer Answer
Date: 11/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Steven ****Initial Complaint
Date:11/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/24 I placed delivery order *************** for $87.88. This was charged on my Cash Assistance credit card. The order was "delayed" so at 9:00pm I canceled. Walmart issued a credit of $7.63 back to my card on 10/27. I have chatted with them and got confirmation numbers but when I called my credit card services I was told that Walmart did not credit the entire $87.88 and I needed to call them. I tried this on several occasions and was told "by robo call" that I had been put in line and someone would call when my turn came up. I called at 9am both times and no one has called me back.Business Response
Date: 11/14/2022
Walmart received a Better Business Bureau complaint from*Ms. ***** ******** regarding her recent contact. We thank you for the opportunity to address Ms. ********' concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
After Walmart received Ms.* ********' complaint, we reviewed her account and order history.* There was an authorization hold and an authorization reversal on 10/24/2022. Each bank has their own limit for how long they hold the authorization hold. Authorization holds are usually released in 7-10 business days. As such, Walmart considers this matter closed.*
Again, we thank Ms.********* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
WalmartCustomer Answer
Date: 11/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:11/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My walmart.com accounts (both personal and business) were closed without clear explanation. I contacted customer service but wasn't able to resolve the issue.Business Response
Date: 12/02/2022
Walmart.com received a Better Business Bureau complaint from Mr. ***** ** on his recent order. I thank you for the opportunity to address Mr. **'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart.com received Mr. **'s complaint, I reviewed his account and order history. I sent this to specialized team for review, please see their response below.
"It looks like both the business and personal accounts were closed incorrectly for returns abuse by another team for returns abuse. After my review, it’s clear that no returns abuse is present, with extremely few returns compared to the number of orders they’ve placed.
The personal account has been reactivated, but I’m unable to activate the business account, it may be something the customer has to do on their side to have the account reactivated."
As such we consider this matter closed.
Again, we thank Mr. **'s for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
****** Walmart.comCustomer Answer
Date: 12/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** **Initial Complaint
Date:11/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a Straight talk iPhone 11 from walmart.com on 10/9/22 for my son's birthday. Order number *****. I chose to pay with Affirm (loan # *********). The phone cost $299.99 and the loan totals $346.04. The package arrived FedEx Ground on 10/12/22. The package was left on my porch and was partially opened. When I opened the package the phone box and charger were there. The plastic packaging from the phone and the paper pack for the phone were ripped open and in the box as well. The phone and Sim card however were not present. I called Walmart claims department on 10/12/22 to file the claim. I was told that the phone would be replaced, but because of the price it would have to be transferred to another department and they would contact me within 24-48 hrs. I did not receive any correspondence so on 10/14/22 I called the claims center again. I was then asked for the order number to search for my claim. I tried to access my walmart.com account for the order number, and learned my account had been removed. After a while I was finally able to get transferred to the team who was working on my claim. I was then told my account was removed for refund abuse and I would have to open a dispute with my financial institution.Business Response
Date: 11/11/2022
Walmart.com received a Better Business Bureau complaint from Ms. ******* ******* regarding her recent contact. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms. ******’s complaint, we reviewed her contact history. Per Ms. ******’s she did not receivedthe delivery on 10.12.22 at 12: 47 P.M. for the Straight Talk Apple iPhone 11, 64GB, Black- Prepaid Smartphone.
We have initiated a trace with FedEx and has confirmed this shipment has been delivered on 10.12.22 at 12: 47 P.M. At this time, Ms. ****** will need to dispute the charges with her financial institution.
This allows the financial institute to review the case. In addition to legal reporting, most financial institutions offer fraud protection to replace funds pending investigation. The bank will contact Walmart fraud team to request additional information, and we will work with them to investigate.
We contacted Ms. ******* on 11.10.22 and advise to dispute charges with her financial institution.Again, we thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******Customer Answer
Date: 11/22/2022
Complaint: ********
I am rejecting this response because: my account was closed due to refund abuse and this was not a fraudulent request. I was initially told that I would be getting a replacement for the stolen merchandise. I placed the order through the affirm payment plan and the refund must be issued from the seller.
Sincerely,
******* *******Business Response
Date: 11/29/2022
Walmart.com received ******* *******’s
rebuttal arising from her original Better Business Bureau complaint. We regret
that we were unable to provide a satisfactory resolution to her concern and
appreciate the additional feedback.
We have initiated a trace with FedEx and has confirmed this
shipment has been delivered on 10.12.22 at 12: 47 P.M. At this time, Ms.
******* will need to dispute the charges with her financial institution. This
allows the financial institute to review the case. In addition to legal
reporting, most financial institutions offer fraud protection to replace funds
pending investigation. The bank will contact Walmart fraud team to request
additional information, and we will work with them to investigate.
At this time, our response remains unchanged and Walmart.com considers this
matter closed. If either of you have any further questions or
comments, please feel free to contact us.Sincerely,
*******
Walmart.comInitial Complaint
Date:11/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a WalMart Visa Gift Card. The card doesn't work for purchases. When I try to check the balance, it says "card deprecated" on their website, WalMartGift.com. I've tried calling 1-866-633-9096 listed on the back of the card but I can't get in communication with a live rep because the automated system says "card number invalid" and hangs up on me.
I tried repeatedly to get more information from WalMart's main customer service team via email and via their phone number, 1-800-925-6278. Their representatives keep sending me in circles, transferring me to the "gift card team" who says "we can't help, I'll transfer you to the visa team", which in turn if the same automated system that won't let me proceed to a human without a "valid" card number. I've called in multiple times and have asked for a supervisor and they flat out refused to do so which was shocking.
It should not be this difficult to get in touch with customer service. I feel they're making it intentionally difficult in order to dissuade customers from accessing funds.Business Response
Date: 11/07/2022
Walmart.com received a Better Business Bureau complaint from Mr.
**** ****** regarding his recent contact. We thank you for the opportunity to
address Mr. ******’s concerns.After Walmart.com received Mr. ******’s complaint, we reviewed his account and
order history.
Mr. ******’s Walmart Visa Card has been deprecated and he is not able to use. Our
executive escalations team had reach out to Mr. ****** and currently assisting
with the issue.We contacted Mr. ****** on 11.07.22 and let him know that the
executive escalations team has contacted the store for a resolution.Again, we thank Mr. ****** for his feedback and comments. If
either of you has any further questions or comments, please feel free to
contact us.Sincerely,
*******Initial Complaint
Date:11/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Walmart's failure to redeem manufacturers coupons. Current coupon policy if the coupon does not scan they do not recognize it or accept it or redeem it. I don't have this issue with any other store. I've reviewed Walmart's coupon policy with the local store management and it clearly states if the coupon doesn't scan they will not accept . I correspond with a few manufacturers with their coupons they stated that the store is not going through their gems and process by adding their products barcode into the system. My local grocer doesn't seem to have that issue so I guess the solution would be to not shop at Walmart take my business local. I've been using coupons at Walmart for the past 20 plus years without any issue this seems to be a sudden problem. The policy that I looked at with the store manager was from May of 2020. I know this complaint may sound like a petty coupon penny pinching issue but I actually save a lot of money using coupons I don't think it's in the customer's best interest to trade with the business that doesn't recognize manufacturer's coupons.. I feel this is a bad policy at a time when people appreciate the little extra buying power you get with a coupon. . I would appreciate the opportunity to speak with the corporate about this policy. Thank you in advance for your help with this matter sincerely ******* *****Business Response
Date: 11/16/2022
Walmart.com received a Better Business Bureau complaint from Mr. ******* ***** regarding his recent contact. We thank you for the opportunity to address Mr. *****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr. *****’s complaint, we reviewed his contact history. Mr. ***** attempted to use a coupon at the store but failed to scan and apply to his purchase. Upon review, our representative issued a new promo code ********** as a replacement.
We had reached out to Mr. ***** on 11.16.22 if he needs further assistance.
Again, we thank Mr. ***** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
Walmart.com
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