Complaints
This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13,838 total complaints in the last 3 years.
- 5,651 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for my latest month of Walmart+ membership on 10/8/22, and Walmart canceled it on 10/21/22. Although I paid for a full month of service that I did not receive, I've not been issued a refund. I have requested reimbursement for the amount I am owed by Walmart 4 times. Walmart even sent me an email stating that I can use my Walmart+ services until 11/8/22; however, this is clearly a lie, since Walmart closed down my account. Walmart also approved two returns and sent me prepaid labels. I returned these two items, which were successfully delivered to Walmart, at which point Walmart accepted the packages from Fedex. However, Walmart has not provided me a refund for any of those items and, when I called in, I was told that Walmart cannot process the refund because they’ve closed down my account. This is illegal. Walmart approved the return, provided the return label, accepted the package from Fedex upon return delivery, and now refuses to refund me my money. Here are the two order numbers: *************** ********* **************** (Toddler Uniform Pull-on Pants). Lastly, I am contesting the shutting down of my account to begin with. I have not violated any return terms and conditions. On a recorded line, one of Walmart's team members confirmed that no return violations had occurred on my account. This is the second time Walmart has frozen my account for “return violations." The first time, I had never even returned a single item. When I escalated the matter, I was informed that it was a computer-generated security check and, because I live at the same address as someone who was flagged in Walmart’s system, the system canceled my order. At that point in time, the Walmart team recognized that I should not be punished for another person’s case, so they reinstated my account. I have this exchange in writing. As you can see upon review of my account, my returns are not frequent, particularly when compared to the volume of items I purchase from Walmart.
Business Response
Date: 11/14/2022
Walmart.com received a Better Business Bureau complaint from Mr. *** **** on his recent order. I thank you for the opportunity to address Mr. ****'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart.com received Mr. ****'s complaint, I reviewed his account and order history. This was sent over to a specialized team for review. They found no reson the account should be closed so they have reopened Mr. ****'s walmart.com account.
As such we consider this matter closed.
Again, we thank Mr. ****'s for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
****** Walmart.comCustomer Answer
Date: 11/15/2022
Complaint: ********
I am rejecting this response because:Only part of my complaint was addressed. I still have not been refunded for the two orders that I returned before my account was closed, as detailed in my original complaint. Here is the order detail again for easy reference: *************** ********* **************** (Toddler Uniform Pull-on Pants). In addition, I have not received a refund for my Walmart+ subscription for the duration of time that I was unable to use my account while Walmart sorted this issue out (also as detailed in my original complaint). I will note that this is the second time this has automatically happened, so I hope that whatever automated trigger is closing my account has been corrected.
Sincerely,
****** KInitial Complaint
Date:10/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date: 10/27/2022
I could not log onto my Walmart.com account. The login would not accept my password. The other option is a call back with a texted validation number. The phone number posted for the call back is a land line and cannot receive texts. I called Walmart customer service to change my number to my cell (************) so I could receive texts and the person could not help me. I then tried the chat for help. The chat solution was I had to log on and it gave me instruction on how to change the number. I called Walmart customer service again and the person at least understood the problem and tried their best to help and when she couldn't she tried to transfer me to the supervisor and the call was disconnected.
It's unbelievable to me that Walmart has no method to assist in one's logon problem's!
We use Walmart.com often including their pickup for our groceries each week and as senior citizens it has become almost a necessity. For us not to be able to use Walmart.com simply because we can't log on to our account is absurd! If Walmart sees fit to not help us with our problem I guess our only solution is to stop using Walmart.com which would be a hardship on us. I hope that's not the only solution Walmart has to offer.Business Response
Date: 11/07/2022
Walmart.com received a Better Business Bureau complaint from Mr. ****** ********* regarding his recent contact. We thank you for the opportunity to address Ms. *********’s concerns.
After Walmart.com received Mr. *********’s complaint, we reviewed his account and order history.
Mr. ********* contacted Walmart customer service on October 27, 2022, due to not able to access his Walmart account. Due to security, Walmart sends verification code to the phone number associated with the Walmart account. However, this technology does not work on a landline.We contacted Mr. ********* on 11.07.22 and learned that he was able to log in to his Walmart account by changing his phone number.
Again, we thank Mr. ********* for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******Business Response
Date: 11/11/2022
Walmart.com received a Better Business Bureau complaint from ****** ********* regarding his recent contact. We thank you for the opportunity to address Mr. *********'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart.com received Mr. *********'s complaint, we reviewed his account and order history. We do appreciate Mr. *********'s taking the time to share their experience. We have previously advised Mr. *********'s that his feedback is important and that our team is focused not only on providing the best customer resolution but also learning ways that the company can get better. At this time, our response remains unchanged and
Walmart.com considers this matter closed.
We thank Mr. *********’s feedback and comments If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
Walmart.com Executive EscalationsCustomer Answer
Date: 11/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *********Initial Complaint
Date:10/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Walmart has been giving me the runaround regarding the following incident and I need my new $100 code ASAP:
I used this code on an order that Walmart mishandled. The large portion of the order was supposed to be delivered on 10/19 2022. Not only was it NOT delivered as promised on that date, the status changed from "Preparing" to "Delayed, wait for updates" But the status didn't update on the 19th later that night nor was it delivered or updated the NEXT day on 20th.
The night of the 20th after 11pm on the second day the delayed order wasn't delivered I contacted Walmart.com over the phone and spoke with several people the last rep being, Khan, who transferred me to a supervisor named Alam.
I told Alam that the delayed order was STUCK and would most likely have to be cancelled but that I needed him to make sure that a NEW $100 credit code for this mishandled order would be regenerated if I had to cancel the next day if the the delayed portion hadn't updated.
He told me to call in on 10/21 if/when the second part of the order had been delivered (he said he contacted Fedex and told them to return to sender but that there was only a 50/50 chance that would work) and I could cancel the delayed part and get another CODE generated.
I did as instructed after the 2nd part of the order had been unduly delivered, canceled the delayed portion and scheduled a return for the package.
After following instructions, I called to speak with a supervisor to get a NEW unexpired code for $100 credit and was given the ultimate runaround. I was transferred to department to department, disconnected, lied to -- 3 hours on the phone on 10/21st and I got a second supervisor who said I'd be email a new code within 48hours.
The problem is I've been promised things, like "notes were written and incidents were filed" only to call back and there supposedly be NO record of the notes or incidents.
All I need is a new $100 code generated for my CANCELLED order. I wouldn't have cancelledBusiness Response
Date: 11/04/2022
Walmart.com received a Better Business Bureau complaint from Ms. ****** *** ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms. *****’s complaint, we reviewed her contact history. Our executive escalations team had reached out to Ms. ***** on 11.01.22 regarding order# **************** but have not received a reply.
Again, we thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
Walmart.comBusiness Response
Date: 11/14/2022
Walmart.com received *** ****’’s rebuttal arising from his original Better
Business Bureau complaint. We regret that we are not able to provide a satisfactory
resolution for order#****************.
After Walmart.com received Ms.
****’s complaint, we reviewed his contact history. Ms. ***** agreed to receive a gift card in the amount
of $105 from the executive escalations team. This includes the previous promo
code as well as a small balance that was not included in the refund of
the Sewing Thread Kit Bobbins and Sewing Thread with Bobbin Case Soft
Measuring Tapes Assorted Colors - 50 Pieces 2 Bobbin Box from this order.Walmart's response remains
unchanged, and this matter is considered closed. If either of you have any
further questions or comments, please feel free to contact us.
Sincerely,
*******
Walmart.comCustomer Answer
Date: 11/15/2022
Better Business Bureau:
To clarify only AFTER my last response did I receive an email with a gift card code. I am NOW able to accept Walmart's resolution.
Sincerely,
*** *****Initial Complaint
Date:10/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a black stone griddle from Walmart on a close out deal, they sent me a table and chair set. I’ve tried 5 times to resolve the issue with Walmart and they have failed to provide a satisfactory resolution to the issueBusiness Response
Date: 11/09/2022
Walmart.com received a Better Business Bureau complaint from Ms. *** ****** and Mr. ***** ***** regarding her recent contact. We thank you for the opportunity to address Ms. ******’s concerns.
After Walmart.com received Ms. ******’s complaint, we reviewed her account and order history. Ms. ****** placed order# **************** for a Black Stone Griddle but received a table and a chair set. Upon review, the item was picked up and waiting for refund.
We had reached out to Ms. ******’s on 11.09.22 and issued a refund for $197.00 and an electronic gift card for $50.00 to apply to the next order.
Again, we thank Ms. ****** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
Customer Answer
Date: 11/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:10/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need a return on an item that was promised to me. The order #**************** has yet to be received, and I am getting upset. Because of how I bought the item, refunds are going to be difficult for me. I just want my item.Business Response
Date: 11/06/2022
Walmart received a Better Business Bureau complaint from ***** ****** regarding his recent contact. We thank you for the opportunity to address Mr. ******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart received Mr. ******’s complaint, we reviewed his account and order history. The item has been out of stock so we are currently working to get the item for Mr. ******. As soon as we have more information we will respond directly to Mr. ******. As such, Walmart considers this matter closed.
Again, we thank Mr. ****** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartInitial Complaint
Date:10/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is ridiculous. I am a mother of 6 kids and order online very often as I don't drive. I had so many problems with the ordering online for years. Local store make so many problems, bad replacements, not all stuff I ordered is delivered, brings bad quality stuff. I have pics and even delivery persons apologize for things which store had to deliver with them but didn't give!! Some time ago because they had problems with the delivery- even their own manager was delivering groceries byself!! Now my account is closed because of what*** I am complaining about bad stuff they are bringing*** I will sue them for all problems this store made to our family!!!! Open my account again!!!!Business Response
Date: 11/09/2022
Walmart received a Better Business Bureau complaint from Ms. **** *** ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart received Ms. *****’s complaint, we reviewed her account and order history. Our Account Review Team has reopened Ms. *****'s account as a one-time courtesy. She should be able to place orders again at this time. As such, Walmart considers this matter closed.
Again, we thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartBusiness Response
Date: 11/23/2022
Walmart received **** *** *****’s rebuttal arising from her original Better Business Bureau complaint. We appreciate the time she has taken to provide us with her feedback and comments.*
*
After Walmart received Ms.******’s complaint, we reviewed her account and order history.*Our Account Review Team has reopened Ms. *****'s account as a one-time courtesy, but the account will still be monitored for returns. She should be able to place orders again at this time. As such, Walmart considers this matter closed.*
Again, we thank Ms. ******for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
WalmartInitial Complaint
Date:10/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spent MONTHS calling back-and-forth EVERY FEW DAYS. After being TOLD I'd be refunded for an order (Order#**************) that I did not receive. And that the seller was being reported for not providing me with a refund or replacement.
Only to be told MONTHS LATER, by a manager. That the employees that I have been speaking with kept lying to me about my refund being issued and that it should only take a few days to receive because they don't want to upset the customer? (They also lied to me every time that I called in. And said that the issue was being escalated. And that someone would reach out to me. But NO ONE EVER did!) The MOST OUTRAGEOUS thing I've ever heard in my life! When dealing with customer service at a business.
Common sense SHOULD tell ANYONE that LYING to a customer. ESPECIALLY about something as serious as being REFUNDED for a HIGH VALUED. IS NOT ONLY WRONG! BUT DOESN'T make ANY SENSE. And IS going to make them even MORE UPSET. Then they already are!
To make matters WORSE. This item was purchased through a Affirm.
(loan ID: *********) So they're still expecting me to pay for something I DON'T even have! That same manager, told me to file a dispute with them. But Affirm told me that Walmart is who I'm supposed to be disputing the order with. Because that's who I ordered it from. Which makes sense! I didn't order it from my Affirm!
There site is just a method for payment!
Walmart has way too much money to be treating someone like this! BEYOND DISGUSTING! And all calls are recorded when you call in to them. So no one can say that I'm lying in my review!
I NEED TO BE REFUNDED. LIKE I WAS TOLD I WOULD BE! ??
PS,
All communications regarding this dispute was via phone. So there is no documentation for me to upload. But again, all calls are recorded. So everything is technically documented.Business Response
Date: 11/10/2022
Walmart.com received a Better Business Bureau complaint from Ms. ******* ******’s regarding her recent contact. We thank you for the opportunity to address Ms. *****’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms. ******’s complaint, we reviewed her contact history. Per Ms. ******’s she did not receive order ************** for the Electric scooter. We have initiated a trace with FedEx and has confirmed this shipment has been delivered on 05.07.2022 with the tracking number: ************. For this reason, Ms. *****’s will have to contact her bank to dispute the charges.
This allows the financial institute to review your case. In addition to legal reporting, most financial institutions offer fraud protection to replace funds pending investigation. The bank will contact Walmart fraud team to request additional information, and we will work with them to investigate.
We contacted Ms. ****** on 11.10.22 and advised we have contacted the store manager to resolve the issue.Again, we thank Ms. ****** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
Walmart.comCustomer Answer
Date: 11/14/2022
Complaint: ********
I am rejecting this response because:It blatantly ignored everything that I stated in my complaint!
Regards,
******* ******Initial Complaint
Date:10/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for 15 items of the same supplement. Walmart.com website had a glitch that didn't let me return the items! It was generating a return label for one item at the item. I called Walmart.com and spoke to a supervisor (Latoya) who claimed that I needed to generate 15 labels in order to return them!
Order # ****************
Order # ****************Business Response
Date: 11/10/2022
Walmart.com received a Better Business Bureau complaint from Mr. ***** ******** regarding his recent contact. We thank you for the opportunity to address Mr. ********’s concerns.
After Walmart.com received Mr. ********’s complaint, we reviewed his account and order history. Mr. ********’s placed orders# **************** and **************** with the Market Place seller, The Vitamin Shoppe. On October 21, 2022. But was having difficulty processing the return online.
We can confirm the items can be returned until 01.31.22, We contacted Mr. ******** on 11.10.21 and advised that other options are available to process the return at Walmart.com. Mr. ******** states the items were opened and decided to keep it.
Again, we thank Mr. ******** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******Customer Answer
Date: 11/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:10/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order # ****************. Groceries delivered 10/22/22. Several items missing. I have called twice now and have been told I would receive a refund and an email confirmation of the refund. Both times I have received nothing and have seen no refund. I paid for these items and they were not received and I should have already received my refund after two promises that I would. Give me my money back. This is Walmart's error, not mine, stop making ME suffer for it.Business Response
Date: 11/06/2022
Walmart received a Better Business Bureau complaint from*Ms. ****** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
After Walmart received Ms.********’s complaint, we reviewed her account and order history.*On October 22, 2022, Ms. ******* was refunded $12.37 and on October 27, 2022, she was refunded $26.99. As such, Walmart considers this matter closed.*
Again, we thank Ms.*********for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
WalmartInitial Complaint
Date:10/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Walmart is holding my funds and not issuing a refund back to my United Health OTC Card. An online order was placed back on October 1, 2022 in the amount of $225. Walmart has cancelled the order for unknown reason and since have held my money. I have contacted Walmart several times during this month and they keep saying that there is an arrow in their system due to which they can't process this refund back to my OTC Card. I would like to get a $225 refund back to my OTC as soon as possible.
Walmart order # ***************.Business Response
Date: 11/11/2022
Walmart received a Better Business Bureau complaint from*Ms. ******* ********* regarding her recent contact. We thank you for the opportunity to address Ms. *********'s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
After Walmart received Ms.**********’s complaint, we reviewed her account and order history.*We are working with Solutran to get the refund processed. The refund should go back onto the card within 7-14 business days. As such, Walmart considers this matter closed.*
Again, we thank Ms. **********for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
Walmart
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