Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

  
• 

  Walmart

  10420 Walmart Dr Hagerstown, MD 21740

• 

  Wal-Mart Stores, Inc.

  1238 Putty Hill Ave Ste 5 Towson, MD 21286-5878

• 

  Wal-Mart Stores, Inc.

  130 Carroll Island Rd Middle River, MD 21220-2208

• 

  Wal-Mart Stores, Inc.

  2320 Hanover Pike Hampstead, MD 21074-1151

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a perfume on Oct 10th that was supposed to arrive fairly quickly. It's been 16 days and the order *************** has not even shipped. When I first attempted to cancel the order, the seller added a tracking number but I pulled up the tracking number and see that it was just the label being created. I'm attempting to get the order canceled and money refunded, but the rep (********) ended the chat because I could not figure out what the billing address. I paid via Paypal. Now I'm filing a complaint to get my money back. Reps shouldn't just end the chat because they don't feel like assisting. There should be other ways to verify my order. I'm already logged into my account.

  

  Business Response

  Date: 11/07/2022

  Walmart received a Better Business Bureau complaint from*Ms. ******* ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****' concerns and appreciate the time she has taken to provide us with her feedback and comments.*
  *
  After Walmart received Ms.******' complaint, we reviewed her account and order history.*On November 2, 2022, Ms. ***** was refunded for her order. As such, Walmart considers this matter closed.*
  
  Again, we thank Ms.****** *for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
  *
  Sincerely,**
  *******
  Walmart

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/26/2022 I bought a Nintendo Switch on a black friday deal on walmart.com for $299.99+tax ($336 total).
  It never came and after many calls promising that it would be shipped soon and the app saying the order was delayed, I ended up having to buy another game for more at another store to get it in time for christmas. I never recieved the game. Fast forward to months of calling walmart and being told that they would refund my money or that a supervisor would call me back, I still had no refund or game in the mail. I could never get someone that spoke great english so I felt that they had a hard time understanding my problem. Finally in the summer, someone understood and transferred me to the billing department. This person spoke english and informed me that I need to speak to my bank. The bank declined my complaint because it had been longer than the 90 days allowed for a dispute. It has almost been a year and I still have not had any resolution. Walmart will not do anything to help me and I do not know where to turn, $336 is a lot of money to throw away. The Walmart order # is **************. I would like a refund or the game system.

  

  Business Response

  Date: 11/07/2022

  Walmart.com received a
  Better Business Bureau complaint from Ms. ****** **** regarding her recent
  contact. We thank you for the opportunity to address Ms. ****s’s concerns and
  appreciate the time she has taken to provide us with her feedback and
  comments. 
   
  After Walmart.com received
  Ms. ****’s complaint, we reviewed her contact history. Ms. **** placed order##
  ************* on November 26, 2022. Upon review, the order canceled and was not
  charged. However, the bank’s authorization hold reversal failed on 12.21.21. Ms.
  **** was advised to contact her financial institution on July 29, 2022 to
  contact her financial institution to report the failed authorization hold to her
  account.

  Any time an order is placed,
  an authorization hold is placed on the method of payment for the order total.
  This hold is not an actual charge - it just confirms that there are funds
  available to complete your purchase. Walmart does not control the actual removal
  of the hold on your account/card. 
  
  Authorization hold
  $318.44 
  
  *********** ******* ************ 
  
  ********** * ***** ** 
  
  We contacted Ms. **** on
  11.01.22 and advised to contact her bank. 
  

  Again, we thank Ms. **** for
  her feedback and comments. If either of you has any further questions or
  comments, please feel free to contact us.
  
  Sincerely, 
  
  ******* 
  Walmart.com

  
  

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order the **coo 4-piece outdoor indoor patio conversation set with cushions b**ck/beige FOR 443.23. When I received the order it was missing the back of the chairs and the screws to put the product together. my order number is **************** order sept 24, 2022. I have saved all the emails from Walmart showing that I have being in communication with Walmart with no help. I keep getting told that I will received a return **bel in 48 to 72 hours which I have never received.

  

  Business Response

  Date: 11/04/2022

  Walmart received a BBB comp**int from Ms. ** ***** ******** regarding her recent order. We thank you for the opportunity to address Ms. ********'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After we received the ********’s comp**int, we reviewed her Walmart account and order history. ********’s order was from Homall, a third-party Walmart Marketp**ce Seller. Per Walmart's Terms of Use, by purchasing a product from any of our Marketp**ce Retailers, you acknowledge that all Walmart Marketp**ce orders will be fulfilled by the third party Marketp**ce Retailer and not Walmart. The Marketp**ce Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service re**ted to your Walmart Marketp**ce order. Products purchased from a Marketp**ce Retailer can only be returned to that Marketp**ce Retailer in accordance with its return policy. Each Marketp**ce Retailer’s shipping information, return policy, customer service information, and Marketp**ce Privacy Policy can be found on that Marketp**ce Retailer’s Seller Information page. For other terms that apply to Walmart Marketp**ce, including important notices and disclosures, see About Marketp**ce.
  
  When customers order products from a Marketp**ce Seller, the Seller manages and supports the order, including the product description, shipping, customer service, exchanges, and returns. Walmart provides information for each seller, such as contact information and return policies on the product details page and throughout the purchasing process.
  
  We have tried to contact Ms. ******** via phone and email to request more information. 
  
  Again, we thank Ms. ******** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at 855-559-5603 between the hours of 8am – 5pm, Pacific Time.
  
  Sincerely,
  *******
  Walmart

  Customer Answer

  Date: 11/04/2022

  
  
  Comp**int: ********
  
  
  
  I am rejecting this response because: I have sent the requested Pics they request when I started at chat with them about the problem  and have no phone record of any calls being made. 
  
  
  
  Sincerely,
  
  
  
  ** ***** ********

  

  Business Response

  Date: 11/04/2022

  Walmart received ** ***** ********’s rebuttal arising from her original Better Business Bureau comp**int. We regret that we were unable to provide a satisfactory resolution to her c**im and appreciate the additional feedback. Since Ms. ******** has stated that she is getting an attorney we are unable to assist any further. At this time, our response remains unchanged, and Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  ******* 
  Walmart

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed an order on Walmart.com to be delivered to my residence on AUGUST 17, 2022.
  The ORDER NO #****************.
  The order was subsequently cancelled, as the product was NOT delivered. I was still charged $70.84, and it is on the statement from the credit card on 08/18/22.
  I had placed another order for $11.30, which was received by me. It was on my statement on 08/26/2022
  As the order was cancelled, I called customer service, and wanted to know about the refund. I spoke to ******. He mentioned an oversight and he would process the refund as soon I finished talking to me. I believed him. The refund NEVER came/ credited to my credit card.
  I called again after 2 weeks and spoke to MS. ****. I was given same answer and the matter would be taken up in an EXPEDITED matter and someone call me. I never received any phone call or email.
  So, I called again today ( 10/25/22 ) and spoke to Ms. *****. She started telling the same answer that others have told me. I told her " I do not trust you " and it appears that fraudulent activity is going on. I wanted to speak to a SUPERVISOR, but he/she did not come and after waiting for more than 30 minutes, the line was disconnected.

  

  Business Response

  Date: 11/08/2022

  
  Walmart.com received a Better Business Bureau complaint from D N ******* regarding their recent contact. We thank you for the opportunity to address D N *******s concerns and appreciate the time they had taken to provide us.
  
  After Walmart.com received D N *******, we reviewed the account and order history. An authorization hold was placed for order#***************, and was charged a total of $11.30.
  ************* ***** ******
  *********** ******* ************
  ********** * ***** **
  
  ******* ******
  *********** ******* ************
  ********** * ***** **
  
  Walmart does not control the actual removal of the hold on a customer’s account/card.
  If the order is canceled, the bank should have removed the authorization hold. The timing of this removal varies by financial institution and can be impacted by the day of the week depending on your bank’s policy. 
  
  We had reached out to D N ******* on 11.08.22 and provided the authorization hold transaction number.
  
  Again, we thank D N ******* for the feedback and comments. If either of you has any further questions or comments, please feel free to contact us. 
  
  Sincerely, 
  *******
  Walmart.com 

  Customer Answer

  Date: 11/11/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  D N *******

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order# ************** was returned but never received a full refund. Spoke to multiple reps who said I would get a full refund but never did. Its been months since all items from this order was returned and still not fully refunded.

  

  Business Response

  Date: 11/09/2022

   
  Walmart.com received a Better Business Bureau complaint from *** *** regarding his
  recent contact. We thank you for the opportunity to address Mr. ***'s concerns
  and appreciate the time they have taken to provide us with his feedback and comments.
  
  After Walmart.com received Mr. ***'s complaint, we reviewed
  their account and order history. We do appreciate Mr. *** taking the time to
  share their experience. Our team is focused not only on providing the best
  cus***er resolution but also learning ways that the company can get better. A $ 30.00 electronic gift card was issued in lieu of the refund
  for order#***********.
  
  We thank Mr. *** ­­for his feedback and comments. If either
  of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,

  *******

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Òn 10-08-22 I returned a recliner to Walmart in Connersville indiana. There was a problem with the computer system when they tried to refund, it kept saying my refund was zero dollars. They tried to help by calling Walmart.com. the online workers assured us I would receive an email and refund within 24 to 48 hours. I felt confident in leaving the recliner at the store and that I would receive me $177 soon. I was very mistaken. On 10-11 my husband and I decided that it was time to call Walmart to see why we'd gotten no email or refund. On the call we were told we needed to go back to Walmart on person and find the manager and get their information bc it was in the original return request done days earlier.. so we had to drive an hour to the Walmart and of course the same Pele were not working. It took nearly 2 hours to get the right people to talk to the online associates and get the information straight, witch I never should've had to do! I was then told I would receive a shipping label (by the online worker) I had to remind her that Walmart already had my recliner, which is why I'm frustrated. She then says ok, I'll issue your refund in 24-48 hours, your bank will get it within 10 days. I have now waited my 10 business days and call again to be told it wasn't finalized and they're escalating it with the back office. I was told I'll get an email on 24 to 48 hours. I just want my refund. I have called them more times than I can count, I do not trust at this point I'll ever get my refund.

  

  Business Response

  Date: 11/01/2022

  Walmart.com received a Better Business Bureau complaint from Ms. ******* *********** regarding her recent contact. We thank you for the opportunity to address Ms. ***********’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  

  After Walmart.com received Ms. ***********’s complaint, we reviewed her contact history. Ms. *********** visited a Walmart store to return order# ***************. Ms. *********** was advised she will receive a refund within 48 hours. Upon review, a refund was processed on 10.11.22 for $177.61.
  

  We had reached out to Ms. *********** on 11.01.22 if she needs further assistance. 
  

  Again, we thank Ms. *********** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  

  Sincerely,
  *******
  Walmart.com

  Customer Answer

  Date: 11/01/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have spoken with several walmart associates over the phone regarding the fact that my refund was never finalized. The funds were never entered into my account and walmart can see that. I have begged then to even send me a refund with a store credit if necessary and no one will help.  This is a lot of money for me and I need it returned to me
  
  
  
  Sincerely,
  
  
  
  ******* ***********

  

  Business Response

  Date: 11/08/2022

  Walmart.com received Ms. ******* *********** rebuttal arising from her
  original Better Business Bureau complaint. We regret that we were unable to
  provide a satisfactory resolution to her concern and appreciate her additional
  feedback.
  

  A refund was processed
  on 10.11.22 for $177.61. Ms. *********** should contact her financial
  institution if she has not received the refund.
  At this time, our response remains unchanged and Walmart.com
  considers this matter closed.
  

  If either of you have any further questions or comments,
  please feel free to contact us.
  

  Sincerely,
  *******
  Walmart.com

• Initial Complaint

  Date:10/26/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a Walmart + member. I would order delivery for my groceries. On multiple occasions, my order had missing items or incorrect items. I've afforded to return the items that I received incorrect for my items that I have ordered. Eventually they closed my account without warning due to return violations but it wasn't my fault that items were missing or expired.

  

  Business Response

  Date: 11/08/2022

  Walmart.com received Ms. ******-*****’s complaint and has reviewed her contact and account history.
  

  Ms. ******-*****’s account was deactivated due to return violations policy. After careful review of the account with the email address ***************@yahoo.com, we have untagged and reopened the account.
  

  We have reached out to Mr. ******-***** on 11.08.2022 and provided the information.
  

  Again, we thank Ms. ******-***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  

  Sincerely,
  *******
  

  
  

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a tv online for store pickup on Nov5th,2021 order number *************. Upon arriving at the store to pick the tv up the sale associate tried to load the tv into the car and dropped it. At this point I was very concern that I would have problems with the tv. Contacted customer service and advised them what had happened. They made of a note of the incident and told me that if I have any issue with the tv they will refund me or replace the tv. It started off with just lines on the side of the screen now it won't turn on. Walmart refunded me half of my money wihen the incident occurred. Now that the tv will not turn on I called Walmart to see if they would hold there promise and issue the rest of the money or replace the tv they will not., They have disconnected the call on me 13 times and I have spoke to 3 different supervisor that stated they will authorize for a egift card be sent to me via email and its not there The level of unprofessionalism that I have gotten form Walmart is horrible. All I want is for them to refund me the difference of 97.03 to a egift card so I can put that toward purchasing another tv. I also have tried to reach out to manufacturers and they stated they will not be responsibile for the tv because a walmart associate drop. Can you please assist me with this matter?

  

  Business Response

  Date: 11/04/2022

  Walmart.com received a Better Business Bureau complaint from Ms. ********** ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****’s concerns.
  

  After Walmart.com received Ms. *****’s complaint, we reviewed her account and order history. Ms. ***** purchased order# ************* for TCL 55" 4K UHD HDR Smart Roku TV - 55S21 on 12.06.2021. We confirmed the return period ended on 12.06.2121 and no longer eligible for return or replacement. This return period provides consumers time to review the product, confirm imperfections, and validate the item is as expected. Concerns discovered after the initial return period are considered manufacturing defects. Most products provide a warranty through the manufacturer to cover these defects. 
  

  We had reached out to Ms. ***** on 11.04.22 and let her know we will not be able to process a refund or replacement due to the age of the item.
  
  Again, we thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.

  Sincerely,

  *******

  

  Business Response

  Date: 11/14/2022

  
  Walmart.com received ********** *****’s
  rebuttal arising from his original Better Business Bureau complaint. We regret
  that we are not able to provide a satisfactory resolution.
  

  After Walmart.com received Ms.
  *****’s complaint, we reviewed his contact history. Ms. ***** purchased
  order# ************* for TCL 55" 4K UHD HDR Smart Roku TV - 55S21 on
  12.06.2021. We confirmed the return period ended on 12.06.2121 and no longer
  eligible for return or replacement. This return period provides consumers time
  to review the product, confirm imperfections, and validate the item is as
  expected. Concerns discovered after the initial return period are considered
  manufacturing defects. Most products provide a warranty through the
  manufacturer to cover these defects. 
  

  Walmart's response remains
  unchanged, and this matter is considered closed. If either of you have any
  further questions or comments, please feel free to contact us.
  

  Sincerely,
  
  *******
  Walmart.com

  Customer Answer

  Date: 11/14/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Walmart is aware the associate dropped the TV. At this point I would to speak to someone personally from Corporate Office. My telephone number is **********.
  
  
  
  Sincerely,
  
  
  
  ********** *****

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order from Walmart.com order #*************** they delivered the wrong product. It was suppose to be a pallet of water , it was in sale originally priced at $1,015.06, when I received the they only sent 1 small box with about 6 open water bottles. I reached out to Walmart support and they weren’t able to fix it, I requested a supervisor and they said they didn’t have anyone available. They offered a call back , no one called back. I tried again , once again they said no one was available so a manager would call me back . A regular agent called me back and said they couldn’t help me .

  

  Business Response

  Date: 11/08/2022

  Walmart.com received a Better Business
  Bureau complaint from Mr. **** ******* regarding his recent contact. We thank
  you for the opportunity to address *******’s concerns and appreciate the time he
  has taken to provide us with his feedback and comments. After Walmart.com received Mr. *******'s
  complaint, we reviewed his contact history. Mr. ******* placed order# *************** for a Crystal Geyser Natural Alpine Spring
  Water, 16.9 Oz Bottle, 24/Case, 84 Cases/Pallet and purchased it at $17.37.
   The correct price for the 24-Case-84-Cases-Pallet
  is $1,087.57.

  **********************************************************************************************************************
  

  Walmart us aware that errors will occur from
  time to time, and while they are never an experience that Walmart wanted to provide,
  by placing an order on Walmart.com you agree to abide by our Terms of Use which
  outline that we do not honor price errors. If the product is not as described, the
  sole remedy is to return it in unused condition (excluding products that are
  not eligible for return), in accordance with Walmart’s return policy.
  

  Walmart reserves the right to cancel
  any orders containing pricing or availability errors, with no further
  obligations to the customers, even after the receipt of an order confirmation
  or shipping notice from Walmart.
  

  Again, we thank Mr. ******* for his
  feedback and comments. If either of you has any further questions or comments,
  please feel free to contact us.
  

  Sincerely,
  *******
  Walmart.com

  
  

  

  Business Response

  Date: 11/15/2022

  
  Walmart.com received Mr. **** *******’s rebuttal arising from his original Better Business Bureau complaint. We regret that we are not able to provide a satisfactory resolution.

  After Walmart.com received Mr. *******'s complaint, we reviewed his contact history. In accordance with our terms of use. The item was listed with the incorrect price and description.
  

  Walmart's response remains unchanged, and this matter is considered closed. If either of you have any further questions or comments, please feel free to contact us.
  

  Sincerely,
  
  *******
  Walmart.com

  Customer Answer

  Date: 11/16/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they have made no offer to fix their issue. There no credit offered of any sort to remedy the situation. I would like Walmart to offer some sort of credit due to the hardship 
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:10/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello on Wed, Aug 10 I ordered $915.49 worth of things on Walmart. I got a notification on Aug 12th saying that my items would arrive and nothing came, I then contacted Walmart's support telling them that nothing has arrived and they told me to wait 2 days. I waited 2 days and since nothing arrived I got a refund, HOWEVER they only refunded $420.95 and then deactivated my account so that I couldn't talk to an agent of theres about it. I would like the remaining amount of $915.49 refunded to my card. My order number was **************** and my email is **************@gmail.com

  

  Business Response

  Date: 11/03/2022

  Walmart.com received a Better Business
  Bureau complaint from Mr. ***** **** regarding his Walmart account. We thank
  you for the opportunity to address Mr. ****'s concerns and appreciate the time
  he has taken to provide us with his feedback and comments.
  

  After Walmart.com received Mr. ****'s
  complaint, we reviewed his account and order history. The customer has claims
  of lost items and Walmart has refunded back to the original form of payment.
  Per Mr. ****, he did not receive the delivery for order# **************** with
  the tracking number:
  ************. We have initiated a trace with FedEx and has confirmed this
  shipment has been delivered on August 11, 2022 at 12:40 PM local time.  For this reason, we refer that individual
  back to their financial institution to report fraud activities. In addition to
  legal reporting, most financial institutions offer fraud protection to replace
  funds pending investigation.
  

  In addition, we are unable to process any replacement, refund, or adjustments and will not accept
  any future online orders on this account due to violation of Walmart's Terms of
  Use with respect to our returns service.
  

  The terms and policy and be reviewed here:
  https://help.walmart.com/app/answers/detail/a_id/3228/kw/returns%20abuse#R1.
  

  We had reached out to Mr. **** on
  11.03.22 and advised to dispute the charges.
  

  Again, we thank Mr. **** for his
  feedback and comments. If either of you has any further questions or comments,
  please feel free to contact us.  
  

  Sincerely,
  *******
  Walmart.com