Complaints
This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13,832 total complaints in the last 3 years.
- 5,665 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ored a cell phone on Walmart's web page.
" Sep 03, 2022 order Order# ****************
Google Pixel 5 128GB+8GB Dual SIM Factory Unlocked 6 in 5G Phone Sorta Sage -Qty 1 - SIM Factory Unlocked 6 in 5G Phone Sorta Sage
Qty 1 -$462.60 - Return eligible until Oct 10 "
Walmart wouldn't take the phone back because they said it was sold BY MARKET PLACE.
I sent the SELLER 2 messages thru Walmarts " Contact seller to ask about your order " on the order page. They have not replied.
I'm 73 and live in a Group Home, I'm only allowed to keep $70.00of my S.S. for personnel use the rest goes to pay part of the cost of me living here:. So, $462.60 is a lot of money to me .
I've tried to buy service to this phone but I can't but either national service I want. When you go to buy a service on line you have to enter the IMEI No.but when I enter the IMEI No. 355660115316343 into AT&T and Version they both tell " Your device is not compatible with _______ network."
I have bought a prepaid card from AT&T but that wouldn't work either. I called AT&T and they said they don't provide service to the phone.
Can you help.
You will find info at:
https://www.walmart.com/orders/***************
https://www.walmart.com/ip/Google-Pixel-5-128GB-8GB-Dual-SIM-Factory-Unlocked-6-in-5G-Phone-Sorta-Sage/802231918
Business Response
Date: 10/12/2022
Walmart received a Better Business Bureau complaint from Ms. ***** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
After Walmart received Ms.********’s complaint, we reviewed her account and order history.*We have initiated a return for Ms. *******. Ms. ******* will need to return the item as soon as possible. The refund will process within 5-7 business days after the item is scanned at the return center. As such, Walmart considers this matter closed.*
Again, we thank Ms.******** *for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
WalmartInitial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Online order number ***************. Setup a return online and returned this item to the store for refund. Now being told it does not show as returned. Both of these items were returned and the entire order should’ve been refunded. I don’t know if something at the store was done wrong but I need a refund!Business Response
Date: 10/12/2022
Walmart received a Better Business Bureau complaint from ******* ***** regarding his recent contact. We thank you for the opportunity to address Mr. *****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart received Mr. *****’s complaint, we reviewed his account and order history. On October 10, 2022, the Store Manager was able to refund Mr. ***** for the items that he returned. The money should go back onto his card in 5-7 business days. As such, Walmart considers this matter closed.
Again, we thank Mr. ***** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartInitial Complaint
Date:09/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/23/2022, I purchased a television order #**************** and it was delivered on 8/23/2022. I never even opened the box because I realized that it was too small for the area I was going to use it. Therefore I put in a return request and the pick up was scheduled for 8/24/2022. I placed the return label on the box and the FedEx driver picked it up on 8/24/2022. He took the package, put it in his truck, but didn't give any kind of receipt.
After a week, I noticed that the refund had not been issued. I called customer support and they told me to wait at least 2 weeks. I did that and it did not refund so I had to call again. The CS agent escalated the case and assured me that I would get a manual refund in one day. Of course, that didn't happen so I had to call again. I spoke to a supervisor, ******, who also told me that he would escalate the case and get the refund issued since it is not my fault that the FedEx driver didn't do things properly. Then I got an email from Walmart stating that I need the receipt. ****** stated in the memo to them that I did not have a receipt due to Fed Ex error. It is so frustrating that Walmart is so incompetent in handling this issue. I told them to work it out with FedEx. It's not my fault if a FedEx driver somehow made the item "disappear." ****** gave me an incident #*******************.
So I had to call again and spoke to supervisor, *********, who was extremely helpful and waited on hold to speak to billing but was disconnected twice. He was then given the option to have a call back. He gave my phone number, but I never got a call. He gave me a new incident number *******************.
Once again, no one has contacted me to resolve this issue. Walmart has had my money for over a month and is unwilling to provide appropriate customer service. Walmart is responsible for arranging the pick up with FedEx and if the FedEx driver is doing something unscrupulous, I shouldn't be punished.Business Response
Date: 10/03/2022
Walmart received a Better Business Bureau complaint from*Ms. ****** ******** regarding her recent contact. We thank you for the opportunity to address Ms. ********'s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
After Walmart received Ms. *********’s complaint, we reviewed her account and order history.*On October 3, 2022, we refunded Ms. ******** for her order. She should receive her refund in 7-10 business days. As such, Walmart considers this matter closed.*
Again, we thank Ms.********* *for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
WalmartInitial Complaint
Date:09/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order number: ****************
I waited for my order and the driver drove all the way to my home and then decided to return the order. I received an email saying it will be reattempted with no ETA. I went through the chat and requested a call. I received a call at 9:16 PM CST and was connected to ****. I explained I wanted to know why my order was being returned as I was open to communication and part of my order was previously delivered. So there shouldn’t be an issue locating my home. **** said he would do research and he came back to say it was returned. I repeated myself as it didn’t answer my question. I then asked for a supervisor as he wasn’t addressing my concern. He flat out refused. He started being passive aggressive. I asked over 20 times for a supervisor. He continued to refuse. I recorded him doing so and advised him of it. I told him I would be sending it to corporate. He then asked after eight minutes of this to get a supervisor. I replied as long as the next person I speak to is a supervisor. He asked again and I literally already answered him. He muted me and I told him that I knew it was just a mute and not a hold. As there wasn’t any hold music. He came back from the mute and said he had a supervisor. I asked him for his name and he didn’t respond. He without notice or permission put me on mute and transferred me. ***** the supervisor gave me his name. I explained it to her and she muted me while I did. She came back and apologized without addressing my ini***l concern. I had to repeat myself again. She said the driver left no notes. Something **** should have been able to do in less than two minutes. I had to ask for the resolution as ***** was not being proactive. I had to ask for everything. She said that there wouldn’t be a redelivery of my order even though the email says so. She said I have to wait until the store receives my item and then process of a refund.Business Response
Date: 10/10/2022
Walmart.com received a Better Business Bureau complaint from
Ms. *** ****** regarding her recent contact. We thank you for the opportunity
to address Ms. *** ******’s concerns and appreciate the time she has taken to
provide us.After Walmart.com received Ms. ***
******’s complaint, we reviewed her account and order history. Ms. *** ******
placed order# *************** on September 27,
2022. Ms. ****** contacted Walmart customer service on 09.27.22 to get
information for the par***l cancelation of the order. Ms. ****** was not happy with the response she received from Walmart representatives.We had reached out to Ms. ****** on 10.10.22 and offered
$30.00 electronic gift card for the inconvenience.Again, we thank Ms. ****** for her feedback and comments. If
either of you has any further questions or comments, please feel free to
contact us.Sincerely,
*******
Walmart.comCustomer Answer
Date: 10/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
La*** ******Initial Complaint
Date:09/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a Walmart+ member (which I pay a $99 yearly fee for). On 9/23-22 the "list" portion of their website related to my account stopped working correctly. This feature is not work correctly on either my desktop or my I phone. I phoned their customer service # in an attempt to have the issue fixed 7 times in the last 5 days to no avail. I have spent numerous hours on the phone with them. I have been given a different reason every time I call as to what is wrong and how they will rectify it. I was told by 2 of their employees that this is a Walmart issue and that they have seen it before. Unfortunately I have not been lucky enough find anyone who can or is willing to make the effort to correct the problem. On 9/26 a customer service person named "******" escalated the issue to their I.T. department (case #**********************). He said the issue would be addressed within 24 hours. I have not received any response from them either. It seems impossible to reach their corporate office and I am very frustrated with their callous lack of concern at this point. All I want is for them to correct the issue so that I can avail myself to what I have paid for. I have shopped with Walmart for over 30 years and this is a terrible way to treat a life long customer!Business Response
Date: 10/06/2022
Walmart.com received a Better Business Bureau complaint from ********* ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms. *****’s complaint, we reviewed her contact. Ms. ***** states portion of Walmart’s website related to her account stopped working. Upon review, a Walmart representative was able to guide and assist Ms. ***** with signing into Paramount app successfully on October 2, 2022.
We had reached out to Ms. ***** on 10.06.22 left a message if further assistance is needed.
Again, we thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
Walmart.comCustomer Answer
Date: 10/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *****Initial Complaint
Date:09/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sept 10 2022. Walmart took out a payment of $103.88 for having wamart+ Their yearly membership fee. I am an associate of Walmart. I should have free membership. I started calling on Sept 14. They told me it should be back in my account in 2 to 4 days. I have called 9 times to get this resolved. Some representatives say they see no charge . 2 representatives said yes they did see where a payment was taken out and it shouldn't have because I am an associate. I was told it was still in processing and I should have it back in my account no later than today still not resolved. Like I've said I have called 9 times. I am getting very frustrated. The number I have been calling is 1 800 966 6546 asking for billing.Business Response
Date: 10/03/2022
Walmart received a Better Business Bureau complaint from*Ms. ***** ********* regarding her recent contact. We thank you for the opportunity to address Ms. *********'s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
Ms. ********* will need to contact her HR department for further assistance with her Walmart+ membership. As such, Walmart considers this matter closed.*
Again, we thank Ms.***********for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
WalmartInitial Complaint
Date:09/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for Walmart grocery delivery on 9/25/2022 to be delivered on 9/26/2022 from the Taylorsville, Utah store. I got an email about needing to approve any substitutions, but when I clicked on the link (which I have done several times before for previous grocery delivery orders) there was no way to approve or not approve the items. I also tried on my cell phone with the Walmart app, so I know it wasn't a problem on my end. I contacted Walmart customer service by chat, but the representative was very slow in responding. He just kept saying, I'm working on this. Working on what? I just had a question, is this a glitch with the system, or is this something new with the way Walmart handles substitutions? The time was fast approaching for my order to be delivered, and I decided to cancel the order and try again another day. I clicked to cancel, but the order did not get cancelled. I contacted Walmart THREE more times, two by chat, and once by phone, but I couldn't get an answer that made any sense. Some of the items got cancelled, but some did not. I was told I needed to wait 24-48 hours. Why? All the items are still at the store, only one was being shipped, and that one item was instantly cancelled. I never received anything. Just now I logged into my account, and the order says it is DELAYED. What??? Some of the items still say cancelled at your request, but some have still not been cancelled. I want my money refunded for the entire order WHICH I NEVER RECEIVED. This has irrevocably damaged my feelings about shopping at Walmart, which is a shame because I have been a customer for many years, and I have gotten my groceries delivered for the last 4 years, approximately every two weeks. Mistakes happen, I get that, but if a company will not step up and solve a problem when one occurs, then I will find another company to do business with.Business Response
Date: 10/05/2022
Walmart.com
received a Better Business Bureau complaint from ***** ***** regarding her recent contact. We thank you for the
opportunity to address Ms. *****’s concerns and appreciate the time she has
taken to provide us with her feedback and comments.
After Walmart.com received Ms. *****’s complaint, we
reviewed her account and order history. There was a technical issue that has since
been resolved at the time of Ms. *****’s order that would not allow rejection
or cancellation of substitutions. When customers place an order on Walmart.com, we contact the
financial institution and confirm the funds are available on the payment method
provided. The financial institution will place a temporary hold on the amount
pending the final settlement. Once the order ships or is ready for pickup, we
will submit a final charge for the purchase. Since this order
was cancelled, we did not submit for a charge on this order. Debit card authorization holds
can fall off the account (thus rendering the balance available again) anywhere
from 1–8 days after the transaction date depending on the bank's policy. Credit
card holds may last as long as 30 days, depending on the issuing bank. The card issuer determines the length of time the pre-authorization is held. As
such, Walmart.com considers this matter closed.
Again, we thank Ms. ***** for her feedback and
comments. If either of you has any further questions or comments, please feel
free to contact us.
Sincerely,
*****
Walmart
Executive EscalationsInitial Complaint
Date:09/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered Kenmore IB600 Canister Vacuum Bags from Walmart for $39.52. I was to receive two packages of 6 each with order#***************. Instead I received the wrong Kenmore Canister Vacuum Bags. I called Walmart and told them my problem and was told that someone would contact me within two days to correct my order and I never heard from Walmart.Business Response
Date: 10/06/2022
Walmart.com received a Better Business Bureau complaint from Ms. ******* ********* regarding her recent contact. We thank you for the opportunity to address Ms. *********’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms. *********’s complaint, we reviewed her contact history. Per Ms. *********. Ms. ********* placed order# *************** for a Kenmore IB600 Canister Vacuum Bags but did not receive the item.
Upon review, order# *************** was refunded back to the original form of payment.
************
*********** ******* ************
********** * ***** **
We had reached out to Ms. ********* on 10.06.22 and provided the refund transaction.Again, we thank Ms. ********* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
Walmart.comCustomer Answer
Date: 10/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *********Initial Complaint
Date:09/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have repeatedly had issues with Walmart grocery delivery. I am a retired vet and rely on grocery delivery as I can no longer drive. I live in an apartment complex with numerous apartments that all look the same. I have had the Walmart drivers repeatedly deliver my groceries to the wrong address. I have repeatedly had the drivers deliver the wrong order to me. I have complained and nothing has changed. I most recently requested a refund on an order that was completely wrong. 2 agents said I would be refund and even gave me an incident number. I spoke to a supervisor who was incredibly rude to me and basically called me a liar.
Order# ****************
Totally wrong order, I want a refund for the total amount.Business Response
Date: 10/03/2022
Walmart received a Better Business Bureau complaint from ***** **** regarding his recent contact. We thank you for the opportunity to address Mr. **** ’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart received Mr. **** ’s complaint, we reviewed his account and order history. On September 26, 2022, Mr. ****'s order was refunded. The money should go back to his original payment method in 7-10 business days. As such, Walmart considers this matter closed.
Again, we thank Mr. **** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
Melissa
WalmartCustomer Answer
Date: 10/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Because I receive over 60 emails a day from spammers I wanted to change my email at Walmart and discontinue the old email. So when I tried to change it I had to verify it and when I checked the email to imput the verifying code in it asked for the code and there was no place to put it in. It just asks for another code that I can't put in. I have been trying for over twenty minutes and can't get it changed. Now they tell me to go into chrome and delete things. I have never had this much trouble changing an email. Since they don't care about their customers I will shop elswhere from now on and I want a refund for the Walmart+ that I just paid $98. for. Since it is doing me no good.Business Response
Date: 10/07/2022
Walmart received a Better Business Bureau complaint from **** ******** regarding their recent contact. We thank you for the opportunity to address Mr. ********'s concerns and appreciate the time they have taken to provide us with their feedback and comments.
After Walmart received Mr. ********'s complaint, we reviewed their account and contact history. Mr. ******** wished to change the email address attached to their Walmart account. When attempting to do so, Mr. ******** would receive a verification code to confirm the change, however, there would be no space to input the code. We reached out to Mr. ******** to provide trouble shooting steps for their device and advised them to let us know if those steps did not work. Mr. ******** was then able to update their email address by opening two different web browsers. As such, Walmart considers this matter closed.
Again, we thank Mr. ******** for their feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
******
Walmart
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