Complaints
This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13,832 total complaints in the last 3 years.
- 5,665 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order 9/23/22 for Walmart delivery order number Order# ***************
The order was supposed to be delivered to my home between 9pm and 10pm 9/24/22 but they
kept delaying my grocery order. I called over and over again at the Walmart customer care number
1-800-925-6278, and my cell phone number is (***)******** in case anyone needs to confirm my call in
I kept being told they are looking for a driver to bring the order out. This Absolute Nonsense
went on for two days. And I have screen shots showing my delivery order is still "delayed".
I want my things delivered and I need to be compensated for having to put up with this foolishness.
The Walmart store my groceries were suppose to be delivered from is
**** ** *** ***** *** ************* ** *****
It is going on three days later and my order literally still says delayed. This is complete Garbage.
Business Response
Date: 10/04/2022
Walmart received a Better Business Bureau complaint from ******** ***** regarding their recent contact. We thank you for the opportunity to address Ms. ***** concerns and appreciate the time they have taken to provide us with their feedback and comments.
After Walmart received Ms. ***** complaint, we reviewed their account and order history. On September 23rd, 2022, Ms. ***** placed an online grocery order that was scheduled to be delivered on September 24th between 9 and 10 pm EDT. On the morning of September 24th, Ms. ***** was notified that their order was delayed. Ms. ***** called Customer Care multiple times and was advised that the order was delayed due to no delivery drivers being available at the time. Ms. ***** order was delivered on Monday, September 26th.
Per our Terms Of Use:
"We aim to deliver your goods within the delivery or pickup window you selected when placing your order, but do not guarantee that goods will be delivered or available for pickup on or by a certain date. Walmart will not be liable for delivering the goods outside of the requested delivery or pickup slot or failing to deliver or make available for pickup all or any of the goods in your order."
We refunded Ms. ***** delivery fee and issued an adjustment on their order as a one time courtesy to acknowledge their experience. As such, Walmart considers this matter closed.
Again, we thank Ms. ***** for their feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartCustomer Answer
Date: 10/04/2022
Complaint: ********
I am rejecting this response because: It is unacceptable to not have a delivery driver for 2 DAYS
Sincerely,
******** *****Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sunday, September 26, 2022 I placed an online order with my local Walmart only to get an immediate cancellation notice stating that my account was suspended due to “returns violations.” After two calls to customer service, I was not given any sort of resolution. I have gone through my account and admittedly I do have several returns but they are ALWAYS with a receipt and they are never altered or damaged products.
For years I have dealt with ADHD and PTSD which can cause manic episodes. Sometimes I will purchase a product and have buyer’s remorse which will result in a return. The thing that perplexes me is that I make sure to go through all of the necessary steps to do my returns properly but Walmart hands out gift cards to people doing returns without receipts like they are candy. I have personally reported people that I have seen pick up a piece of merchandise, walk to customer service, and then walk out with a gift card. It is that sort of person that causes prices to be higher yet Walmart wants to suspend my account for returning items properly.
I don’t know if it’s a computer issue or if this could possibly fall under discrimination. However, I do know one thing for sure; I want my account restored immediately and I want to know the exact infraction that I committed to cause my account to be suspended in the first place. I am in a position to have this issue legally investigated if necessary.
I just want my account back and to be able to make my purchases as normal.
Thank you,
******* A. ******Business Response
Date: 10/05/2022
Walmart received a Better Business Bureau complaint from ******* ****** regarding his recent contact. We thank you for the opportunity to address Mr. ******' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart received Mr. ******' complaint, we reviewed his account and order history. On October 4, 2022, we were able to re-open Mr. ******' account. He should be able to place orders again. As such, Walmart considers this matter closed.
Again, we thank Mr. ****** back and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartInitial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
order **************** was delayed multiple times and item still was not delivered.Business Response
Date: 10/05/2022
Walmart received a Better Business Bureau complaint from Mr. ******* ****** regarding his recent contact. We thank you for the opportunity to address Mr. ******' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart received Mr. ******' complaint, we reviewed his account and order history. We see that the order was canceled. Mr. ****** has placed a new order for the item and it was delivered on September 26, 2022. As such, Walmart considers this matter closed.
Again, we thank Mr. ****** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
Walmart Executive EscalationsInitial Complaint
Date:09/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have paid for and use Walmart online services to order many items including groceries. I was never notified I made too many returns my account was just cancelled. The first customer service manager with fraud prevention reviews account and said it was fine she was submitting a form to reinstate my account and to wait 24 hours which I did. When I reached back out they sent an email confirming it was closed and that was the end. I emailed them back asking about an appeal process and that I am not able to shop only in store. Also, I have many items that I ordered and haven’t arrived or arrived yesterday and now I can’t even access my account or be able to return these within their regular return window. I just want to be able to use my account. I won’t do future returns but feel this was unjust as there was nothing I was doing that I thought was wrong I’d there were I would have been more careful.
I am a customer and a Walmart plus member (paid for the year in one lump sum a couple months ago). I shop online, order groceries, in store, use your pharmacy etc. with all this I spend many hundreds of dollars with walmart monthly. I received an email that my order for spray paint was cancelled and so would any new online orders I place due to returns violations. It directs me to policies and procedures in which I don’t see anything about the situation or my issue. I have never had any kind of warning or notification I’ve done anything wrong or against any policy. I am so confused what happened and why I am not allow d to utilize your services. I would like my account reinstated as well as an option to appeal bc nobody cared my reasoning such as moldy food, incorrect or broken items etc. being it’s over 100 degrees in Arizona. I am overall just very upset at what happened and how it’s been handled.Business Response
Date: 10/03/2022
Walmart received a Better Business Bureau complaint from*Ms. ******* ******- ***** regarding her recent contact. We thank you for the opportunity to address Ms. ******- ***** concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
After Walmart received Ms. ******- ******’s complaint, we reviewed her account and order history.*On September 26, 2022, Ms. ******- *****'s account was reinstated. She is able to place orders at this time. As such, Walmart considers this matter closed.*
Again, we thank Ms. ******- ***** *for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
WalmartCustomer Answer
Date: 10/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received notification that Walmart reviewed and has reinstated my account, thank you for your assistance.
Sincerely,
******* ******-*****Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order ****************, the store gave the driver the wrong order. When i contacted customer service they told they would go ahead and refund the order. the store also told me to ask for a $25 promo code for the inconvenience. When i asked to speak to a supervisor to get the code the store told me to ask for i was told they would no longer be refunding me for the order and also they closed my account. I just wamt the refund thay was promised by the store and the first phone agent i spoke with. The order total was $49.90Business Response
Date: 09/29/2022
Walmart.com received a Better Business Bureau complaint from **** ***** regarding his recent contact. We thank you for the opportunity to address Mr. *****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart.com received Mr. *****’s complaint, we reviewed his account and order history. We previously found Mr. *****’s account to violate our Terms of Use regarding the return history. A specialized account review team found the returns on the account are excessive to the point that we are no longer able to provide online shopping to Mr. *****. No further refunds or replacements will be issued. We recommend Mr. ***** contacts his financial institution for assistance if needed and suggest they make future purchases at a Walmart store. We apologize for the frustration this has caused.
As such, Walmart.com considers this matter closed.
Again, we thank Mr. ***** for his feedback and comments. If either of you has any further questions or comments, please, feel free to contact us.
Sincerely,
****** Walmart.comInitial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a laptop computer and cat food from Walmart on September 19th. There was some confusion by Walmart as to the date of delivery, but the products were supposed to be delivered to my apartment on Thursday, September 22nd, at 7:28 p.m., by FedEx. I was sitting in my living room next to the front door, and nothing was delivered. I immediately called Walmart and was told that the items had been delivered... clearly to the wrong address. I asked for a supervisor, and ***** R. Came on the line. He reached out to FedEx while I was on the line. The agent we spoke with was able to clarify the address where the package had been received. It was not my address. Instead of delivering the package to apartment 7-12, my laptop computer and cat food we're delivered to apartment 1-2. At nearly 71 years of age, there is no way that I can, or that I should be expected to go knock on the door of thieves (they have done this multiple times THIS year). FedEx took a complaint and indicated that they would follow up on it. The complaint number is ***********. My complaint against Walmart is that they have made no effort to satisfy this ord -- they much prefer to make their error in miswriting my address, my fault, even though I gave them the correct address fom the beginning. At this point I do not want this computer or anything else from Walmart. Instead, they need to cancel this order and return the money to my account. I am disputing this purchase with my credit card company. Walmart needs to do better -- the last time this happened, it took three (3) months to resolve. That is far too long to blame me for Walmart's bad business practice. Please fix this.Business Response
Date: 10/06/2022
Walmart.com received a Better Business Bureau complaint from **** ********* regarding her recent contact. We thank you for the opportunity to address Ms. *********’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms. *********’s complaint, we reviewed her contact. Ms. ********* did nor receive order# ***************. Upon review, FedEx tracking ************ shows the item was signed for by GSAIL on 09.22. 22.
A refund was issued for $87.28 on 10.02.22.
************
*********** ******* ************
********** * ***** **
We had reached out to Ms. ********* on 10.06.22 if she needs further assistance.
Again, we thank Ms. ********* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
Walmart.comInitial Complaint
Date:09/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an online order on September 13, 2022, with walmart.com for grocery delivery and 5 tshirts, to be shipped. The grocery order was not delivered, so it was cancelled.
The order total charged to my debit card by Walmart, was $144.06. It has been 10 days and no refund has returned to my debit card.
On September 19, I was charged by Walmart, $37.35 to my card for the tshirts. This is double billing, as they have not refunded the original charge of $144.06.
Despite discussions with Walmart staff, no resolution has been made.Business Response
Date: 09/26/2022
Walmart received a Better Business Bureau complaint from Ms. **** **** regarding her recent contact. We thank you for the opportunity to address Ms. ****'s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
After Walmart received Ms.*****’s complaint, we reviewed her account and order history.*After looking at Ms. ****'s order we found that there was an authorization hold of $144.06 and then a charge of $14.95 and $22.40 she was only charged one time for the shirts. On September 26, 2022, a return was processed for the shirts because they were returned. The money should go back onto Ms. ****'s account in 7-10 business days. As such, Walmart considers this matter closed.*
Again, we thank Ms.***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
WalmartCustomer Answer
Date: 09/26/2022
Complaint: ********
I am rejecting this response because:Walmart has not refunded the $144.06 for the September 13th order which was cancelled.
Sincerely,
**** ****Initial Complaint
Date:09/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an online order at walmart.com order # **************** for $41.72. These items did not fit, so I returned them to the store and was refunded on 9/19/22. Upon checking my account this same order was then charged again on 9/21/22. So I was charged twice, refunded once, and do not have the merchandise. I have contacted walmart customer service twice already regarding this matter and they are not giving me a resolution. I have contacted my financial institution and they have confirmed there is no hold on my account for this amount from walmart there are 2 withdrawls and 1 refund. The first customer service rep I spoke with confirmed I had indeed been charged twice for the order. He said I would receive an email from billing in 5 minutes after our call. Its has been 24 hrs and I have no email from Walmart regarding giving me my money back. All I would like is my $41.72 refunded into my account as it rightfully should be.Business Response
Date: 10/05/2022
Walmart.com
received a Better Business Bureau complaint from ***** **** regarding his recent contact. We thank you for the
opportunity to address Mr. ****’s concerns and appreciate the time he has taken
to provide us with his feedback and comments.
After Walmart.com received Mr. ****’s complaint, we
reviewed his account and order history. We attempted to reach Mr. **** by email without
success. As such Walmart considers this matter closed but encourages Mr. **** to
respond to our correspondence if he/she still needs assistance. As such, Walmart.com considers this matter closed.
Again,
we thank Mr. **** for his feedback and comments. If either of you has any
further questions or comments, please feel free to contact us.
Sincerely,
*****
Walmart
Executive EscalationsInitial Complaint
Date:09/22/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint against Walmart.com for not providing me a refund and receiving incorrect information from multiple CSR's. I ordered a Mainstays Oil-Filled Electric Radiant Space Heater with Adjustable Thermostat, Black HO-0270B. Walmart sent me the wrong item. Instead, they sent me the Mainstays 1500W Mechanical Oil Filled Electric Radiator Heater, WSH07O2ABB, Black. I called Walmart and spoke with ****** and asked if I could have FedEx come and pick up the item and have the correct item reshipped. ****** did not help me, but instead gave up and did not put in a request for FedEx to pick up the item. I called back and spoke with ****. **** scheduled the pickup for FedEx but put in a pending (refund) when the item is received. I chatted with ******* on 09/21/22 to check the status of my refund, she stated that it would be two weeks before Walmart receives the item and another two weeks to receive my refund. She did not assist me at all. I called and spoke with ******* on 09/22/22 who told me the item was received on 09/21/22 and that my refund should be processed on 09/21/22. I called today 09/22/22 and spoke with a representative who stated the package was not coming up in the system. I checked the FedEx website and it shows the package was received by Walmart and signed for on 09/21/22 at 9:57 am by WWMRC. I am requesting my refund for the package I sent back that was received.Business Response
Date: 09/23/2022
Walmart received a Better Business Bureau complaint from*Ms. ******* ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
After Walmart received Ms.*******’s complaint, we reviewed her account and order history.*A refund was processed on September 22, 2022. The money should go back on Ms. ******'s original form of payment in 7-10 business days. As such, Walmart considers this matter closed.*
Again, we thank Ms.********for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
WalmartCustomer Answer
Date: 09/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:09/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was given a $100 Walmart Visa giftcard. I have phoned Walmart numerous times to determine how I can use this card to purchase items online and have them delivered or pick them up. For health reasons, I don't want to shop in the store. The customer service is atrocious. I've made 6-7 phone calls to find out why I can't just place my order online and pay with the gift card. I'm transferred to depts that have nothing to do with gift cards. I try to register the card online and the site doesn't work. I ask to speak to a supervisor and they refuse. I try to call my local store and no one answers the phone. I call the number on the back of the card and it's impossible to speak to a human being. No one seems to know what they're doing. It's the worst customer service I've ever experienced. I now believe that this is a scam.Business Response
Date: 10/07/2022
Walmart received a Better Business Bureau complaint from*Ms. ***** **** regarding her recent contact. We thank you for the opportunity to address Ms. ****'s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
After Walmart received Ms. *****’s complaint, we tried to call and email her to discuss how to add payment methods. We have not been able to reach her at this time. As such, Walmart considers this matter closed.*
Again, we thank Ms.***** *for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
Walmart*Business Response
Date: 10/12/2022
Walmart received ***** ****'s rebuttal arising from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to her claim and appreciate the additional feedback. At this time, our response remains unchanged, and Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartCustomer Answer
Date: 10/12/2022
Complaint: ********
I am rejecting this response because:I am tired of these responses they make in the middle of sorting out a situation. They clearly are not acting in good faith. I am waiting to see if the resolution that this person told me will actually work. These matters take more than a day or 2 to sort out. Walmart's customer service remains reprehensible and inexcusable. Of course they have no interest in actually providing decent customer service. It's quite clear from everything I've experienced. Their 1.5 star BBB rating is high.
Why issue a *Gift Card* that has GIFT CARD written on, and that has the GIFT CARD useless phone number stamped on it for a card that I have been told is NOT a gift card* That is just nuts. And the incompetent staff at Walmart have no idea how any of this works.
So I reject your response, Walmart. This situation is NOT resolved and you need to take care of it. I will let you know what I discover.
Shame on all of you and your horrible customer service.Ready to share my experience with the FTC and CA State Attorney General.
Sincerely,
***** ****
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