Complaints
This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13,842 total complaints in the last 3 years.
- 5,673 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased items online March 11, 2022. Order #**************. Several items were delayed in shipping. Regardless, I returned the items within the return time-frame. I have contacted Walmart several times regarding my refund. I keep being told that the refund is in process and will be settled within 7-10 business days. This has been going on since April. Each representative I have spoken to has confirmed that all items were indeed returned and that I am entitled to a full refund. Yet, it has not happened. I do have my FedEx receipts and can further confirm all return shipments.
I am seeking my full refund of $189.81.
Business Response
Date: 11/03/2022
Walmart.com received a Better Business Bureau complaint from
Ms. ***** **** regarding her recent contact. We thank you for the opportunity
to address Ms. ****’s concerns and appreciate the time she has taken to provide
us with her feedback and comments.After we reviewed Ms. ****'s account and order history. Ms. **** returned
order# ************** but has not received a refund. This is currently being
reviewed by Paypal to process the refund.We had reached out to Ms. **** on 11.03. 22 but we are not
able to leave a message.Again, we thank Ms. ****
for her feedback and comments. If either of you has any further questions or
comments, please feel free to contact us.Sincerely,
*******
Customer Answer
Date: 11/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
Date:10/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I ordered a slew of groceries from this company back on 10/11/2022 to be delivered on 10/12/2022 for the following order number:
#****************
On 10/12/2022 was notified that the items had been delivered but upon coming home and checking, there were no groceries to speak of. I called the store to which I was supposed to be transferred to a manager but was actually hung up on.
Decided to try the chat feature, and kept getting transferred to “Account Review Team” who wouldn’t respond on chat until the very last time I tried, which I was rudely greeted by a woman named *********. Who after looking at my profile, kept telling me that they have proof it was delivered and that I should contact my bank to have the money refunded.
I didn’t use a bank, I used EBT, ALL THE EBT I HAD LEFT MIND YOU, and not only am I out of my groceries, I’m out of my EBT funds u til I get more in 3 weeks….I can’t dispute EBT transactions and this is ridiculous. All I want is my $189.10 refunded back to my EBT card ending in **** so I can have my groceries and food to eat or I WILL STARVE…Business Response
Date: 11/02/2022
Walmart.com received a Better
Business Bureau complaint from ******** ******* regarding her recent order. We
thank you for the opportunity to address Ms. *******’s concerns and appreciate
the time she has taken to provide us with her feedback and
comments.After Walmart.com received Ms.
*******'s complaint, we reviewed her account and order history. Ms. *******
placed order# **************** but states she did not receive
it. After reviewing the order history, the store attempted to reach out but
unable to get in contact with the Ms. *******. The tracking history confirmed
the order was delivered on 10/12/2022 07:00 AM CDT - 10/12/2022 08:00 AM CDT
with the proof of delivery verifying the delivery. For this reason, we refer
that individual back to their financial institution to report fraud activities.
In addition to legal reporting, most financial institutions offer fraud
protection to replace funds pending investigation.
Again, we thank Ms. ******* for
her feedback and comments. If either of you has any further questions or
comments, please feel free to contact us.
Sincerely,
*******
Walmart.comInitial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order number ****************
Walmart has made it nearly impossible to get anybody online and when you do they don't listen.
I canceled this order and was only refunded partial amount not the full amount. I called multiple times. The last time he dint listen nor did anybody refund a dime.
Never again, I'll stay with Costco and Amazon. There is no excuse for this sloppy work.Business Response
Date: 11/02/2022
Walmart.com received a Better Business Bureau complaint from Mr. *******
********** regarding his recent contact. We thank you for the opportunity to
address Ms. **********’s concerns.
After Walmart.com received Mr. **********’s complaint, we reviewed
his account and order history.
Mr. **********’s states attempted to
cancel order#****************. It normally takes 48 hours to
confirm whether the cancellation was successful. If it's too late to cancel and
the order ships, customers can return the item once received or refuse it.
As
a courtesy, a refund was processed for the remaining item. It will take 5 to 7
business days to post to your account.
******* *******
*********** ******* ************
********** * ***** **
We contacted Mr. ********** on
11.02.22 and provided the refund information.
Again, we thank Mr. **********
for his feedback and comments. If either of you has any further questions or
comments, please feel free to contact us.
Sincerely,
*******Initial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased blinds for my windows and wasn't able to get them installed due to a disability and couldn't afford to have anyone install the blinds over time. I tried to return the 3 blinds on my order for store credit today with an online receipt which was refused by the store. I never return anything to Walmart and was just asking for an exception (store credit) as the blinds are still in the boxes/sealed/and never opened and due to a disability and couldn't afford getting them installed and the Walmart store wouldn't help us. I'm wondering if there is anything that could be done because I'm a Walmart member as well, pay membership monthly and I never return anything. My order number on my blinds is #************** and the one blind is for $50.00 and the 2 other blinds are $37.00 a piece is what I was asking to return for store credit. If someone could help with this situation I'd greatly appreciate it. The Walmart store is in wilkes barre township PA *****Business Response
Date: 11/02/2022
Walmart.com received a Better Business Bureau complaint from ****** *********** regarding her recent order. We thank you for the opportunity to address Ms. ***********’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms. *********** 's complaint, we reviewed her account and order history. Ms. Greforowicz requested a refund for order# **************.We confirmed the return period ended on June 05, 2022. This return period provides consumers time to review the product, confirm imperfections, and validate the item is as expected. Concerns discovered after the initial return period are considered manufacturing defects. Most products provide a warranty through the manufacturer to cover these defects. Due to the age of the order, we cannot process any refunds or replacements.
We had advised Ms. *********** we are not able to accommodate the return request for order#**************.
Again, we thank Ms. *********** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.Sincerely,
*******
Walmart.comBusiness Response
Date: 11/09/2022
Walmart.com received Ms. ****** *********** rebuttal arising from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to her concern and appreciate her additional feedback.
We confirmed the return period ended on June 05, 2022, for order# **************. This return period provides consumers time to review the product, confirm imperfections, and validate the item is as expected. Due to the age of the order, we cannot process any refunds or credit.
At this time, our response remains unchanged and Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.Sincerely,
*******
Walmart.comCustomer Answer
Date: 11/09/2022
Complaint: ********
I am rejecting this response because: Again, I do not return items at all, I'm disabled and couldn't get the blinds installed, plus Walmart sells these blinds still so they could make a kind exception one time with my drivers license or whatever is needed for store credit which in my opinion is not too much to ask as a one time as an exception. I do not accept this response as they are not helpful at all or kind and understanding about a one time return for store credit and I'm out of money with blinds in storage that are sealed in a box that no one could use. To add, I am a membership customer and there are always missing items in my orders the store doesn't deliver to my home which is not acceptable as I'm losing money on that as well. I will let everyone know this experience and the rudeness and lack of understanding. I don't consider this complaint closed as I reject this rude, inconsiderate response.
Sincerely,
****** ***********Initial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order **************** which I cancelled within 20 minutes since the product description was misleading.it seemed it had the complete desk, but it was just the top. When I cancelled, Walmart sent the cancel request to a seller in China. There is no way the seller had already shipped the product. Walmart did not let me cancel my order. They had already charged me 80$ for a piece of garbage which was improperly advertised on the front page of Google.Business Response
Date: 11/02/2022
Walmart.com received a Better Business Bureau complaint from Mr. ***** ************
regarding his recent contact. We thank you for the opportunity to address Ms. ************’s
concerns.After Walmart.com received Mr. ************’s complaint, we
reviewed his account and order history.
Mr. ************’s states he canceled order# ****************.
It normally takes 48 hours to confirm whether the cancellation was successful.
If it's too late to cancel and the order ships, customers can return the item
once received or refuse it. Upon review, an authorization hold was placed for the order.
This is not
an actual charge - it just confirms that there are funds available to complete
the purchase. The actual charge for the purchase amount does not occur until
the order has shipped (usually 24-48 hours after you place an order). Once the
item has shipped, an email will be sent to notify the item is on its way and
the account will be charged.We contacted Mr. ************ on 11.02.22 and provided the authorization
hold information.Again, we thank Mr. ************ for his feedback and comments. If either of
you has any further questions or comments, please feel free to contact us.Sincerely,
*******Initial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 14th i ordered a dream on me swivel nursing chair from online at walmart. on October 17th i had a huge outdoor grill delievered and my nursing chair was marked as delievered which it was not. i immediately contacted walmart and they assured me this problem would be fixed fast. they set up a walmart pick up for the grill and told me id have a replacement sent out right away or refund. So after days of waiting for a pick up that didnt happen i contacted them once again they relayed the same info and said pick up would be there again that next day which also didnt happen. Finally after speaking to walmart over 5 times and being very inconvienced on October 20th the grill was finally picked up. but after that my item is still saying it wasnt returned and the new recliner is not saying shipped and i've recieved no refund. i literally have no idea whats going on and neither do the walmart employees. This was such a an expensive chair for me to just not recieve it and i'm not very happy with the customer service i've recieved, i had one person ask me why after days of fed ex not picking up the grill why couldnt i just take it in i'm 33 weeks pregnant and this grill is very heavy.Business Response
Date: 10/27/2022
Walmart.com received a Better Business Bureau
complaint from Ms. ******** ***** regarding her recent contact. We thank
you for the opportunity to address *****’s concerns.
After Walmart.com received Ms. *****’s complaint, we reviewed her account and
order history. Ms. ***** replacement order for the swivel chair canceled. We
have advised Ms. ***** to place a new order and offered an electronic gift card
to apply to the new order.We had reached out to Ms. ***** on
10.27.22 and offered an electronic gift card as a discount.
Again, we thank Ms. ***** for her feedback and
comments. If either of you has any further questions or comments, please feel
free to contact us.Sincerely,
*******Customer Answer
Date: 10/29/2022
Complaint: ********
I am rejecting this response because: Sadly walmart sent me an email saying my replacement chair was on the way and would be here on nov 2nd and then somehow the order got cancelled and so did my original order so they emailed me offering me a $100 gift card when i would rather just have the chair sent to me and now and thats all i want. i havent reordered because i do not think i should have to pay for this again i think it should just be resent after everything i went through.
Sincerely,
******** *****Business Response
Date: 11/02/2022
Walmart.com received ******** ***** rebuttal from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to her concern and appreciate her additional feedback.
Ms. ***** agreed to the $100. 00 electronic gift card as compensation so she can place a new order for the cancellation.
At this time, our response remains unchanged and Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
*******
Walmart.comInitial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 02/26/22 I purchased 3 items from Walmart.com via Affirm loan, the item in question here is the laptop with added protection plan I purchased that day. I couldn't get the laptop to work properly so I returned it within a week, 03/08/22 to be exact. I called Walmart and followed their return policy as stated with proof of receipt. After a few weeks I called Affirm to inquire about the refund, they said they had paid Walmart in full and they have not been informed of the return and they can not refund me until Walmart refunds them. So I called Walmart , and Walmart verified and confirmed the return of the laptop on 03/11/22 and apologized for the delay and said they were forwarding the information to Affirm right away and I should have my refund within 3-5 days. A month later I called again and again they apologized and said I will have my refund in 48hrs. I called Affirm and was told that they can't give me a refund until they get paid and even when I get my refund I will not get the interest that I've paid back. And they informed me that I must continue to make payments or my credit rating will be damaged, so I did. Now I have been making monthly payments for the past 8 months on a laptop and protection plan that has been in Walmarts possession almost every since the date of purchase. So to date I have paid $416.91 on a purchase loan that should have totalled $159.98 after the return. I am asking for a refund for the laptop and protection plan plus interest paid, because had they made the refund when the return was received I wouldn't have any interest to pay.
Walmart order#************** / Affirm Loan ID# *********
Computer $331.59/ Protection plan $69.00; (Other items $159.99 not asking). Total order price $571.13. I have paid over 3times what is owed and Affirm says I still owe $232.41. Please help. Documents included.Business Response
Date: 11/02/2022
Walmart.com received a Better Business Bureau complaint from Ms. ****** ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms. *****’s complaint, we reviewed her contact history. Ms. ***** states she has not received after returning order# *************. We are not able to verify the return for the HP 14 inch Laptop, Intel Celeron-Indigo.
We had reached out to Ms. ***** and requested for additional information to assist with the refund.
Again, we thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******Initial Complaint
Date:10/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased An order on Walmart.com, And the order number is **************** ?the items description is 80 rolls toilet paper, so i order 4, which supposed 320 rolls toilet paper, but i only received 4 individual roll toilet paper, and i was Been charged 36$ for the order, so i contact customer service to return, they said only store return available, so they sent me a return barcode, So i went to the local Walmart to return it with the barcode, and the local store tried to scan the return barcode, but it's showed the items have already been returned, but i never receive my refund,so i called the Walmart customer service agin,the guy tried to guess the barcode expired or the local employee don't know how to return, … helpless at all, so i chatted Walmart online again, and they tried to applied return again, It's still said the items been returned,so It's showed the items been returned But i never receive my refund!Business Response
Date: 11/02/2022
Walmart.com received a Better Business Bureau complaint from Mr. ******** *** regarding his recent contact. We thank you for the opportunity to address Ms. ***’s concerns.
After Walmart.com received Mr. ***’s complaint, we reviewed his account and order history. Mr. *** states he returned the Scott Standard Roll Bathroom Tissue 2 Ply - 4" x 4.10" - 550 Sheets/Roll - White - Absorbent - 80 / Carton, Size: 4.5" x 4.0"at a Walmart store and contacted our customer service, but they are not able to verify the return status of the item. As a courtesy, a refund was issued back to the original form of payment. It will take 5 to 7 business days to post to the account.
******* ******
*********** ******* ************
********** * ***** **
We contacted Mr. *** on 11.01.22 and provided the refund information.Again, we thank Mr. *** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******Initial Complaint
Date:10/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a complaint About 4 months ago about my deliveries being delayed. Wall Mart called and apologized but nothing has changed. Since then I have been forced to cancel three out of four orders because of "delays". I waited almost a week for one with NO update from the store before cancelling. When trying to call the store I get voicemail and am then told the mailbox is full. I am supposed to have a delivery today and it has been DELAYED with no ETA. I paid $98 for the Walmart+ so I could have free delivery but can not get delivery. Now I have an email stating that my yearly $98 is up for renewal. I can not get anyone at Wal Mart to help me.Business Response
Date: 10/21/2022
Walmart.com
received a Better Business Bureau complaint from*Ms. ***** *******s's on her
recent order. We thank you for the opportunity to address Ms.********'s
concerns and appreciate the time she has taken to provide us with her feedback
and comments.After Walmart.com received Ms.********s's
complaint, we reviewed her account and order history. We reached out to the
store team to address the delivery issues. Ms. *******s’s canceled her
membership on 10.19.22 due to the delivery issues.We
had reached out to Ms. *******s on 10.21.22 and offered to refund $15.00 from
one of her orders and issue a $25.00 electronic gift card to compensate for the
remaining month for the membership cancelation.Again,
we thank Ms. *******s for her feedback and comments. If either of you have any
further questions or comments, please feel free to contact us.
Sincerely,
*******Customer Answer
Date: 10/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******sInitial Complaint
Date:10/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an online order on 02/09/2022 that contained 7 cases (12 count cans) of various flavors of Sparkling Ice +Caffeine, order number ************** in the amount of $101.77. This order was delivered to my office (inside the waiting area) on 02/14/2022. Boxes were wet and leaking. Upon opening the boxes, it was discovered that the order had been frozen and burst open. I immediately contacted online support where I was informed that I would have a replacement order sent. I was told to keep and dispose of the order instead of mailing the ruined product back. I disposed of the destroyed product and cleaned up the mess that it left. I never received a replacement order and I contacted support again, this time being told it was a "ghost order" and that they would instead reimburse my purchase. I have contacted Walmart online, via phone, and Twitter multiple times since February 2022. We are now 253 days since my order without having resolution. I've been told countless times that my concern would be escalated and resolved within 48 hours. My concerns have not been addressed and I would like them to be addressed and resolved immediately. An apology would nice and compensation for my time and patience would be appreciated. I've never had such poor customer service.Business Response
Date: 10/27/2022
Walmart received a Better Business Bureau complaint from*Ms. ******* ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
After Walmart received Ms.********’s complaint, we reviewed her account and order history.*On October 27, 2022, we were able to refund Ms. ******* for her order. The money will go back onto her original payment method in 7-10 business days. As such, Walmart considers this matter closed.*
Again, we thank Ms.*********for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
Walmart
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