Complaints
This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13,858 total complaints in the last 3 years.
- 5,665 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Brother MFC-L8900CDW Business Color Laser All-in-One Printer, on August 24th, 2022. The delivery date was between August 29 and September 07.
I received a text message and email on August 31 from them stating the package has been delivered at the front door at 12:10 pm. Order ****************.
My address is a Business address and we are open 7 days a week from 8:00 am to 9:00 pm.
I never received the package of Brother MFC-L8900CDW Business Color Laser All-in-One Printer.
I called Walmart 5 times and every time they have disappointed me. I was told that they will contact the vendor and get back to me and that they cannot process my refund until the delivery date mentioned above.
I called the customer service supervisor today @ 8.00 pm and he refused to process my complain and was very very rude.
I have also received an email on August 31st.
Quote"
We've contacted Mizell Liquidation Group Inc on your behalf for the order below. Someone from their team will contact you within 48 hours.
Customer Order Number: ***************
Reason for Contact: Delivered to Wrong Location/LAD
Item name/number: Brother MFC-L8900CDW Business Color Laser All-in-One Printer, Advanced Duplex & Wireless Networking, High-Quality Business Printing, Flexible Network Connectivity, Mobile Device Printing & Scanning/55685790
Unquote"
Its been 12 days and I have not received any information from Mizell Liquidation Group Inc and Walmart.
This situation has been very stressful and the Walmart customer services representative was never helpful. I had to spend almost 25 to 30 min of my time with out any meaningful result.
My humble request is to please resolve this issue.
Business Response
Date: 09/21/2022
Walmart.com
received a Better Business Bureau complaint from ***** ***** regarding his
recent contact. We thank you for the opportunity to address Mr. *****’s
concerns and appreciate the time he has taken to provide us with his feedback
and comments.
After Walmart.com received Mr. *****’s complaint, we
reviewed his account and order history. We processed a full refund in the
amount $155.24 on September 14th, 2022. of As such, Walmart.com
considers this matter closed.
Again,
we thank Mr. ***** for his feedback and comments. If either of you has any
further questions or comments, please feel free to contact us.
Sincerely,
*****
Walmart
Executive EscalationsInitial Complaint
Date:09/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear officer,
I am writing to you about my miserable experience with Walmart.com. I placed several orders on the website in August this year: **************** **************** **************** **************** ***************. But I got either defective or fake or used products. So, I returned all those to the Walmart store on Aug 30 this year, total of 6 small items, total value is $84.41. Walmart scanned in all returned items and shipped back to marketplace sellers, but sellers got them do not want to refund. Walmart just do the same, financially hurt and steal customers' money.
So, I just need your department help to get back my money $84.41 for all those returned in items.
I really hope our hard-earned money will not be eaten by that merchant with super big market power in this democratic society.
Sincerely,
*****Business Response
Date: 10/04/2022
Walmart.com received a Better Business Bureau complaint from*Ms. ***** *** on her recent order. We thank you for the opportunity to address Ms.****'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms. *******'s complaint, we reviewed her account and order history. I reached out to Ms. *** and had her account reinstated and issued a $100.00 e gift card to be used on a future purchase.
As such we consider this matter closed.
Again, we thank Ms. *** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
****** Walmart.comInitial Complaint
Date:09/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 31, 2022, I placed an online order with Walmart.com. I received confirmation of my order stating that it would go delivered in two packages. One was to arrive the following day, September 1, and the other on the 2nd. The order on the first did not arrive as stated, so I checked the app. and it stated that it was out fir delivery. The next day the package promised for September 2nd delivery, arrived via FedEx. I called Walmart customer service about my order and after being put on the phone and then placed on hold, for over ten minutes, while they checked on the new delivery date, my call was disconnected. I didn’t have time to call back then do I called the following day. I was given a time frame of when to expect my order that same day. That time came and went with no delivery. On 9/5/22, I made another call to Walmart customer service and was told that my goods would be delivered that day between 6 - 7pm. Against n nothing came. On 8/8/22, I called asking to speak with a supervisor. After waiting in queue for a supervisor, I was connected with someone named “Saroosh?”, who after hearing my complaint asked me to call a different customer service number. That number connected me to the same area I had called before. My order number from Walmart.com is ****************. All I want is my goods delivered as promised, instead of being repeatedly lied to.Business Response
Date: 09/21/2022
Walmart.com
received a Better Business Bureau complaint from ***** ***** regarding her recent contact. We thank you for the
opportunity to address Ms. *****’s concerns and appreciate the time she has
taken to provide us with her feedback and comments.
After Walmart.com received Ms. *****’s complaint, we
reviewed her account and order history. Part of Ms. *****’s order was cancelled
by the store on September 10th, 2022. While this is not the experience,
we would like our customers to have, sometimes unforeseen events can occur
resulting in cancellation of an order. Ms. ***** was not charged for these
items. If Ms. ***** is still in need of these items, she would need to place a
new order. As such, Walmart.com considers this matter closed.
Again,
we thank Ms. ***** for her feedback and comments. If either of you has any
further questions or comments, please feel free to contact us.
Sincerely,
*****
Walmart
Executive EscalationsCustomer Answer
Date: 09/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:09/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had 2 charges of $98 taken from my account for Walmart plus membership which I never authorized. I called and talked to several associates which were very rude. They font answer my questionsCustomer Answer
Date: 09/13/2022
Walmart has taken several charges of $98 for Walmart plus membership. I never signed up for this. When I talk to an associate they tell me that my account is closed and they can't tell me anything elseBusiness Response
Date: 09/20/2022
Walmart.com received a Better Business Bureau complaint from
Mr. ***** *****’s regarding his recent contact. We thank you for the
opportunity to address Mr. *****’s concerns.After Walmart.com received Mr. *****’s complaint, we
reviewed her account and order history. Mr. ***** stated he was charged for a
Walmart Plus Membership fee unauthorized. Upon review, the closed account has an active Walmart Plus Membership status. This was canceled on 09.19.22 to avoid
occurring charges. With guidance from
our legal and fraud team we do advise the following:When a customer report potentially fraudulent activity to
Walmart, we refer that individual back to their financial institution to report
unauthorized activity. This allows the financial institute to review any
additional unauthorized charges. In addition to legal reporting, most financial
institutions offer fraud protection to replace funds pending investigation. The
bank will contact our Walmart fraud team to request additional information, and
we will work with them to investigate charges. This also ensures our Walmart
fraud team can do a proper review of the order in our systems.
We had reached out to Mr. ***** on 09.20.22 and assisted
with the membership cancelation.
Again, we thank Mr. ***** for his feedback and comments. If
either of you has any further questions or comments, please feel free to
contact us.
Sincerely,
*******Initial Complaint
Date:09/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
August 31 2022 I made an order for delivery order number is **************** there was three items never sent to me I waited two days and nothing I contacted them Walmart distribution center we canceled those three items which was Glade Jar Candle 2 Ct Apple of my Pie for 5.98 Spring Valley Extra Strength Melatonin Tablets for 11.88 also Bissell Power Force Helix Bagless Upright Vacuum for 53.00. They filed a return for those three items they told me I have to wait 5 business days I did. I contacted them today Sept 8 2022 and they said they gave me my money I told them I had contacted my back and there was nothing from Walmart he hung up. I contacted them again asked for a supervisor he put me on hold and hung up two more times trying to get a supervisor same outcome. They forth time I spoke with he said his name was Cesar he said no return was filed and they never took the money for those three items which they did the total bill that I paid was 260.31 all I am asking for is the money back for those three cancelled items I was lied to on Aug 31 2022 and treated very poorly from employees from this company I want the money back of 260.31 for being treated like that and waiting for a rufund that was never filedBusiness Response
Date: 09/21/2022
Walmart.com received a Better Business Bureau complaint from Mr. ***** ******* regarding his recent contact. We thank you for the opportunity to address Mr. *******’s concerns and appreciate the time he has taken to provide us.
After Walmart.com received Mr. *******, we reviewed her account and order history. Mr. ******* placed order# **************** on August 30, 2022 for delivery. Walmart received a call from Mr. ******* on 09.01.22 due to the order was delayed.
A representative assisted with the cancelation for the following items:
Glade Jar Candle 2 CT, Apple Of My Pie
Spring Valley Extra Strength Melatonin
BISSELL Power Force Helix Bagless
We have contacted Mr. ******* on 09.21.22 and ensured the items were not charged to the account and provided the transaction history which includes the authorization hold for $213.78
*********** ******* ************
********** * ***** **
The total charge for the delivery is $158.22 plus a store delivery tip for $15.00. In addition, we have provided a copy of the itemized item which is also available in the purchase history.
Walmart does not control the actual removal of the hold on a customer’s account/card. If the order is canceled, the bank should have removed the authorization hold. The timing of this removal varies by financial institution and can be impacted by the day of the week depending on your bank’s policy.
Again, we thank Mr. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******Initial Complaint
Date:09/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order# **************** Initially, I hadn’t received all the stamps on this order. Walmart got in touch with the merchant and merchant sent the remaining merchandise. Upon receiving them, they didn’t look comparable to authentic ones I’ve gotten from the post office. I took the stamps to the post office and they didn’t glow under the UV light like authentic ones do. I created a return with Walmart. I used the prepaid shipping label to return the entire order with FedEx trac**** # ************. The package was delivered to the return center 8/24/2022 at 1:14 pm Signed for by: MANAGER. On 8/26/22 Walmart only issued a partial refund of $443.34. I contact Walmart on incident ********************** and ***** assures me the full refund of $1248.78 will be issued. 8/30 I’m told to wait 48-72 more hours. 9/2 I email and no reply. 9/8 I email and no reply. 9/9 I contact Walmart again on incident **********************. ******* asks which items I have and haven’t been refunded for. I reply back immediately with the answer. Then I’m asked for the trac**** information (even though Walmart provided the label.) I immediately reply with the trac**** info. Then I’m told to call for further assistance. When I call, I’m told the matter has been escalated and I should have a response in 48-72 hours. 48 hours later nothing has happened. What will it take to get my full refund since I returned all the merchandise using Walmart’s label?Business Response
Date: 09/21/2022
Walmart received a Better Business Bureau complaint from ******* **** regarding his recent contact. We thank you for the opportunity to address Mr. ****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart received Mr. ****’s complaint, we reviewed his account and order history. We are still wor**** to investigate Mr. ****'s order. As soon as we have more information we will respond directly to Mr. **** with the final resolution. As such, Walmart considers this matter closed.
Again, we thank Mr. **** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartCustomer Answer
Date: 09/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
Date:09/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Aberdeen Md Online order and delivery. The past 5 out of 6 orders were not delivered at the scheduled time. I had to call the store each and every time and ask for it to be delivered. Calling the store is not easy they usually do not answer. It takes time to get someone to pick up. I ordered yesterday for delivery yesterday and today the status on the Walmart app is delayed. I called the store like 5 times before I got any help. I was told no one will answer back there they have been behind all week. I asked if I could come and pick up my groceries and customer service told me yes. Upon my arrival to the store everyone of the pick up parking spots were full. People looked like they were camping out. A woman came to my car and said cancel your order I have been waiting here 2 hours for mine. I went online and cancelled my order which is not showing cancelled but delayed and my payment is still pending. I went in Walmart and bought all of the groceries I ordered. It is now 7pm my family is extremely hungry and my 4/6 year olds are tired. Why do you continue to offer a service you can not fulfill? You are wasting peoples time and holding their money. I saw so many employees in the store basically do g nothing. I was told there was one person working that could take orders to the cars. Walmart what is going on??? Order # ***************Business Response
Date: 09/22/2022
Walmart received a Better Business Bureau complaint from ***** ****** regarding their recent contact. We thank you for the opportunity to address Mr. ******'s concerns and appreciate the time they have taken to provide us with their feedback and comments.
After Walmart received Mr. ******'s complaint, we reviewed their account and order history. On September 6th, 2022, Mr. ****** placed an online delivery order scheduled for delivery that same day. The order was delayed and on September 7th Mr. ****** called the store multiple times before being answered. When Mr. ****** got an associate on the phone, they were told that the pick up and delivery department has been behind all week. Mr. ******'s asked if they could pick up their order instead and was told they could. After arriving to the store, the pick up parking spots were full and there was a long wait. Mr. ****** cancelled their online order and proceeded to shop for their groceries in store. On September 15th, a full refund was issued for the cancelled order. We also reached out to store leadership to address the store's performance and take corrective action. Store leadership reached out to Mr. ****** to hear their concerns and received no response. As such, Walmart considers this matter closed.
Again, we thank Mr. ****** for their feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartBusiness Response
Date: 09/24/2022
Walmart received ***** ******'s rebuttal arising from their original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to their claim.
We received Mr. ******'s email response and appreciate the feedback they have given. Mr. ******'s feedback is taken seriously and will be used to help improve the customer experience. At this time Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartCustomer Answer
Date: 09/26/2022
Better Business Bureau:
They didn’t do anything but sure.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:09/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Once again.I have been charged on my credit card for unauthorized amounts. ThIs is the third time that Walmart enrolled me in a membership without my permission!Upon receiving the welcome email for membership immediately called and was told that my membership was canceled and there would be no charges. However despite my call, This is the third time and $98. charge appeared on my credit card statement! I have spent hours , upon hours speaking to supervisors ,incompetent reps, and now it happened again! I was also given a promo card code..the order went through, and then I see that I although the order went through with the code being applied, I additionally, charged for the same amount -again unauthorized .I was then connected to a supervisor, Iris, who claimed that she could do nothing regarding the unauthorized charges! This is absolutely scandalous on Wallmart’s part.I am presently on the phone on hold w Walmart for over an hour and 20 minutes trying to resolve this.Fourth representative and fourth time disconnected!Business Response
Date: 09/21/2022
Walmart received a Better Business Bureau complaint from **** ********* regarding their recent contact. We thank you for the opportunity to address Ms. *********'s concerns and appreciate the time they have taken to provide us with their feedback and comments.
After Walmart received Ms. *********'s complaint, we reviewed their account and order history. On multiple occasions, Ms. ********* was enrolled as a Walmart+ member without their knowledge. We issued complete refunds for each membership and after further review we found that the free delivery option was selected at check out when Ms. ********* was placing their orders. This option enrolls customers in a 30-day Walmart+ membership trial. If the free membership trial is not cancelled before it ends, customers will be charged to stay enrolled. We have shared this feedback with the appropriate teams so that it may be considered for future updates. As such, Walmart considers this matter closed.
Again, we thank Ms. ********* for their feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartCustomer Answer
Date: 09/21/2022
Complaint: ********
I am rejecting this response because:
This Action which which is practiced by Walmart,I feel is still is unethical.? I shouldn’t be any unauthorized charges on the credit card, period, especially when an Order is placed & I make a request NOT to enroll in membership.it should be honored. As I have stated, this is not the first time, and it takes hours trying to resolve the situation. God knows how many customers they do this to,while Walmart accounts keep collecting unauthorized money ! it takes at least 6 to 8 weeks for my credit card to issue a credit for the charges that Walmart placed on my card! Yes, the issue is resolved because of my efforts and determination. Yet I guarantee if or when I order again it’s gonna be a repeat performance by Walmart! **** *********Initial Complaint
Date:09/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mu husband ordered 4 Tires from Walmart.com Order# *************** on 7/25 and we were charged $542.00 on our credit card. We were called a week later saying only 3 tires came and they have no idea when the 4th one was coming. My husband was advised by the auto center to cancel and reorder, Which he did. He ordered 4 new tires, those was delivered and picked up already. We been calling Walmart customer service for a refund on our money, calling about 7 times already. Each time we are put on hold for a long time, we are cut off many times, we are told different things, and we also spoke to supervisors and still no resolution. Each time we call back they make us explain things over again and claim that we never call them and has no notes from previous calls. We do not care about the aweful customer service provided to us but we need are money back and refunded. Wd will never do business with walmart again.Business Response
Date: 09/21/2022
Walmart received a Better Business Bureau complaint from ******* **** ***** regarding their recent contact. We thank you for the opportunity to address Ms. *****'s concerns and appreciate the time they have taken to provide us with their feedback and comments.
After Walmart received Ms. *****'s complaint, we reviewed their account and contact history. On July 24th, 2022, Ms. ***** and her husband placed an online order for 4 tires. A week later, they were notified that only 3 of the tires had arrived. Ms. and Mr. ***** were advised by a store associate to cancel their order and re-order the 4 tires. The original order could not be cancelled as it was already complete and Ms. and Mr. ***** were charged. On September 6th, 2022, a refund was issued for 1 tire that never arrived. On September 12th, a refund was issued for the remaining 3 tires. As such, Walmart considers this matter closed.
Again, we thank Ms. ***** for their feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartInitial Complaint
Date:09/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tuesday, August 23rd 2022 I placed an order on Walmart.com for a tv and an xbox console order # ***************. To my suprise the console was out for delivery the same day, however it was not able to be delivered. I was contacted by the delivery driver and advised that she could not leave the item without a signature and she would be returning it to the store. I immediately called 1-800-walmart to discuss when the item would be reshipped and was advised that I could pick the item up at the store and I was given the location. I picked the item up at aproximately 9:30pm and the next day, when I hooked the item up, it did not work. I returned to the store where they advised that I could not return the item as it was still showing as not delivered in their system. Walmart had made an error and not changed the item from being shipped to a pick up. After 4 hours in the strore, they advised that they would escalate the issue and would have a resolve in 24-48hrs. a few days go by so I call walmart customer service to follow up and they advise there is no escalation on record and to return the item to the store and request a "manual refund". I returned to the strore and after 3 more hours they advised that they would submit another escalation. a few more days go by and I contact walmart again, only to be advised that another escalation would be submitted as there was no record of an escalation in their system. I called again today, two weeks since the purchase date, customer service advised that they would issue a refund and a return label, however I only received $106 of the $533 and no return label. I called back and was advised again that an escalation needs to be submitted to receive a refund. I am currently stuck with a $533 paper weight and my money being held hostage due to an error made by Walmart and have gotten no where with customer service. Once resolved, I have no desire to make any future purchases with Walmart and will advise my friends and family the same.Business Response
Date: 09/21/2022
Walmart received a Better Business Bureau complaint from ******* **** regarding his recent contact. We thank you for the opportunity to address Mr. ****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart received Mr. ****’s complaint, we reviewed his account and order history. On September 8, 2022, Mr. **** was refunded $427.14. At this time Mr. **** has been fully refunded for his Xbox console. As such, Walmart considers this matter closed.Again, we thank Mr. **** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
Walmart
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