Complaints
This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13,838 total complaints in the last 3 years.
- 5,649 complaints closed in the last 12 months.
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Initial Complaint
Date:06/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Tuesday 3/25/25 I bought a gold ring online from Walmart for $298.90. It arrived a few days later and I hated it. I returned this via fed ex on 4/1/25. I have been fighting to get my deposit back. Finally, 5/16/25 Walmart sends me an email telling me my refund is on the way. I still have not yet received the $298.90. On the email it stated it may take up to ten days and the money will be put back on the original payment card. I have been "chatting" with Walmart multiple of times without any resolve online on their help line.
Business Response
Date: 06/20/2025
Walmart received a Better Business Bureau complaint from ******* **** regarding her recent contact. We thank you for the opportunity to address Ms. ****’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart received Ms. ****’s complaint, we reviewed her account and order history. Ms. **** purchased a gold ring online from Walmart. Dissatisfied with the item, she returned it via FedEx. Since then, Ms. **** has been struggling to receive the refund. Walmart confirmed that a full refund in the amount of $298.90 for the gold ring Ms. **** returned to Walmart's return center has been issued to her original form of payment. As such, Walmart considers this matter closed.
Again, we thank Ms. **** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartInitial Complaint
Date:06/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed a order for trailor tires with Walmart .com on May 18th at the price of 92.59 for 2 tires. They gave me a delivery date of May 21st.
The hold was on my bank account for several days and then disapearred. I called Walmart.com and was assured that the order would be reinstated and shipped. In the meantime, the tires increased from 92.59 for 2 up to 150.00 for 2.
I continued to call and was told over and over that they were sorry and the issue would be fixed and the tires shipped.
One supervisor gave me a 25.00 e-card since I had been "inconvenienced" and said it was going to be shipped.
I have been promised phone calls twice from supervision that did not happen and today the Supervisor told me there was nothing she could do about adjusting the price and I would have to reorder at the higher price of 193.65 today.
I think this is unacceptable and they should have to make this order right.Business Response
Date: 06/18/2025
Walmart received a Better Business Bureau complaint
from ******* ****** regarding her recent contact. We thank you for the
opportunity to address Ms. ******’s concerns and appreciate the time she
has taken to provide us with her feedback and comments.
After Walmart received Ms. ******’s complaint, we
reviewed her account and order history. Ms. ****** placed an order for trailer tires on 5/18/25 with an
estimated delivery date of 5/21/25. When the tires were not shipped, Ms. ****** contacted
Walmart.com to report the issue. On her last contact with customer care, her
order was cancelled. We contacted
Ms. ****** to gather additional details and feedback regarding her
experience. Ms. ****** expressed that she
had received assistance from another retailer and that her concerns regarding
the purchase of the tires have been resolved. We have reviewed and addressed
Ms. ******'s
concerns regarding her contacts with Walmart customer care. As such, Walmart considers this matter closed.
Again, we thank Ms. ****** for her
feedback and comments. If either of you have any further questions or comments,
please feel free to contact us.
Sincerely,
*****
WalmartInitial Complaint
Date:06/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 2 Goodyear Eagle Sport TZ Performance Tires from WalMart.com on May 24, 2025. I received an email that my order was delayed so my installation was canceled. However, I received another email from WalMart.com that my order was delivered to the Walmart Super Center and was ready for pick up Jan. 01. So scheduled an appointment for Jan 09 for installation. I arrived at the Service Center on Jan 09 and was told by the Service Tech that my tires were not there, She then contacted WalMart.com and spoke with a Rep (Speaker) that stated that my tires had not been shipped and are delayed. I was furious. I stated that I wanted to cancel my order. The Walmart.com Rep on the phone stated that he would reach out to the 3rd party seller but he could not cancel my order. I's still furious. He stated that I would have to reach out to the seller. I was given no information. Still this order is showing Shipped and ready for pick up. I just want my money reimbursed.Business Response
Date: 06/24/2025
Walmart received a complaint from Ms. **** ******** through the Better Business Bureau regarding an online purchase for tires from a Marketplace seller.
On May 24, 2025, Ms. **** ********'s assistant ordered two Tires from Walmart. However, Ms. ********'s attempt to install the tires was unsuccessful and seeking for a refund.
As a reminder, when purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders are fulfilled by the third-party Marketplace Retailer, not Walmart. The Marketplace Retailer is responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Therefore, any returns should be made directly to the Marketplace Retailer in accordance with their return policy.
For your reference, you can review the terms and conditions here.
**********************************************************************************************
Walmart had reached out to Ms. ******** on 06.22.25 and offered a resolution.
We encourage Mr. ******** and the Better Business Bureau to reach out if they have any further questions or comments. We are committed to providing excellent service and resolving any issues that may arise.
Sincerely,
*******Business Response
Date: 07/02/2025
Walmart received **** ********’s rebuttal arising from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to her concern and appreciate her additional feedback. At this time, our response remains unchanged, and Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact me.
Sincerely,
******
WalmartCustomer Answer
Date: 07/02/2025
Complaint: ********
I am rejecting this response because: This is very disappointing but I will make certain that this situation is put on notice. Since Walmart obviously doesn't appreciate their customers. I hope Walmart organization burn to the ground. I will never patronize you business again. My little money may not mean anything to Walmart, but there is a day when they will finally appreciate their customers.
Sincerely,
**** ********Initial Complaint
Date:06/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I didn’t receive my dehumidifier, talked to chat support 3 times and was promised a refund yet never received it.
Jun 01, 2025 order - order number ****************
im asking 170 out of the 157$ that it costed to purchase the dehumidifier, along with the fees of delivery.Business Response
Date: 06/24/2025
Walmart has received a complaint from Mr. ****** ****** via the Better Business Bureau. Mr. ****** contacted Walmart about a missing item.
Mr. ****** placed an order for a Midea 22 Pt. Smart Dehumidifier on June 01, 2025, but did not receive the item during the delivery scheduled for the same day. Walmart contacted him on June 19, 2025, to address the issue and advised Mr. ****** that a refund of $169.57 was issued on June 11, 2025.
Once again, we thank Mr. ****** for his feedback and comments. If either of you has additional questions or comments, please feel free to contact us.
Best regards,
*******Customer Answer
Date: 06/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:06/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I order a ninja slushy machine 2-28-25. The order was delivered on 3-2-25. The package was left on building front porch. During checkout on Walmart.com I put in the comments do not leave package on porch. When I got home from work my package was not there. I asked my neighbors I even went to the property manager to complain. I disputed this with my bank and got a provisional credit, that credit was then reversed because Walmart said the delivery address was correct and they are not responsible for stolen packages. Yes, the address was correct but due to the poor delivery judgement by fedex my package was left out in the open in a not so safe neighborhood. I was told by several different representatives that I would receive a refund. It has been pass 10days. I spoke with a rep from claims department and was told she made a decision to not grant a refund because the address was correct and I should contact fedex. This so called refund policy needs to be looked at this is bad for customers who are not able to go to the store. I want a refund or I would like what I paid for. I shouldn’t have to contact fedex for a refund.Business Response
Date: 06/20/2025
Walmart received a Better Business Bureau complaint from ******** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart received Ms. *******’s complaint, we reviewed her account and order history. Ms. ******* ordered a Ninja slushy machine from Walmart that could not be located after delivery. Ms. ******* disputed the charge with her bank; however, Walmart stated that the correct delivery address was used and they weren't responsible for stolen packages. Multiple representatives assured Ms. ******* that she would receive a refund, but this was later denied. Walmart has issued Ms. ******* a full refund of $328.55 as an acknowledgment of her experience. The refund has been issued back to Ms. *******'s original form of payment. As such, Walmart considers this matter closed.
Again, we thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartInitial Complaint
Date:06/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an online order from Walmart for a television on 5/31/25. The TV was damaged n returned to my Porterville, Ca store, # **** for a full refund towards my debit account **** in the amount of $386.19 on 6/2/25. I repurchased the same identical television, this time using my Mastercard credit card, #5702 on 6/3/25. I noticed a deduction from Walmart towards my debit account, ****, on 6/3/25 in the amount of 452.57 . Since 6/3/25 I have placed 3 calls to Walmarts Customer Service and have spoke to 3 separate agents informing me I would be receiving an email from their billing department with a Refund of the double deduction. My last phone call was today , 6/11/25 and I was informed they had given a an invoice in the amount of the television for 386.19. I am retired n live on a monthly budget. I do not want an invoice, I want my refund back
Into my debit account, ****. Please consider my refund and I greatly appreciate your time spent on my complaint. Thank you kindly.Business Response
Date: 06/20/2025
Walmart received a Better Business Bureau complaint from ******
********* regarding her recent contact. We thank you for the opportunity to
address Ms. *********’s concerns and appreciate the time she has taken to
provide us with her feedback and comments.
After Walmart received Ms. *********’s complaint, we
reviewed her account and order history. Upon reviewing the information that we
were provided with we were unable to locate a charge in our system for $452.57.
We were able to see that a refund in the amount of $386.19 was issued in store
on 6/2/2025. We called and emailed her to request the statement showing the
charge so we could investigate further on her behalf. Once she replies with the
requested information we will look into it further. As such, Walmart considers
this matter closed.
Again, we thank Ms. ********* for her feedback and comments.
If either of you have any further questions or comments, please feel free to
contact us.
Sincerely,
**
WalmartInitial Complaint
Date:06/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 12, 2025, I made an online purchase through Walmart.com for a bottle of Napa Valley organic olive oil. When I received it, I could see that the product was not good, and the source could not be verified, so on May, 21, 2024 I returned the unopened product to my local Walmart #514, on whiskey Rd. Aiken SC as I was instructed by customer service in order to get a refund. After numerous calls and online chats with customer service, Walmart has not given me my money back. Please help me. Walmart owes me $51.00. Please Help Me!Business Response
Date: 06/23/2025
Walmart received a Better Business Bureau complaint from *** ******* regarding
her recent order. We thank you for the opportunity to address Ms. *******’s concerns
and appreciate the time she has taken to provide us with her feedback and
comments.
After we received Ms. *******’s complaint, we reviewed her Walmart.com account
and order history. Ms. *******’s order was from Online Grocery Outlet, a
third-party Walmart Marketplace Seller. Per Walmart's Terms of Use, by
purchasing a product from any of our Marketplace Retailers, you acknowledge
that all Walmart Marketplace orders will be fulfilled by the third-party
Marketplace Retailer and not Walmart. The Marketplace Retailer (and not
Walmart) will be responsible for all processing, shipping, returns, and
customer service related to your Walmart Marketplace order. Products purchased
from a Marketplace Retailer can only be returned to that Marketplace Retailer
in accordance with its return policy. Each Marketplace Retailer’s shipping
information, return policy, customer service information, and Marketplace
Privacy Policy can be found on that Marketplace Retailer’s Seller Information
page. For other terms that apply to Walmart Marketplace, including important
notices and disclosures, see About Marketplace.
When customers order products from a Marketplace Seller, the Seller
manages and supports the order, including the product description, shipping,
customer service, exchanges, and returns. Walmart.com provides information for
each seller, such as contact information and return policies on the product
details page and throughout the purchasing process.
On May 12,
2025, Ms. ******* ordered Napa Valley Naturals Organic Extra Virgin Olive Oil,
50.8 Ounces. On May 21, 2025, Ms. ******* returned the item for a refund. As of
June 11, 2025, a refund had not been processed. On June 23, 2025, Walmart
contacted Ms. ******* to inform her that a refund was processed for June 19,
2025. As such, Walmart considers this matter closed.
Again, we thank Ms. ******* for her feedback and comments. If either of you
have any further questions or comments, please feel free to contact us.
Sincerely,
***** C.
WalmartInitial Complaint
Date:06/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm trying to order on walmart.com with my giftcard but it keeps cancelling my order. I can't travel myself so I can only my giftcard online and its not possible with my grocery orders cancelling for some reason.Business Response
Date: 07/01/2025
Walmart has received and thoroughly reviewed the complaint lodged by Mr. ***** ****. Upon a comprehensive review of the customer's account and order history by our internal teams, it was unfortunately decided that the account will be closed. This decision, though regrettable, was deemed necessary.
Walmart acknowledges the inconvenience and disappointment this may cause Mr. **** and sincerely apologizes. We place great value on the feedback provided by our customers and will use this incident as an opportunity to continue enhancing our services. Despite the account closure, Walmart encourages Mr. **** to continue patronizing our stores. We are confident that our array of products will suit Mr. ****'s needs, and we are committed to providing the best possible shopping experience for all our customers.
We appreciate Mr. ****'s understanding in this matter and express our gratitude for the feedback and comments provided. We believe this concern has been appropriately resolved and Walmart considers this matter closed.
Sincerely,
**
WalmartCustomer Answer
Date: 07/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
Date:06/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on Walmart.com on May 19th. It was to be delivered on June 3rd. On June 4th I received an email stating it was delayed and would arrive on Juen 5th. When it did not I contacted Walmart.com Customer Service and they stated they had to contact their Marketplace Provider which is located in China and I would receive an email in a couple of days. This is the response I received: Hi friend, the express delivery has arrived in the destination country and is being arranged to forward. We are currently queuing for customs clearance and release/release transfer. Due to recent changes in US customs policy, the express delivery time is expected to be extended. Please wait patiently, thank you
If you can make sense out of that, then you are wiser than myself! Bottom line its now almost a month and not only do I not have the merchandise, but this is for a time sensitive project. I only want my money back if I can't receive the items by the end of June. I really needed these items. Based on the tracking information I received these were at LAX (Los Angelos Airport) on June 3rd. I can't understand why no one is able to state when I will receive these items. I would greatly appreciate your help in resolving this matter. My contact number is ************.
I know no one cares but these sweatshirts were for two kids who are competing on a National Dance Team. So, these items had relevance and importance and once again are time sensitive.Business Response
Date: 06/18/2025
Walmart received a Better Business Bureau complaint from ******* ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart received Ms. *******'s complaint, I reviewed her account and order history. I called and spoke with Ms. *******, her order from Marketplace seller "CF TQWTQ" has shipping information but it has not moved and she would not received it in time. I issued a refund for that order and then issued her gift cards and assisted with placing a new order that states it will be delivered on Saturday 21st. I advised Ms. ******* to reach out to me via email if she has any issues with the second order.
I apologize for Ms. *******'s frustration, as we seek to make improvements. As such, Walmart considers this matter closed.
Again, I thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely, ******
WalmartInitial Complaint
Date:06/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased road hazard warranty on 4 tires. One tire recently flat, took to Walmart, verified in writing not repairable. I was told to order tire through Walmart. Com, they do not have in stock at store. I ordered correct tire, but Walmart tire warehouse did not send correct tire. No one will call tire warehouse or they say they “cant” to make sure correct tire is delivered. Ive had to order tire twice. Still not the correct tire. They are unwilling to accept responsibility, both the Walmart customer service and tire center, quote “it’s not their responsibility”. I paid road hazard for all 4 tires. I want the exact tire, which they have in stock, but no one apparently looks at tire. Tire warehouse keeps sending handbook extreme 265/65r17 rf12, I need the hankook atf2 r11 tire size 265/65r17. Waited today 2 hours for a manager. No manager. Warranty offers credit for cost of new tire. However, now they say, but it’s not written any where that I can buy somewhere else. So truth in their policy not standing. Because what if my tire at say discount tire costs $300, I am not protected for that so called credit in writing anywhere. I want Walmart to honor their contract. I have all my receipts, original. I order a tire, the correct tire and it is available on their site, but they do not deliver correct tire.Business Response
Date: 06/27/2025
Walmart received a Better Business Bureau complaint from Ms. ****** ******** regarding her recent contact. We thank you for the opportunity to address Ms. ********'s concerns and appreciate the time she has taken to provide us with her feedback and comments. After Walmart received Ms. ******** complaint, we reviewed her account and order history. The store made an attempt to contact her on 6/19, 2025, by phone and email, she has not responded. As such, Walmart considers this matter closed. If Ms. ******** reaches out to us directly, we will certainly assist further.
Again, we thank Ms. ******** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
******
Walmart
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