Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

  
• 

  Wal-Mart

  5335 Highway 280 Birmingham, AL 35242

• 

  Wal-Mart Stores, Inc.

  112 Carroll Island Rd Middle River, MD 21220-2208

• 

  Wal-Mart Stores, Inc.

  1811 Monocacy Blvd Frederick, MD 21701-4728

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  Wal-Mart Stores, Inc.

  2701 Port Covington Dr Baltimore, MD 21230-5004

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my account got deactivated/closed for “violating the returns policy” when i have never returned a single item. i have explained this to them SEVERAL times through email and always get the same response “we reviewed your account and see you have violated the returns policy so we cannot reopen your account”. i keep trying to fight it as i know i have NEVER returned a single item EVER and they have stopped responding for the most part and will not actually help me. if an actual person would actually look at my account they would see that i have NOT returned a single item especially within the last 12 months before my account got deactivated months ago. its truly unfair to deactivate someones account when they have done nothing wrong.

  

  Business Response

  Date: 06/20/2025

  Walmart received a Better Business Bureau complaint
  from ******** ********* regarding his recent contact. We thank you for the
  opportunity to address Mr. *********’s concerns and appreciate the time he has
  taken to provide us with his feedback and comments. 
   
  After Walmart received Mr. *********’s complaint, we reviewed his account and
  order history. Upon reviewing the information that was provided the account had
  been closed with no activity since 2024. We were able to determine that the account
  was reopened on 6/19/2025 but were unable to reach him at the number provided.
  We did send him an email to advise him the account had been reopened at this time.
  As such, Walmart considers this matter closed. 
   
  Again, we thank Mr. ********* for his feedback and comments. If either of you
  has any further questions or comments, please feel free to contact us. 
   
   
  Sincerely,  
  **
  Walmart 
  
  

  Customer Answer

  Date: 06/20/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would just like to state that closing people’s accounts for no reason isn’t okay. I did nothing wrong and my account got closed. Your customer service representatives need to be looked into as it took me MONTHS to get my account back because they kept sending the same generic email stating they reviewed my account history and seen I violated the returns policy when I never did. I had a friend tell me the same thing happened to them last year. This is quite ridiculous and needs to be looked into.
  
  
  
  Sincerely,
  
  
  
  ******** *********

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Now on two seperate occasions in 2 weeks, I have had issues with tire orders on Walmart.com. Two weeks ago tire order came in with the wrong rim size. Tires were returned to the 3rd Party Seller Priority Tire with refund. Spent several days researching and finding a different tire since the 18" tires I wanted were out of stock. Found a suitable replacement and placed an order. Recieved an email from Walmart tires had shipped. This morning recieved an email from Priority Tire stating there was an issue with order and they canceled it. I called Priority Tire and was advised that the warehouse the tires stored in caused the tires to be damaged and were deteriorating. Why would Walmart due business with a company such as this? Two orders, two serious issues with this company and yet I still do not have the tires the are needed for an emergency vehicle. Why say available on Walmart.com when in fact they are not. I understand using a 3rd party. But this is ridiculous. This isn't the 1st time this has happened to myself or others in the fire department. I fact this is now 5th occasion of issues with Walmart.com and tires. And the in store customer service, of an associate stating, " this is a Walmart.com, 3rd party and you problem, not ours", and then walking away was uncalled for and unprofessional. I am now understanding why people are shopping local tire locations and paying more as they are getting better service. If I do not hear back from Walmart, this will be last purchase ever for myself, my family and the fire department moving forward. And we will be making this known to the community of what has occurred, as everything has been documented.

  

  Business Response

  Date: 07/03/2025

  Walmart received a Better Business Bureau complaint from Mr. ****** ******** regarding his recent contact. We thank you for the opportunity to address Mr. ********’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. Michell's complaint, we reviewed his account and order history. We reviewed order ending in 6406 and the order had cancelled, the customer was not charged for the order. We did investigate Mr. ********s statement that he was told that the tires at the warehouse were deteriorated. The warehouse did experience an accident and orders were cancelled due to safety issues.  We have provided Mr. ******** with this information and apologized for any inconvenience the accident may have caused. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ******** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  
  ******
  
  Walmart

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 8,2025 my 7 year old daughter managed to order a ride in Barbie car for $159.43. When I saw the charge the next morning I immediately contacted walmart.com. I was told that the order had not been shipped so it would not be a problem cancelling the order and the refund would take about 48 hours.
  
  When I had not received the refund by the 15th I contacted walmart.com again. When I checked my email for the order number to give them I found a picture and email from walmart saying it had been delivered on the 10th. We had not received anything because this picture showed the item being delivered to a house we moved from in December. The house is empty and has a for sale sign on the front lawn. I contacted our old neighbor and he said there was nothing left there. Once again I was told my money would be refunded and I would receive it back in about 48 hours. On the 22nd of May I contacted Walmart again because I still had not received my refund. This time I was finally given a reference number for my refund that I would again receive in about 48 hours. On May 25th I received another email from Walmart stating I would not be getting a refund because it was successfully delivered.

  

  Business Response

  Date: 06/23/2025

  Walmart received a complaint from Mr. ****** and Ms. ********* ******* through the Better Business Bureau regarding an item ordered on their Walmart account.
  

  Mr. ****** and Ms. ********* *******, residing in Charlotte, FL, reported an unauthorized order placed by their 6-year-old daughter for a 6V Barbie Convertible Ride on Car, which was delivered to an incorrect address. Walmart contacted Ms. ******* on 06/19/25 and advised her to dispute the charges, as the order shows as delivered.
  

  We encourage Ms. ******* and the Better Business Bureau to reach out if they have any further questions or comments. We are committed to providing excellent service and resolving any issues that may arise.
  

  Sincerely,

  *******

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 23, 2025, I purchased a 75” Vizio television for $293 directly from Walmart.com. The item was listed as in stock and shipping, sold and shipped by Walmart, not a third-party seller.
  
  Two days later, Walmart canceled the order, claiming it was out of stock, despite it showing as in stock and available for shipping the very same day at a new price of around $500.
  
  I reached out to Walmart customer support via chat. The agent acknowledged the cancellation was unjust, especially since the item was supposed to be shipping and not a local store decision. They advised me to re-purchase the TV at the $500 price and assured me I would be refunded the difference ($222) to honor the original sale. I was even provided a chat reference number for this promise. Ref #**********************
  
  After I followed their instructions and purchased the item again at full price, I reached out to customer support to have the refund processed. At this point, I was told the previous agent was incorrect and they would not be honoring the promised price adjustment. Baffled at this point, because not honoring the price would require me to return it and cover all costs associated with returning a TV this large, which is why I chose to have it shipped. (truck rental fee, mileage, etc)
  
  I escalated to a supervisor, who stated he would send the issue to the billing team and that I would hear back “with my refund” within 24–48 hours. I never received a follow-up or resolution, and the refund has not been issued.
  
  This is a clear case of bait-and-switch pricing and deceptive customer service practices. I followed all instructions given to me in good faith, based on the assurance from a Walmart representative. To not honor the agreement, after confirming it in writing, is unethical and unacceptable.

  

  Business Response

  Date: 06/16/2025

  Walmart received a Better Business Bureau complaint
  from ***** ****** regarding his recent contact. We thank you for the
  opportunity to address Mr. ******’s concerns and appreciate the time he has
  taken to provide us with his feedback and comments. 
   
  After Walmart received Mr. ******’s complaint, we reviewed his account and
  order history. On 5/28/25 he contacted us regarding his order being cancelled.
  He was advised he would receive a partial refund if he placed another order.
  This was not resolved. On 6/16/2025 we contacted him via phone and email to
  apologize for the experience. We were able to inform him that items that go out
  of stock during a sale are while supplies last and as part of our policy cannot
  be price adjusted later, and that we submitted feedback on the information that
  was given being incorrect when he called for assistance. We did go ahead and
  refund him $249 back to the original form of purchase which will be reflected
  in his account within 5 business days. As such, Walmart considers this matter
  closed. 
   
  Again, we thank Mr. ****** for his feedback and comments. If either of you have
  any further questions or comments, please feel free to contact us.   
   
  Sincerely,  
  **
  Walmart 
  

  Customer Answer

  Date: 06/18/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an order: Order# ****************
  Got Four SUGARed versions of Mountain Thunder
  Unable to just get a refund through the automated system, had to chat
  40+ minutes was spent trying to get a refund and credit for the time waste I have for these repeated issues with the store (someone scanning ALL the bottles would have caught this issue, your pickers are terrible)
  Online rep pretty much ignored everything I was saying, wasted more and more time
  Wouldn't escalate to a supervisor until I said BBB complaint at 40 minutes, but it was too late

  

  Business Response

  Date: 06/21/2025

  Walmart
  received a Better Business Bureau complaint from ** ******** regarding his recent
  order. We thank you for the opportunity to address Mr. ********’s concerns and
  appreciate the time he has taken to provide us with his feedback and comments.
  
  After
  Walmart received Mr. ********’s complaint, we reviewed his account and order
  history. On June 8, 2025, Mr. ******** ordered 5 Great Value Diet Mountain
  Lightning, 2 Liter Bottle. When the order was delivered Mr. ******** received 4
  Sugared bottles. Mr. ******** contacted Walmart Customer Service. Mr. ********
  was on the phone for 40 minutes. On June 16, 2025, Walmart processed a refund
  for all 5 bottles, even though one was the correct item. Mr. ******** wanted
  free shipping for a replacement order. Mr. ******** is a Walmart + member and
  has free shipping for small orders already, so this request is redundant. Mr.
  ******** also wanted compensation for the 40 minutes he was on the phone with
  Walmart Customer Service. Walmart’s policy is to not compensate customers for their
  poor experiences; therefore, Walmart is not going to give Mr. ******** any
  compensation. As such, Walmart considers this matter closed.
  
  Again,
  we thank Mr. ******** for his feedback and comments. If either of you have any
  further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  *****
  C.
  Walmart

  Customer Answer

  Date: 06/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because it's not true that Walmart does not compensate customers for their time. The rep also makes no attempt to fix the problem that makes me have to spend 15 minutes going through CHAT to get a refund for a few dollars worth of merchandise.
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay monthly fee. One of the options for paying this fee is when I order groceries I get them delivered free. I have called walmart several times regarding this issue. First call they said I canceled this membership. I told them the money for that membership is still being deducted from my checking account. First time said they would credit my bank account for the delivery fees which never happened. Second call said they would take care of it which they did not. Third call said she was sending this up to billing dept. Fourth call said this account was cancelled yet they are still charging me for the monthly payments for this membership. I live with my mother who is disabled. I work long hours so the only way she can get groceries is through this delivery service.

  

  Business Response

  Date: 06/20/2025

  Walmart recently received a Better Business Bureau complaint from Mr. **** **** regarding his recent order. We appreciate Mr. ****'s feedback and comments and would like to address his concerns.
  
  Ms. Sandra **** is experiencing an issue with an unauthorized monthly fee for a membership that was canceled on May 6, 2025. She was charged a delivery fee twice on May 28, 2025, and was informed that she is not a Walmart Plus member and is being charged a standard delivery fee for non-members. On June 9, 2025, she requested a refund but was advised that past month membership fees cannot be refunded.
  
  We contacted Mr. **** on June 18, 2025, and explained the membership cancellation and fees. We apologize for any inconvenience caused and appreciate your understanding in this matter. If you have any further questions or concerns, please do not hesitate to contact our customer service team.
  
  Once again, we thank you for your feedback and comments, and we value your time and input.
  
  Best Regards,
  *******

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  Order# ****************
  Item- OISHANI SAREE GHOR Women's Traditional Bengal Cotton Silk Soft Jamdani Saree - Beautiful design and Quality - Without Blouse Piece
  
  I have ordered this item and received a completely different item. I was trying to return the item for refund but haven't received any response from the seller. I did contact Walmart customer service so many times and they promised every time to issue the refund. But it's not happening. This is so frustrating and annoying. I want FULL REFUND asap.

  

  Business Response

  Date: 06/23/2025

  Walmart received a complaint from Ms. ******** *** through the Better Business Bureau regarding an item she purchased from a Marketplace seller.
  On April 8, 2025, Ms. *** purchased a traditional Cotton Silk Soft Jamdani Saree from a Marketplace seller. Despite multiple attempts to contact the seller through the purchase history, she is not getting a response from the seller. She also reached out to Walmart customer service to return the item due to quality concerns.
  

  Walmart contacted Ms. *** and assisted with the resolution on June 19, 2025.
  

  We encourage Ms. *** and the Better Business Bureau to reach out if they have any further questions or comments. We are committed to providing excellent service and resolving any issues that may arise.
  

  Sincerely,
  *******

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Many issues with plus membership, almost didn’t renew on January 26th. It has gotten much worse. I am on disability and need a delivery service for my condition. On many occasions since Walmart went to 2 hour delivery windows the service is worse. Yesterday I didn’t get my order again for the 3rd time. The first was in Charleston when my husband had brain surgery. I found out this time by calling my preferred store after the 45 minute delay time expired. The system switched my order to another store. Called store and was informed spark workers fill orders and choose what gets filled. I was not made aware of this when renewing. Third party has no accountability to customer. The last 2 not gotten orders held my money for an extended period of time. System doesn’t cancel order after delay time has expired. Spark drivers pick and choose what orders they fulfill. I have disabilities that limit me, none of this was notified to me. I tricked the system, reschedule to next pick up day then cancelled.
  
  I live in a tourist area and it will happen more and more. I can’t have this happen because of my disabilities. I renewed my plus membership Jan 26. I paid $105.84. Had 232 days be for yesterday’s date and am due a pro-rated mount of $67.27. I called corporate, explained everything and was told that I would get a refund. They said they were escalating it due to the inability of servicing what is promised. Refund reference # is *******************. I got off the phone and received notice that I would only get $16.98 back. I then called again and the person on phone said he would escalate it and I would get my refund within 10 days. I got off the phone and received an email that stated the same thing. This is unacceptable. Walmart is not fulfilling what they are representing. I want my full $67.27 pro-rated amount. I am disabled and require a reliable delivery service. I have retained all the emails pertaining to this as proof of my statements if required.

  

  Business Response

  Date: 06/19/2025

  Walmart received a complaint from Ms. ****** ******* through the Better Business Bureau regarding her Walmart plus experience. 
  Ms. ******* reported several issues with her Walmart Plus Membership delivery service, including frequent missed orders and service delays. Consequently, she canceled her membership on June 9, 2025, and requested a prorated refund.
  

  After reviewing her contact history and eligibility, Walmart contacted her on June 18, 2025, to offer a resolution.
  

  We encourage Ms. ******* and the Better Business Bureau to reach out if they have any further questions or comments. We are committed to providing excellent service and resolving any issues that may arise.
  

  Sincerely,
  *******

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with the Walmart company and scheduled it for delivery. And for 3 days they pushed my order bad and then canceled my order. For three days I sat expecting my food order for myself and my pets to show up. And for 3 days I was in the phone with Walmart customer service only to be misled and lied to. I've had to find someone to go retrieve my food order for me as I don't have a license to drive myself. All because Walmart outsources its delivery service. Giving Walmart customers a false sense that there order will show up when they say it will.

  

  Business Response

  Date: 06/20/2025

  Walmart received a Better Business Bureau complaint from Ms. ****** ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  Upon receiving Ms. *****'s complaint, we conducted a thorough review of her account and order history.
  
  Ms. ***** confirmed that she had been refunded for the duplicate charge on order number 3879 for fruits and vegetables. To further address her concerns regarding the order delay, we escalated the matter to the upper management of store ****. The management team reached out to Ms. ***** via email and phone on three separate occasions, but did not receive a response. Additionally, we informed Ms. ***** of our attempts to contact her, yet she declined to respond.
  
  Given our persistent communication efforts and the resolution of the refund issue as documented, we consider this matter to be resolved.
  
  Nevertheless, should Ms. ***** wish to discuss this further, we remain open to assisting her and addressing any additional concerns she may have. Again, we thank Ms. Reich for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  ******
  
  Walmart

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told money returned to my card but it wasn't

  

  Business Response

  Date: 06/16/2025

  Walmart received a Better Business Bureau complaint from Mr. ******* ***** regarding his recent contact. We thank you for the opportunity to address Mr. *****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  Upon receiving Mr. *****'s complaint, we thoroughly reviewed his account and order history associated with the order ending in ****, totaling $261.07. We confirm that this order was canceled, and Mr. ***** was not charged for the purchase.
  
  However, an authorization hold of $261.07 was temporarily placed on his account to verify the availability of funds. It is important to note that an authorization hold does not constitute an actual charge. The hold is a common practice by financial institutions to ensure the funds are available for the transaction. Typically, these holds are released within 3-5 business days by the customer's financial institution.
  
  Walmart has proactively reversed the authorization hold on our end and provided Mr. ***** with detailed information about authorization holds, clarifying that they are temporary and not actual charges. Mr. ***** has also been given his authorization code for reference and advised to reach out to his financial institution if the hold has not been released within the expected timeframe.
  
  As Walmart does not have visibility into individual financial accounts, the release of any holds is entirely at the discretion of Mr. *****'s financial institution. We believe we have taken all necessary steps to address Mr. *****'s concerns and provide clarity on the matter.
  
  With these actions taken, Walmart considers this matter resolved. Should Mr. ***** or the Better Business Bureau require any additional information or assistance, please feel free to contact us directly.
  
  Sincerely,
  
  ******
  
  Walmart