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Business Profile

Waste Management Services

CARDS Recycling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see

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CARDS Recycling has 15 locations, listed below.

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    Customer Complaints Summary

    • 666 total complaints in the last 3 years.
    • 455 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/02/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my service 3 weeks ago, after going 5 weeks without service. I was paid through 9/30/24. Throughout the year, I went multiple weeks without service since they took over my old trash company back in January. Today I received a bill with a late fee.

      Business Response

      Date: 10/11/2024

      Thank you for reaching out regarding your concerns, After a further review of your account, we will be removing the balance due on the account to help resolve this complaint. Please allow us ample time to make the adjustments accordingly. We thank you for your patience and understanding as we work to resolve this issue. 

      Customer Answer

      Date: 10/11/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ****

    • Initial Complaint

      Date:09/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a customer with a local company that CARDS bought out. When we were notified of the transition plans, we obtained trash service from another local company. We never signed up for service with CARDS. I even sent an electronic message through their website confirming that we did not wish to begin service with them.
      Then we started receiving bills. We have received 3 bills from CARDS. I’ve called and spoke to customer service 3 times.
      I asked to speak with a manager the 3rd time I called. I was told the managers don’t take phone calls. They would have someone call me back. But they only make return calls after 3pm.
      Today a CARDS trashcan was dropped off at our house.
      The level of incompetence with this company is astronomical. I’m really glad we never signed a contact with them for service. They need to stop billing people who don’t have service with them.

      Business Response

      Date: 10/10/2024

      Thank you for reaching out to us regarding your concerns. Upon further review of your account, we have noted that your September and October bills have already been adjusted by one of our representatives. However, we also found that a conversion balance of $2.50 from ***** ****** ***** ******* has been applied. We are committed to working with you to resolve this balance. To assist us in this process, we kindly request that you provide any records indicating that this balance has been paid to the previous company. Thank you for your cooperation. We look forward to resolving this matter promptly.

    • Initial Complaint

      Date:09/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 6th 2024, I called to complain about our trash not being picked up, they had been late or just not shown up for three or four weeks straight. On September 11th I went outside and noticed both of my trash cans were missing. I called the company and they had no record of a driver stealing my trash cans off of my property. My last bill I paid in July and my next one is not due until September 29th. They did bring one of my cans back that day, but I paid for 3 months with two cans, and I've only had one for most of September. I have called at least five times since September 11th, I have been promised four or five different callbacks and received none. I had one employee tell me that there were no managers and nobody in the company outside of call center and truck drivers, multiple employees since then have said that that was a lie. I have been told every business day that I called that the manager is not at work. I was promised four different days that I would have my second can back, by closing that day, and have not received it still as of September 27th 2024. Every time I call them I get a different story from the person who answers the phone. Today, September 27th, is our normal trash pickup day. The driver, yet again, picked up everyone in our neighborhood who is through cards, but tried to drive past ours. As he was leaving we did flag him down and request him take our trash. Every time I have called to complain our trash doesn't get picked up while the rest of our neighborhood does.

      Business Response

      Date: 10/07/2024

      Thank you for your message and for giving us the opportunity to address your concerns. Please allow us time to fully investigate this and come to a solution. We appreciate your understanding and patience as we resolve this matter and will contact you with an update shortly. 

    • Initial Complaint

      Date:09/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April 20, 2024 I cancelled service with Cards. They wanted to charge for May and also charge me for removal of the cart that was here. I did not use their services in May and the cart sat at my location four to six weeks before they picked it up. Then Cards turned me over to collection in Florida for the payment in May and the cart removal. I received a notice in the mail four weeks ago. I do not want this on my credit report due them charging for a service that I did not utilize for May.

      Business Response

      Date: 10/04/2024

      Thank you for contacting us regarding your concerns. We sincerely apologize for any inconvenience this may have caused. Please be assured that we are taking the necessary steps to adjust and correct your balance.
      We appreciate your patience and understanding as we work towards a resolution. If you have any further questions or concerns, please do not hesitate to reach out.

    • Initial Complaint

      Date:09/26/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During pickup on 9/19/2024, the Cards trash employees took my personal trashcan valued at at hundreds of dollars. I sent photos of the trash can to Cards to verify if it is in the yard. It is a very large bin trash can on wheels with lid. I have been calling for days now and have been told that I cannot speak to dispatch and they can only email dispatch. I was told that the customer service supervisor only takes calls after 3 pm because of the long list of customers she has to call back with complaints. I was told yesterday that they did find my personal trashcan and that it was noted it was delivered to my home the day prior. It has still not been returned back to me.
      Have paid for services that were not rendered for weeks at a time. Refused to give a refund and was told it is against Cards policy to refund any customers for any reason. Trash pickup has been more consistent over the last month, but for months prior my trash wasn't picked up for 3-5 weeks at a time. I had to pay to take my trash to the local dump so I didn't have trash sitting at my home for extended periods of time.
      Overcharged for a late fee that was put on my account because their customer service rep did not select the option to auto pay even though I setup my account as auto pay. Was told they would not waive the late fee.

      Business Response

      Date: 10/04/2024

      I hope this message finds you well. I sincerely apologize for the inconvenience you have experienced regarding your personal property. We understand the importance of your belongings and want to resolve this matter promptly. To assist you better, could you please forward any images and proof of receipt related to your item? You can either attach them to your response or send them directly to ***********************. This information will help us expedite the process of addressing your concerns. Thank you for your cooperation. We look forward to assisting you further. 

    • Initial Complaint

      Date:09/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I learned on August 25,2024 that my waste provider had sold out to cards on Facebook. On August 29th I called cards and informed them that even though ***** ****** ***** *** sold them my information I did not want them as my trash hauler. On 8/29/24 I received a bill a bill dated 8/21/24, they told me to disregard the bill since I did not want them as my provider I would not receive another bill.

      On 9/11/24 I received another bill dated 9/3/24 now with late fees. Again I called and was told to disregard.

      on 9/24 /24 I received another bill dated 9/11/24 with additional late fees.

      Business Response

      Date: 10/14/2024

      Thank you for reaching out regarding your concerns. We take all feedback seriously and are committed to finding a resolution. After a further review of your account, we see that adjustments have been placed to correct and remove the balance due. We thank you for your understanding as we work to resolve this matter promptly. 

    • Initial Complaint

      Date:09/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. CARDS recently bought out the company I was using for trash. That company knows as ***** ****** ***** ******* did automatic withdrawals out of my account for payment. My account was charged August 2, 2024 fpr the month of August. I found out the second week of August about the buyout and called to cancel service as I did not want to use a company that isn't local. I then started service with a new company. I have recieved 3 bills with late fees after canceling in August. I called again and spoke with someone at the beginning of September to confirm my cancelation and ask about my bill and was told not to worry about it. I then received a letter about being turned over to collections, so I called again. This company has never picked up my trash, I have never signed a contract, yet they keep billing me and now could ruin my credit by turning me over to collections. All of my efforts at a resolution have gone unresolved and I am very frustrated. This company is a scam and should be invested.

      Business Response

      Date: 10/04/2024

      Thank you for reaching out regarding your concerns. We truly apologize for any inconvenience this may have caused. After a review of your account, we see that a representative was able take the necessary steps to place the adjustments and get this balance corrected. We thank you for your patience and understanding as we work to resolve this manner. Please do not hesitate to reach out if you have any further questions. 

    • Initial Complaint

      Date:09/25/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We stopped our service with Cards Recycling on 7/8. We had not been notified previously of any change in our billing and we decided to go with a different trash company due to this reason. We are also not under any kind of contract with Cards! We called and emailed several times with cards and the last time we spoke on the phone with one of their reps, she stated she had talked to management and they cleared our account balance and their fee to us to pick up THEIR trash cans. We then received this bill and called back and were told nobody can clear an account other than their accounting department, with whom you can not speak to! Not what we were told previously. And stated she would have a manager call us.. we are still waiting on that call! Now they are sending an email threatening to send the bill to collections! Shady business practices when we were told something by their rep and then they still send a bill. They have already picked up their trash cans.. we have not received service from them since 7/8 and will not be paying for a service we never received, especially after someone at their company told us everything was squared away!

      Business Response

      Date: 10/04/2024

      Thank you for bringing your concerns to our attention. We understand that receiving a bill after canceling your account can be quite frustrating, and we appreciate your patience as we review this matter. We have sent your information over to our accounting team to have this bill corrected due to the reports of no service and we thank you for your understanding as we resolve this matter promptly. 

      Business Response

      Date: 10/15/2024

      Thank you for reaching out regarding your account balance. We sincerely apologize for any confusion caused by our previous communication. We want to assure you that we have taken the necessary steps to correct the balance on your account. For your convenience, we have attached an updated statement reflecting these adjustments. If you have any further questions or need additional assistance, please don’t hesitate to contact us.

      Customer Answer

      Date: 10/15/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ****

    • Initial Complaint

      Date:09/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had Cards trash service and was paying monthly. They changed to paying quarterly but had already missed picking trash up several times. I contacted them told them I didn’t not want to pay quarterly because they were not reliable. They informed me they no longer allowed monthly payments. They came 2 times in August so I canceled them by email and they continued to send me a bill. Now they are threatening to turn me over for non payment when I cancelled the and haven’t used them for the past two months.

      Business Response

      Date: 10/03/2024

      Hi ******, we are needing some more information so we can successfully assist with this. Could you please provide us with your service address or account number so we can better assist you?

    • Initial Complaint

      Date:09/25/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We discontinued service back in May 2024 due to the trash not being picked up. We have continued to receive bills, including late fees, and we requested the account to be closed at least four times since May. We've also requested that they pick up their cart and were told it would be, but it's still sitting here. Now they are threatening to turn us over to a third party collection agency. We asked for a call back from the manager and are not confident that will happen. This is very frustrating and unprofessional. Something needs to be done to stop this company from continuing to treat customers this way.

      Business Response

      Date: 10/04/2024

      Thank you for your message and for giving us the opportunity to address your concerns. We take all feedback seriously and are committed to resolving any issues. We have reviewed your account and will take the necessary steps adjust and correct the balance on the account. We will also be taking steps to ensure that your can is removed as soon as possible. We thank you for your patience and understanding as we work to resolve this issue. 

      Customer Answer

      Date: 10/04/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ******

    CARDS Recycling is NOT a BBB Accredited Business.

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