Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CARDS Recycling

  3739 N Steele Blvd Fayetteville, AR 72703

• 

  CARDS Recycling

  22922 AR-7 Dardanelle, AR 72834

• 

  CARDS Recycling

  4208 Johnson Road Springdale, AR 72762

• 

  CARDS Recycling

  2400 SW 15th St Oklahoma City, OK 73108

• 

  CARDS Recycling

  601 Access Rd Van Buren, AR 72956-2085

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for trash service on August 7 2025. Was told I would recieve my trash cart on that Friday. When it didn't come I called the following Monday and when I inquired was told it would arrive that coming Friday. I have made several attempts to call and find out what is going on. I have asked to speak with a supervisor and I have asked for a refund. I called today September 23 2024 was told a supervisor would call me back after 3. I called back at 345 and was told the supervisor was no longer in. I asked for a refund and was told that had to be done by a supervisor. I am really frustrated with this company ans just want my money back for failure to provide the service.

  Business Response

  Date: 10/04/2024

  Thank you for bringing your concerns regarding your account to our attention. We have taken the necessary steps to make the appropriate adjustments and have forwarded the refund information to our accounting department.
  We appreciate your patience as we process this request. If you have any further questions or need assistance, please do not hesitate to reach out.
  

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our goal of this dispute: Cards will officially cancel our account, showing a zero balance, and we no longer receive any statements from them.
  
  Background:
  We were customers of a local trash service that sold out to Cards Recycling. We were on a month by month payment (no contract). Cards took overs in early 2024, we continued month payments. In May, Cards began skipping our weekly trash pickup (we had paid for May). In late May I began the process of canceling our service, we did not want service in June.
  
  We attempted to reach via phone approximately 10 times during the last week of May. We had still not been picked up for 2 weeks at this point. In June we hauled off (and paid for landfill fees) our own trash that Cards did not pick up. I also sent emails, a handwritten letter, and (attempted to) call once again to cancel service immediately.
  Cards never picked up trash for us again, we felt assured they recognized our request to cancel service.
  However, we are continuing to receive monthly statements from them. I call each time and am assured it will be taken care of. Last call on September 9th resulted in a return email stating the account would be closed, but I received a new statement dated September 16th for $110. We simply want to show a zero balance and to be deleted from their system. Please give us advice on our next steps. At this time we feel the company is borderline harassing us, I spend time on the phone and email with their representatives each month to take care of the issue, had hoped it was resolved a few weeks ago, but here we are, with a new statement.

  Business Response

  Date: 10/03/2024

  Thank you for your message and for giving us the opportunity to address your concerns. We take all feedback seriously and are committed to resolving any issues. After a further review of your account, we have placed the necessary adjustments to resolve and correct the balance. Thank you for your patience and understanding as we work to resolve this issue. 

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cards Recycling bought out my existing trash service provider.
  After a transition period, Cards stopped picking up my trash. My neighbors and I contacted them on multiple occasions. After 5 weeks of not receiving service and taking the trash to the dump ourselves, I attempted to cancel service. My first online attempt to cancel was never processed by Cards. I was later able to cancel over the phone but was still charged another month and a cart return fee.
  
  I paid Cards for almost two months without receiving service and they are attempting to get me to pay for a third month without providing any services to me.

  Business Response

  Date: 09/27/2024

  Thank you for reaching out to us regarding your concerns. I sincerely apologize for any frustration you may have experienced due to the recent bill you received. Please be assured that we are actively taking the necessary steps to review your account and make the appropriate adjustments to correct the billing error. Your satisfaction is important to us, and we appreciate your patience as we resolve this matter. If you have any further questions or concerns, please do not hesitate to reach out. We’re here to help.
  

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid for trash service in advance 90$ per 3 months for weekly pickup. During april-june-june cycle they stopped picking up our trash. We hired another trash service june 3 rd. No trash was picked up after the first of june, nor for several weeks prior to that. We called several times being told they would pickup our trash but that didnt happen. They are billing us for the next cycle july- august. Which we had no service rendered. We sent the bill back with cancel service written on it. Called numerous times to cancel service. And we are now being threatened with a collection service, when they actually owe us for over a month of non pickup that we paid for. No service since middle of may, and billing me for next 6 months? Still billing me for july- sept an oct-dec. plus late fee for no service with no explanation!

  Business Response

  Date: 09/27/2024

  good afternoon, I hope this message finds you well. We wanted to inform you that we have not received any payments since March, and we did not receive a notice regarding the cancellation of your account until September 18, 2024.
  To help resolve this issue we are able to waive the charges for the fourth quarter—October, November, and December. We are also more than willing to work with you if you can provide proof of cancellation from an earlier date.
  Thank you for your understanding, and please feel free to reach out if you have any questions or need further assistance.

  Business Response

  Date: 10/11/2024

  Good Morning. we wanted to address your recent inquiry regarding cancellation notices. We did not receive any cancellation notifications prior to September 18th. As a result, we are unable to waive any charges other than the billing for the period of October to December. If you could provide proof of cancellation dated before September 18th, we would be more than happy to assist in adjusting your balance accordingly. Additionally, we only received one notice from you regarding missed services, which occurred in May. This was subsequently marked as completed once the work order was entered. Thank you for your understanding, and we look forward to resolving this matter promptly.

  Customer Answer

  Date: 10/11/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I changed service before i had any balance. ******** has been picking up my trash since June 3. We had to change because your company quit picking up our trash along with many of our neighbors. You know the truth, it was on the news, we all had a problem out here when that happened. I pay my bills and I don’t appreciate being harassed for a bill which would have been an advance payment for a service I wasn’t  getting. You know the truth. Do we need to go further? 
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cards took over my current trash service starting September 1, 2024. I called mid August to cancel the new service. I’ve received 2 bills since, each showing I owe a late fee. I’ve called 4 times now and the issue has yet to be resolved.

  Business Response

  Date: 09/27/2024

  Thank you for providing us with the opportunity to resolve this matter. After reviewing your account, we have confirmed that a customer service representative has made the necessary adjustments to your account. We appreciate your patience and understanding as we address this matter. If you have any further questions or need assistance, please do not hesitate to reach out.

  Business Response

  Date: 10/15/2024

  Thank you for reaching out regarding your bill. We have already made the necessary adjustments to correct the balance due on the account to be zero. The bill you received would have been sent out prior to the adjustments being posted onto your account. I have attached an updated statement for your convenience and have issued a work order to remove the can from your property. 

  Customer Answer

  Date: 10/15/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It’s simple I canceled my trash service after several attempts the end of June to get a hold of them July 1, 2024 they did not pick up trash after this date. The reason for canceling was they would not pick up my trash regularly and I even once took my trash bins to they office in Chelsea Oklahoma. Only thing I would like is the them to stop sending me bills.

  Business Response

  Date: 09/27/2024

  Thank you for reaching out regarding your concerns. After further review of your account, we see that a customer service representative has made the necessary adjustments to your balances.
  We appreciate your understanding and patience as we resolve this matter. If you have any further questions or need assistance, please don’t hesitate to contact us. 

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill in June for one month, a late fee, and the next three months. I had been paying a month at a time over the phone because Cards had recently taken over the old company and I was having trouble with my trash being picked up. I only owed for June of which I had not any service. I tried to call company, but no response. I went ahead and sent check and bill in the mail with a letter written of discontinuing service. I received another bill with notation of receiving Junes payment with still owing late fee and next three months. I called and tried to talk to person but could not reach. Did not receive anything else until today, 9-17-2024. The paper bill says I now owe Cards 260.00. I have not received service since May!! I started new service in June. And went ahead and paid Cards for June. When I talked to person today. I was told I had to pay. Unfortunately the written notice I sent was not a formal notice they excepted until I called the number I called today. I told them I would not pay and she said then it will be sent to collections. This is very upsetting to me. I do not want this on my credit. I tried to stay with Cards after the transition and give them the benefit of doubt when I did not receive trash pick up at Christmas time for several weeks. This is simply awful!

  Business Response

  Date: 09/27/2024

  good afternoon, I hope this message finds you well. Unfortunately, we did not receive any cancellation notices from your end. However, to assist you, we are pleased to waive the charges for the fourth quarter—October, November, and December.
  We are more than willing to work with you to provide further relief if you can provide proof of cancellation for an earlier date.
  Thank you for your understanding, and please let us know if you have any questions or need assistance.

  Customer Answer

  Date: 09/30/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  The person I talked to said that my written response was not what was needed to cancel my service. So I feel like she was acknowledging receipt. Then I was told that my service would be considered cancelled from this point. That written notice was sent with a check for June service and the check was cashed. So I have no doubt the notice was received at the end of June. I have had a different service since the last week of June. I did not receive service for 3 weeks in June. Which is why I opted for new service. And a bill from Cards saying I owed June, plus a late fee ( when June was not even over) and the next three months. I did not receive weeks of service during December and January. But tried to give the company a chance since they were just taking over my old service. The trash was picked up on and off for all the months I tried to stay even when my neighbors discontinued. I was not reimbursed for any trash service. I was told if I do not pay, it will go to collections. I did say I would not pay on the phone. And I am not paying. I do thank you for being so gracious as to offer not to charge me for the next three months. (Especially since I have not really received service since May.)
  
  Sincerely,
  
  
  
  ****** ********

  Business Response

  Date: 10/21/2024

  Thank you for reaching out regarding your cancellation request. We received your request on September 17th, which we processed in accordance with our company policy. As outlined in our policy, cancellations must be submitted prior to the billing cycle to prevent charges for the upcoming period. Consequently, your account was canceled effective at the end of September. Additionally, we did not receive any notifications regarding service issues during June, which means we are unable to remove the balance at this time. However, we are committed to resolving this matter and will proceed with removing the charges for October to December. Thank you for your understanding, and please let us know if you have any further questions or concerns.
  

• Initial Complaint

  Date:09/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for services never provided.  I signed up for trash service on August 27, 2024, I was promised a trash container within 24-48 hours no trash container was ever delivered and no trash has ever been picked up. I called back on the on 8/29/24 and talked to someone for 5 minutes, I called again on 8/30/24 to cancel this account. I disputed the charge of $26.47 through my credit card company and it was reversed. Cards charged my card again on 9/11/24, I called to speak with a manager and was told Cards accounting had to refund my money, they refused to let me speak to a manager. I disputed the charge with my credit card company and was told they could bill me again. I closed my credit card, but was told they could still charge my card. This company has been on the news for lack of service and no refunds given ever.

  Business Response

  Date: 09/26/2024

  Thank you for your message and for giving us the opportunity to address your concerns. We take all feedback seriously and are committed to resolving any issues. After reviewing your account, we see that there is an adjustment placed to correct the balance on the account. We apologize for any frustrations and thank you for your patience and understanding as we work to resolve this matter. If you have any further questions, please don't hesitate to reach out.

  Customer Answer

  Date: 09/28/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  I received a trash container on 9/25/2024, I hope that you will provide trash service for me. I will gladly pay you when I’m sure you’re going to provide the service. 
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:09/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my trash service through Cards, due to unreliability of their service. They began billing quarterly in July, so I believed I could cancel before they charged my bank account for the next quarter. However, the payment for Oct-Dec was taken out of my bank account on Sept. 12. and they refused any refund, stating they said payments would be deducted a month a head of time.
  This seems like a disreputable practice, deducting funds 2 weeks before the next cycle.
  I have requested a paper statement from them, stating my cancellation.
  I am one of many, many in this community who have had nothing but trouble with this company. I have switched, beginning next week, to the new city trash service.

  Business Response

  Date: 09/26/2024

  Thank you for reaching out regarding your concerns. We have reviewed your account and have determined that a refund will be issued. We thank you for your patience and understanding as we work to resolve this issue. 

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were with *** ******** and Cards bought them out in January 2024.
  
  Right off the bat, we had some issues but my husband and I chalked it up to changing of hands and tried to just move past it.
  
  First thing we noticed, they don’t actually pickup your trash on any holiday weeks. They claim to have a day late policy on it but they don’t actually show up.
  
  They have switched pickup days on us three times without notice but we let it go……
  
  We are now on week 2 of no pickup…… our bins are full and they don’t care. I’ve called a million times they are rude and don’t care. They claim they put in a missing work order and say 48 hours but trash hasn’t been picked up. That was two weeks ago….
  
  I called again Monday same response and no pick up. They love to take your money, but don’t provide the service that they claim to give. They have a 2 rating on reviews and I can see why.
  
  I have called about 50 times and only got one person to answer one time……. I have read they block your number if you call and complain like I have from other people online. They are a terrible company and should be shut down.

  Business Response

  Date: 09/23/2024

  Thank you for bringing your concerns to our attention. After reviewing your account, we want to assure you that we will take the necessary steps to adjust the account. We will also get a removal work order entered onto the account to empty and remove the cans free of charge.

  Customer Answer

  Date: 09/24/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******