Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CARDS Recycling has 15 locations, listed below.

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  CARDS Recycling

  3739 N Steele Blvd Fayetteville, AR 72703

• 

  CARDS Recycling

  601 Access Rd Van Buren, AR 72956-2085

• 

  CARDS Recycling

  6082 S Industrial Dr Chelsea, OK 74016-2003

• 

  CARDS Recycling

  22922 AR-7 Dardanelle, AR 72834

• 

  CARDS Recycling

  4208 Johnson Road Springdale, AR 72762

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is a recycling trash pick up service that has not picked up for 3 weeks.  They charged me an initial fee of 25$ for the can and 50$ for a startup fee. I am awaiting their first invoice for the first three months but I am not going to pay for a service iI did not receive. I have called them every day for three weeks and I just keep getting excuses and lies.

  Business Response

  Date: 08/28/2024

  Thank you for bringing this to our attention. We have involved our operations supervisor to address the service issue and are committed to ensuring that your trash pick-up resumes as scheduled. If you have any further concerns or need additional assistance, please reach out to us directly.

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are having pick up issues with CARDS. I called to request pick up service and was told someone would be out here within 24hours and no one came out. We were told to leave our trash out and nobody ever came for pick up so we had to contact our old trash service pick up. I called CARDS on multiple occasions and have never been treated this way by a company.

  Business Response

  Date: 08/28/2024

  Thank you for your feedback. We see that you were able to speak with our customer service team regarding the pick-up issues. We offered to continue providing service through the end of the paid period, but it appears this offer was declined. Please note that we are unable to issue refunds after the billed period. We hope to have the opportunity to serve you again in the future and demonstrate our commitment to reliable service.

  Customer Answer

  Date: 08/28/2024

  
  
  ********** 22129748
  
  
  
  I am rejecting this response because: the last time I received service was July 16th. I expect July at least be prorated and August bills be 0. 
  

   I had to almost daily call your customer service team which some being kind and some not so friendly. I’m hoping that I don’t have to cross this bridge again as it was very unstable. I feel bad for having to go to this extent of filing to get your response, but I was left with no other option when your customer service mocked me when I threatened to file with BBB. 
  
  
  
  Sincerely,
  
  
  
  ******* ***

  Business Response

  Date: 09/17/2024

  We did not receive notification from customer of any service-related issues in the month of July. We will be refunding the amount of $50 for August and September service. If you have any further questions, please feel free to contact us directly. 

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled their services and told them to come get their trash cans in February. It is August and they still have not come to pick up their trash cans. We have a new trash service and they bought their trash cans. I am not paying them for their trash cans because they don't own them anymore.
  
  I want no further contact by the business.

  Business Response

  Date: 08/27/2024

  Thank you for your feedback. We have not received a notification regarding your request to cancel service and return the trash cans. We will have a sales representative reach out to you to discuss this matter further and resolve the issue.

  Customer Answer

  Date: 08/27/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  They don't call or email. All they do is send late notices in the mail or have a lawyer in Florida for debt collections call me to pay this bill. I'm sorry someone did not do there job in February. I'm not the only person this is happening to. I'm just one of the few who is fed up with their nonsense and is taking further action. I don't owe them 75.00 for a removal fee either because they aren't coming to remove it. It's been sitting here since February when I told them to come get it. Furthermore,  ***** ********** who we are with now, informed us they are buying all of Cards dumpster when people switch over to them. You are robbing people of their hard earned money.

  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 09/17/2024

  We will be removing our dumpster from your location, as the dumpster is our property. We will send your account to our accounting team to review the charges and remove any charges billed after the cancellation date. You will still owe a balance of $270, as we never received a payment on the account. We have added an updated work order to speed up the removal process. 

  Customer Answer

  Date: 10/18/2024

  Cards said they would remove their dumpster in their last response, but it is still at our property.  They said we still owe over $270 for services.  We want an explanation for what those charges are far.  We only had trash service once a month for December - February.  I will not pay for full trash service when they were not providing the service.  In March, I  told them I no longer wanted their services.  We just received a bill dated 10/9/24 for a $75 charge for dumpster pick up and a $20 late fee.  We have been trying to get them to pick up their trash can since March.

  Business Response

  Date: 10/22/2024

  Thank you for your feedback regarding our previous response. We sincerely apologize for the delay in the removal process and appreciate your patience. We will promptly enter a new work order to facilitate the removal and will coordinate with our dispatch team in your area to ensure this is completed as quickly as possible. Regarding your balance, we will make the necessary adjustments to remove the $95 charge for the late fee and removal fee. Please allow us some time to ensure that this is processed accurately. If you have any further questions or concerns, please don’t hesitate to reach out. Thank you for your understanding and patience as we work to resolve this manner.
  

• Initial Complaint

  Date:08/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cards is attempting to charge me 500$ plus when I have not lived in the house since March and cancelled service back then when we moved out. We have an outrageous bill for an account that shouldn’t even be active. I want the debt wiped and my account cancelled like I requested before. I am one of multiple people in our subdivision that have had issues with this company and want this resolved ASAP as they are known to sue for delinquent bills.

  Business Response

  Date: 08/27/2024

  Thank you for bringing this to our attention. For the account associated with **** ****** **** **, we have not received any payments since August 2023, and we did not receive a cancellation request in March 2024. The outstanding balance is for service provided from August 2023. We have removed the charges for July, August, and September 2024 from your bill. Please reach out to us to discuss your account further and resolve any remaining issues.

  Customer Answer

  Date: 08/27/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  We have witnesses that can corroborate to prove that we have not lived in that house since March. They have also filed complaints against your business for not providing services you were paid for by them. Removing charges for July, August, and September of this year that applied to time we didn’t live in the house isn’t an acceptable solution. As well, you’re stating that you hadn’t received any payment since August;  2023 however the account was on autopay and was paid for monthly until we cancelled service in March. In an instance that the account wasn’t being paid for, I would expect an account over 6 months overdue to be sent a letter in the mail stating that we were overdue. However, we didn’t receive anything until a month ago for a 500$+ bill shortly after all of the customer complaints started piling up and you started being investigated by the Missouri AG as well as shutting off service due to a lack of employees. My bank statements show that my payments went thru every month. Please provide proof otherwise, or cancel my account and wipe the unaccounted for debt as I previously requested. 
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 09/18/2024

  Thank you for your message and for giving us the opportunity to address your concerns. We take all feedback seriously and are committed to resolving any issues. After reviewing your account, we found that the only payment recorded was a one-time payment made on August 16th via our website. We do not have any records indicating that autopay was ever active on your account. Attached to this response, you will find copies of the billing statements, which highlight the payment made in purple. However, please note that the negatives shown on the documents dated August 30th and September 3rd represent write-offs, not the removal of the balance. To assist in resolving this matter, any documentation you can provide that shows your move date, along with your name and updated address, would be helpful. We are more than willing to work with you, but to proceed with any further adjustments to your account, we would require proof of payment, such as bank statements showing the monthly autopay transactions you referenced. This documentation will assist us in thoroughly reviewing your case. We appreciate your understanding and cooperation. Please feel free to reach out to our customer service team directly with any additional questions or concerns. 

• Initial Complaint

  Date:08/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2023 I paid *** Disposal $90.00 for trash services September-December 2023. In
  January I received a letter from Cards that they bought *** Disposal and I needed to call to set up
  service which I did in January. They were supposed to pick up my trash the first week of January
  2024. In the meantime I mailed a check for $125.00. A week goes by and my trash still has not been
  picked up. I called Cards and talked to a young lady in January (unfortunately I do not have exact
  date or name of individual). I asked for my service to be cancelled and what did I need to do about
  the mailed check. She said I could either stop payment or they would return the check when it was
  received. I told her I would stop payment. My trash was picked up the next day. I then set up
  services with ****** ********. Every month until July I received a bill from Cards. I called every
  month. I was informed it was $125.00 because of past due amount from *** Disposal which I
  disputed but continued getting a monthly bill and continued calling. Then I was informed it was
  because of a stop payment on check . I now am being sued by them from *** *** **** **** for
  $145.00. I don't have a problem paying for 1 pickup but that is all I am willing to pay for.

  Business Response

  Date: 08/27/2024

  Thank you for reaching out and sharing your concerns. We are currently working to resolve the billing issues and address your account. If you need any further assistance or have additional questions, please feel free to contact us. We’re here to help.

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are supposed to be picking up my trash every Thursday and they have not picked up my trash for two and a half weeks. Every time I call and speak with somebody they say they will be out within 24 hours and this has been going on for over a week now and still have not showed up you.

  Business Response

  Date: 08/27/2024

  Thank you for bringing this to our attention. We have completed the missed pickup and addressed the issue with our team. If you experience any further issues or have additional concerns, please reach out to us directly.

• Initial Complaint

  Date:08/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CARDS has missed many trash pickups, the end of April 2024 , I triedmany times to call and cancel my service, because I wasn't happy with their service, no one answers the phones, leave message, no response, went to office in *******, guy says he can't help me, will have lady call when she gets back, never got a call. They keep sending bills, 8/7/24 I called again, finally someone answers, I told her I canceled service end of April, she said they have no record of me canceling, that they stopped service due to non payment, yet they keep billing me for service they haven't provided, well yes I have tried to contact them since April 2024 with phone calls, even sent back their bill marked canceled. Yet they keep billing me, even though it's been canceled. Also, I never signed a contract with them, the bill is now $207.72. I told the person today to remove these charges and she refused. I will pay $20.00 for the three weeks service in April, but I'm not paying for service they have not provided. The first of May 2024 I started service with Pryor Waste.

  Business Response

  Date: 08/29/2024

  Thank you for reaching out. Our records show that on 4/4/24, you called to report a missed pickup. However, your account was locked on 5/1/24 because the last payment we received was on 1/24/24, making the account over four months past due.
  We did not receive notification of your intent to cancel until June 2024.
  Due to the overdue balance, we were unable to offer services, and we continued to bill the account because our cart was still on site and attempts to retrieve it were unsuccessful.
  We appreciate your understanding and are here to assist with any further questions or documentation you can provide.

  Customer Answer

  Date: 09/16/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  The last payment made to CARDS 1/24/24 was payment for 3 months service which was January, February and March,  so I  was NOT 4 months past due. Furthermore, I never had had one of their carts, even when it was ****** ***** service I  used my own trash containers. Their was nothing of theirs on my property to retrieve. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 09/26/2024

  After investigating your account further, we do not see where you have cancelled your service as reported. The service was locked on May 1st, 2024, for non-payment. However, to resolve the complaint we have removed the full balance including April. The account is cancelled and there are no charges due at this time. 

• Initial Complaint

  Date:08/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want this business to zero my account and stop sending me bills with fraudulent amounts. Their accounting system seems to be broken. I have tried emailing, calling and sending them letters, but balance keeps growing and has no basis.
  We had paid for the service. I refused to pay late fees because I repeatedly tried to set up automatic payments, which their staff said was done. But it wasn’t, so when it didn’t work, they added another late fee. I canceled the service, to end 6/30, but they billed me for next 3 months, and that is part of this growing balance. Not sure what else to do, but I am not paying for services not rendered and not paying fake balances. I uploaded documents detailing my efforts. Also have emailed them.

  Business Response

  Date: 08/29/2024

  Thank you for reaching out. It appears that your card was removed from autopay, which can happen for several reasons, such as an expired card, a declined payment, or other issues. Your account started on 9/20/23, and the first payment we received was on 3/22/24—nearly six months without a payment. Additionally, the first payment that was made only covered a partial balance, so late fees were added to your bill.
  If you'd like to discuss this further, please feel free to reach out to us directly. We’re here to help clarify and resolve any concerns you may have.

  Business Response

  Date: 09/05/2024

  After reviewing your account and reading your responses we have taken all charges off your account.  You now have a zero balance.  We apologize for any inconvenience this has caused you.  Please let us know if you have any more questions.

  Customer Answer

  Date: 09/06/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

  A correct accounting of my payments and efforts to resolve this is what I was asking the business to do, and that has been done, resulting in a zero balance. Thank you for your help in getting this resolved.
  
  
  
  Sincerely,
  
  
  
  ***** * ***** ******

• Initial Complaint

  Date:08/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent an email to Cards Recycling on the 29 of June canceling my service. They are now trying to charge me for July August and September as well as a 20 dollar late fee. I asked them in the email to pick up the bin and it is still setting in my yard. They keep saying they will come get it sometime but never do. They are telling me i needed to cancel my service by the 10 of June in order to not owe them for July August and September.

  Business Response

  Date: 08/29/2024

  Thank you for bringing this to our attention. Could you please attach a copy of the email you sent to us on June 29th regarding the cancellation of your service? This will help us better assist you in resolving the issue.

• Initial Complaint

  Date:08/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cards took over our neighborhood route. The old company announced it's retirement. Then came the months end of May and June no one picked up our trash. We tried to call but could not get thru. Our neighborhood decided, most of us got a new trash carrier. Then we received a bill from these months they did not pick up the trash. Called and now got thru, canceled service and let them know we should not be charged fot the weeks our trash was not picked up.
  They supervisor ** He would take off the months July, Sept and a late fee.
  I told him are the months after I canceled. Not the main month of June when you did not come at all. He said this was the best they will do. I was thinking is he nuts...thanks for not charging for the months after
  I cancel. He Sd since they have already deducted a substantial amount that is all they will
  do. I told him I was willing to pay for the months they came but not for June. They didn't care...would never use them. Will tell everyone I know.

  Business Response

  Date: 08/28/2024

  We see that you were able to speak with our customer service team and have resolved the issue regarding your billing. We appreciate your patience as we worked through this matter. If you have any additional concerns or need further assistance, please feel free to reach out to us.