Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CARDS Recycling has 15 locations, listed below.

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  CARDS Recycling

  3739 N Steele Blvd Fayetteville, AR 72703

• 

  CARDS Recycling

  22922 AR-7 Dardanelle, AR 72834

• 

  CARDS Recycling

  4208 Johnson Road Springdale, AR 72762

• 

  CARDS Recycling

  1913 E 7th St Hays, KS 67601

• 

  CARDS Waste Management & Recycling

  23790 US-59 N Fairland, OK 74343

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Cards truck came onto my driveway (I am not & never have been a customer). For some reason they drove into my yard and left 2ft deep ruts. There is no way the driver did not see this, they drove by it twice. This happened Tuesday 11/5 at 4:05pm on *** **** ***** ** *********.
  
  I emailed the company and they said they would take care of it. I waited, re-emailed and they acted like they had never heard of the issue. Re-explained, they siad they would take care of it. Again, nothing happened. I called and spoke to someone, they said they would take care of it, waited 3 weeks, nothing happend.

  Business Response

  Date: 01/29/2025

  Thank you for bringing your concerns to our attention. We have reviewed your complaint regarding the alleged damages to your yard, and we want to let you know that we take this matter seriously. We have forwarded your information to the appropriate parties for further investigation and resolution. We’re actively working to address your complaint. If you have any additional information or concerns, please don’t hesitate to reach out. We appreciate your patience as we work through this.
  

• Initial Complaint

  Date:01/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cards recycling bought out our previous trash service about 12 months ago or less.The billing changed after service started, late charges were filed if a payment did not reach their office by a certain date . several homeowners complained to the HOA board about their service and change of billing. To my knowledge no one received any paperwork explaining their policies. I have this last month changed trash service companies because of their so called policies. Now they want to charge me $25 to remove the container from the previous company that serviced us. They’re stating that it’s their policy. I don’t feel like I should be held accountable for that when I have not had any statements regarding their policy. Since I discontinued their service the end of December and I’ve had the container since then, am I allowed to charge them rent for storing it? Lol I would like the $25.00 removal charge dropped.

  Business Response

  Date: 01/29/2025

  Thank you for reaching out about the removal fee for the trash can. We’ve reviewed your account and, given the circumstances surrounding in this complaint and on your account, we will be removing the $25 charge as a good faith effort to resolve this matter. We appreciate you bringing this to our attention, and we’re happy to assist in closing this complaint. If you have any other questions or concerns, please feel free to let us know.

  Customer Answer

  Date: 01/31/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a letter in May cancelling service the end of June when the payment I had made to ******** ***** ******* ran out. I did not, nor will I ever request service from Cards. I sent a letter via the Post Office requiring a signature from someone at Cards. ***** ***** signed the return card which is dated May 24, 2024. This is well before the July quarterly bill would have been sent out. I continued to receive bills, each with a $20 late fee. I received an automated call months later that the trash service would be stopped due to lack of payment. I am still getting bills. The 12/02/24 statement says I owe $198.84. I do not owe this, nor will I pay it. I followed Cards requirement for notifying them of cancellation of service a month prior to billing. Since I had trash service with ********* this seems a ridiculous requirement since we were not notified Cards was talking over until after it was done.
  
  Please make them credit the account so I no longer receive these erroneous bills

  Business Response

  Date: 01/22/2025

  Thank you for reaching out to us regarding your account. We have carefully reviewed the details and, in an effort to address your concerns, we will be removing the balance due and closing the account. We kindly ask for your patience as we work to ensure the process is completed in an accurate and timely manner. If there’s anything further we can assist you with in the meantime, please don’t hesitate to let us know.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a residential trash service. I've called 4 consecutive weeks in a row now do to missed pickups. The last date pickup occurred was the weekend of Dec 06, 2024. I've previously requested credits for weeks missed, as well as as a refund of the current credit on the account. I've cancelled service as of 01/06/2025 due to 4 consecutive missed pickups. I've had to travel to the local landfill each time to dispose of waste and pay for it out of pocket. I would just like the refund of the credit already on my account, along with a refund of the credit for the last 4 weeks.

  Business Response

  Date: 01/22/2025

  Thank you for contacting us regarding your account and services. After reviewing the information provided, we will be issuing a refund of $97.00 as part of our effort to resolve this matter. Please allow us sufficient time to process this back to your account. We are committed to maintaining a high standard of service and are here to assist you further if needed. Should you have any additional questions or concerns, please don’t hesitate to reach out.

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 2021 I initially set up my trash service with Shorts Trash service out of Frontenac, KS.
  Shorts was bought out by Cards trash service, so my trash service was then serviced by Cards.
  Cards delivered their residential container to my house without me requesting it.
  9/11/2024 I was charged for 3 months of service.
  In October of 2024 I cancelled my services with Cards (I was paid through 12/31/24).
  1/6/25 I called Cards requesting that they pick up their container since I was now using a different provider. They are wanting to charge me $25 to pick up their container. I was never notified or informed that there would be a $25 fee for picking up the container. I should not be required to pay for them to pick up their container, being a customer that initially started with Shorts service.
  Sincerely - ******* *************

  Business Response

  Date: 01/07/2025

  Thank you for reaching out to us. We have reviewed your account and can confirm that a representative has already noted that there will be no removal fee for the container. You will not be receiving a bill for the removal of your bin. We understand your concerns and appreciate your patience as we work to ensure everything is resolved. If you have any further questions, please don’t hesitate to contact us.
  

  Customer Answer

  Date: 01/09/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/11/2024 I rented a dumpster from CARDS recycling. The dumpster was in my possession for 11 days, with the first 7 days being included in the original quote of $592.63. The dumpster was removed from my property on 10/22/2024 and I received an invoice my balance was $0. On 11/01/2024 I received an invoice for an additional 13 days of dumpster rental, and my credit card was charged $210.12. At this point I did expect to be charged an additional fee, but not this much due to only having the dumpster an additional 4 days past the included 7 days. On 12/02/2024 I received an invoice for an additional 30 days, and $484.88 was charged to my credit card. I did call CARDS on 12/02/2024 to question this charge and I was assured the charge would be removed. According to my credit card statement this charge for $484.88 posted to my account on 12/03/2024. I was told my refund would take 3-4weeks to be processed. On 12/12/2024 I called CARDS to check in on the status of my refund and was assured the refund was in process. On 1/2/2025 after not receiving a refund and waiting the 4 week time period I called CARDS again and was told I would receive a call back. On 1/3/2025 I received a phone call back but was hung up on due to a bad connection. Upon calling back I was told my account had a note stating the funds were being processed to credit me back part of the $210 charge to the corrected fee for an additional 4 days of the dumpster rental, but that the $484.88 fee had been canceled on their end. I stated I can still see the charge on my credit card statement and it has in fact not been refunded or canceled. I was then told “we will need to see some sort of proof that you still got charged for this” and made to feel like I was lying. I asked several times to be transferred to someone who could handle my claim the same day, rather than having to wait for yet another phone call back. Eventually I was placed on a call back list. The charge has now been disputed with capital one

  Business Response

  Date: 01/22/2025

  We hope this message finds you well. We wanted to inform you that a refund of $145.47 for the overcharge on your rental has been successfully processed and credited back to your credit card. Regarding the charge of $484.88, our accounting department has reviewed the records and has not found any documentation indicating a dispute was submitted or received. In order to proceed with resolving this charge, could you please clarify whether a dispute has been initiated for this amount? Once we have clarification, we will be able to continue working on resolving the matter promptly. Thank you for your attention to this, and please don’t hesitate to reach out if you have any questions or further details to provide.

  Customer Answer

  Date: 01/22/2025

  
  
  Complaint: ********
  
  
  I have attached the initial dispute letter I received from capital one. I disputed the $484 charge through capital one on January 4th, after I waited the “3-4 weeks” I was told it would take to process the refund at the beginning of December. 

  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 01/31/2025

  Thank you for providing the documentation regarding the dispute with your bank. We appreciate your patience as we worked to locate the payment. After reviewing the information you shared, we’ve confirmed the payment was processed on 12/2. Since this matter involves a dispute, the next steps will need to be handled through your financial institution. If you have any further questions or need additional assistance from our end, please don’t hesitate to reach out.

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 11th $94.51 was withdrawn from my checking account without notice or authorization. I called & canceled my service the next day & told them to return the money they stole ASAP due to money being tight at Christmas & being on a fixed income. Our agreement was $30 monthly to be auto payed from the checking account. I have called numerous times & they lie & say it's pending at my bank. I have called the bank & that is false. They took over for our previous provider that we had for years with no issues. Since Cards has taken over we have made numerous complaints with the company for trash not being picked up at all. At least twice a month but, probably more.I should have canceled when they took over like my neighbor back in October who is still currently waiting on money to be refunded back to her account from this shady business.

  Business Response

  Date: 01/09/2025

  Thank you for reaching out to us. We have reviewed your account and located records indicating that you previously spoke with a representative regarding the status of your refund. We would like to clarify that you have been on autopay for quarterly billing since September of 2024. We are currently in the process of finalizing the refund and anticipate that it will be sent back shortly. We kindly ask for your continued patience as we work to ensure that this refund is processed correctly. If you have any further questions or concerns, please don’t hesitate to contact us.

• Initial Complaint

  Date:12/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and canceled my service with CARDS Recycling in Sept. 2024. I had been paying for service and they never came to pick up my trash. I had to call them on a weekly basis and complain that they were not picking up my trash. Sometimes they would come and pick it up after calling them and most of the time they would not. Even after calling and canceling service they are trying to bill me for another quarter of service. They need to remove the bill that they say that I owe. Service was canceled and I will not be paying for a quarters of service when I canceled.

  Business Response

  Date: 01/04/2025

  Thank you for reaching out to us and sharing your concerns. After reviewing your account and the details of your cancellation, we are taking the necessary steps to remove the balance due for the October, November, and December service dates. Please allow us ample time to ensure that these charges are removed properly. We appreciate your patience as we work to ensure this matter is fully resolved. If you have any further questions or need additional assistance, please don’t hesitate to contact us.

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Card Recycling automatically double charged me for 1 month use of dumpster in the amount of $323.25 on December 2, 2024. I tried calling multiple times, they said they have corrected it but it is not true. I left a bad review Google, they replied there and said it was corrected. I have filed a dispute on American Express (my credit card), it's been 3 weeks, and CR hasn't replied to ***** As of today, 12-28-24, the charge is still on my card, nothing has been removed.

  Business Response

  Date: 01/09/2025

  Thank you for reaching out to us. We have located the dispute regarding the double charge for the month of December 2024. Our accounting manager has advised that you will be hearing back from your bank shortly with a status update regarding the dispute. If you have any further questions or concerns, please don't hesitate to contact us.

  Customer Answer

  Date: 01/13/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  CARDS Recycling has been promising a refund for a month and a half but failing to do so. 
  
  
  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 01/13/2025

  Due to the dispute you initiated, the process is taking a bit longer than expected. Our accounting manager has advised that you stay alert for any further communication from your bank's merchant services. Thank you for your understanding. 

  Customer Answer

  Date: 01/13/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  CARDS Recycling have not done as promised, they have not reached out to my bank, they have not responded to my bank's request. The refund has not been done.

  
  
  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 02/17/2025

  We sincerely apologize for the delay in processing your refund. Upon reviewing your account, we discovered that a payment had not been properly reflected in our system. Our accounting manager has since corrected this issue, and the payment is now reflected as a credit on your account. We want to assure you that we are working diligently to process your refund as quickly as possible and appreciate your patience during this time.
  

• Initial Complaint

  Date:12/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled service Oct 1st, have not received any service since the end of September and yet we continue to get billed and threatened with collections. I have called numerous times and yet continue to be billed.

  Business Response

  Date: 01/04/2025

  Thank you for reaching out to us and sharing your concerns. After reviewing your account and the details of your cancellation, we are taking the necessary steps to remove the balance due for the October, November, and December service dates. Please allow us ample time to ensure that these charges are removed properly. We appreciate your patience as we work to ensure this matter is fully resolved. If you have any further questions or need additional assistance, please don’t hesitate to contact us.

  Customer Answer

  Date: 01/06/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******