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Business Profile

Waste Management Services

CARDS Recycling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see

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CARDS Recycling has 15 locations, listed below.

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    Customer Complaints Summary

    • 667 total complaints in the last 3 years.
    • 458 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CARDS, Recycling has been awful to work with.
      They purchased our local trash company and absorbed the existing customers (me). Over the past several months we have had many issue with trash carts and dumpsters not getting picked up.
      In the last two weeks we have one location that has not been picked up at all and we pay for weekly service. I have personally called over 7 times to the company to get this issue resolved and I am still not getting someone to follow through with the pick up process. This is to the point that the neighbors and city are upset and for good reason. I am working to switch companies but I would like a refund for the recent month of trash considering it wasn't picked up. I would also like them to at least come pick up the trash. I will be switching companies but it is a process.

      Business Response

      Date: 06/13/2024

      Thank you for bringing this matter to our attention. We have checked our records and found no history of payments for the accounts associated with the address provided. Could you please confirm if there is a different address associated with your account? This will help us locate your account and address the issues you've been experiencing promptly.
      Please feel free to reach out to us directly at ************ or email us at *********************** so we can assist you further. We are committed to resolving this situation and ensuring your trash service needs are met.

    • Initial Complaint

      Date:06/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Cards trash service $95 on April 12,2024 to start trash pick up for May and June. Trash was to be picked up every Thursday starting May 2. Trash was not picked up. I called on May 3 to complain to be told it would take up to 24-48 hours to get someone out to pick up my trash. So for three Thursdays in a row my trash was never picked up. I called and called and emailed and got nowhere. Lady did tell me that she talked to her manager to see if I could get a refund. I did cancel cards trash service on May 20,2024. I called on June 3, 2024 to be told my refund was denied. I paid for a service that I never ever received. I did call my bank to cancel the auto draft so cards can not take any more money from me.
      If you look on ******** about cards customers and you will see so many complaints. I wish I had done that first and wouldn’t be out $95. I hope that you can help me. Thank you *** ********** 

      Business Response

      Date: 06/13/2024

      Thank you for reaching out to us regarding your experience with Cards. We have forwarded your concerns to our accounting department for review. We appreciate your patience as we work to resolve these issues. If you have any further questions or need assistance, please feel free to contact us directly.

      Business Response

      Date: 06/25/2024

      Thank you for your feedback. We have added your request to our refund log. If you have any further questions or need additional assistance, please let us know.

      Customer Answer

      Date: 06/25/2024

       

      Complaint: ********



      I am rejecting this response because:

      I feel like I should have already received my refund check for $95. Cards should not be dragging their feet. Like I have stated I paid for a service I did not receive nor did I sign any contract. 



      Sincerely,



      *** **********

    • Initial Complaint

      Date:06/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the last several months, Cards Recycling has purchased several small trash hauling companies in the state of Missouri. We had service with one of the companies that was purchased. For over 15 years, we hardly ever had a problem. The problem is that we prepay our service for a year at a time and since cards has taken over we cannot seem to get our trash picked up. It has now been 5 weeks since they came and picked up our trash. At first they said it was a problem with knowing where our address was, then last week that was supposedly fixed. However, despite repeated assurances and multiple calls to the call center our trash has not been picked up. There is a supervisor *****, who is the only manager that you are able to contact, he often does not answer his cell phone. I've tried calling repeatedly and no one will fix this problem. We would like our trash picked up today and every Tuesday without having to call.
      We have several neighbors that are also experiencing the same problems, having their trash picked up every once in awhile but not on a weekly basis. This company refuses to provide a refund so you can't just quit their service and choose a different service.

      Business Response

      Date: 06/13/2024

      Thank you for bringing this to our attention. Since you filed this complaint, we have serviced your account and notified our operations team of your situation. We are aware of the ongoing issues and are actively working to resolve them. Your continued patience is appreciated as we strive to improve our service. If there are any issues moving forward, please reach out to us directly so we can make sure they get resolved promptly. Thank you. 

    • Initial Complaint

      Date:06/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid CARDS Waste in full for 2024. They are not picking up my household trash & will not answer their phone. I've tried to email to cancel & get a refund & it seems they have disabled that option. Everyone within a 20 mile area around me are dealing with this problem. We all have a months worth of trash still sitting in our driveway.

      Business Response

      Date: 06/13/2024

      Thank you for reaching out. We are currently experiencing a high volume of calls, so wait times may be a little longer. You can contact us at ************ or via email at ***********************. We have entered a missed pick-up for your account and are doing everything we can to resolve the delays in your area. Please reach out to us if you continue to have delays in service. We are dedicated to resolving this for you. 

    • Initial Complaint

      Date:06/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are supposed to come once a week and they are not. They took over in Jan 2024 and have missed at 4 pickups so far.

      Business Response

      Date: 06/13/2024

      Thank you for bringing this matter to our attention. We have noted your concerns regarding missed pickups. Your account has been canceled, and we will continue to service your trash pickups through June, which is the period you have paid for. We understand the frustration caused by these issues and want to assure you that we are actively working to resolve them.
      If you have any further questions or need assistance, please do not hesitate to contact us directly.

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has been a couple weeks that this company has not picked up my trash. I have not been able to reach anyone at the company. I have been unable to cancel services because they won't answer the phone.

      Business Response

      Date: 06/13/2024

      Thank you for bringing this to our attention. We successfully reached you on 6/4/24, and your account has been canceled effective July 1st. We will continue to provide service until that date. If you have any further concerns, please feel free to contact us directly. Thank you for your understanding and patience. 

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two years ago we dropped this company for lack of trash pickup. They would not pickup 3 of 4 weeks a month but still charge the full amount. They said they would send us $57 refund. Now they have ran off our new trash collection company who I just paid for a whole year. We refuse to use CARDS and want our money back. There are several FB groups complaining about their lack of service ALL AROUND THE AREA.

      Business Response

      Date: 06/12/2024

      Thank you for bringing this to our attention. We will escalate your concerns to our accounting department for review.
      If you have any additional details or documents related to your refund request, please send them our way.

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yet again, the services that I pay for are not being done. This is the 4th time my trash has not been picked up. This is a trend yet if I do t pay my bill they threaten collections, why should I pay a bill that I’m not receiving the services for. It’s always “we are so sorry” yet nothing changes. I’ve tried calling and there is never an answer at the business.

      Business Response

      Date: 06/12/2024

      Thank you for bringing this to our attention. We have noted your concerns regarding missed trash pickups.
      Since your complaint, we have ensured that your missed pickup has been completed. Moving forward, we will continue to service your account through the end of June as scheduled.
      If you have any further questions or require assistance, please feel free to contact us directly.

      Customer Answer

      Date: 06/13/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* *****

    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been paying Cards roughly $70 a month for a dumpster that they agreed to dump weekly. They have missed pick up date multiple times but now we are on a month without the service we were promised. I have contacted and talked to them multiple times and told my complaint was being escalated to a supervisor and they would be in contact. I have not been contacted and my dumpster has still not been dumped. This company seems to be doing this regularly to multiple people.

      Business Response

      Date: 06/12/2024

      Thank you for bringing this to our attention. Since receiving your complaint, our Vice President of Customer Experience has reached out to you directly. We've processed the cancellation of your account as requested.
      If there are any outstanding issues or further assistance needed, please feel free to reach out to us directly.

    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm filing a report on behalf of my mother, who uses CARDS Waste Management for her residential trash pick-up in Pittsburg, Kansas. (her service address is **** ** ***** *** ********** ** ******.

      She paid $286.52 in February 2024 to cover 12 months of trash-pick up service, but CARDS stopped picking up her trash 3 weeks ago. She has called, and I have called, multiple times, and no one ever answers. I tried emailing and the email got returned to me. We've learned that this issue is being experienced by a number of residents in the Pittsburg, Kansas, area. I am attaching a link to a recent local Pittsburg news story covering the issue:

      ************************************************************************************************************************************************** 
      We would like to cancel my mom's service and get a refund for the majority of the payment (since she paid for a year's worth of service in February and they stopped picking up in mid/late May), but since we can't reach anyone, we are turning to the BBB for assistance.

      If anything, we would like to see some sort of action taken against CARDS since it's affecting so many other residents in the Pittsburg area.

      Thank you so much for your time.

      Business Response

      Date: 06/12/2024

      Thank you for bringing this matter to our attention. We understand your concerns regarding the interrupted trash pickup service.
      To assist with canceling your mother's service and processing a refund for the unused portion, please have her contact us directly at ************************ This will ensure we have the necessary information to promptly address her account and initiate the cancellation process.
      We appreciate your cooperation and understanding as we work to resolve this issue.

    CARDS Recycling is NOT a BBB Accredited Business.

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