Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CARDS Recycling has 15 locations, listed below.

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  CARDS Recycling

  3739 N Steele Blvd Fayetteville, AR 72703

• 

  CARDS Recycling

  601 Access Rd Van Buren, AR 72956-2085

• 

  CARDS Recycling

  3001 N Rotary Terr Pittsburg, KS 66762

• 

  CARDS Recycling

  8777 Cherry St Winona, MO 65588

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  CARDS Waste Management & Recycling

  23790 US-59 N Fairland, OK 74343

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We pay for trash services and the trash has not been picked up in 2 straight weeks. The trash is piling up on the side of the road. We have a baby and the diaper pale bags are just sitting out on the side of the road. I'm not sure when this becomes a health problem, but it is certainly unsanitary and going to lead to something worse if not addressed.

  Business Response

  Date: 06/12/2024

  Thank you for bringing this issue to our attention. We understand the urgency and inconvenience caused by the missed trash pickups.
  Rest assured, we are actively working to address the delays in service. We will ensure that your trash is picked up promptly, and we apologize for any inconvenience this has caused.
  If you have additional trash due to the delays, please leave it out for collection, and we will take care of it.
  Thank you for your patience as we work to resolve this matter.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My previous trash company was sold to CARDS waste management. Since the switch happened, my trash has only been picked up on average every 3 to 4 weeks. I have called multiple times, just as my neighbors have. We have been told that work orders are in place and we will get a pickup within a few days. Then when they still dint come, call back and are told that the orders were marked completed. Or that must be a glitch. Or that a supervisor will call, and never does. They are specific about not issuing refunds on services they have charged for and not provided. "It's not their policy." On Tuesday of this week I canceled my service so I wouldn't be charged further. I am paid up through the end of June. Yet today, on scheduled trash day, still no pickup. 3rd week in a row this time. Local new sources are even running stories about the horrible service and how everyone's trash is all over the ground.

  Business Response

  Date: 06/12/2024

  Thank you for bringing this matter to our attention. We are actively working to address the service delays you've experienced since our acquisition of your previous trash service.
  I have escalated your missed pick-up concern to ensure it receives prompt attention. Additionally, we will ensure that any extra trash due to the delays is serviced promptly.
  Please rest assured that we will continue to provide service through the end of June, which aligns with your payment schedule.
  If you have any further concerns or need assistance, please do not hesitate to reach out directly.

  Customer Answer

  Date: 06/13/2024

  Complaint: ********
  
  
  
  I am rejecting this response because: This response is generic. It is told to eveey customer that reaches out. You haven't done anything to compensate for picking up once a month for 3 months. Ensuring that my trash is picked up through June, now that I have canceled service. You have stolen my money. By not providing what I paid for. And your company refuses to refund what us customers are owed. If a customer didn't pay, ypu would suspend service. We'll I did pay, double 1st month actually. And yet the service you provided was not what was paid for. You owe hundreds, if not thousands of people money for the same reason. Saying "refunds are not in your policy" is bad business amd simply unacceptable. 
  
  
  
  Sincerely,
  
  
  
  ****** ********

  Business Response

  Date: 06/24/2024

  Thank you for your feedback and for bringing your concerns to our attention. We understand your frustration with the service disruptions you have experienced and apologize for any inconvenience caused.
  We want to assure you that we take each customer's situation seriously and address complaints on a case-by-case basis. Regarding your account, we have noted your cancellation and will ensure that your trash is picked up through the end of the paid period to fulfill our commitment to you.
  Additionally, we acknowledge your concerns about refunds. While refunds are not typically issued per our policy, we strive to make sure our customers receive the service they have paid for. We are committed to resolving this issue and will continue to provide service for the duration of the paid period.
  If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly. We appreciate your understanding.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Card company bought our original trash service. They haven’t emptied our 2 yard dumpster in at least a month. When I called to find out why the claim I owe 500$. Our account is set to auto pay. So this charge makes no sense. They refuse to empty the dumpster, they refuse to come get the dumpster, they refuse to cancel my account. They are threatening to send the bill to collections. They literally don’t do anything and make up charges.

  Business Response

  Date: 06/12/2024

  Thank you for bringing this to our attention. When we acquired your previous trash service company, financial information did not transfer to us due to confidentiality regulations. As a result, your account was not set up on auto-pay with us, and we have not received any payments since acquiring your account.
  Please reach out to us directly to discuss this matter further and resolve the billing and service issues. We are committed to addressing your concerns promptly.
  Thank you for your understanding.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our local trash service ******* sold out to Cards recycling. Since the official change over we have had nothing but trouble with our dumpster. I have allowed time for the changeover to be settled however, it’s only getting worse. Our billing was raised, they don’t show up until 2-3 days after our normal pick up day. Now, they haven’t shown up in 2 weeks. I have called the customer service line every day and get the standard it will be picked up in 24-48 hours. We are now 16 days out with no pick up. My bill is paid a month in advance due to their demands. Yet I can’t even get trash picked up. I demanded a supervisor and one is never available or returns my call. They refuse to refund my money, still haven’t picked up my trash. Now are telling me dispatch said they came Saturday. I have cameras all around my property and no truck even entered our area. Dumpster still full. Below is the monthly amount I pay.

  Business Response

  Date: 06/12/2024

  Thank you for bringing this to our attention. We understand your frustration and sincerely appreciate your patience as we work through these issues.
  We will be crediting your account for the missed pickups. Please know that we are actively addressing these service disruptions to improve our reliability.
  Thank you again for your patience and understanding.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cards Recycling is a trash service. They just recently purchased a company called *** ********. Ever since Cards has taken over, they have not been picking up our trash, a service that we pay for. There have been tons of complaints on social media regarding the same company, with others having the same complaints. We're paying for a service that we're not receiving. When contacting the company they either don't answer the phone or if you are lucky enough to finally get through to customer service, they tell me that they have a "no refund policy." How can they charge me for a service that I'm not receiving and then not offer a refund?! They are scamming lots of people out of money for their "service" that they're not providing. Even their Google reviews are at a 1.2 stars.

  Business Response

  Date: 06/12/2024

  Thank you for sharing your concerns. We understand your frustration and appreciate the opportunity to address them. When service is missed, we encourage you to reach out to us through one of our communication channels to report it. While we do not offer refunds, we are committed to servicing all of the trash that may have accumulated due to delays.
  Please know that we are actively working to resolve these issues and improve our service reliability. We apologize for the inconvenience and appreciate your patience as we make these adjustments.
  Thank you for your understanding.

  Business Response

  Date: 06/24/2024

  I understand your concerns regarding the communication and the irregular trash pickup schedule. Moving forward, please contact us directly at *********************** or message us on Google for any further assistance. We have also adjusted your monthly bill to address the inconvenience caused.
  Thank you for bringing this to our attention.

  Customer Answer

  Date: 06/25/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I look forward to seeing the billing adjustment made on my future bills.
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have missed 7 pick ups so far this year, including 3 weeks in a row. No refund for non service, no apologies, and the trash is piling up and up.

  Business Response

  Date: 06/12/2024

  Thank you for your feedback. We have entered the missed pick-ups into our system and will ensure that these issues are addressed promptly. Our inside sales representative will reach out to you to discuss the interruptions in service and find a resolution. Thank you for your patience and understanding.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have not had our trash picked up in 2 wks. For other neighbors its been 4 wks. Several phone calls have been made to which the reply is the same, 'were running a day behind'. Cards took over an independent trash service who NEVER missed a week in the 6 yrs we used them. Cards seems to be a large company, so it baffles me that this is happening. If they took on more than they could chew by acquiring new routes, then changes need to occur. If discounts / credits are not applied to the next billing cycle, services will be cancelled.

  Business Response

  Date: 06/10/2024

  Thank you for reaching out and sharing your concerns.
  We have canceled your account and adjusted your balance to $0. We understand the importance of reliable service and appreciate your patience during this transition period.
  We hope you’ll reconsider our services in the future. If there’s anything we can do to assist you or improve our services, please don’t hesitate to let us know.

  Business Response

  Date: 06/24/2024

  Thank you for bringing this to our attention. We understand your frustration regarding the missed pickups and the need for a refund for the services not rendered. We will promptly request a review of your account to assess the possibility of issuing a refund for the period after May 9th, as per your request.
  Please allow us some time to investigate this matter thoroughly.
  If you have any further questions or concerns in the meantime, please feel free to contact us directly.

  Customer Answer

  Date: 06/24/2024

   
  
  Complaint: ********
  
  
  
  I will close this case once refund is received on my end.

  
  
  Sincerely,
  
  
  
  ******* *** **** ******

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cards has not provided a single service, since I started with them. This has been two weeks in a row that they have not picked up trash. They have answered 1 out of my 3 calls, where I was met with a rude customer service representative who acted like I was wasting her time. She said a work order would be put in, which is a prepared response they give to everyone. No trash has been picked up regardless. The business will claim they have had some issues that they were working through, but they have since been resolved, which is a blanket lie. A company that is unable to service its influx of customers should a) stop buying out other companies and b) stop accepting new customers. I would like to cancel my service and receive a refund. Cards will claim that their company policy does not allow for refunds, in which case I will dispute the charge as I have never received the service they agreed to provide.

  Business Response

  Date: 06/12/2024

  Thank you for your feedback. We understand your frustration and appreciate you bringing this to our attention. Since your initial complaint, you have reached out to our customer service department, and we have successfully canceled your account.
  If you need further assistance or have any additional concerns, please don't hesitate to reach out to us directly.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was with another trash service which had gotten really expensive so I called Card's on April 23, 2024. They said that they could provide trash service for $100 less every 3 months so I signed up for them to collect my trash. They told me that my trash service would start on May 3, 2024. It would cost $25 to deliver the trash can and I would have to pay for 2 months in advance, which I paid that day. We were told that our trash would be picked up on Friday so we put the can out Thursday night. We left the can out for over 4 weeks and they never picked up our trash. I called several times and they assured me that they would send someone to pick it up but no one ever did. I even asked twice to talk to a supervisor and they told me that they would call. I am still waiting. I called on May 29, 2024 and canceled and told them that I wanted a refund. They told me that wasn’t their policy to give a refund even though I am paid up through June. I had to return to my other trash company at an expense of $107.07 to be reinstated on top of what I paid to Cards for no service. I am on a fixed income and this hurts older people a lot. But I have to have trash service and since they have purchased a lot of the other businesses I have to go with someone that provides trash service to us.

  Business Response

  Date: 06/10/2024

  Thank you for bringing this matter to our attention.
  We regret any inconvenience you've experienced with our service. We understand the importance of reliable trash collection, especially for those on a fixed income.
  We've reviewed your account and can confirm that you're paid up through June. While we do not offer refunds per our policy, we can continue to provide service through the end of your paid period.
  Should you have any further questions or concerns, please don't hesitate to reach out to us.
  Thank you for your understanding.

  Customer Answer

  Date: 06/20/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I paid for two months .  My trash service was suppose to start on May 3, 2024.  They never picked up my trash the whole month of May so I cancelled on May 30, 2024.  It maybe there policy not to give a refund but it is my policy not to pay for a service that I never receive.  An it is also my policy that when I cancel that means that I should be entitled to get my money back.  I don't understand that they can say that it is there policy but they don't do what they said that they would do.

  
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 06/27/2024

  We appreciate you sharing your experience with us. We understand your frustration and we will certainly look into issuing a refund for the services that were not provided. Your feedback helps us improve our service, and we apologize for any inconvenience caused. Please rest assured that we are addressing this issue promptly. If you have any additional concerns, please don't hesitate to contact us directly.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trash service is not picking up your at the set schedule day. Now, they are a week behind. When they are contacted they state that it has been picked up, but they will send someone to get it. This has been the same answer for the past 4 days. Customers in different towns are having the same issues also. We haven’t had our trash picked up for over two weeks now.

  Business Response

  Date: 06/10/2024

  Thank you for bringing this matter to our attention.
  We're pleased to inform you that we've resolved the service issue you experienced. The account associated with your address has been canceled, and any outstanding matters have been addressed.
  We understand your frustration and apologize for any inconvenience this situation may have caused. Should you have any further questions or concerns, please don't hesitate to reach out to us.
  Thank you for your understanding.