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Business Profile

Waste Management Services

CARDS Recycling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see

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CARDS Recycling has 15 locations, listed below.

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    Customer Complaints Summary

    • 667 total complaints in the last 3 years.
    • 462 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/18/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cards Recycling billed me twice in one month for the same service. They said we were notified but I never received a letter. The email they sent was not formatted to be read on my phone. This prompted me to cancel my service as of the end of April. I requested a refund for the amount they charged in advance for May. The second charge was pulled from my account on April 10, 2024 in the amount of $30.19. The first payment for April was debited on Apri 5, 2024 for $29.89. I have spoken to them on 3 occasions now all to be told I have to talk to a manager who is never available nor returns calls. I am not the only one going through this process. My brother and neighbor are also canceling their service and trying to get a refund for over payment.

      Business Response

      Date: 05/01/2024

      Good Afternoon,

      We thank you for bringing this to our attention and we take this situation serious.  After looking into your account, ********* it already shows that a refund is being processed.  Please allow some time for our accounting team to process this transaction.  If you have any other questions or concerns, please let us know. 

    • Initial Complaint

      Date:04/18/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid Money to Cards Mo LLC for residential trash service.They hit and Miss picking up trash. The last time my trash was picked up was in March.I have trash piling up. I have called and e-mailed this company several times. Nothing!!! Just lip service!!

      Business Response

      Date: 05/01/2024

      Good Morning,

      We thank you for bringing this to our attention and we take these types of situations seriously. We understand that
      there were service issues in this area. 
      We have been working diligently to resolve these issues and to our
      understanding it has since been resolved. 
      We have also put policies in place that will not allow this to happen
      again.  If this issues has not been
      resolved please let us know so we can inform our operations team.

    • Initial Complaint

      Date:04/18/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cards recycling purchased ******** ***** ******* Jan. 1st 2024. Since January our service has been poor to non existent. I will not discuss the missed trash service prior to the month of April as I understand company changes during a period of transition. However, since April 1st they have missed our trash pickup 3 out of 3 weeks. Our normal trash day is Wednesday. We are the last pickup on the route on State Highway U in Douglas County. The pickup time is late afternoon, many times close to dark which is quite dangerous for the trash truck employees and other travelers. Our stop is the last on the route and I have given the route drivers permission to turn around in our driveway. Each of the last 3 weeks in April they have not picked up. Which requires another call the customer service the following morning. Which also means our trash cans must sit along the highway another 2 days until the come pickup. Which means more rodents, coyotes, stray dogs and cats scattering trash for us to pick up. What I would like from the BBB is to discuss this issue with the appropriate managers within Cards to fine a resolution. Unfortunately other trash services in this area are either worse (***) or do not offer service with trash containers. Please help. Our service location is ***** ***** ******* *. This is the service address Cards Recycling recognizes. Our County still does not have recognized 911 addresses so our physical mailing address of ** ** *** **** does not register with Cards.

      Business Response

      Date: 05/01/2024

      Good Morning,

      Thank you for bringing this to our attention and we take these types of complaints very seriously. We understand that
      there were service issues in this area. 
      We have been working diligently to resolve these issues and to our
      understanding it has since been resolved. 
      We have also put policies in place that will not allow this to happen
      again.  If this issues has not been
      resolved please let us know so we can inform our operations team.  As they have address it could have been a mapping issue and the drivers in the area cant find the correct property.  This also should be resolved but if not let us know and we will address again with the operations managment. 

      Customer Answer

      Date: 05/02/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      *** ********

    • Initial Complaint

      Date:04/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business sold to Cards disposal in June 2023. We were told to continue to make our payment and they would forward it until notified to do otherwise. In December we were given back our online banking check so I waited to be contacted. I was not proactive about contacting Cards but they didn't contact me either. The first of April they didn't pick up my trash and so I called to find out what I owed for December to April. They told me I owed from last June and called me a liar when I said I had been paying ********. I have bank statements to show I'm being truthful. I was told that wasn't there problem and I owed them around 3 hundred dollars. Now I don't know what to do.

      Business Response

      Date: 04/24/2024

      Good Afternoon,

      Thank you for bringing this to our attention.  We would like to find a resolution to this situation, do you mind emailing our customer service manager with all your documents.  If you do this we should be able to fix your billing issues or come to a happy medium.  I will place email for them below. 

      *************************

    • Initial Complaint

      Date:04/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It's been 3 weeks now since they last picked up my trash. Every since the company switched to Cards my trash has not been picked up. I call every day and I'm told someone will come pick up the trash and no one ever comes.

      Business Response

      Date: 04/23/2024

      Good Morning,

      Thank you for bringing this to my attention, this is not standard operating procedures for our company.  This situation has been addressed and as of April 15th regular services have been completely restored.  Safeguards have been put in place so this does not occur again.

    • Initial Complaint

      Date:04/15/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are trying to send me to collections for services I never received and I never signed a contract with them. They just picked up my trash can this week and my service was canceled in January. They are rude and have horrible service.

      Business Response

      Date: 04/23/2024

      Good Afternoon,

      We thank you for bringing this to our attention. We have adjusted the bill to reflect that you have zero balance. 

      Customer Answer

      Date: 05/03/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* *****

    • Initial Complaint

      Date:04/15/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our trash and many, many others trash has not been picked up for over 2 weeks. I have called and spoke to different people from the company. Other people in the area had done the same thing. Some of us get the same answers and some get different answers of why they haven’t picked up the trash. They have told us it would be picked up within 24 or 48 hours. That was over a week ago. It is time for us to get our bill again and I don’t feel I should pay for a months service when I’m not getting that service. The trash is really getting piled up and going to get nasty! I want credited for the service that has not been done and I want trash picked up weekly like it was supposed to be.

      Business Response

      Date: 04/23/2024

      Good Afternoon,

      We did have some
      laps in service in the area and as of April 15th it has been restored to normal.  If there is any further issues, please let us
      know so we can address it with our operations team.  We always strive to become better and have
      allocated resources to ensure that the delays in the area will not occur again. Any other inquires please feel free to reach out to customer service department. 

    • Initial Complaint

      Date:04/15/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cards is charging us every three months for trash service to be picked up once a week and they will go 2-3 weeks without picking up trash. I’ve called them to try and cancel and get my money back and they refuse to return my money. This is going on in all of Marshfield and Nianga Missouri. *** news just done a story on them because they have been getting a lot of complaints about their trash service.

      Business Response

      Date: 04/23/2024

      Good Afternoon,

      We did have some laps in service in the area and as of April 15th it has been restored to normal.  If there is any further issues, please let us know so we can address it with our operations team.  We always strive to become better and have allocated resources to ensure that the delays in the area will not occur again. Our company is more than willing to continue serving until your service agreement is up, which is this case would be Jul 1st. Any other inquires please feel free to reach out to customer service department. 

      Customer Answer

      Date: 04/24/2024

       

      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      ****** ********

    • Initial Complaint

      Date:04/12/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have not picked up my trash in 2 weeks. I live in a rural area and this is really the only place I can get yeah service through right now. I can't go without trash service. I am desperate.

      Business Response

      Date: 04/22/2024

      Good afternoon,

      Thank you letting us know about this service issue, we have been striving to make our service better each week.  We have allocated assets to this area so that we can ensure that service issues will not be an issue in the future. 

      Business Response

      Date: 04/22/2024

      Good Afternoon,

      Thank you for bringing this to our attention and we appreciate your business thus far.  We understand that there was some delays in our service and have since fixed those issues.  On top of that we have put safeguards in place to ensure that this does not occur again.  

      Customer Answer

      Date: 04/23/2024

       

      Complaint: ********



      I am rejecting this response because:

      I would like someone to come pick up my trash can. I will no longer be using your trash service. I have been forced to find trash service elsewhere due to the lengthy time it has taken to have my trash picked up and it still had not been picked up. I have  tried to call customer service and no answer. Please have someone pick the dumpster up ASAP. 





      Sincerely,



      ****** ********

    • Initial Complaint

      Date:04/12/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have not picked up my trash for 2 weeks now. This isn't the first time this has happened. They were taken over the first of the year. This is the 3rd time it has gone a full week without picking the trash up.

      I would like for them to pick up my trash consistently.

      Business Response

      Date: 04/22/2024

      Good Afternoon,


      Thank you for bringing this to our attention and we appreciate your business thus far.  We understand that there was some delays in our service and have since fixed those issues.  On top of that we have put safeguards in place to ensure that this does not occur again.  

    CARDS Recycling is NOT a BBB Accredited Business.

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