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Business Profile

Waste Management Services

CARDS Recycling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see

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CARDS Recycling has 15 locations, listed below.

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    Customer Complaints Summary

    • 667 total complaints in the last 3 years.
    • 462 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/12/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our trash has not been picked up for 3 weeks. They should have been here on April 11, 2024.

      I would like for them to pick up our trash in an orderly manner.

      Business Response

      Date: 04/22/2024

      Good Afternoon,


      We thank you for bringing this to our attention.  We had some delays in service in your area that have been since fixed, we apologies for any inconvenience this may have caused. 

    • Initial Complaint

      Date:04/12/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used to use ********* ***** service and they got bought out by cards recycling and disposal out of Arkansas, I have paid $132 since January and I have to call two three times a week because they will not pick up my trash and every time I call I either don't get nobody or I get the run around stating that we'll get to it as soon as we can, they stopped picking up trash at the end of February. It takes him 2 to 3 weeks to even pick it up. And they keep taking out payments and not picking up my trash.

      Business Response

      Date: 04/22/2024

      Good Afternoon,

      Thank you for bringing your service issues to our attention, we strived to become better with every passing week.  Just looking through your account, ******** we show 2 missed pickups reported to us since Feb.  Do you mind letting us know when you were actually missed because our system does not showcase that.  

      Customer Answer

      Date: 04/22/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They had started picking up on time. 



      Sincerely,



      ******** ********

    • Initial Complaint

      Date:04/12/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are a trash service pickup company for our area. They bought out another company that did our pickups and we were scheduled for Monday pickups. They don't come and we call and they say they will come the next day or 24-48 hours later and they do not come. No one has had their trash service picked up. They have a monopoly.

      I would like for them to pick up our trash consistently going forward.

      Business Response

      Date: 04/22/2024

      Good Afternoon,
      We thank you for bringing this to our attention.  We had some delays in service in your area that have been since been fixed, we apologies for any inconvenience this may have caused. 

      Customer Answer

      Date: 04/22/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** ********

    • Initial Complaint

      Date:04/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They took over being my trash provider in January. I was paid up until the end of March. They picked up my trash 4 times if I am lucky. I had to call them because they missed my trash. My trash is at the end of my lane. Their truck drove down my lane and damaged my driveway. They didn’t even pick up my trash. The company before them I had been with for 7 years and never had an issue. They bought them out and it has been awful. I have been very kind and understanding. The supervisor has refused to return my call. I am done and switched to a new provider. I paid for a service I wasn’t getting and had to call to finally get picked up.

      Business Response

      Date: 04/22/2024

      Good Afternoon,

      Thank you for bringing this to our attention, we are striving to become better each week. I would like to first address the damage to your driveway, has an operations team member reach out to you regarding this? If not please let us know and send pictures so we can get this address immediately. 

      Business Response

      Date: 05/14/2024

      Good Afternoon,

      Thank you for taking the time to report any and all discrepancies that you are experiencing with our company.  After reviewing your account we have found that it is cancelled out per the customers request.  Also, regarding a refund it is a against company policy to issue refunds for pervious months.  If there was a service related issue we have since fixed those issues.

      Customer Answer

      Date: 05/15/2024

       

      Complaint: ********



      I am rejecting this response because: They didnt even address the fact their truck driver drove down my driveway that he should have never and messed up my yard and lane. I never heard from anyone and has not been fixed.  The fact I am still being billed. I canceled after they drove down my lane and messed up my lane and yard and didn’t even pick up my trash. Then two weeks later I had 18 bags of trash at the end of the lane they didn’t pick up so I called someone else and they picked it up that week. 



      Sincerely,



      ***** *********

    • Initial Complaint

      Date:04/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cards took over from ******** ***** ******* in the beginning of 2024. Since they took over, they have barely ever made it to pickup our trash on our pickup day which is thursday. We pay them 22 dollars a month on the 2nd of each month.

      They have not been out to pickup our trash in the last two weeks, I called them earlier today at about 4pm asking if they were going to make it out and they told me they would be here by 8pm and they still did not pick it up. This even made the *** news on April 11th. There are miles and miles of overflowing trash cans all over ******* and ****** county.

      Business Response

      Date: 04/22/2024

      Good Afternoon,
      Thank you for bringing this service-related issue to our attention, we strive to become better every week.  As for the service issues that you have described they have since been resolved.  Please let us know if your services have not been restored to regular intervals.  

    • Initial Complaint

      Date:04/12/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cards took over our trash service at the beginning of the year. My pick up today is supposed to be Thursdays. They miss my pick up at least once a week and sometimes two times a week. When calling you don’t get a straight answer from them. And they state they will not credit the weeks missed by they bill monthly and. It weekly. They don’t do what they say they are going to do.

      Business Response

      Date: 04/22/2024

      Good Afternoon,
      Thank you for bringing this service-related issue to our attention, we strive to become better every week.  From our understanding, regular service has been restored to the area and there should be no future delays. 

    • Initial Complaint

      Date:04/11/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cards Holdings bought our original trash service in January. Everything was fine until last week. Trash wasn't picked up on the regular day. Called later that day and was told a ticket was put in and trash should be picked up the next day. It wasn't so I called again. I was told they lost all their drivers and the new drivers were learning their routes and it would for sure be picked up by Saturday (3 days late). Still wasn't picked up by Monday. It's now nine days later, they have missed a 2nd pick-up date and now when I call, the managers are in a meeting or they just stepped out or they just can't be found, basically unavailable (according to the person on the phone) and they refuse to call me back.

      Business Response

      Date: 04/22/2024

      Good Afternoon,

      We thank you for bringing this to our attention.  We had some delays in service in your area that have been since fixed, we apologies for any inconvenience this may have caused. 

      Business Response

      Date: 05/07/2024

      Good Morning,

      Thank you for reaching out and informing us of this serious situation, we have taken this situation very seriously.  We have been working diligently to resolve these
      issues and to our understanding it has since been resolved.  We have also put policies in place that will
      not allow this to happen again.  If this
      issues has not been resolved please let us know so we can inform our operations
      team. The last time we have been in contact with this specific customer was 4/15/2024.

      Customer Answer

      Date: 05/07/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ******

    • Initial Complaint

      Date:04/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have talked to their customer service department multiple time about our canceled account. They continue to send bills for service and add late fees. We canceled our account with a zero balance 4 months ago!

      Business Response

      Date: 04/23/2024

      Good Afternoon,

      Thank you for bringing this situation to our attention. After investigating the situation, it looks like a second account was created with your exact information which is why it looks like you had not paid the remaining balance.  We have already sent this to our accounting department to get this situation resolved.  Please let us know if you need anything further regarding this matter. 

    • Initial Complaint

      Date:04/10/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trash company collects money but will not collect trash. I have paid over 200 dollars and only picked up about 5 times. Called the company numerous times and am told they are working on it. They will not call me back. I didn't pick this company they bought out the company I used and had no issue with.

      Business Response

      Date: 04/16/2024

      Good Afternoon,

      We thank you for your feedback and have been made aware of the service issues in that area.  We strive to provide excellent service and have taken steps to ensure this does not occur again.  From what we see you regular service day is Tuesdays and from our understanding this was accomplished this week.  There should not be a break in service from this point on. 

      Customer Answer

      Date: 04/23/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

      Business Response

      Date: 06/12/2024

      Thank you for reaching out about your experience. We apologize for the inconvenience caused. We are currently investigating the issues you've raised regarding the irregular trash collection despite payments.
      Rest assured, we are reviewing your account and will be issuing a credit accordingly. We appreciate your patience as we work to resolve this matter promptly.
      If you have any further concerns or questions, please feel free to contact us directly.

      Customer Answer

      Date: 06/14/2024



      Complaint: ********



      I am rejecting this response because:

       

      Instead of reviewing my account they sent me yet another bill for July service. I feel I should at least get one month for free after everything have had to do to get trash pick up on a weekly basis. 



      Sincerely,



      ****** ******

      Business Response

      Date: 06/25/2024

      We have taken steps to address your concerns and have lowered your monthly rate. This adjustment will be reflected in your future bills. We appreciate your patience and are committed to ensuring your satisfaction with our service moving forward. If you have any further questions, please do not hesitate to contact us directly.

    • Initial Complaint

      Date:03/29/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our trash hauler was bought out by Cards last year. We kept them for a few months and we had paid through 31 Dec 2023. I called them on 20 Dec 2023 to cancel our service which they did. I got a bill for $72.50 for three more months around 23 Jan. I called the office on 23 Jan 2024 to tell them we no longer had their service. She said she will make sure the bills stopped coming. On 27 Mar 2024 we got a robocall saying they had turned us over to a 3rd party collections company. I want this immediately reversed and if it was sent to the credit agencies, reversed there as well.

      Business Response

      Date: 04/01/2024

      Good Morning,

      This was an accounting error that has been corrected. If you'd like a copy of the invoice, please reach out to our Customer Service Manager directly, email below.

       

      *************************

       

      Customer Answer

      Date: 04/01/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

    CARDS Recycling is NOT a BBB Accredited Business.

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