Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

CARDS Recycling has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  CARDS Recycling

  3739 N Steele Blvd Fayetteville, AR 72703

• 

  CARDS Recycling

  601 Access Rd Van Buren, AR 72956-2085

• 

  CARDS Recycling

  2400 SW 15th St Oklahoma City, OK 73108

• 

  CARDS Recycling

  3223 N Powell Parkway Anna, TX 75409

• 

  CARDS Recycling

  1305 US Hwy 64 Morrilton, AR 72110

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cards Recycling bought out and took over our small trash company last year. I did not ask for or want their service. After dealing with them for a year, I decided to change trash service. On 9/21 I called to advise that I wanted my trash service discontinued, effective immediately, and after several minutes on hold trying to speak to a Cards representative, a third party service answered on their behalf. I told the guy that I wanted my service canceled and I had just paid my $20 earlier that day for my October service and that I also wanted the $20 refunded since I won’t be using the service and the bill wasn’t due until 9/29. He took all of this information down and said a Cards rep would call me within 24 hours.That did not happen of course!
  
  The next day on 9/22, I made at least 6 attempts to call and speak with a Cards rep to confirm they are canceling/discontinuing my service as of 9/21. Again, never could reach a customer service rep and got rolled over to their assistance service center. I hung up each time. I then sent an email to their email at [email protected] to recap my call and request to cancel my service, and request a refund of the $20 I paid for the upcoming October service. Again, no response from the company or return phone call. This company’s customer service is so atrocious -very bad business not to return calls or emails to customers -especially when a customer is trying to cancel their service.
  
  I have already signed up with another small local trash service and will be using this new company. I WILL NOT be paying Cards any $ moving forward, so if they try to send me a bill next month, it WILL NOT be paid, and I still insist they refund my $20. I also heard they charge $25 just to pick up your can after canceling their service. That is completely unreasonable and won’t be paid if it happens to me!
  
  Cards is a horrible company when it comes to customer service. You’d think being in 3 states, they would be more professional!

  Business Response

  Date: 09/25/2023

  I am so sorry that you have had such a difficult time reaching someone in the customer service department. I have reached out to accounting to get your money refunded back to you, please feel free to contact me and i will help you any way I can.

  Customer Answer

  Date: 09/25/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Robyn ********

• Initial Complaint

  Date:09/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the middle of a rough divorce. The previous woman who worked at Cards Recycling had worked out a payment plan with me and would call me to make sure I had the money and then I would pay. We had a plan and an agreement. I got the bill down, and then unfortunately she wasn't there anymore. The call back was important to me, it worked! Still in the middle of a difficult divorce. The new person (Mac) can't/won't listen/hear/or work with me to help get the bill down and continue my service. Then I am still being billed for a service I am not receiving. Each time I have spoken with him he has an unrealistic amount he is asking- twice a month. I am trying to get on my feet, and be responsible in paying my bill. The former employee was kind, understanding and a pleasure to pay my bill too. This person is not interested in finding a solution and still wants to charge me in the meantime. Want the service but want to speak to someone who cares and hears my situation.

  Business Response

  Date: 10/17/2023

  Good morning.  

  This is ****** *******.  I am the Cards Customer Service Mgr.  I was checking in to your BBB complaint & wanted to let you know that I have asked ***** in our collections group to reach out to you to set up a reasonable payment plan for you.

  I hope this helps.

   

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cards has been overcharging/ raising prices every month and even taking out money every 2 weeks when it’s supposed to be monthly. Charges have gone from $99-106 within the last few months

  Business Response

  Date: 08/28/2023

  im reaching out to accounting to see what we can do to help you resolve the situation.

• Initial Complaint

  Date:06/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill that was not disclosed at the time of canceling the service. I have reached out to the company with no reply. This bill was NOT for services but an extra bill that I was not told would be given. After reaching out to the company and receiving no reply, this was the next step.

  Business Response

  Date: 07/18/2023

  i have reached out to accounting and got that amount refunded back to you, refunds go out on Fridays so please allow 3-5 business days to receive that amount. 26.88

  Customer Answer

  Date: 07/18/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:06/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Raised prices, stated charging admissions fee then went to cancel and said they charge me for the quarterly when I did not need service for a mth and would not deduct that month but they think charging a mthly late fee is right when I didn't need service for the full 3 mths on 2 mth I want to pay for service I received not on what I did not I also returned trash can. I do not think I should pay for service I canceled ill pay for 2 mth of service but not 3 and I will not pay the mthly late fee I will for 2 mths that's it. Even though was to expensive. The refused to deduct 1 mth when it is stated in a mthly based amount.

  Business Response

  Date: 07/26/2023

  Good afternoon, my name is Heather and i am the customer service supervisor i just wanted to let you know that i have reached out accounting and had the last payment that you made on 6-26 reversed back to the card that you used. Please let me know if you have any questions. Im so sorry for the inconvenience that this has caused.

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The 4th of January I notified Cards Sanitation that i would not be using their services any longer and I had contacted another sanitation service to pick up our trash. Their trash pickup day at my
  residence was on Thursday and my new contractor picked up on Tuesdays. My bill was paid up
  through December 31, 2022. i continued to receive statements from them for January. My first phone call to their office I was informed that was for December which I knew wasn't correct because we paid in advance for the month as was stated on the head of their statements. Basically, they were untruthful. My second phone call, I brought this to their attention at which time I was told that since their computers had generated the statement I would have to pay it.
  I informed them that i was not paying them for services they didn't render as I had paid Razorback Sanitation to start picking up for me in January. There was never any trash set out on
  Thursdays because my new server picked on Tuesdays. At that time I was threatened that they
  would turn me over to a collection agency if I didn't pay their bill. Their bill is $46.68.
  I notice they have an F rating with the BBB and have had 31 complaints filed in the last 12 months.
  This company bought out our previous trash service and their are no signed contracts with them
  nor was there with Jay's Trash Service. i want this $46.68 bill removed and don't want to be contacted by them again.

  Business Response

  Date: 07/26/2023

  good afternoon, i just wanted to let you know that i have reached out to accounting and got your account balance back to a $0.00. im so sorry for the inconvenience that this has caused.

  Customer Answer

  Date: 07/27/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Melinda *****

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue has been an ongoing issue since 1/1/2023. I have attempted multiple calls to end my service with this business when a notice was mailed stating that the rates were increasing. That date was 3/17/2022. Every attempt I made to call CARDS NWA, LLC in Tontitown, was in vain. The phone was never answered, they do not have an answering machine, so I had no way to leave a message. Therefore, the number of times I attempted to call can't be traced. I contacted CARDS HQ Billing & Corporate Office, and found that when you attempt to email the message form that is the accepted method of contact with the office, you are limited not only with characters, but with the time allowed to type your message, thereby making it impossible to know if your message actually went through or not. I left multiple messages with my address, phone number, email, and have never received a call, message, or email in return. Finally, after reviewing the company online, my trash can was finally retrieved by the company. I have left an empty can out every week for several months with a large note taped to the can that asked for the can to be picked up, since I had discontinued my service. The note would be taken from the can, but the can remained at my curb each week. Usually I found the note inside the trash can. On June 8th, 2023, I sent a letter to the company, and enclosed a check for $125.00 that was the final amount that I would send to CARDS. That amount was for ANY trash that they thought was picked up in 2023, and included the outrageous $25.00 "pick up' fee the company charges to retrieve their trash container. The check #1442, has not been cashed as of 6/19/2023. However, I am still getting bills. They increase each month. I have not had a phone call, email, or letter from the company about any part of this issue. The last statement balance: $463.54. I am at my wits end, and eagerly await any help you might give me with this company that you have given an "F".

  Business Response

  Date: 07/05/2023

  Good Afternoon, my name is ******* and i am the CSR Supervisor and I just wanted to let you know that i have reached out to accounting and got you account to a zero balance and should not receive any invoices from cards. I'm sorry for the inconvenience with our service.

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2022 I contracted Cards Recycling to collect my residential trash. Over the next 10 months my trash consistently went without collection - on average once a month - which required me to have to call the company and tell them that once again they had forgotten to collect my trash. At the start of April 2023 I paid for my next quarters collection in advance ($149) - but over the next 6 weeks my trash was only collected once, resulting in my canceling my service with them and requesting a refund on the bill I had paid due to the not fulfilling their contract to collect my trash. After hearing nothing from them for over 2 weeks, I called to find out why I still had not received a refund to be told it had been denied. I asked for an explanation as to why, as I did not feel it was an unreasonable ask - I was not given any answer, just that it was denied. I asked to speak to a manager to try and get an explanation, and at first was told there were no managers at the office but after pushing was told they were in meetings and they would call me back later. I did not get a call back, and my two other requests to receive a call back were ignored. As were my emails to the accounts department requesting an explanation, and other forms of communication to the company via LinkedIn direct messages.
  
  I have seen numerous other statements on their Facebook page stating the same problems with uncollected trash and refusal to refund for services they are not fulfilling. I feel aggrieved that they feel they have the right to not provide a service they were paid for and then refuse to refund that payment when they failed to provide that service.

  Business Response

  Date: 06/15/2023

  good morning, my name is Heather magana and i am the CSR supervisor and i am so sorry that you have had such an issue with us and our service, i just wanted to let you know that i have reached out to accounting and we will be refunding you 146.75 back to your card. please reach out to me if you have any questions or concerns.

  Customer Answer

  Date: 06/15/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** *****

• Initial Complaint

  Date:06/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account No. 01-*****-3 for residential trash service at ***** **** B ******, Lowell, AR 72745.
  Cards bills quarterly for advance payment of 3 months service.
  I paid on time for April, May, June 2023.
  In mid april, I notified Cards that we were moving out of state and last pickup would be May 9 - the day after our move was complete.
  I was advised that their "Policy" was to only cancel service at the end of a biling cycle. I can find no record of that "policy" being provided to customers or prospects anywhere.
  I advised the customer rep that I was a retired business owner and considered their policy to be totally out of line with good business practice. I followed that conversation with an email to which I have had no response.
  In the last week, I have made four calls to try and reach a supervisor or manager. Each time I was told they were "in a meeting" and would call me back. No call has been received.
  Today I was given an extention # to reach a suoervisor which did not work.
  I was told that they were mailing a check for $30.31 overpayment but no acknowledgement of refunding approximately $108.00 for 7 weeks of service that I was unable to receive following our move which they were notified of.
  
  Current address: ***** ****** S ******* St., Denton, TX 76207

  Business Response

  Date: 06/13/2023

  Good morning, ***** my name is heather ****** and i am the customer service supervisor. I am so sorry that you have had a difficult time reaching me as i have been out of the office for a week training in other areas, but I did want you to know that I have reached out to accounting, and they are going to issue you a check for 153.62. That check will go out on Friday, and you should receive it within a week. once again, I'm so sorry I will do everything in my power to make sure you are taken care of.

  Customer Answer

  Date: 06/13/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  HOWEVER, THIS BUSINESS NEEDS TO UNDERSTAND THAT THE FIREWALLS THEY HAVE IN P;

  LACE TO PREVENT ACCESS TO CUSTOMER SERVICE SUPERVISORS ARE NOT ACCEPTABLE BUSINESS PRACTICE.
  
  
  
  Sincerely,
  
  
  
  ***** Bragg

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Began service for a residential dumpster early January 2023 and signed up for a bi weekly pickup. Today is Feb 24th and they have not once emptied the dumpster. I have called so many times, am always very polite, I just request my trash to be emptied. Each call I get told they put a ticket in, sometimes get told a supervisor will call me, no one ever does. Trash is still piling up. My most recent call was yesterday and was told by ***** "I see you spoke to a supervisor last week and your service has been cancelled." Which is 1000% totally inaccurate. Absolutely false. I told her no that is not true. I am being charged for the service I still have not received. Has a supervisor called? Nope. I have tried contacting them through their web portal. No follow up. I cannot get any answers or status updates. If they can't empty it, just say that. This has got to be the most poorly run company in our area. It's like signing up for a cell phone contract and your phone never works. This is ridiculous! I want the service I keep being charged. And a refund of what I was charged until they can pick it up on a bi weekly basis like agreed.

  Business Response

  Date: 03/30/2023

  i am so sorry that you have had so many issues with getting the service that you have paid for, please allow me to reach out to that area and get this resolved for you. i will reach out to them and get you serviced asap. I will also give you a call as soon as i hear back from them.

  Customer Answer

  Date: 03/30/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I do appreciate the response, and you staying you will look into the matter. 

   

  I would like you to know my last phone call to the company I was told my service was cancelled due to gas prices? Why was a dumpster even delivered in the first place? I have asked many times when someone will pick up the dumpster and get told no one knows. Now I have a dumpster on my property full of rotting trash with no communication from the company. If the dumpster is not removed from my property within 10 business days from receipt of this message I will charge you $30 a day fee to have your dumpster on my property. So disappointed in cards. Whoever runs this company needs to take lessons on basic business.

  Come get your dumpster since you can't provide service. Thank you. 
  
  Sincerely,
  
  
  
  ******** ******

  Business Response

  Date: 03/30/2023

  i have issued that work order to get that dumpster removed asap, and i have also reached out to accounting to get you that refund.