Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CARDS Recycling has 15 locations, listed below.

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  CARDS Recycling

  3739 N Steele Blvd Fayetteville, AR 72703

• 

  CARDS Recycling

  22922 AR-7 Dardanelle, AR 72834

• 

  CARDS Recycling

  4208 Johnson Road Springdale, AR 72762

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  CARDS Recycling

  1252 Ashley Dr Nixa, MO 65714

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  CARDS Recycling

  8777 Cherry St Winona, MO 65588

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 7th, I contacted CARDS to let them know I would no longer be using their services. I was informed we would have service through the end of the month. On October 18th, CARDS picked up the trash bin at my house. They did pick up trash left out the last two weeks of the month.
  I have since received a bill for the last quarter of 2024. I have called several times to verify the accuracy of this bill. I have been told that they see that my services were canceled and they would let accounts payable know to remove the bill. I have continued to receive bills, which now include late fees. I have received an email now stating that my account is being turned over to collections unless I make a payment.

  Business Response

  Date: 11/25/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience this may have caused. After reviewing your account, we can confirm that the balance in question has already been adjusted off.
  For your convenience, we have attached an updated statement reflecting this adjustment. If you have any further questions or need additional assistance, please don’t hesitate to contact us. We're here to help!
  

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The cans have been set with the can lid open and in a way that gets blown and I had called them and eventually canceled with them about a month ago. We keep getting bills from them charging 87.98 a month so I called them and reminded them we canceled. They said they plan on billing us till the beginning of next year.
  
  Acct Number: *********

  Business Response

  Date: 11/25/2024

  Thank you for reaching out regarding your account. After reviewing your cancellation request, we would like to clarify that your cancellation was processed after the billing cycle had already been sent out and after the month of October had started. As a result, the charges for October remain due, along with a late fee, as no payment was made for that month. To help resolve this issue, however, we will be removing the charges for November and December from your account. We hope this resolution helps, and we appreciate your understanding. If you have any further questions or concerns, please don't hesitate to contact us.
  

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for weekly service for trash pickup, and over the last 2-3 months it has been biweekly pick up, I have since cancelled my service and changed my trash service provider, I called and requested a refund for December and the business refused to do so, stating they do not provide refunds, which does not make sense, when I will no longer be using their service as of today.

  Business Response

  Date: 11/30/2024

  Thank
  you for reaching out to us. We have carefully reviewed your complaint and
  account, and we’re pleased to inform you that we will be issuing a refund of
  $19 for the month of December. Please allow us some time to ensure the refund is processed correctly. We
  sincerely appreciate your patience and understanding as we work to resolve
  this matter. If you have any further questions or need additional assistance, please
  don’t hesitate to contact us.
  

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was with ******* trash service. Great business. ** ***** passed away Cards bought the trash service out. I stayed with them. They began to be very sporadic about picking up trash. For awhile i tried to be suppirtive but it got old especially when our City said trash receptacles are not to be at the curb iver 24 hours. Our trash receptacles were often setting out for a week. They did not come at all in August so in late August i switched to 4 states trash service. I alerted cards by email that i was no longer with the service. I ran out to the street and told the guys on the truck i was no longer with Cards. I called Cards. I wrote on a bill they sent me stating i was LATE ON A PAYMENT, that not only was i NOT LATE SINCE I HAD PAID THROUGH JANUARY OF 2025!!!! I mailed that to them in the provided envelope. I called the office AGAIN.
  I got another BILL! I am tired of them harrassing me snd bothering me. THEY OWE ME OVER $117.00. I wish I had not paid ahead. I thought they would be a good service.. i paid them in late February $324.98 for service THROUGH january 2025

  Business Response

  Date: 11/30/2024

  Thank you for taking the time to share your concerns with us. We understand your frustration, and we sincerely apologize for the inconvenience you’ve experienced with our service. After reviewing your account, we regret to inform you that we cannot issue a refund for $117, as our records show that your account was not paid through until January 2025. Our billing records indicate that when we invoiced for the fourth quarter, your account had a credit balance of $58.84. Based on this, the remaining balance due for that period would have been $29.10. Regarding the missed services, our records only show one instance of missed service in August, but we know that even one missed pickup can be frustrating. To make things right, we will be removing the charges for the fourth quarter and issuing a refund of $58.84 to you. We truly appreciate your patience, and we hope this resolves the issue. If you have any other questions or concerns, please feel free to reach out.

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called cards to cancel services on 10/10/24 and was told to call back the next day because someone in the billing department was accessing my account and the lady on the phone couldn’t get into my account. I called back on 10/11/24 like I was told by Cards to cancel my trash service. I was told by cards that they will schedule a day to pick up their trash bin. Cards also told me that I had 2 weeks left of service, but I declined and Cards picked up their trash bin the following week. I cancelled services with Cards due to the fact they were not picking up the trash every week. I paid for services I was not receiving. They have sent me a bill for 3 more months of service after cancelling with them. They are threating to turn me into collections if I do not pay. I do not owe them money and they didn’t pick up my trash the whole last month that I did have service with them.

  Business Response

  Date: 11/25/2024

  Good afternoon. Thank you for reaching out regarding your concerns. We sincerely apologize for any confusion or inconvenience this may have caused. After reviewing your account, we can confirm that the balance in question has already been adjusted off. For your convenience, we have attached an updated statement reflecting this adjustment. If you have any further questions or need additional assistance, please don’t hesitate to contact us. 

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled your services with CARDS but they continue to charge me stating that they can't cancel me. They said I have to continue my services for three more months. I would just like to cancel the services. I have not used them since September.

  Business Response

  Date: 11/25/2024

  Thank you for reaching out to us regarding your concerns. After reviewing your account and the information provided, we’d like to confirm that your service has been cancelled. Additionally, we have taken the necessary steps to remove the balance due on your account, based on the details noted during our review. For your reference, we have attached an updated statement reflecting this adjustment. If you have any further questions or need assistance, please don’t hesitate to contact us.

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am contacting you with an ongoing issue about billing with Cards Recycling. On August 16th I contacted customer service to notify that i would be canceling my service at 2862 CR 658 Farmersville TX. The cancelation would be in effect September 27th after my last pick-up that was prepaid. Due to other neighbors having issues with automatic billing after their cancelation and unable to get refunds, I did inform the CSR on August 16th that i would be removing my card from the system so that it wouldn't auto charge for an additional 3 months. On September 27th, I called and confirmed that I would no longer be in the system for future pick-up and that would be my final service date. The CSR confirmed this.
  Apparently, the automatic billing still produced an invoice for services for October-December, despite my cancelation. Because it couldn't charge my card automatically on September 10th for the next 3 months, the system mailed me a statement posted 10/1/2024, with a late fee as well (despite it being 20 days "late" not 30 as stipulated in the billing contract). Regardless, I have not been on your route since September 27th and will not pay for services not provided. I made every effort I could to notify and cancel in a timely manner, and have record of that. Furthermore, during the months of January through September, services were barely provided with periods of 2-5 weeks at a time with no service.

  Business Response

  Date: 11/25/2024

  Thank you for reaching out with your concerns. After reviewing your account, we can confirm that the balance in question has been adjusted accordingly. For your reference, we’ve attached an updated statement reflecting this change.
  If you have any other questions or need further assistance, please don’t hesitate to reach out. We're here to help and happy to assist however we can.
  

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every week, an Automated Side Loader from Cards Recycling, passes my driveway and then backs in to turn around. We have video evidence. This has caused damage to my driveway because of the size and the weight of the truck. I have made several attempts to contact the company and have spoken with one individual that was a district manager. Nothing has been done.

  Business Response

  Date: 11/21/2024

  Thank you for bringing this matter to our attention. We understand your frustration, and we are committed to addressing this issue promptly. To help us look into this further, could you please email all the details, including the video evidence, to ***********************? In the subject line, just include “BBB Complaint” so we can get this over to our safety team right away for review and to figure out the next steps. When you email, please include everything you have—dates, times, and any other details you think are important. This will help us get a clear picture of what’s going on and work toward a resolution. Thanks again for your patience, and feel free to reach out if you have any questions in the meantime.

  Customer Answer

  Date: 11/21/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have emailed them two times at that exact address with no response or call back from them. I did this once on my own from their website. The second time was after my complaint that I left with Google Maps. I have also sent several videos to the district manager and local manager with absolutely zero response.
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered trash service on October 23rd for trash to be picked up once a week every week. We have yet to have the service. I called to cancel the service and just get my money back. The "manager" said they do not give out refunds and my account will be active until the end of the quarter. This is unacceptable. They were quick to take my money, but have had several excuses as to why my trash is piling up. I have disputed the charge on my card and have given instructions to my bank to NOT approve any more billing. I have also reached out to the Arkansas Attorney General.

  Business Response

  Date: 11/22/2024

  Thank you for reaching out to us regarding your concerns. We understand your frustration regarding the lack of service, and we regret that your trash has not been picked up as scheduled. As you've been informed by previous representatives, we are unable to service up your driveway without the proper documentation, which is required for safety and operational reasons. We understand this has caused inconvenience, and we apologize that this was not addressed more clearly. To resolve this matter, we will process a return of $50.17. Please allow some time for this to be processed. We truly appreciate your patience, and we hope this resolution helps address your concerns. If you have any further questions or need additional assistance, please don't hesitate to contact us.
  
  

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service ended in June of 2024. I have called repeatedly and asked that they come and remove their trash can. every time they tell me that they have requested to dispatch for someone to come and get this can. It is unsightly. It has sat in front of my home since June.

  Business Response

  Date: 11/22/2024

  Thank you for bringing this matter to our attention. We apologize for the ongoing issue with the trash can remaining in front of your home since June. Please know that we have shared your information with our operations team, and they will prioritize the removal of the trash can as soon as possible. We are committed to resolving this issue promptly and appreciate your patience as we work to address it. If you have any further concerns or questions, please feel free to contact us.