Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CARDS Recycling has 15 locations, listed below.

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  CARDS Recycling

  3739 N Steele Blvd Fayetteville, AR 72703

• 

  CARDS Recycling

  22922 AR-7 Dardanelle, AR 72834

• 

  CARDS Recycling

  4208 Johnson Road Springdale, AR 72762

• 

  CARDS Recycling

  1913 E 7th St Hays, KS 67601

• 

  CARDS Waste Management & Recycling

  23790 US-59 N Fairland, OK 74343

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my services months ago yet I continue getting bills with late charges attached. I asked to speak to a supervisor and they said they'd put me on a list for a call back. They're saying I owe $156.07 yet I cancelled my services.

  Business Response

  Date: 12/20/2024

  Thank you for reaching out to us and sharing your concerns. After reviewing your account and the details of your cancellation, we are taking the necessary steps to remove the balance due for the October, November, and December service dates. Please allow us ample time to ensure that these charges are removed properly. We appreciate your patience as we work to ensure this matter is fully resolved. If you have any further questions or need additional assistance, please don’t hesitate to contact us.
  

  Customer Answer

  Date: 12/23/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ***

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were using CARDS Trash Service and I had prepaid for service through December 2024. Our trash service was neglecting to pick up - after two missed weekly pick-up, I contacted CARDS the second week of September and said I wanted to cancel my service and refund my credit. They said they had a truck coming to my area and would be picking up in the next couple of days. They failed to ever pick-up our trash,- I then received a statement from CARDS on 9/17/24 for service months OCT.- DEC. I promptly called stating I wanted to cancel my service and be refunded the $43.92 of pre-prepayment. they said they couldn't stop service because their statement had already been sent out, and I would be responsible to pay for Oct-Dec ( even though it was 9/17/24 when I notified them for cancellation?) I told them I would NOT be paying for their service and requested they pick up their trash receptacle. They did pick up the trash receptacle within a few days. On 10/17/24 I received another statement - now with a $20 late fee charge. I phoned CARDS and the female employee said they were removing the balance, but it would take 1-2 weeks. On 12/9/24, I received another statement with a second additional $20 late fee charge. I have NOT received any trash service since the end of August - other then their picking up my trash receptacle.The female employee I talked to said she was not able to remove any charges - I requested to speak with her manager and she took my number stating she would have her call me. I have never heard from a manager. I called BBB in Overland Park ( *****) and she informed me of CARD F rating and to file a complaint and follow up with her 12/10/24 to assure BBB received the complaint. I would like the charges for services I never received removed, and issue a refund from my credit of $43.02. See attached statements supporting this information.
  
  Thank you!

  Business Response

  Date: 12/19/2024

  Thank you for bringing this to our attention. We have reviewed your account and are truly sorry for the service issues you've experienced. This is certainly not the standard of service we aim to provide, and we apologize for falling short in meeting your expectations. We understand your frustration, and as a result of the issues you've encountered, we will be issuing a refund of $43.92. Please find the updated statement attached showing these changes. If you have any further questions, feel free to reach out.
  

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled service on Sept 6th because services were not rendered. We are still being bill for services plus late fees, and a dumpster pickup fee we did not approve of. Also being threatened with a collection agency. We have called several times and were told it would be taken care of only to be billed again. We have reported them to the Attorney General in Missouri.

  Business Response

  Date: 12/21/2024

  Thank you for bringing your concerns to our attention. We understand the frustration this situation may have caused, and we sincerely apologize for any inconvenience. As per our company policy, if a cancellation occurs within the same month you were billed, you are still responsible for that bill. This policy helps maintain clarity and consistency and is why we release statements a month in advance to provide customers ample time to make any changes or cancellations. Our customer service team followed this policy in your case. However, in an effort to address your concerns and demonstrate our commitment to customer satisfaction, we have decided to waive the charges for the month in question, as well as any associated late fees. We hope this resolution meets your expectations. Should you have any further questions or concerns, please do not hesitate to reach out.

  Customer Answer

  Date: 12/23/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:11/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cards recycling is continuing to bill me for services not being rendered. They sent a bill for the remainder of the year and are adding late charges after i have canceled services with them.

  Business Response

  Date: 11/30/2024

  Thank you for reaching out. After reviewing your account, we found that we did not receive a cancellation request from you. Additionally, there have been no reports of missed service on your account, and our records indicate that we have continued to provide service as scheduled. As a result of non-payment, our accounting team closed your account at the end of November, and we have removed the charges for December since no service will be provided during that month. However, the charges for the previous period are still due, as service was provided through the end of November. If you have any questions or need further clarification, please feel free to contact us. 
  

• Initial Complaint

  Date:11/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my services with this company but continue to receive bills and late fees. They have already picked up my dumpster and I refuse to pay for trash services that I did not receive.

  Business Response

  Date: 11/30/2024

  Thank you for reaching out to us regarding your account. After reviewing your account, we found that your cancellation notice was received on October 11th. Our customer service team promptly processed the cancellation and scheduled the removal of your can for the end of October. As a result, we continued to provide service through the month of October until the can was removed. In light of your concerns, we will be removing the charges for November and December, plus the late fees, from your bill, as these services were not rendered. However, the charges for October will remain due, as our drivers continued to service your trash through the month, and the can was only removed after that time. We hope this clears up any misunderstandings, and we truly appreciate your patience as we work to resolve this matter.

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tuesday Nov 12th was the sixth time Cards failed to pick up my trash on it's scheduled day. Again I called sharing the missed pickup. They said they would be out by Thur or Friday, but they never came. All of those previous 5 misses lacked attention so I asked for a Supervisor to call me please. I was told they would call me on Friday Nov 15th, but nobody ever called or came for our trash. Tuesday Nov 19th was our next scheduled pick up, and again nobody ever came. On Wed 20th we were told someone would be out for our trash, and again nobody has come. It should be noted that we pay 90 days in advance for this service. And, also note, it is not just me that is missed, but my entire neighborhood. We are now approaching 3 weeks without trash pick up, and trash is getting piled high by everyone. This is totally unacceptable for a prepaid service.

  Business Response

  Date: 11/30/2024

  Thank you for reaching out to us and sharing your experience. We truly understand your frustration, and we deeply apologize for the repeated missed pickups and the lack of communication you've experienced. After a thorough review of your account, we have determined that a credit will be applied for the month of November to compensate for the missed pickups. We hope this helps make up for the service disruptions you've encountered. Additionally, we are actively working with our team to ensure that this issue is addressed and that future pickups are handled as scheduled. We are committed to improving our service and will take the necessary steps to ensure this doesn’t happen again. If you have any further questions or concerns, please do not hesitate to reach out. 

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We usually pay our trash six months at a time for our rental house in Pittsburg, Ks. After monthly having to make phone calls to the company from them billing us (that we already had paid for service) I was done with them. In September I called and told them we were canceling their service starting October 1, 2024. We were paid up with them until then. On October 1, 2024 Cards came to rental and retrieved their container. They continue to bill us for trash service even after the container is in their position. We have changed our trash service to a different company. I have spoke with multiple workers at CARDS each month and even the manager. She told me it would take a couple months to get it off the books. Meanwhile Cards are trying to turn us into collections for nonpayment! Not sure what more we need to do? Our renters moved in in July, so this time I only paid four months as I was not going to discontinue to use this company. Cards are charging late fees of $20.00 monthly as well. Please HELP as we pay our bills and don't need this to be turned into collections!

  Business Response

  Date: 11/27/2024

  Thank you for reaching out to us with your concerns. We have thoroughly reviewed your account, and the notes associated with it. We understand the frustration you've experienced with the billing discrepancies, and we sincerely apologize for the inconvenience. We want to inform you that we are currently in the process of correcting the account and removing the balance due. Please be assured that we are actively working to resolve this matter. We kindly ask for your patience during this process to ensure the necessary adjustments are applied correctly. If you have any further concerns or questions, please do not hesitate to reach out.

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my service on September 25, 2024 for a couple of reasons. First, their overall service was terrible. There were a few times they did not pick up our trash at all causing the trash can to be overflowing by the next week. Second, they were moving to quarterly billing instead of monthly. I did not want to pay quarterly for an unreliable service.
  The cancellation was done prior to the new quarterly bill due date of 09/29/24. I asked the representative, Abby, if this would cancel my service / account effective immediately and she confirmed.
  Since then I have continued receiving invoices as well as automated phone calls telling me my account is past due. I am being charged for services I have not used since cancellation along with late fees.
  I called customer service again today and was told I was still responsible for services from October - December even though I have not used their service since cancellation on 09/25/24, all because they had “already sent the bill.” The last time my trash was picked up by them was 09/23/24. This makes absolutely no sense and is a very poor business practice. I no longer have their trash can as they have picked it up. How can you legally be charged for a service you are not using?? The representative I spoke to, *******, was extremely rude. I asked to speak to a supervisor and she told me she did not have the ability to transfer my call to anyone else. They have the absolute worst customer service I have ever delt with in addition to having overall poor trash service as well!

  Business Response

  Date: 11/27/2024

  Thank you for reaching out to us and sharing your concerns. After reviewing your account and the details of your cancellation, we are taking the necessary steps to remove the balance due. Please find attached an updated statement reflecting this change. We understand that there may have been some confusion regarding our policies, and we regret that your experience with our customer service did not meet your expectations. We take all feedback seriously and will use it to improve our service moving forward. We appreciate your patience as we work to ensure this matter is fully resolved. If you have any further questions or need additional assistance, please don’t hesitate to contact us.
  
  
  

  Customer Answer

  Date: 12/06/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ***** *****

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cards Recycling was my trash service for about 6 months after they purchased a local business. They must have had trouble with the transition because they had problems with picking up the trash. They went to a three months billing cycle where they required payment in advance. I paid my service through September. I cancelled my service the last week of September. The customer service person who took my cancellation didn't mention that there would be any problem and requested my trash poly-carts be retrieved. The retrieved their within a couple of business days. Cards has been sending my past due notices for service I am not receiving and cannot receive (I don't have their poly-carts) and adding late fees to the bill. Today, I called them. They told me I cancelled to late and have to pay the bill - for service I cannot receive. If that was true, they could have let me know that when I cancelled and/or not picked my poly-carts.

  Business Response

  Date: 11/27/2024

  Thank you for reaching out to us and sharing your concerns. After reviewing your account and the details of your cancellation, we are taking the necessary steps to remove the balance due. Please find attached an updated statement reflecting the removal of the balance. We appreciate your patience as we work to resolve this matter. If you have any further questions or need additional assistance, please don’t hesitate to contact us.
  
  

  Customer Answer

  Date: 12/10/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They would Never pick up the trash up on time! Then the last time they came before I canceled they dump our trash in the ditch and left it. Pittsburg trash service came and picked it up. Thank God! So we canceled after this day (September 25,2024 before the beginning of the new cycle) and I’ve called three times about the bill for October November and December and every time they said it should be taken care of because we didn’t use the service for those months and the billing department would take care of it but it would take awhile because they were short staffed but we are continuously getting late fee added for an account that is NO longer open. today I called because I got an email saying they’re taking it to collection and now they’re saying it was denied since it was billed before I canceled and that there wasn’t anything they could do further for me but we haven’t used them since 9/25 and the bill is for October November and December. we still have the trash can they won’t come get. All we are looking for is to get credited for the service we never used!

  Business Response

  Date: 11/25/2024

  Thank you for reaching out with your concerns. After reviewing your account, we can confirm that the balance in question has already been adjusted. For your convenience, we’ve attached an updated statement reflecting this change. If you have any further questions or need additional assistance, please don’t hesitate to contact us.