Reviews

This profile includes reviews for Dillard's, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Dillard's, Inc. has 169 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Dillard's, Inc.

  1600 Cantrell Rd Corporate Offices Little Rock, AR 72201-1110

• 

  Dillard's, Inc.

  4501 N. Beach St. FT Worth, TX 76137

• 

  Dillard's, Inc.

  6990 Tyrone Square Saint Petersburg, FL 33710

• 

  Dillard's/All Northeast FL Locations

  9501 Arlington Exwy Jacksonville, FL 32225

• 

  Dillard's Department Stores

  3100 Main Street Maumee, OH 43537

Review Details

• Review fromMary G

  Date: 06/15/2024

  1 star
  In March 2024, I purchased two Louis Vuitton handbags. I have owned several and have been very happy with the wear and durability through the years. The straps on one of these started tearing up. After reaching out several times, I communicated with the saleslady and later the manager at Dillard's, only to be told by both that it was my responsibility to send the purse off and repair it at my expense. The manager offered 10% off on my next purchase. This is unacceptable and doesn't help me now. It was very concerning when I paid for an expensive handbag with straps tearing up in less than three months. I went to the Louis Vuitton store today, which is an hour and a half away, and they had an issue finding the number on it for authenticity to determine the repair cost. They took pictures and plan to have someone call me with more information and the repair cost. I completed a complaint with Dillard's customer service and haven't heard anything. This is an extremely frustrating experience!

• Review fromDonna G

  Date: 06/08/2024

  1 star
  I am very upset that I was a few DAYS late on returning dresses I ordered for my sons wedding at Dillards . Literally 4 business days late. I called there customer service number and she said I could not return them at all. I was waiting on another dress from them that I ordered to make sure it was a better fit before I returned the others. I now have over $1300.00 in dresses I cant use. This is very disappointing customer service. My order number is ********. It makes me want to now return the other dress I was keeping.

• Review fromKimberly B

  Date: 05/06/2024

  1 star
  I bought a dress for my mom a little over a week ago. The representative who helped me was very nice. Before I made the purchase, I asked her what the return policy was. She told me to just make sure that I have the yellow tag if I bring he dress back. My mom is currently fighting cancer and had every intention on going to the formal at her church but she wasn't feeling well due to her immunotherapy treatments that she had a few days prior. I explained this to the representative when I went in to make the return. When I initially walked up, she rolled her eyes and took a very big sigh when asking if I was returning something. I said yes and asked if that would be a problem. She took the dress out of the bag and looked it over and immediately said they won't return it because the tags were not attached. I told her that's not what the person who sold me the dress said nor is it what the policy on the back of the receipt states. She then calls for a manager who I believe is named Olivia. In the meantime, she apparently went to get the police because then Bee Cave police walks to the area and just stands for a bit. Manager comes to say they won't take it back and didn't even give me time to explain why tags had been removed. She said the dress is damaged. I told her there was a snag on it when I bought it and that's one of the reasons I asked the return policy. Police waited at the exit until I was in my car and pulling off. Dillards needs better employees and needs to value their customers more!

• Review fromMichael L

  Date: 03/19/2024

  1 star
  Went to the Dillard’s location at the Belden Village mall with my partner on Sunday. Security cop followed me into the restroom. Very uncomfortable feeling.

• Review fromnancy g

  Date: 03/01/2024

  1 star
  Dillards customer service and policies are horrible. You only have 30 days to return an order and that includes the time it takes for THEM to package the order and for the SHIPPER to deliver. I placed an order on the Jan 14th, received it on the Jan 22nd and did the paperwork to return it and they got it back on the following Feb 22nd. They also do not care where you live and in the north east during month of Jan and Feb there were several bouts of weather that inhibited travel. They returned my return back to me based on their policy. The phone based customer service was not helpful and in general the policy is too restrictive particularly since the items I returned are still being sold at full price.

• Review fromSusan S

  Date: 02/29/2024

  1 star
  Have been a Dillard's customer for decades. Can not find my size in the store most times I visit in person. Purchase online - nightmare> beware. Buyer beware....they have a return policy that is not customer friendly. Purchasing items also for a special needs granddaughter that is paralyzed and wheelchair bound...and can not make it into the store. Shame on you Dillards for not allowing returns to help accommodate this. Will not shop here again. Nordstrom's will get our business. If I could give less than one star I would.

• Review fromArianna S

  Date: 02/29/2024

  1 star
  DO NOT GIVE THIS BUSINESS YOUR MONEY. Save yourself the headache, and go somewhere that has better customer support.

• Review fromMolly M

  Date: 02/24/2024

  1 star

  Molly M

  Date: 02/24/2024

  ONLINE SHOPPER BEWARE.
  Dillards does NOT refund shipping and handling fees. But will charge you again to return the merchandise back to them via mail. Dillards return/refund policy does not tell you they do not refund shipping fees verbatim but instead tell you the website information is subject to change. VERY SNEAKY AND SHADY. No, they will not give you the difference back. Not even if you contact corporate. VERY DISHONEST. BORDERLINE stealing. And the company does not care. No wonder Dillards is going bankrupt. SPEND MONEY ELSEWHERE WITH AN HONEST COMPANY.

  Dillard's, Inc.

  Date: 02/26/2024

  Dillard's return policy is clearly stated at the following link: https://www.dillards.com/c/returns "Dillard's offers a return label you can print from your computer and attach to the return package. The use of Dillard's return label is $9.95." ... "If using the Dillard’s return label, drop your return at any USPS (U.S. Mail) location. Otherwise, please take your package to the carrier of your choice, in which case you will be responsible to pay for all applicable shipping fees."'

• Review fromJennifer Y

  Date: 02/14/2024

  1 star

  Jennifer Y

  Date: 02/14/2024

  Terrible customer service. I was shopping for UGG slippers for my daughter since October for Christmas a gift. The size and color were out of stock, so I was added to the notify list when back in stock. I received email they were back in stock January 15, 2024 so I ordered them right away and gave them as Bday gift yesterday Feb 13,2024. She needs a size larger, and the company will not exchange them, nor will they give a store merchandise credit. I live in Michigan and do not have a physical store location. I am not asking for any refund just to get the correct size. Now I have a useless pair of Uggs. There should be some kind of exception for an exchange / return on items that have been out of stock and are once again. I had customer service chats and also called customer service directly. They were very rude and very dismissive. I will NOT be purchasing ever again from Dillard's, and I will tell others not to also. Seeing all the other NEGATIVE reviews on here, you would think Dillard's would try to make some changes. VERY POOR!!!

  Dillard's, Inc.

  Date: 02/16/2024

  We are incredibly sorry for any inconvenience. Our Customer Service team is reaching out to you and will assist you in returning your items.

• Review fromRosa B

  Date: 01/18/2024

  1 star
  If I could give a minus 0 I wouldn't hesitate, I'm now regretting making purchases from this business, I guess better late than never..... I placed an on-line order for a Christmas gift and I was ok with the time frame for delivery, what I wasn't ok is the fact that they sent the purse with a security tag on it, because breaking that would bleed the black liquid all over. I called this in and Dillard's gave me the option of returning the purse but they could not reship it and it was out of stock already. Seeing that they could not fix their mistake I asked how were they planning to take care of the customer, mind you there is no Dillard's store near where I live within at least 300 miles, definitely not driving 300 miles to get that tag off running the risk of getting stuck in the middle on no where due to heavy snow and the pass being close for safety. There other option was a coupon for $20 have to drive 600 miles back and forth not happening when I have to spend 200 dollars in gas So I asked to credit my card the $20 and they refused. Customer Service and taking care of the customer HORRIBLE ABSOLUTLY HORRIBLE if you don't live near a store DO NOT Purchase from this business on top of being over price you would think they take care of their customers. oh and trying to get through their cooperate office to file a claim even worse they keep hanging up the calls, maybe that's a sign of how many people are going through this horrible experience