Reviews

Review Details

• Review fromSarah J

  Date: 02/07/2023

  1 star

  Sarah J

  Date: 02/07/2023

  Terrible company. Harassing me to pay back the 'initial discount' for which I find nothing in the contract requiring that I owe that. Plus the signature on the contract copy they sent me is not my signature. They will not back off and stop call/emailing me. Goes in about 2-week cycles. One rep told me that it was canceled, but two weeks later they called again for collection. Plus their service was terrible... only sprayed around the doors their last visit. Didn't ********** the house perimeter. Do not use this company. A scam from start to finish.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Sarah,

  Thank you for sharing your experience. We take your feedback very seriously and understand your frustration regarding the ongoing communication and issues with your contract.
  
  To address your concerns about the alleged charges, the signature discrepancies, and the service provided, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromCOLM F

  Date: 02/06/2023

  1 star

  COLM F

  Date: 02/06/2023

  Do not sign up with this company, absolute scam artists. They charged me an initial $250. to service my property. The guy was onsite for no more than 30 minutes. Later on I realized on was signed up for continuing service (my mistake for not reading the fine print> I tries to cancel the c*** service when I was tole I owe them another $150. I refused to pay and within a month they sent me to a collection agency. I paid because I dont have the time to fight them over $150,DO NOT, DO NOT SIGN UP WITH THIS COMPANY
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Colm,

  Thank you for sharing your experience. We take your feedback seriously and are genuinely sorry to hear about the issues you encountered with our service and the cancellation process.
  
  To address your concerns regarding the charges, the quality of service, and the difficulties with cancellation, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJamie M

  Date: 02/06/2023

  1 star

  Jamie M

  Date: 02/06/2023

  We had this company come to our house a few times with the same crappy service. They would then come back the next day to try and complete the work order with same results. Once we requested the service to not continue they now are trying to charge us $150 cancellation fee which i refuse to pay. If they would have fulfilled the requirement as i was told they would this would not be an issue. Stay away from them. We will see where ************. Good luck out there people.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Jamie,

  Thank you for sharing your experience. We take your feedback seriously and understand your frustration regarding the service provided and the challenges you've faced with the cancellation process.
  
  To address your concerns about the effectiveness of the services, the cancellation fee, and the communication issues, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromKelly T

  Date: 01/31/2023

  1 star

  Kelly T

  Date: 01/31/2023

  scammed my wife by going door to door saying a years service would be $149 / year. The paper work was not presented to my wife at the door, but sent a few days later via e-mail. We're older, retired. We were billed $149 twice in one month. When we contacted them, we were told it would cost us $149 to cancel with no service. they also offered us all other types of service and we had to eventually hung up on them. I canceled our credit cards and hopefully that will be the end of it.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Kelly,

  Thank you for sharing your experience. We take your feedback seriously and are truly sorry to hear about the difficulties you and your wife have faced regarding the service and billing.
  
  To address your concerns about the charges, the lack of clear communication during the sign-up process, and the challenges you encountered while trying to cancel, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMary Jane B

  Date: 01/31/2023

  4 stars

  Mary Jane B

  Date: 01/31/2023

  Ecoshield is the one company who has helped us with insect problems in our home. Since they started servicing our property we have no ant problems and see very few spiders. ****** did a great job today.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Mary,

  Thank you for your positive feedback! We’re delighted to hear that Ecoshield has effectively helped with your insect problems and that Calvin provided you with great service. 
  
  At Ecoshield, we are committed to delivering high-quality pest control solutions, and it’s wonderful to know that you’ve seen such positive results. Your kind words will be shared with Calvin and the team!
  
  Thank you for choosing Ecoshield, and we look forward to continuing to serve you in the future!
  
  Sincerely,  
  Customer Feedback Team

• Review fromMarc P.

  Date: 01/28/2023

  1 star

  Marc P.

  Date: 01/28/2023

  A sales man came to our door and over this service. After the first visit we started to have hesitations. It was almost as this made our house worse. After every visit: we had to call them, for a repeat. We called multiple times with our concerns, and really never got anywhere. They charged us $180 to cancel our contract. Icing on the cake: we were never sent a cancelation bill: so after 90 days of not hearing from them at all (no service, no phone calls). Our bill was sent to collectors. Now we have a ping on our credit from this.This company is a scam, and there are multiple complaints with this exact story. Please stay away. In a nut shell our great credit was tainted by 3/4 visits that didnt do anything to help our home. The headache, the money, everything. Its a matter of time before this company gets in trouble for this.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Marc,

  Thank you for sharing your experience. We take your feedback very seriously and are truly sorry to hear about the difficulties you've encountered with our service and the cancellation process.
  
  To address your concerns regarding the lack of effective service, the cancellation fee, and the impact on your credit, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to learn from your insights and improve our practices.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromErica P

  Date: 01/26/2023

  1 star

  Erica P

  Date: 01/26/2023

  DO NOT USE Eco-Shield- its a Scam! Not only did they not provide the service they promised, but I cancelled in 30days and they have hounded me for $200. That was in October. Today I seen they charged me another $150 for service. A service that I cancelled! Avoid at all cost!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Erica,

  Thank you for sharing your experience. We take your feedback very seriously and understand your frustration regarding the service provided and the issues with your cancellation.
  
  To address your concerns about the charges and the cancellation process, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromPatricia L.

  Date: 01/25/2023

  5 stars

  Patricia L.

  Date: 01/25/2023

  *** and **** were great! Above and beyond! Also very personable and caring.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Patricia,

  Thank you for your positive feedback! We're thrilled to hear that Jay and Rick provided you with exceptional service and went above and beyond to meet your needs. 
  
  At Ecoshield, we strive to deliver high-quality, personable service, and it’s wonderful to know that your experience reflected that. Your kind words will be shared with Jay, Rick, and the team!
  
  Thank you for choosing Ecoshield, and we look forward to serving you again in the future!
  
  Sincerely,  
  Customer Feedback Team

• Review fromKathy O

  Date: 01/24/2023

  1 star

  Kathy O

  Date: 01/24/2023

  DO NOT go with this company no matter what you are thinking. It does not work. I was talked into going with her service after moving into a brand new house at a discount with no problem to discontinue if not satisfied. I told them after the first time that it did not work. **** were coming back, they asked if they could come back out to redo it I said Id rather you not just refund my money, and they said I couldnt cancel until I let them come out at least two more times so two more times go by and I still want to cancel there is bugs all over the place still coming back they are not doing a complete job and one time they said they were here which they were not ever here. After months of telling them that I do not want the service and refund my money, they decided just to charge me the $150 cancellation fee and are trying to send me to a collection which you have no communication with anybody that understands or listens to you and you will not get out of it. They are liars they do not honor the contract no matter what you do stay away from this thieving company I guess theyre so poor they need to take money from single parents.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Kathy,

  Thank you for sharing your experience. We take your concerns very seriously and are genuinely sorry to hear about the difficulties you've encountered with our service and cancellation process.
  
  To address your issues regarding the effectiveness of our treatments, the cancellation policy, and the challenges in communicating with our team, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromAdam C

  Date: 01/23/2023

  1 star

  Adam C

  Date: 01/23/2023

  Almost got SCAMMED and had to PAY to cancel when I was unhappy about it. I just want to alert others regarding the poor and dishonest practices of Ecoshield Pest Solutions. After noticing a mouse in the basement, Ecoshield, who I had been a customer with for almost 2 years, offered to come out for a free inspection. They did a cursory look inside and wanted to check activity in the attic to make sure there wasnt an infestation, even though there were only a couple droppings in total in the basement and one mouse seen. The technician came down and showed me some pictures and said there was unfortunately an infestation and they were burrowed everywhere and insulation was soaked with urine. There were a couple of droppings in the photos he showed me and some of the insulation (probably original from the late 80s) did look dark/discolored. I was surprised to hear this, given only a couple of droppings in total found in the basement, and everywhere in the house was totally fine- kitchen, pantry, bathrooms, etc. They quoted me almost $8k for remediation of the attic and that if unresolved could lead to mice coming out of the **** system and vents. I then called another pest control company to come out and take a look because things didnt add up at all. In the meantime, we trapped two mice in the basement and ecoshield later came to put traps inside per my request. When the second pest control company came, I made sure to go up into the attic with them to look for myself while they were inspecting the area. They said there was minimal to no activity in the attic. I told them there was a reported infestation; he looked around again and said there is no infestation whatsoever. The insulation is old and could use a replacement, but there is no infestation. I pointed out the dark areas from the photos and he said that was all dust- not mice urine, and there was no evidence of burrowing. In summary, ALWAYS get a second opinion and do not trust EcoShield.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Adam,

  Thank you for sharing your experience. We take your feedback very seriously and are truly sorry to hear about the challenges you faced with our services and the concerns regarding the inspection and subsequent quotes.
  
  To address your issues with the inspection process, the quote provided, and the overall communication, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team