Reviews

Review Details

• Review fromSally B

  Date: 01/16/2023

  1 star

  Sally B

  Date: 01/16/2023

  THEY'RE OUT TO RIP YOU OFF! I had a contract with them and they were supposed to remediate the mice in my attic. They told me I had to pay to have the floorboards taken up -- which I did. They subcontracted to another company who showed up for two hours and took out the old insulation on my walls and floor, put insulation on the walls and left. EcoShield never showed up to do anything else. The floorboards were up, mouse f**** all over, and I never heard from them again. Called repeatedly and nobody answered. But they charged me $3,300. I disputed with BBB and ***************** After almost two months, I got my money back. And now I have to pay to have my attic cleaned up, insulation put back in, and floorboards back. I don't even care about the mice; I'm using humane traps and calling it a day. have lived with the contents of my attic all around me for almost three months. Their whole point was to take my money.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Sally,

  Thank you for sharing your experience. We take your feedback seriously and are truly sorry to hear about the challenges you faced with our services and the issues regarding communication and billing.
  
  To address your concerns about the services provided, the lack of follow-up, and the billing discrepancies, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromYijeng L

  Date: 01/10/2023

  1 star

  Yijeng L

  Date: 01/10/2023

  I specifically asked the salesperson: will I get any penalty on cancelation? The answer was no penalty after 3 month trial.Well, I called this week, after 6 month trial, I was told that they will charge me $200 penalty.I was offered an alternative to change the contract from 24 months to 12 months. Basically, with 3 remaining services to go. I requested to receive that new contract; let's see whether I will get it.Apart from that, I am curious what exactly they do because their service people leave my property very fast, while I do have a big yard. I never saw them doing anything.I also cannot tell whether there's any difference to any bugs in my yard. The customer service kept talking bugs inside the house and that was never a problem for me!Total waste of my money.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Vivian,

  Thank you for sharing your experience. We take your feedback seriously and understand your frustration regarding the discrepancies in the information provided about cancellation and the service you received.
  
  To address your concerns about the cancellation fee, the terms of your contract, and the effectiveness of our services, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromErin E

  Date: 01/09/2023

  1 star

  Erin E

  Date: 01/09/2023

  Terrible company! They will scam you out of money, the product doesn't work, and they will harass you to no end. They should be shut down!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Erin,

  Thank you for sharing your feedback. We take your concerns seriously and understand your frustration regarding your experience with our services and communication.
  
  To address the issues you've encountered, including the effectiveness of our product and the communication from our team, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromTherese A

  Date: 01/05/2023

  1 star

  Therese A

  Date: 01/05/2023

  Stay far away. Awful customer service. We tried to cancel our services and because it wasn't cancelled soon enough or wasn't cancelled on time, a service was rendered that we knew nothing about. No text. No email. But that's all they see on their end so it's our fault. So now they are footing us with the bill for services we did not even want to happen. Tech showed up unannounced, didn't ring the doorbell, just was in our backyard all the sudden. They won't even waive this bill because they already used product before we realized they were even there. The technician should have rang the doorbell to let us know (we have dogs for crying out loud they could have been outside!) and we could have made sure this never happened. But instead they wanted to knock down $20 off the bill....complete bull. I got half taken off and honestly that still isn't enough, it should be completely waived.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Therese,

  Thank you for sharing your experience. We take your feedback very seriously and understand your frustration regarding the cancellation process and the unexpected service.
  
  To address your concerns about the billing for the unrequested service and the lack of communication from our team, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromZachary S

  Date: 12/30/2022

  1 star

  Zachary S

  Date: 12/30/2022

  They run a scam, no Response when you call the local office. When they came they spend less than 15 minutes sprayed a little bit that did nothing, changed approx $150 for this service. When unsatisfied they asked for another $150 in cancelation fees. Worst experience I've ever had with a company.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Zachary,

  Thank you for sharing your experience. We take your concerns very seriously and understand your frustration regarding the service you received and the challenges with communication.
  
  To address the issues related to the service duration, billing, and cancellation fees, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRobin W

  Date: 12/21/2022

  5 stars

  Robin W

  Date: 12/21/2022

  ***** came to complete my service today and she was AMAZING. Very thorough and detailed. I was grateful for her expertise.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Robin,

  Thank you for your wonderful feedback! We're thrilled to hear that Bobbi provided you with exceptional service and that you appreciated her thoroughness and expertise.
  
  At Ecoshield, we are dedicated to delivering high-quality service, and it’s great to know that your experience met your expectations. Your kind words will be shared with Bobbi and the team!
  
  Thank you for choosing Ecoshield, and we look forward to serving you again in the future!
  
  Sincerely,  
  Customer Feedback Team

• Review fromRachael M

  Date: 12/06/2022

  1 star

  Rachael M

  Date: 12/06/2022

  Ive had 3 services so far (no they did not help with my mice issue.) I was told I was NOT under contract. *** lost my job, ** having to downsize and move into an apartment complex so I am unable to continue using them plus I can no longer afford them. They wont close my account until Ive paid a cancellation fee. Talk about having no compassion for people or wanting to help them when their world is falling apart. Do NOT EVER use them!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Rachael,

  Thank you for sharing your experience. We understand the difficulty of your situation and want to clarify that we aim to be transparent with all service agreements. It’s important to us that you feel supported during this time, and we’d like to look further into your account to help resolve this.
  
  Please reach out to our Customer Feedback Team at [email protected], so we can assist you directly and work towards a fair solution.
  
  Best regards,  
  Customer Feedback Team

• Review fromKH H

  Date: 11/29/2022

  1 star

  KH H

  Date: 11/29/2022

  Horrible service! BE CAREFUL I signed up for their service since Sping 2022. They probably came out and did the tasks about 5-6 times (included 2 touch up). The only good dates were the 1st and the 2nd touch up, since they want to earn the business (money!). The rest was horrible. The technician barely did anything. They probably spent ***** minutes work on the **** sqft house (outside), and the rest of the time sitting in their truck doing paper work on the phone!When I want to cancel they threatened me about premature cancelation fee, which the saleman agree to me there is no fee when canceling. And because of that, I know I was signup more than full price!Horrible service! BE CAREFUL They will trap you into the service and take your money, trained their service rep to be NICE and lying to get more of your money again.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi KH,

  Thank you for sharing your experience. We regret that you feel our service didn’t meet your expectations and understand your concerns regarding the cancellation process. While we aim to ensure all customers are aware of the service agreements, we appreciate your feedback and want to resolve this as quickly as possible.
  
  Please contact our Customer Feedback Team at [email protected], so we can look into your situation further and work toward a resolution that reflects our commitment to customer satisfaction.
  
  Best regards,  
  Customer Feedback Team

• Review fromRyan D

  Date: 11/22/2022

  1 star

  Ryan D

  Date: 11/22/2022

  Awful customer service. They cancel appointments without advising customer then reschedule days later without consulting customer. No apologies for not showing up when I called them to request another date/time. Agent stated that they weren't the one who canceled so didn't seem like she understood why she should be apologizing. I requested to speak to a manager. We will see if I hear from them.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi RC,

  We appreciate you sharing your concerns with us, and we understand how frustrating it can be when appointments are rescheduled without proper communication. It's important to us that you feel heard and valued, and we regret that your experience fell short of our standards.
  
  To ensure this is addressed quickly, please reach out to our Customer Feedback Team at [email protected]. We want to ensure you get the attention you deserve and will escalate your request to management for follow-up.
  
  Best regards,  
  Customer Feedback Team

• Review fromDonna F

  Date: 11/14/2022

  1 star

  Donna F

  Date: 11/14/2022

  Awful company. I told the tech who initially came to my door that we were moving soon. He talked me into spraying for wasp nests on the ***** of the home. I was up front that I wouldnt commit to 12 months, and he assured me that I could cancel if I moved. ********* took three months, multiple phone calls and emails, charges to my credit card, emails about upcoming appointments (at a house I no longer lived in). As many times as I called, they read back to me the notes on my account that STATED I had moved, but they continued to make new appointments. I finally requested in writing the fact that they had canceled my account, but I was told they are still investigating whether they can waive the past and future fees. They are nothing but criminals!!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Donna,

  Thank you for bringing this to our attention. It's clear there was significant miscommunication regarding your account, and we understand your frustration. We take these concerns seriously and want to ensure this matter is fully resolved for you. 

  
  Please reach out to our Customer Feedback Team at [email protected] so we can review your account in detail and work to resolve the ongoing charges and cancellation issues. Your feedback helps us improve, and we’re committed to addressing your concerns promptly.
  
  Best regards,  
  Customer Feedback Team