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Business Profile

Toys

The Original Fly Orb

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toys.

Complaints

Customer Complaints Summary

  • 111 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 orbs for $55.98 from www.theoriginalflyorb.com on 12/10/22 and received a **** pre-shipment notice from AZ on 12/16/22. There have been no updates or communication since then. I have emailed the company with no response. Every review states a similar message. I will work with my CU for a refund, but this site/company should be flagged or shut down.

  • Initial Complaint

    Date:12/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed two orders with this company. They take your money never mail the product and never respond to emails.

  • Initial Complaint

    Date:12/26/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered the orb the first of Dec. the money was withdrawn from our bank account Dec. 6. It said it would be here before Christmas and still no delivery or a notification of any kind. I have emailed them numerous times with no response. With this kind of customer service I am not so sure I even want a product from them. Definitely don't trust them. I would greatly appreciate any and all help.

  • Initial Complaint

    Date:12/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: Sunday, December 4th, 2022 Amount Paid: $27.99 I had ordered a toy called "The Original Flying Orb" from this company. I never received the product. They said that the item was shipped, but when you try to track the order, it still says it is in Pre-Shipment (Ready to Ship)I was charged for this item, and never received it.I have emailed the company multiple times over the past 2 weeks regarding my order and have not once received a reply from them. All I want is my money refunded.Order # ***** **** Tracking # ******************************

  • Initial Complaint

    Date:12/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order product from company Dec 12. Have never received product. Confirmation email, or any shipping information. Made several attempts to contact company with no response back.

  • Initial Complaint

    Date:12/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on December 8, 2022. Debited my account for $27.99. Tried to contact on three different occasions.

  • Initial Complaint

    Date:12/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order December 9th and I still haven't received my order. I have sent several emails and no response. They just stole my money. I've seen on a ******** post that this company has scammed many people. I would like a full refund asap.

  • Initial Complaint

    Date:12/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased the toy on 12/3/22 with 2-4 day shipping. Sent two emails asking for update on status with no response. The tracking has never changed. The item is always located in ********, **. Christmas is past, I want a refund of my purchase price. Thank you.

  • Initial Complaint

    Date:12/25/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 12/10.Reached out 12/20 to see why my item wasnt shipped yet No response from the business, instead I got notification that a tracking number was created. As of 12/25 the tracking has not been updated. I reached out a total of four times with no response, no update in shipping, and no refund even though I requested one.At this point I want my item or a refund.

  • Initial Complaint

    Date:12/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased fly orb online express delivery Dec 3. notified of shipment Dec 9. Not arrived by Dec 15 requested cancel order, company refused. advised order required "couple extra days." online website advises express shipping times US 2-4 days, worldwide **** days. Also advises "all inventory local and ready to ship from *******." No arrival by Dec 22 and requested update, advised "we have asked our shipping team to push your order..." Tracking information provided by them indicated package was in *****, and again reached out to get my money back. Reply received Dec 23 that product was being delivered by ***** however package is in ***** according to the tracking information they sent. I no longer have need for a gift I can't use (party dates have passed) and want a refund. If it is in fact a legitimate company, not sure it is, it is unfair for me to have to bear the burden of waiting indefinitely for a product then going out of the way to return it, likely at my expense, and wait for a refund. There is obvious fraudulent information on their website at a minimum, and I have been victimized believing I had gifts to give, which I did not. I have saved the string of emails, however can't upload them.

The Original Fly Orb is NOT a BBB Accredited Business.

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