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Business Profile

Toys

The Original Fly Orb

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toys.

Complaints

Customer Complaints Summary

  • 111 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 fly orbs on December 11, 2022. I never received them. I sent them 2 emails and Ive called the number listed on the BBB website several times. I left a voicemail once. I have never been able to reach anyone and no one has tried to contact me regarding the matter.

  • Initial Complaint

    Date:12/30/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my money and sent me a shipping email with a tracking number but tracking number shows package has never been dropped off, would not respond to any of my attempts to contact them. No option to cancel the order

  • Initial Complaint

    Date:12/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase date 11/25/22. Order number #*****. I purchased 2 fly orbs solely because of the customer service and satisfaction statements. The children I had in mind for these Christmas Gifts are too young to maneuver the toys. I asked SIX (6) times for return information procedures. No reply for any of the 6 requests. Emails unanswered. The 30 day return window has passed with NO acknowledgement from original fly orb. I expected their bragging about the ease of talking with a person to be true. I wish to return the new. Unused orbs in original packages. $55.98

  • Initial Complaint

    Date:12/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 fly orbs from the company in question they charged me within a couple days. Package never shipped its been a month.

  • Initial Complaint

    Date:12/29/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 12/11/22 for two of their flying orbs. I received an email 12/16/22 saying my order was ready to ship and gave me a tracking number for ***** I checked the tracking when I didnt receive my order and it continually said waiting on item to be shipped. I contacted the seller four times with no response. I looked on ******** and seen multiple people have had the same exact situation happen. I understand its a small amount $55.98 but it bigger than that when when they continue to take orders and dont ship the product or respond to their customers. I have emails from them that I cant upload to your site.

  • Initial Complaint

    Date:12/29/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/16/22 $27.99 I have contacted this company at least 6 times regarding my order with 'free 2 day shipping'. I have not received one reply back including a request to just cancel and refund my order. The company seems like a scam per other reviews I read after the purchase.

  • Initial Complaint

    Date:12/28/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a "Flying Orb" from this company on December 15, 2022, as a Christmas gift for a child. Their website indicates most orders are shipped the day following receipt of the order. I did receive an auto-reply email indicating my order was received, then nothing more. After a few days without receiving any shipping information, I emailed the company - they provide no phone number. I then received what alleges to be a shipping tracking number, saying information was sent to **** for pickup on 12/16/2022. Still nothing. I have written back a number of times, zero responses. I have every reason to believe this company is running a total SCAM. I gave a review on a website called Trustpilot, where this company currently has 88 recent reviews of this company with the following overall scoring: 5 Star - 0%; 4 Star - 0%; 3 Star - 1%, 2 Star - 2%; 1 Star - 97%. Many indicated they would give ZERO percent, if that had been an option.

  • Initial Complaint

    Date:12/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased online their Flying Orb toy on December 7, 2022 to get for my grandchildren for Christmas ...Order #*****. There was an immediate charge to my credit card. On December 11, 2022 I got a "shipped" notice from ***** however, it said that they had not received the item yet, just a notice to prepare for shipping. That status never changed. I've written them 5 separate times via their e-mail address and to their customer support section on the website. I got one "auto-response" with the first e-mail and nothing since. The item has not arrived and the shipping notice never changed to indicate actual shipping. They have an impressive website with no phone # anywhere. I see that you show a phone # here. I just tried to call and just got an answering machine. I'll try to call again a bit later as it may be early there.

  • Initial Complaint

    Date:12/27/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/5/22, I placed an online order with The Original Fly Orb for 1 Blue Hover Ball for the amount of $27.99. My credit card was billed on 12/5/22. I received an email confirmation for this order with an order number #***** on 12/5/22. To view a tracking code, it was required to download an app called "SHOP". When this was downloaded, it said that on 12/10/22 **** received a pre-shipment information and was awaiting the merchandise. On 12/20/22 there was no change in the mailing status. I emailed the company at *********************************** regarding my concerns of receiving the item in a timely manner. There is no phone number provided for the company. As of 12/27/22, there has been no response, and the pre-shipping information has been removed.

  • Initial Complaint

    Date:12/27/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was blasting Advertisements for their product on ******** for the holidays. I ordered 3 of their products and received a confirmation email on December 10th. I have not received my order and they will not respond to any correspondence from the email listed on their website. I also reached out to them on their ******** page and also received no response. Their ******** page seems to have been deleted now. This company is a Scam and took $77.99 from me.

The Original Fly Orb is NOT a BBB Accredited Business.

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