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Review fromJ.V A
Date: 01/30/2024
1 starJ.V A
Date: 01/30/2024
The company operates solely to deceive individuals, and its existence is unjustifiable. Here's how their deceptive scheme unfolds: Upon renting a car, the representative at the rental desk presents two toll payment options: "pay by plate" and "platepass." They subtly suggest that "pay by plate" is the more economical choice. However, upon receiving the bill, you discover that "platepass" was activated, charging an exorbitant $150 on ******************* rental fee. They assert that "platepass" was activated (although it likely wasn't), and proceed to charge you a daily service fee along with toll charges, directly billed to your credit card. This manipulative practice must cease, and the company should be held accountable for its deceptive tactics.
Verra Mobility
Date: 01/31/2024
Dear *****************,
I apologize PlatePass was not explained to your understanding. If you would like to continue this discussion, please call us at **************. We would be more than happy look into this situation with you.
Thank you for contacting PlatePass.
SUZI B | **************** Representative
**********************
Phone: ************** | Fax: **************
Email: ************************************** | Website: www.platepass.comReview fromJohn R
Date: 01/26/2024
1 starJohn R
Date: 01/26/2024
The company exists simply to scam people. It should NOT exist. Here's how the scam works. You rent a car. The person at the rental desk explains that there are two ways to pay tolls. The say there is "pay by plate" and pay with "platepass". They whisper that play by plate is much cheaper so you go with that option. Then, you get a bill that says you activated "platepass" charging you $150 for a typically rental. They claim that platepass was activated (it probably never was), and that you now own X dollars for EVERY DAY of the rental as a service fee, plus tolls.They bill you credit card directly.Verra Mobility
Date: 01/29/2024
Dear *************,
I apologize PlatePass was not explained to your understanding. If you would like to continue this discussion, please call us at **************. We would be more than happy look into this situation with you.
Thank you for contacting PlatePass.
SUZI B | **************** Representative
**********************
Phone: ************** | Fax: **************
Email: ************************************** | Website: www.platepass.comReview fromJoe H
Date: 01/23/2024
1 starJoe H
Date: 01/23/2024
This company is a joke. After a few tolls on a rental car, I get charged $45 in admin fees. I go to their website to login and pay, because who cares. THE ***** DOESN'T WORK. The login button is an empty image with no link attached. How they have a BBB A+ is beyond me. Zero stars. Garbage.Verra Mobility
Date: 01/24/2024
Dear ***************,
I apologize for your experaince. We would love to help you please call us as ************** to discuss your account further.
Thank you for contacting PlatePass.
************ | **************** Supervisor
**********************
Phone: ************** | Fax: **************
************************************** | www.platepass.comReview fromJane W
Date: 01/23/2024
1 starJane W
Date: 01/23/2024
This web page to pay *** fines sent to **** is not intuitive and does not work. I suspect that it is not actually set up or managed by a company usually doing business in the US. Once you figure out the "sign in" section is the tiny box in the lower corner, and after you figure out to select "agreement" rather than "renter" (with no ? as to the difference), the "pay now" button just puts you into an endless loop on cookie preferences. Never got to the paying part. Enormously frustrating and waste of my time. This company definitely doesn't deserve to collect a $42 "handling fee" when it is so poorly designed.Verra Mobility
Date: 01/24/2024
Dear ***********************,
I apologize you had a hard time logging into the website. If you would like to discuss your charges further, please contact us at **************.
Thank you for choosing Avis.
SUZI B | **************** Representative
Avis Violation Processing Service Center
Phone:************** | Fax: **************
Email:******************* | Website: www.avisrentalfine.comReview fromTina D
Date: 01/20/2024
1 starTina D
Date: 01/20/2024
I rented a vehicle through hurtz and opted in for the plate pass but still and being charged $139.95 when I should only be charged $9.95 because I only used it one day. I tried to reach out to them two times via email and I have not got a response from either one. To this Day January 20th *************************************** $139.95 for something I already agreed to pay $9.95 for it.Verra Mobility
Date: 01/30/2024
Dear *********************,
I apologize for your experience. We would love to help you please call us as ************** to discuss your account further.
Thank you for contacting PlatePass.
************ | **************** Supervisor
PlatePass
Phone: ************** | Fax: **************
************************************** | www.platepass.comReview fromJeff G.
Date: 01/18/2024
1 starJeff G.
Date: 01/18/2024
I rented a car from FOX Rent A Car in *******, ** in July 2023. 4 months later, I received a 'Notice of Toll Amount and Administrative Fee for Rental Car Toll Charge' from FOX / ATS ********** Services, LLC saying I owed them $12.21 for the toll AND for G.S.T of $.75 AND $15 admin fee for a total of $27.96.In the fine letter, they reference my rental agreement number which is the same rental agreement that shows I purchased the daily toll pass (8 ATS @ $12.99/Day for a total of $103.92). The only way to get this fine removed was to produce the rental receipt from 4 months ago showing that the daily toll pass was purchased.If this company had my rental agreement number from FOX Rent A Car, they should have had access to see that the daily toll pass was also purchased. Luckily, I was able to find the receipt and have this fine removed, but this sure seems like a shady business practice to send fine letters to rental car consumers and basically demand them to produce receipts months later.Additionally, I sent my receipt to them on Oct 12th, in which I received an automated email reply saying they will process within 5 business days, in which they did not. I had to follow up again (because I did not want to incur more fees) on October 23rd, which they finally replied the next day saying "We have reviewed your closed rental receipt and we have found that the PlatePass All-***************** was charged with the rental. I apologize for the confusion. We have removed the charges in the amount of $27.96. The account will be updated within the next 24 hours."Be very careful renting cars and make sure to hold your receipts (and pictures/videos of returned car) to protect yourself from added fines and/or rental car damage.Verra Mobility
Date: 01/24/2024
Dear *******************,
Thank you for sharing your experience.
I apologize you had to send in your receipt. We are sent the tolling information from the tolling authority. Since *** did not show that you paid for tolls at the counter we asked for proof of payment. Thank you for providing your receipt so we could refund this issue. If you would like to discuss this further, please call us at ************.
Thank you for contacting PlatePass.
SUZI B | **************** Representative
**********************
Phone: ************ Fax: ************
Email: *********************Review fromCheyenne V
Date: 01/14/2024
1 starCheyenne V
Date: 01/14/2024
Registered my rental to an ***Pass account; the ***Pass site doesn't warn of the ***** hour waiting period. Went through 3 tolls later that afternoon, a total of $4.36 in tolls-- ended up getting billed $45 in "admin fees." Was able to negotiate the fee down to $22.50, which is still wild. Tried to negotiate it down further, and after a month, they never responded to my request.The invoice gives the option to pay online, but their online site is essentially broken and does not accept any of the information from the invoice to sign in. Error message reads: We could not find any citations using the information you have provided. Try again.Verra Mobility
Date: 01/16/2024
Dear ******************************************,
Thank you for contacting us with your billing concerns.
I understand that you added the rental vehicle to your toll account. I am unable to locate your account with the information provided. Generally, we just need to see a copy of your transponders account. We would need the ********* and location of the tolls on your account. Then we can refund any tolls that were duplicated, and as long as there is one toll on your transponder during the time of your rental, we would refund the full service charge.
I apologize that I cannot do more at this time.
Thank you for contacting PlatePass.
SUZI B | **************** Representative
**********************
Phone: ************** | Fax: **************
Email: ************************************** | Website: www.platepass.comReview fromLy S
Date: 01/13/2024
1 starRead the 71 reviews against them. If I could give them an -10 STARS I WOULD! if they are truly a business and not a fraud company in kahoots with all of the rental car companies. Everyone is complaining about how bad this fake place really is. Theres no way that they should have a misleading A+ Rating? I know how the ratings work. Its all about how much money that they pay for that rating. Even if you find out that they are real.. it doesnt explain why they have that rating? Youre giving the public wrong information other than they have a huge bankroll to pay for it! The ticket amounts dont even match up. Why dont they leave the ticket on the vehicle? I know exactly why? They extort money from people! They should be in jail for what they are doing to people. Theyre all in a money making scam. By going to their website to see this fake scam, the ticket was for $85. They are bilking people out of almost twice that amount. Then they threaten you what they will do if you dont pay? Theyre going to take it out of your acc Regardless.. & put your information on some sort of a BLACKLIST so that you cant rent a car. How do they get away with that crap? I truly hope that there will be a Class Action Suit against both companies. Im totally in.Review fromTony D
Date: 12/16/2023
1 starHow in the world does PlatePass have an A+ rating with so many complaints? Just read the comments. There is something very wrong here. There are so many things wrong with PlatePass. They operate as an independent company, however they are a sister company to Hertz. They're a business for profit and it's basically Hertz double dipping on profits. You think they're helping you by gathering the tolls acquired during your rental and simply forwarding these charges to you, however it doesn't end there. Businesses need to make a profit and PlatePass has a whole system in place to confuse consumers into thinking what they charge you is what you acquired in tolls. If this was the case then ask yourselves how they make money? This is where the "make-believe" charges come into play. No one is regulating this company. They can basically charge you whatever they want by creating they're own fabricated reports with they're own charges and adding what they call "Administrative Fee Adjustments". They use tactic such as breaking down charges in smaller chunks and sending them over a period of months so that you won't bother researching and comparing the charges. They restrict access to their website while they get there fabricated reports in order and then when you requests the reports they provide a confusing breakdown that doesn't match the charges originally billed. If you continue to email them with questions, they simply stop responding and threaten to send you to collections if you don't pay the ******. They've been getting away with this because for most people it's more trouble fighting this. This is a simple case of Hertz double dipping on profits. Both Hertz and PlatePass are the same predatory company out to take your money at any means necessary. I see a class action lawsuit coming soon.Review fromDawn D
Date: 11/27/2023
1 starDawn D
Date: 11/27/2023
You are charging ezpass customers toll charges to collect funds and fees. You service enterprise and when the customer does not accept the toll agreement during rental, the tag on the vehicle is flagged so when you go through a toll plaza your service picks it up instead of the drivers ezpass on the windshield of the vehicle. You give the customer of ezpass a difficult time to get their money refunded and you continuously charge their credit card with charges more than what is charged to the ezpass for the route taken. Why would anyone want to pay more to another service when they have already added money to the service provider they use? You are robbing customers and you need to be stopped. I have an ezpass and every route I take in my own vehicle is calculated to *********. As soon as I rent a vehicle from enterprise and put my ezpass tag in the window same as I do my vehicle my tolls go to you and not picked up by ezpass so you can over charge me and charge me fees. This is nothing but highway robbery. I have contacted you numerous times and your representatives are rude and do not listen.Verra Mobility
Date: 11/28/2023
I understand that you added the rental vehicle to your toll account. For us to review the charges, we will need to see the date, time, and location of the tolls that were charged to your account. Please send us a copy of your toll pass statement. We can accept PDF, JPEG, or screenshot format. I have attached a copy of your toll invoice for your review.
Once the documentation has been received, we will review and update your account. Our refund policy is as follows:
If the toll charged is on the renters personal toll tag activity statement, then all charges are refunded.
If the toll charged is not charged to the renters personal toll tag activity statement, but at least one other toll is listed on the transponder toll activity statement during the time of the rental period, then we will refund the service fees. The toll charges would be considered valid.
If there is no toll activity on your personal toll tag statement, but your account shows that the license plate was registered, then we will remove the service fees. The toll charges would be considered valid. Please send to *********************************************. We will need your first and last name in the subject line and your rental agreement number in the subject line to best assist you.Thank you for contacting Enterprise Rent A Car Tolls.
SUZI B | **************** Representative
**********************
Phone: ************ | Fax: ************
Email:*********************************************| Website: www.htallc.com
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