Reviews

Review Details

• Review fromNo W

  Date: 11/17/2023

  1 star
  It is no wonder there is suit after suit being filed against PlatePass, rental car companies, and the associate processing companies - they are almost stealing from unsuspecting rental car customers. You didn't want the service but went across a toll bridge that no longer has a toll booth? Tough luck, here's a convenience fee that's 4x the size of the toll. And since you used it once, they charge you for each day of the rental. I look forward to the day when all of the suits are settled and the company is bankrupt.

• Review fromMark W

  Date: 10/19/2023

  1 star
  Hertz and Plate-Pass have an agreement, (We assume other rental agencies also) which, after the fact, we would have never used. This is not a convenience fee, it is literally highway robbery! The $9.99 per day charged by Hertz and Plate-Pass to "conveniently" charge for doing an electronic transaction, per day, is excessive and ridiculous. We are passing this on to let other travelers know of such a scam. - Please see the Plate-Pass response below. informationxplatepasscom Attachments 1:30?PM (1 hour ago)to me Hello, Thank you for taking the time to contact us regarding the charge /invoice you received. I see that the charge is in relation to electronic tolls incurred in a rental vehicle. During your rental from 09/23/2023 to 10/02/2023, the ************** reported 3 tolls charge(s) to the license plate of the rental vehicle. You are being charged for the tolls as well as a convenience fee for a total of $50.97. The convenience fee is charged $9.99 per day that tolls are used during the rental. The terms of the fees are outlined in your rental agreement. I have attached a receipt of your charges for your review. If you have any further questions, feel free to respond to this email.

• Review fromdustin a

  Date: 09/26/2023

  1 star

  dustin a

  Date: 09/26/2023

  I rented a car through Hertz while mine was being repaired. I was charged for $200 worth of administrative fees through Plate Pass for a toll road that already provides FREE license plate ********************, and of which I have the Toll Tag which give me reduced rates and is a free service. Called my credit card company to dispute, and Plate Pass quickly shared a fake invoice to show the tolls and admin fees, which were deemed legitimate by ***** All of this is supported by the fine print at the rental car company.What a racket! In addition to being hit with the admin fees, the tolls charged were the full amount which should not have been the case with the Plate Pass.
  

  Verra Mobility

  Date: 09/28/2023

  Thank you for your feedback, as it allows us an opportunity to improve the communication before the service is utilized. If you would like to discuss options available to you, please contact us at ************ or email at ***************************************

• Review fromVictor B

  Date: 08/30/2023

  1 star
  I was charged for a toll bridge I didn't go over and there was NO PHOTO'S or Vehicle tags

• Review fromJeff N

  Date: 08/23/2023

  1 star
  Also known as "ATS Processing Service", this company manages the administrative fees on behalf of Hertz and other rental car agencies when a renter is assessed a traffic fine. There are many issues with the services they offer, including a web site (HertzRentalFine.com) considered by browsers to not be secure because of a certificate that has been invalid for almost a year and a half. It took repeated attempts to bring up the Notice on the web site, but because I didn't trust the web site, I attempted to use the phone option (xxx-xxx-5771), but gave up after three attempts when it kept recording incorrect numbers for my credit card. I contacted them via email and the response was slow and it took more than one message to resolve the issue. They automatically charged my work credit card after just 23 days from the rental (18 days after the Notice Date) and I needed to reverse the charge to put it on my personal card. The notice I was sent stated that this would happen, but it was delivered to me via US Mail ten days after I rented the car while I was on vacation, despite the fact Hertz has my email on file and that communication could have been used. This may be the fault of Hertz who chose to outsource this service to Verra Mobility/ATS, but the notification process is inefficient and the turnaround time for payment is extremely short and unrealistic. I also plan to file a complaint against Hertz because their customer service was amazingly bad - keyword and template driven and, I suspect managed by a Bot, not a human. Hertz refused to take any ownership of my concerns about this third-party processor that they have chosen to use. After four or five email exchanges, the response was the same: 'talk to ATS'. ATS/Verra Mobility may have major system issues, and their customer service may be slow, but this is better than Hertz **************** with their non-ownership and non-answers.

• Review fromRobert L

  Date: 08/22/2023

  1 star
  Charges of $130 for purported bridge tolls out of *** when the vehicle rented from Dollar never left the ********************* during the rental period. The frequent documented tolls and fees charged were erroneously charged on my credit card. Two weeks of back and forth with the company. All renters of vehicles watch for these fraudulent charges when renting from Hertz, Dollar, etc. Another SCAM from car companies and their inept methods of monitoring cars.

• Review fromKristie M

  Date: 07/17/2023

  1 star
  Unethical company that does not disclose administrative fees for their services up front. Refused to refund me the fees that cost double the amount of my daily toll transactions. When speaking to customer service after a long wait on hold, the agent played games with numbers and offered to decrease the fees by 50%, then 75%, but stopped there to ensure they got some money out of me. Easily could have made it right but too greedy to care. Disgraceful to take money without it being disclosed to the customer up front and auto charged to a cc without providing an itemized bill in advance. What a horribly unethical business Plate Pass is and my customer service representative was extremely rude as expected by a company like this. Hertz and plate pass should be ashamed of scamming customers and auto charging them like this!!!

• Review fromSHAWN D

  Date: 07/06/2023

  1 star
  ABSOULTE SCAM.....RENTED A CAR FROM HERTZ 02/16/23..****************..GOT INVOIVE IN MAIL ON JULY 6TH AND NOW I HAVE TO PAY 30$ FEE AND NO CHANCE TO DISUTE TICKET DUE TO LONG BILLING TIME...COMPLETE BULL ****....NEVER AGAIN HERTZ!

• Review fromMike M

  Date: 07/04/2023

  1 star

  Mike M

  Date: 07/04/2023

  I understand having to pay a convenience fee to process my toll payment, but $9.90 for two toll charges is ridiculous even in CA. National Car Rental should be more transparent about this charge. The *** is taking advantage of renters just because they can.
  

  Verra Mobility

  Date: 08/07/2023

  Fees are assessed on a usage day basis not how many tolls you go through. If you would like to see if there are any options to reduce the fees that you incur please contact us at ************. please have your rental agreement number available and one of our associates would be able to assist you.

• Review fromdonald v

  Date: 07/01/2023

  1 star

  donald v

  Date: 07/01/2023

  ******** Driver here. Received my toll bill in the mail om June 25, 2023 for a trip we took in early ******** is dated May20, 2023 with a due date of June 22, 2023, received June 25, 2023 My $16 bill is now $26 after being hit with LATE fees and 'other' fees.USD to CAD plus more fees to the bank = $35total for a $16 bill.Maybe waive late fees for International drivers for 30 days until they can get their c*** sorted out
  

  Verra Mobility

  Date: 07/03/2023

  Good afternoon,
  
  Thank you for outlining your concern to us, to better assist you and offer you the best option possible; We would need to know more information about your rental such as, (what agency did you rent with and your rental agreement number). If you can provide us with this information to locate your account, well be more than happy to see what accommodations are out there for you.