Reviews

Review Details

• Review fromCTM

  Date: 06/30/2023

  1 star

  CTM

  Date: 06/30/2023

  They are committing consumer fraud. I've reported them to the local District Attorney's Consumer Mediator. They charged me $8 for toll plus a $9.99 convenience fee. I sent them the proof that I did pay the toll which was only $7. They are committing fraud against me the consumer & the ******************* DOT because they are charging $1 more than the state does for using the toll plaza. Bad business practice and extremely fraudulent, if they are doing this to everyone then the *****. Attorney General should *** them for the extra $1 they charge for toll.
  

  Verra Mobility

  Date: 07/03/2023

  Good afternoon,

  
  The terms and conditions of the tolling program would have been outlined in your rental agreement. if you would like to discuss this even further please contact us at your earliest convenience so we can see what options we have to accommodate you.

  We can be reached at
  Phone: ************** | Fax: **************

  
  ************************************** | www.platepass.com
  
  Thank you and I hope to hear from you shortly.

   

• Review fromJasmine L.

  Date: 06/04/2023

  1 star

  Jasmine L.

  Date: 06/04/2023

  Fraud and Scam!** May I rented a car from Enterprise, ************** ******* location the vehicle had a toll pass box attached to the window, named Enterprise TollPass and the instructions were given that if a renter wasn't using the toll pass box leave it in the off position. The toll pass box has a small sliding door when turned to the right it is on and calculating tolls when the door is turned to the left it is in the off position. During my trip, the box was left in the off position and was never turned on. For each toll I drove through I went to the cash/credit lines only which were unmanned auto payment machines giving drivers the option for cash or credit, I paid cash at each toll. After returning home Enterprise toll pass charged my card $26.64 and $1.90 even though the system was off it continued to calculate toll charges. When I informed them that their toll pass machine was malfunctioning I was told that there wasn't anything they could do about it unless I had paid toll receipts. Unmanned toll zones do not issue receipts unless drivers paid with a credit card, your banking statement is then your receipt. In total, I paid $57.08 for tolls, the $26.64 and $1.90 that the Enterprise toll pass charged to my credit card, and the $28.54 I paid in cash at the toll booths. There has to be a way that these rental car companies can check if their toll pass machines are working properly before the cars are rented with the devices installed.
  

  Verra Mobility

  Date: 06/13/2023

  Good afternoon *******,
  
  I apologize for the bad experience you incurred while you contacted us. It sounds like you were misinformed about how the tolling program works with the rental agency, if you would like to give ** a call back I'm sure we can resolve the situation to your benefit

• Review fromWilliam H

  Date: 04/30/2023

  1 star
  I have been waiting on the side of the road for 6hrs being put on hold countless times told the tow truck is going to show up anytime, with it never arriving I would never use them again most unprofessional rental business don't use them you will most likely regret it!!!!

• Review fromRobert A

  Date: 04/11/2023

  1 star

  Robert A

  Date: 04/11/2023

  This "Company" billed me a $9.99 convenience fee for a $1.85 toll? 500% the cost of the toll! These people are CRIMINALS and I will be sharing my opinion with my rental car company- Hopefully they will fire these people as their toll vendor!
  

  Verra Mobility

  Date: 04/12/2023

  "Thank you for sharing your experience. We take your concerns seriously. We will try to reach you via the e-mail address provided."

• Review fromJaye M

  Date: 04/03/2023

  1 star

  Jaye M

  Date: 04/03/2023

  Avoid Hertz - *** airport! 1. I reserved a car a month in advance. On the day-of their "convenient" app was down/inaccessible - so I stood in line for over 2 hours to get a car.2. When I finally got to the front of the line - after answering all the questions and exchange of credit card info - I was told they ran out of SUVs (which we needed as we were moving across the country the next morning). I explained I had a reservation so the rep tore up the contract then told me to go to the garage and MAYBE the manager could help me.3. The story gets longer but suffice to say it took me OVER 3 hours to get the car I was promised.4. Although I was told I'd receive a refund for any days not used/returned early - I was charged for all 4 days even though I returned it after 3 days.5. I agreed to let Hertz fill up the car (upon return) as "the Hertz price of fuel was comparable to the state's price" but I was charged $220 to fill up the tank (or approx. $5/gallon). (Remember the contract the associate ripped up?)6. When reaching out to Hertz via telephone for resolution - I was told a supervisor would be calling me. Never heard from Hertz. In turn - I emailed the company asking for assistance. It's been a month and I haven't heard back from them. Beyond frustrated...
  

  Verra Mobility

  Date: 04/05/2023

  "Thank you for sharing your experience. We take your concerns seriously. We will try to reach you via the e-mail address provided."

• Review fromSimmie W.

  Date: 03/20/2023

  1 star

  Simmie W.

  Date: 03/20/2023

  Beware!!! This is a crooked organization and should be investigated for fraud. I rented a vehicle online from Dollar Rental Car through Priceline.com. When I rented car at the **********************, I was told by the Dollar Rental Car Agent that PlatePass was an optional service. I told the agent where I was going to and she agree with me that I did not need PlatePass service. As a result, I declined service at the time of rental. During my stay in the ******* area, I stayed off all toll roads. In addition, I used my personal Garmin Nuvi 200W GPS system to make sure I was not on any toll roads. PlatePass charged my credit card $22.95 without my authorization and would not refund my money. PlatePass customer service representative told me that a daily charge was included on all vehicle rentals.
  

  Verra Mobility

  Date: 03/23/2023

  "Thank you for sharing your experience. We take your concerns seriously. We will try to reach you via the e-mail address provided."

• Review fromMichelle R

  Date: 03/13/2023

  1 star

  Michelle R

  Date: 03/13/2023

  I attempted to leave a phone number for ATS for a callback and was not able to do so even though I followed the phone tree instructions. I also waited on hold for 20 minutes and given that there was no music or recording, the strategy for a silent hold is likely that a customer will hang up. The administrative fee of $15 for a rental car toll amount of $9 should be illegal especially since one cannot reach a live body. They are simply collecting your money and have no consideration for the customer. I recommend that ******************** look into this company. Ethically, this company is not trying to help customers in any way shape, or form. Rental car companies can do better. Eliminate this poor practices. If it were not for customers, this company would not be in business.
  

  Verra Mobility

  Date: 03/23/2023

  "Thank you for sharing your experience. We take your concerns seriously. We will try to reach you via the e-mail address provided."

• Review fromMatt W

  Date: 03/11/2023

  1 star

  Matt W

  Date: 03/11/2023

  Beware of using any automated tolling in your rental vehicle, as it is not likely included in your rental agreement but instead may run through a third party named "PlatePass". PlatePass (via Hertz Rental) charged me $59.96 for two usages of their service for tolls totaling $2, a rather hefty markup. When I reached out to them, they insisted that I had declined their service when it wasn't offered at the rental counter. They offered to "only" charge me $9.99 in administrative fees per usage plus the toll for a total of $22.I think this organization should be investigated for deceptive practices and charging unfair junk fees to customers.
  

  Verra Mobility

  Date: 03/23/2023

  "Thank you for sharing your experience. We take your concerns seriously. We will try to reach you via the e-mail address provided."

• Review fromBrendan B

  Date: 03/02/2023

  1 star

  Brendan B

  Date: 03/02/2023

  1/5 five stars. PlatePass (Hertz Rental) takes several weeks after the toll was charged to bill you. They're often incorrect which requires calling customer service to prove that you were not in the location at the time at the time of the charges. $10 "convenience fees" and being charged $30/day for unlimited tolls when that service was explicitly declined. This company and industry needs to be investigated and regulated. They are slow to bill, their fees excessive, and their data collection flawed.
  

  Verra Mobility

  Date: 03/23/2023

  "Thank you for sharing your experience. We take your concerns seriously. We will try to reach you via the e-mail address provided."

• Review fromErnest G.

  Date: 02/24/2023

  1 star

  Ernest G.

  Date: 02/24/2023

  Fox rental car in ***** Totally ripped us off We tried to pay toll No one was at toll booth When we turned rental car in we tried to pay toll We were told no problem that *** has an account and will pay it Then we got charged 60 dollars in administrative fees So of course we called Then after a two hour wait on the phone we were told they would reduce the Administrative fee Thieves
  

  Verra Mobility

  Date: 03/23/2023

  "Thank you for sharing your experience. We take your concerns seriously. We will try to reach you via the e-mail address provided."