Reviews
This profile includes reviews for Sparklight's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 185 Customer Reviews
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Review fromJathan B
Date: 12/04/2023
1 starJathan B
Date: 12/04/2023
Literally, one of the worst experiences I've had with a company. Full of liars. Will never recommend them.
Sparklight
Date: 12/06/2023
Hi **************. We're truly sorry to hear you had such a negative experience with our company. We understand your frustration and want to assure you that we take all feedback seriously. Please provide us with more details about your experience so we can investigate this further and improve our services. Your feedback will help us avoid similar situations in the future. If you have a moment, please send us an email with your specific concerns to ******************************************************* We appreciate your understanding and the opportunity to grow. Thank you.Review fromCharles J
Date: 11/24/2023
1 starCharles J
Date: 11/24/2023
Do not use this company. I had their service for 2 years and it was average at best. When we sold our home, I contacted them and told them what date to dis-continue the service as well as asked them for total costs through that date. I paid the amount quoted, returned their equipment and moved on. Long story short, I just found out that they had turned my account over to a collection agency for $26.00. Even though they had my forwarding address, my e-mail address, and my phone number, they made no attempt to contact me. I was told that they won't forward bills or send a bill via e-mail. Apparently phone calls are also out of the question. Bottom line is that I have had a credit rating of over 820 for over 20 years and now it is 780. I do not believe that this company handled this professionally or ethically, and strongly advise anyone against using them.Sparklight
Date: 11/30/2023
******************, thank you for bringing this to our attention. We sincerely apologize for any inconvenience and frustration this issue may have caused you. We value your feedback and have provided this information to our team for further review to ensure that we can improve our services and make sure that they are more transparent and customer friendly. Thank you for your patience and understanding.Review fromMeisha F
Date: 11/21/2023
1 starMeisha F
Date: 11/21/2023
Absolutely **** poor internet service. There is always an outage related to cut fibers. If you work from home, keep some PTO in the bank because you will surely need it with this internet service. The service is highly, highly unreliable. Today, 11/21/23, I missed an entire day of work due to no internet.Sparklight
Date: 11/24/2023
Hi ******************. We're truly sorry to hear your internet service has not been performing optimally and we'd like to look into this for you. Please email us with your name, account number or address, contact information and a link or screenshot to this review for reference, to ******************************************************* You can also contact our 24/7 tech support team at ************. We hope to hear from you.Review fromJacob C
Date: 11/21/2023
1 starJacob C
Date: 11/21/2023
I Scheduled an appointment after speaking with a associate who VERIFIED i was able to get service. I paid the installation fee, pushed plans back for this service to be installed on Nov 21. Got a call from the tech saying there is no way they can provide me service and their systems aren't right for availability. So, after I get paid my refund back I'll feel better. This company wasted my time and took my money without knowing if they actually can do the job. That is embarrassing to this company.Sparklight
Date: 11/24/2023
Hi **********************. I sincerely apologize for the inconvenience and frustration you experienced in attempting to get our services and regret that we were unable to fulfill your appointment. Our leadership team is reviewing our internal processes to ensure that this does not happen again. We value your feedback and will use it to improve our services. Thank you for bringing this issue to our attention.Sincerely,[Your Name]Review fromFloys L
Date: 11/20/2023
1 starFloys L
Date: 11/20/2023
Sparklet is the worst **************** Ive ever had. Outages constantly and they always claim its because a cable got cut and its always cut in the middle of the night around two or 3 oclock in the morning. What BS.Sparklight
Date: 11/24/2023
Hi Floys - Providing our customers with fast and reliable service is very important to us. We are sorry to hear this has not been your experience. Please feel free to email us at ****************************************************** with your name, account number or address, contact information and a link to this review for reference, so we can reach out to you directly to troubleshoot this issue further for you. Thank you.Review fromWilliam W
Date: 11/14/2023
1 starWilliam W
Date: 11/14/2023
Terrible support. My office called for support yesterday as phones and internet both are sparklight. They said technician would be here yesterday. No show. We called again today and they said they came at 4:00 but we were there til 5:00 and no one came. So they said tech would be here between **** today. Still not here so we called again. *** on phone says they cant give a time rangebut they did this morning when we called. Says theyll be here before 5 today. Ill be shocked if they show up. Lady on phone this morning said businesses get priority and tech would be here between 8 and 12. Awful support.Sparklight
Date: 11/15/2023
Hi ****************. We are truly sorry to hear this was your experience and would like to look into this further so we can improve our customer experience. If you have a moment, please send us an email with your name, account number or address, contact information and a screenshot or link to this review for reference to ******************************************************* Thank you.Review fromJazmine B
Date: 11/10/2023
1 starJazmine B
Date: 11/10/2023
Im very upset and disappointed with spark light. They had several miscommunication with their teams members. I have been waiting for a whole month it get wifi and they ended up not being able to provide wifi in my area. I canceled with another company because they had told me that they do provide it. Find out the day of my appointment they dont provide in my areas. Im sad because I do school online now I need to continue to go to public places with wifi. They cost more than the other company and I was willing to pay more for them. Im so sad and I wish they had better communication with their team membersSparklight
Date: 11/13/2023
Hi ******************. We're so sorry to hear about your experience with Sparklight. We want to assure you that we're taking your feedback seriously. We're working hard to improve our communication and customer service processes to ensure that we're better able to meet the needs of our customers. We're also sorry to hear that you were unable to get internet service from Sparklight in your area. We're working to expand our coverage area, and we hope to be able to offer service to your address in the future. Thank you.Review fromNika D
Date: 11/08/2023
1 starNika D
Date: 11/08/2023
Not even worth a star. Every day I have to unplug my router and modem to get my service to work. They switched my plan without consent and then charged me for overages when I had specifically set up an unlimited plan due to multiple gamers living in the house. Any time there has been an issue they tell us they dont see a problem on their end. Ive lost service, had my services cut in and out, even had lines down and still nothing wrong on their end and I still have to pay for days I dont have any service. Their customer service is a joke and they dont take anything seriously. If you are looking for service DO NOT USE THIS COMPANY UNLESS NECESSARY. They have a poor rating for a reason.Sparklight
Date: 11/09/2023
Hi ***** We are truly sorry to hear this was your experience and would like to look into this further so we can improve our customer experience. If you have a moment, please send us an email with your name, account number or address, contact information and a link or screenshot to this review for reference to ******************************************************* Thank you.Review fromTim B
Date: 11/07/2023
1 starTim B
Date: 11/07/2023
I've had problems ever since I upgraded to bigger plan. Internet kept going out and never got as much data as I was paying for. Finally got someone to come out after they kept telling me my modem was bad and they found a problem with the connection outside. They fixed it and I was finally getting the speeds I was paying for. That worked for a week and now speeds are slow again like they are throttling my internetSparklight
Date: 11/09/2023
Hi ****************. Providing our customers with fast and reliable service is very important to us. We are sorry to hear this has not been your experience. Please feel free to contact our Technical Support team, available 24/7, at ************, or email us at ****************************************************** with your name, account number or address, contact information and a link or screenshot to this review for reference, so we can reach out to you directly to troubleshoot this issue further for you. Thank you.Review fromGreg R
Date: 11/02/2023
1 starWarningif u like living in idk, say a place with absolutely UNEQUIVOCALLY no tv and internet AND get scammed out of a whole bunch of money, go ahead and be my guest and sign up with sparklight!!! Total TOTAL rip-off and the first thing Im doin tomm is CANCELING! So again, if u hv plenty of money AND do not want tv or internet go ahead, go right on ahead and go with sparklight
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